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HP Officejet 6500A e All in One E710 User Manual

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    							OFFICEJET 6500A
    E710
    User Guide
     
    						
    							HP Officejet 6500A (E710)
    e-All-in-One series
    User Guide
     
    						
    							Copyright information
    © 2010 Copyright Hewlett-Packard
    Development Company, L.P.
    Hewlett-Packard Company
    notices
    The information contained in this
    document is subject to change without
    notice.
    All rights reserved. Reproduction,
    adaptation, or translation of this
    material is prohibited without prior
    written permission of Hewlett-Packard,
    except as allowed under copyright
    laws.
    The only warranties for HP products
    and services are set forth in the
    express warranty statements
    accompanying such products and
    services. Nothing herein should be
    construed as constituting an additional
    warranty. HP shall not be liable for
    technical or editorial errors or
    omissions contained herein.
    Acknowledgements
    Windows, Windows XP, Windows
    Vista, and Windows 7 are U.S.
    registered trademarks of Microsoft
    Corporation.
    ENERGY STAR and the ENERGY
    STAR mark are registered U.S. marks.
    Safety information
    Always follow basic safety precautions
    when using this product to reduce risk
    of injury from fire or electric shock.
    1. Read and understand all
    instructions in the documentation that
    comes with the printer.
    2. Observe all warnings and
    instructions marked on the product.
    3. Unplug this product from wall
    outlets before cleaning.
    4. Do not install or use this product
    near water, or when you are wet.
    5. Install the product securely on a
    stable surface.
    6. Install the product in a protected
    location where no one can step on or
    trip over the line cord, and the line
    cord cannot be damaged.
    7. If the product does not operate
    normally, see 
    Solve a problem.
    8. There are no user-serviceable parts
    inside. Refer servicing to qualified
    service personnel.
     
    						
    							Contents
    1 Get started
    Accessibility................................................................................................................................9
    Eco-Tips....................................................................................................................................10
    Understand the printer parts.....................................................................................................10
    Front view...........................................................................................................................10
    Printing supplies area.........................................................................................................11
    Back view............................................................................................................................11
    Use the printer control panel....................................................................................................12
    Overview of buttons and lights...........................................................................................12
    Control-panel display icons................................................................................................13
    Change printer settings......................................................................................................14
    Select the mode............................................................................................................14
    Change printer settings................................................................................................15
    Finding the printer model number.............................................................................................15
    HP Digital Solutions..................................................................................................................15
    Select print media.....................................................................................................................15
    Recommended papers for printing and copying.................................................................16
    Recommended papers for photo printing...........................................................................17
    Tips for selecting and using media.....................................................................................18
    Load an original on the scanner glass......................................................................................18
    Load an original in the automatic document feeder (ADF).......................................................19
    Load media...............................................................................................................................20
    Load standard-size media..................................................................................................20
    Load envelopes..................................................................................................................22
    Load cards and photo paper...............................................................................................22
    Load transparencies...........................................................................................................23
    Load custom-size media.....................................................................................................24
    Insert a memory card................................................................................................................24
    Install the accessories (some models only)..............................................................................25
    Install the duplexer.............................................................................................................25
    Turn on accessories in the printer driver............................................................................25
    To turn on accessories on Windows computers...........................................................25
    To turn on accessories on Macintosh computers.........................................................25
    Maintain the printer...................................................................................................................26
    Clean the scanner glass.....................................................................................................26
    Clean the exterior ..............................................................................................................26
    Clean the automatic document feeder (ADF).....................................................................27
    Turn off the printer....................................................................................................................29
    2Print
    Print documents........................................................................................................................30
    Print documents (Windows)................................................................................................31
    Print documents (Mac OS X)..............................................................................................31
    1
     
    						
    							Print brochures.........................................................................................................................31
    Print brochures (Windows).................................................................................................31
    Print brochures (Mac OS X)................................................................................................32
    Print on envelopes....................................................................................................................32
    Print on envelopes (Windows)............................................................................................32
    Print on envelopes (Mac OS X)..........................................................................................33
    Print photos..............................................................................................................................33
    Print photos on photo paper (Windows).............................................................................33
    Print photos on photo paper (Mac OS X)...........................................................................33
    Print photos from a memory device ...................................................................................34
    Print DPOF photos..............................................................................................................35
    Print on special and custom-size paper....................................................................................35
    Print on special or custom-size paper (Mac OS X).............................................................36
    Set up custom sizes (Mac OS X)........................................................................................36
    Print borderless documents......................................................................................................36
    Print borderless documents (Windows)..............................................................................37
    Print borderless documents (Mac OS X)............................................................................37
    3Scan
    Scan an original........................................................................................................................40
    Scan to a computer............................................................................................................40
    Scan to a memory card.......................................................................................................41
    Scan using Webscan................................................................................................................41
    Scanning documents as editable text.......................................................................................42
    4Copy
    Copy documents.......................................................................................................................43
    Change copy settings...............................................................................................................43
    5Fax
    Send a fax................................................................................................................................45
    Send a standard fax...........................................................................................................45
    Send a standard fax from the computer.............................................................................46
    Send a fax manually from a phone.....................................................................................47
    Send a fax using monitor dialing........................................................................................48
    Send a fax from memory....................................................................................................48
    Schedule a fax to send later...............................................................................................49
    Send a fax to multiple recipients.........................................................................................50
    Send a fax in Error Correction Mode..................................................................................50
    2
     
    						
    							Receive a fax............................................................................................................................51
    Receive a fax manually......................................................................................................51
    Set up backup fax...............................................................................................................52
    Reprint received faxes from memory..................................................................................52
    Poll to receive a fax............................................................................................................53
    Forward faxes to another number......................................................................................53
    Set the paper size for received faxes.................................................................................54
    Set automatic reduction for incoming faxes........................................................................54
    Block unwanted fax numbers.............................................................................................55
    Add numbers to the junk fax list...................................................................................55
    Remove numbers from the junk fax list........................................................................55
    Print a Junk Fax Report................................................................................................56
    Receive faxes to your computer (Fax to PC and Fax to Mac)............................................56
    Fax to PC and Fax to Mac requirements......................................................................56
    Activate Fax to PC and Fax to Mac..............................................................................57
    Modify Fax to PC or Fax to Mac settings......................................................................57
    Set up speed-dial entries..........................................................................................................58
    Set up and change speed-dial entries................................................................................58
    Set up and change group speed-dial entries......................................................................59
    Delete speed-dial entries....................................................................................................59
    Print a list of speed-dial entries..........................................................................................60
    Change fax settings..................................................................................................................60
    Configure the fax header....................................................................................................60
    Set the answer mode (Auto answer)..................................................................................60
    Set the number of rings before answering..........................................................................61
    Change the answer ring pattern for distinctive ring............................................................61
    Set the dial type..................................................................................................................62
    Set the redial options..........................................................................................................62
    Set the fax speed................................................................................................................63
    Set the fax sound volume...................................................................................................63
    Fax and digital phone services.................................................................................................64
    Fax over Internet Protocol........................................................................................................64
    Use reports...............................................................................................................................65
    Print fax confirmation reports..............................................................................................65
    Print fax error reports..........................................................................................................66
    Print and view the fax log...................................................................................................66
    Clear the fax log.................................................................................................................66
    Print the details of the last fax transaction..........................................................................67
    Print a Caller ID Report.......................................................................................................67
    View the Call History...........................................................................................................67
    6Web
    HP Apps....................................................................................................................................68
    Marketsplash by HP..................................................................................................................69
    7 Work with ink cartridges
    Information on ink cartridges and the printhead.......................................................................70
    Check the estimated ink levels.................................................................................................71
    Replace the ink cartridges........................................................................................................71
    Store printing supplies..............................................................................................................74
    Usage information collection....................................................................................................74 Contents
    3
     
    						
    							8 Solve a problem
    HP support................................................................................................................................76
    Obtain electronic support....................................................................................................77
    HP support by phone..........................................................................................................77
    Before you call..............................................................................................................77
    Phone support period...................................................................................................78
    Telephone support numbers.........................................................................................79
    After the phone support period.....................................................................................81
    General troubleshooting tips and resources.............................................................................81
    Solve printing problems............................................................................................................82
    The printer shuts down unexpectedly.................................................................................82
    Alignment fails....................................................................................................................82
    Printer takes a long time to print.........................................................................................82
    Something on the page is missing or incorrect...................................................................83
    Print troubleshooting.................................................................................................................83
    Envelopes print incorrectly.................................................................................................83
    Borderless printing..............................................................................................................84
    The printer is not responding or nothing happens when I try to print.................................85
    The printer prints meaningless characters.........................................................................88
    Page order..........................................................................................................................88
    The margins are not printing as expected..........................................................................89
    Text or graphics are cut off at the edge of the page...........................................................90
    A blank page came out while printing.................................................................................91
    Paper is not picked up from the input tray..........................................................................92
    Print quality troubleshooting.....................................................................................................95
    Wrong, inaccurate, or bleeding colors................................................................................95
    Ink is not filling the text or graphics completely..................................................................98
    The printout has a horizontal band of distortion near the bottom of a borderless print....100
    Printouts have horizontal streaks or lines.........................................................................101
    Printouts are faded or have dull colors.............................................................................103
    Printouts seem blurry or fuzzy..........................................................................................105
    Vertical streaks.................................................................................................................106
    Printouts are slanted or skewed.......................................................................................106
    Ink streaks on the back of the paper................................................................................107
    Poor black text..................................................................................................................108
    The printer prints slowly....................................................................................................109
    Printhead maintenance.....................................................................................................110
    Clean the printhead....................................................................................................110
    Align the printhead......................................................................................................111
    Print and evaluate a print quality report......................................................................111
    Advanced printhead maintenance..............................................................................117
    Advanced ink cartridge maintenance.........................................................................121
    Solve paper-feed problems....................................................................................................123
    4
     
    						
    							Solve copy problems..............................................................................................................124
    No copy came out.............................................................................................................125
    Copies are blank...............................................................................................................125
    Documents are missing or faded......................................................................................125
    Size is reduced.................................................................................................................126
    Copy quality is poor .........................................................................................................126
    Copy defects are apparent...............................................................................................126
    The printer prints half a page, then ejects the paper........................................................127
    Paper mismatch................................................................................................................127
    Solve scan problems..............................................................................................................127
    Scanner did nothing..........................................................................................................128
    Scan takes too long..........................................................................................................128
    Part of the document did not scan or text is missing........................................................129
    Text cannot be edited.......................................................................................................129
    Error messages appear....................................................................................................130
    Scanned image quality is poor ........................................................................................130
    Scan defects are apparent...............................................................................................131
    Solve fax problems.................................................................................................................131
    The fax test failed.............................................................................................................132
    Solve problems using HP Web sites and services.................................................................143
    Solve problems using HP Web services...........................................................................144
    Solve problems using HP Web sites................................................................................144
    Solve photo (memory card) problems....................................................................................144
    The printer cannot read the memory card........................................................................144
    The printer cannot read photos on the memory card.......................................................145
    Solve wired (Ethernet) network problems...............................................................................145
    General network troubleshooting......................................................................................145
    Network port created does not match printer IP address (Windows)...............................146
    Solve wireless problems (some models only)........................................................................146
    Basic wireless troubleshooting (some models only).........................................................146
    Advanced wireless troubleshooting..................................................................................147
    Step 1: Make sure your computer is connected to your network................................147
    Step 2: Make sure that the printer is connected to your network...............................148
    Step 3: Check to see if the firewall software is blocking communication....................149
    Step 4: Make sure the printer is online and ready......................................................150
    Step 5: Make sure the wireless version of the printer is set as the default printer
    driver (Windows only).................................................................................................150
    Step 6: Make sure the HP Network Devices Support service is running
    (Windows only)...........................................................................................................151
    Step 7: Add hardware addresses to a wireless access point (WAP)..........................151
    Configure your firewall to work with printers...........................................................................152
    Solve printer management problems......................................................................................153
    EWS cannot be opened....................................................................................................154
    Troubleshoot installation issues.............................................................................................155
    Hardware installation suggestions....................................................................................155
    Hardware tips..............................................................................................................155
    Make sure the ink cartridges are correctly installed...................................................155
    HP software installation suggestions................................................................................156
    Solve network problems...................................................................................................157
    Understand the Printer Status Report....................................................................................158 Contents
    5
     
    						
    							Understand the network configuration page...........................................................................159
    Clear jams...............................................................................................................................161
    Clear paper jams..............................................................................................................161
    Avoid paper jams..............................................................................................................163
    A Technical information
    Warranty information..............................................................................................................164
    Hewlett-Packard limited warranty statement....................................................................165
    Ink cartridge warranty information....................................................................................166
    Printer specifications..............................................................................................................167
    Physical specifications......................................................................................................167
    Printer features and capacities.........................................................................................167
    Processor and memory specifications..............................................................................168
    System requirements........................................................................................................168
    Network protocol specifications........................................................................................168
    Embedded Web server specifications..............................................................................169
    Media specifications.........................................................................................................169
    Understand specifications for supported media.........................................................169
    Set minimum margins.................................................................................................173
    Guidelines for two-sided (duplex) printing............................................................174
    Print resolution..................................................................................................................174
    Copy specifications...........................................................................................................174
    Fax specifications.............................................................................................................175
    Scan specifications...........................................................................................................176
    HP Web site specifications...............................................................................................176
    Operating environment.....................................................................................................176
    Electrical requirements.....................................................................................................176
    Acoustic emission specification........................................................................................177
    Memory card specifications..............................................................................................177
    Regulatory information...........................................................................................................178
    FCC statement..................................................................................................................179
    Notice to users in Korea...................................................................................................179
    VCCI (Class B) compliance statement for users in Japan................................................179
    Notice to users in Japan about the power cord................................................................180
    Noise emission statement for Germany...........................................................................180
    LED indicator statement...................................................................................................180
    Gloss of housing of peripheral devices for Germany........................................................180
    Notice to users of the U.S. telephone network: FCC requirements..................................181
    Notice to users of the Canadian telephone network.........................................................182
    Notice to users in the European Economic Area..............................................................183
    Notice to users of the German telephone network...........................................................183
    Australia wired fax statement...........................................................................................183
    Regulatory information for wireless products...................................................................183
    Exposure to radio frequency radiation........................................................................184
    Notice to users in Brazil..............................................................................................184
    Notice to users in Canada..........................................................................................184
    Notice to users in Taiwan...........................................................................................184
    European Union regulatory notice..............................................................................185
    Regulatory model number................................................................................................185
    Declaration of conformity..................................................................................................186
    6
     
    						
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