HP OfficeJet J4580 User Manual

							
NOTE:If you encounter problems, see Solve wireless problems (HP Officejet
J4680 only).
To use the device with any wireless  connection, you must run the installation
program at least once from the Starter CD and create a wireless connection.
Make sure the device is not connected to the network using a network cable.
The sending device must have built-in 802.11 capabilities or an 802.11 wireless
card installed.
The device and the computers that use it must be on the same subnet.
Before installing the device software, you may wish to find out the settings of your
network. Obtain the information from your system administrators, or complete the
following tasks:
• Obtain your networks network name or Service Set Identifier (SSID) and communication mode (infrastructure or ad hoc) from the configuration utility for the
networks wireless access point (WAP) or the computers network card.
• Find out the type of encryption your network uses, such as Wired Equivalent Privacy (WEP).
• Find out the security password or encryption key of the wireless device.
This section contains the following topics:
•
Understand 802.11 wireless network settings
•
To set up wireless communication using the device control panel with wireless
setup wizard
•
To set up wireless communication using the installer (Windows)
•
To set up the device on a wireless network (Mac OS)
•
To turn off wireless communication
•
To print a wireless test page
•
Reset wireless settings
•
Guidelines for reducing interference on a wireless network
•
Guidelines for ensuring wireless network security
Understand 802.11 wireless network settings
Network name (SSID)
By default, the device looks for the wireless network name or SSID named hpsetup.
Your network may have a different SSID.
Communication mode
There are two communication mode options:
• Ad hoc:  On an ad hoc network, the device is set to ad hoc communication mode
and communicates directly with other wireless devices without the use of a WAP.
All devices on the ad hoc network must:
◦ Be 802.11 compatible
◦ Have ad hoc as the communication mode
◦ Have the same network name (SSID)
Set up the device for wireless communication (HP Officejet J4680 only) 97
 
						

							
◦Be on the same subnet and same channel
◦ Have the same 802.11 security settings
• Infrastructure (recommended):  On an infrastructure network, the device is set to
infrastructure communication mode and communicates with other devices on the
network, whether the devices are wired or wireless, through a WAP. WAPs
commonly act as routers or gateways on small networks.
Security settings
NOTE: For more information on wireless security, visit www.weca.net/
opensection/pdf/whitepaper_wi-fi_security4-29-03.pdf .
•Network authentication:  The devices factory default setting is Open, which
does not require security for authorization or encryption. The other possible values
are OpenThenShared, Shared, and WPA-PSK (Wi-Fi
® Protected Access Pre-
Shared Key).
WPA increases the level of over-the-air data protection and access control on
existing and future Wi-Fi networks. It addresses all known weaknesses of WEP,
the original native security mechanism in the 802.11 standard.
WPA2 is the second generation of WPA security; it provides enterprise and
consumer Wi-Fi users with a high level of assurance that only authorized users
can access their wireless networks.
• Data encryption:
◦Wired Equivalent Privacy (WEP) provides security by encrypting data sent over
radio waves from one wireless device to another wireless device. Devices on a
WEP-enabled network use WEP keys to encode data. If your network uses
WEP, you must know the WEP key(s) it uses.
◦ WPA uses the Temporal Key Integrity Protocol (TKIP) for encryption and
employs 802.1X authentication with one of the standard Extensible
Authentication Protocol (EAP) types available today.
◦ WPA2 provides a new encryption scheme, the Advanced Encryption Standard
(AES). AES is defined in counter cipher-block chaining mode (CCM) and
supports the Independent Basic Service Set (IBSS) to enable security between
client workstations operating in ad hoc mode.
To set up wireless communication using the device control panel with wireless
setup wizard
The Wireless Setup Wizard provides an easy way to set up and manage a wireless
connection to your device.
NOTE: To use this method, you must have a wireless network set up and running.
1.Set up the device hardware (see the getting started guide or the setup poster that
came with your device).
2. On the device control panel, press the  Setup button.
3. Press an arrow button to move to  Wireless Menu, and then press  OK.
4. Press an arrow button to move to  Setup Wizard, and then press  OK.
5. Follow the display instructions to complete the setup.
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98 Configure and manage
 
						

							
To set up wireless communication using the installer (Windows)
For this method, you will need to have a network set up and running.
1.Set up the device hardware (see the Wireless getting started guide).
2. Remove the protective cover from the devices network port.
3. Close any applications that are  running on your computer system.
4. Insert the Starter CD into the CD drive.  The CD menu runs automatically. If the CD
menu does not start automatically, double-click the  setup icon on the Starter CD.
5. On the CD menu, click the appropriate installation option and follow the onscreen
instructions.
6. On the  Connection Type  screen, select Wireless, and then click  Next.
NOTE: If the device cannot be found, you will have the option to temporarily
use a network cable to communicate with the device and configure its wireless
settings.
Complete the following steps to temporarily connect the device to your
computer network if you are unable to establish wireless communication.
a . Temporarily connect the device to the network with a USB cable.
b . Follow the onscreen instructions and disconnect the cable when prompted.
7. On the  Select a Network Name (SSID)  screen, click Select a detected Wireless
Network Name (SSID)  to select the wireless network, or click  Specify a wireless
network  to enter a new network name.
8. If you chose to enter a new network name,  enter it on the device control panel, and
then press  Done.
NOTE: If the SSID that you entered is not found, you will be asked to provide
security information. If the network does not use encryption, setup will attempt
to verify the SSID before continuing.
9. If the device cannot connect to the network name, supply the appropriate WEP key
or WPA passphrase on the keypad when prompted, and then press  Done.
NOTE: Be sure to unplug the USB cable when you are done.
To set up the device on a wireless network (Mac OS)
1.Set up the device hardware (see the Wireless getting started guide).
2. Ensure an AirPort card is installed on the computer.
3. Close any applications that are  running on your computer system.
4. Open the  AirPort Setup Assistant  from the Utilities folder. Refer to the AirPort
documentation for details on setting up on wireless networks.
5. For ad hoc networks, click the  AirPort icon on the menu bar and select hpsetup
under  Computer to Computer Networks . For wireless networks, click the AirPort
icon, and then click  Other to join the network.
6. Insert the Starter CD into the CD drive.  The CD menu runs automatically. If the CD
menu does not start automatically, double-click the  setup icon on the Starter CD.
7. On the CD menu, click  Install Software and follow the onscreen instructions.
Set up the device for wireless communication (HP Officejet J4680 only) 99
 
						

							
8.On the  Connection Type  screen, select the wireless network option, and then
click  Done .
9. Follow the onscreen instructions to install the printer driver.
To turn off wireless communication
•Device control panel:  Press Setup, then select  Wireless, then select  Wireless
ON/OFF , and then select either  On or  Off .
• Press the wireless button on the front of the device.
To print a wireless test page
Print the wireless test page for information about the devices wireless connection. The
wireless test page provides information about the devices status, MAC address, and
IP address. If the device is connected to a network, the test page displays details
about the network settings.
▲ Device control panel:  Press Setup, select  Print Report , select Wireless Test ,
and then press  OK.
Reset wireless settings
Reset network configuration settings
If the device is still unable to communicate with the network, reset the device’s network
settings.
• Press  Setup. Press an arrow button to move to  Network, and then press  OK.
• Press an arrow button to move to  Reset Wireless, and then press  OK.
• Print the wireless configuration page and verify that the network settings have been reset. For more information, see 
Print wireless configuration settings .
By default, the network name (SSID) is “hpsetup” and the communication mode is
“ad hoc.”
Guidelines for reducing interference on a wireless network
The following tips will help reduce the chances for interference in a wireless network:
• Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones,
as these objects can disrupt radio signals.
• Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength.
• For an infrastructure network, position the WAP in a central location in line of sight with the wireless devices on the network.
• Keep all wireless devices on the network within range of one another.
Guidelines for ensuring wireless network security
This section contains the following topics:
•
To add hardware addresses to a WAP
•
Other guidelines
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100 Configure and manage
 
						

							
To add hardware addresses to a WAP
MAC filtering is a security feature in which a WAP is configured with a list of MAC
addresses (also called hardware addresses) of devices that are allowed to gain
access to the network through the WAP.
If the WAP does not have the hardware address of a device attempting to access the
network, the WAP denies the device access to the network.
If the WAP filters MAC addresses, then the devices MAC address must be added to
the WAPs list of accepted MAC addresses.
▲Open the WAPs configuration utility, and add the devices hardware address to the
list of accepted MAC addresses.
Other guidelines
To keep the wireless network secure, follow these guidelines:
• Use a password with at least 20 random  characters. You can use up to 63
characters in a WPA password.
• Avoid any common words or phrases,  easy sequences of characters (such as all
1s), and personally-iden tifiable information for passwords. Always use random
strings composed of uppercase and lowercase letters, numbers, and if allowed,
special characters such as punctuation.
• Change the password periodically.
• Change the default password provided by the manufacturer for administrator access to the access point or wireless router. Some routers let you change the
administrator name as well.
• Place the access point or router in the center of a room and not near a window.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local
computer you are accessing over the Internet.
• To avoid accidentally connecting to another partys wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by
default in Windows XP.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to a Windows
computer before being prompted by the software installation screen, you might need
to uninstall and then reinstall the software. Do not simply delete the device application
files from your computer. Make sure to remove them properly using the uninstall utility
provided when you installed the software that came with the device.
Uninstall and reinstall the software 101
 
						

							
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do  not connect it to your computer until
after you have reinstalled the software.
2. Press the  Power button to turn off the device.
3. On the Windows taskbar, click  Start, select  Programs  or All Programs , select
HP , select  Officejet J4500 Series , and then click Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would  like to remove shared files, click No.
Other programs that use these files might not  work properly if the files are deleted.
6. Restart your computer.
7. To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive, follow the onscreen instructions, and also see 
Install the software
before connecting the device (recommended) .
8. After the software is installed, connect the device to your computer.
9. Press the  Power button to turn the device on.
After connecting and turning on the device,  you might have to wait several minutes
for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the  HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click  Start, select  Settings , select Control Panel , and
then click  Add/Remove Programs .
- Or -
Click  Start, click  Control Panel , and then double-click  Programs and Features .
2. Select  HP Officejet All-in-One Series , and then click Change/Remove  or
Uninstall/Change .
Follow the onscreen instructions.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to  your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your  computers CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended) .
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102 Configure and manage
 
						

							
To uninstall from a Windows computer, method 3
NOTE:Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the device Starter CD into your  computers CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select  Install.
7. Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended) .
To uninstall from a Macintosh computer
1. Launch  HP Device Manager .
2. Click  Information and Settings .
3. Select  Uninstall HP AiO Software  from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive.
6. On the desktop, open the CD-ROM, and then double-click  HP All-in-One Installer.
7. Follow the onscreen instructions and also see 
To install the software .
Uninstall and reinstall the software 103
 
						

							
8 Maintain and troubleshoot
This section contains the following topics:
•
Work with ink cartridges
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve scan problems
•
Solve copy problems
•
Solve fax problems
•
Solve wireless problems (HP Officejet J4680 only)
•
Troubleshoot installation issues
•
Clear jams
Work with ink cartridges
This section contains the following topics:
•
Supported ink cartridges
•
Handle the ink cartridges
•
Replace the ink cartridges
•
Align the ink cartridges
•
Clean the ink cartridges
•
Clean the ink cartridge contacts
•
Clean the area around the ink nozzles
•
Store printing supplies
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes.
You can find the ink cartridge  number in the following places:
• On the label of the ink cartridge you are replacing.
• Windows : From the  Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels  tab, scroll to display the  Cartridge Details button, and then
click  Cartridge Details .
• Mac OS : From the  HP Printer Utility,  click Supply Info  from the Information and
Support  panel, and then click  Retail Supplies Information .
104 Maintain and troubleshoot
 
						

							
Handle the ink cartridges
Before you replace or clean a ink cartridge, you should know the part names and how
to handle the ink cartridges.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Hold the ink cartridges by their black plastic sides,  with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can
cause temporary printing problems, or even permanent damage.
Replace the ink cartridges
Follow these instructions when the ink level is low.
NOTE: When the ink level for an ink cartridge is low, a message appears on the
display. You can also check the ink levels by using the printer Toolbox (Windows)
or the HP Printer Utility (Mac OS).
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing. In addition, some residual ink is left in the cartridge after it is
used. For more information see 
www.hp.com/go/inkusage .
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge
Work with ink cartridges 105
 
						

							
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
To order ink cartridges for the device, go to 
www.hpshopping.com. If prompted,
choose your country/region, follow the prompts to select your product, and then click
one of the shopping links on the page.
To replace the ink cartridges
1. Make sure the device is on.
CAUTION: If the HP All-in-One is off when you open the front access door to
access the ink cartridges, the device will not release the cartridges for
changing. You might damage the device if the ink cartridges are not docked
safely when you try to remove them.
2. Open the front access door.
The print carriage moves to the far right side of the device.
3.Wait until the print carriage is idle and silent, and then lightly press down on an ink
cartridge to release it.
If you are replacing the tri-color ink cartridge,  remove the ink cartridge from the slot
on the left.
Chapter 8
106 Maintain and troubleshoot