HP Officejet 6500A e All in One E710 User Manual
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HP Officejet 6500A (E710) e-All-in-One series User Guide
Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Windows, Windows XP, Windows Vista, and Windows 7 are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you are wet. 5. Install the product securely on a stable surface. 6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 7. If the product does not operate normally, see Solve a problem. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
Contents 1 Get started Accessibility................................................................................................................................9 Eco-Tips....................................................................................................................................10 Understand the printer parts.....................................................................................................10 Front view...........................................................................................................................10 Printing supplies area.........................................................................................................11 Back view............................................................................................................................11 Use the printer control panel....................................................................................................12 Overview of buttons and lights...........................................................................................12 Control-panel display icons................................................................................................13 Change printer settings......................................................................................................14 Select the mode............................................................................................................14 Change printer settings................................................................................................15 Finding the printer model number.............................................................................................15 HP Digital Solutions..................................................................................................................15 Select print media.....................................................................................................................15 Recommended papers for printing and copying.................................................................16 Recommended papers for photo printing...........................................................................17 Tips for selecting and using media.....................................................................................18 Load an original on the scanner glass......................................................................................18 Load an original in the automatic document feeder (ADF).......................................................19 Load media...............................................................................................................................20 Load standard-size media..................................................................................................20 Load envelopes..................................................................................................................22 Load cards and photo paper...............................................................................................22 Load transparencies...........................................................................................................23 Load custom-size media.....................................................................................................24 Insert a memory card................................................................................................................24 Install the accessories (some models only)..............................................................................25 Install the duplexer.............................................................................................................25 Turn on accessories in the printer driver............................................................................25 To turn on accessories on Windows computers...........................................................25 To turn on accessories on Macintosh computers.........................................................25 Maintain the printer...................................................................................................................26 Clean the scanner glass.....................................................................................................26 Clean the exterior ..............................................................................................................26 Clean the automatic document feeder (ADF).....................................................................27 Turn off the printer....................................................................................................................29 2Print Print documents........................................................................................................................30 Print documents (Windows)................................................................................................31 Print documents (Mac OS X)..............................................................................................31 1
Print brochures.........................................................................................................................31 Print brochures (Windows).................................................................................................31 Print brochures (Mac OS X)................................................................................................32 Print on envelopes....................................................................................................................32 Print on envelopes (Windows)............................................................................................32 Print on envelopes (Mac OS X)..........................................................................................33 Print photos..............................................................................................................................33 Print photos on photo paper (Windows).............................................................................33 Print photos on photo paper (Mac OS X)...........................................................................33 Print photos from a memory device ...................................................................................34 Print DPOF photos..............................................................................................................35 Print on special and custom-size paper....................................................................................35 Print on special or custom-size paper (Mac OS X).............................................................36 Set up custom sizes (Mac OS X)........................................................................................36 Print borderless documents......................................................................................................36 Print borderless documents (Windows)..............................................................................37 Print borderless documents (Mac OS X)............................................................................37 3Scan Scan an original........................................................................................................................40 Scan to a computer............................................................................................................40 Scan to a memory card.......................................................................................................41 Scan using Webscan................................................................................................................41 Scanning documents as editable text.......................................................................................42 4Copy Copy documents.......................................................................................................................43 Change copy settings...............................................................................................................43 5Fax Send a fax................................................................................................................................45 Send a standard fax...........................................................................................................45 Send a standard fax from the computer.............................................................................46 Send a fax manually from a phone.....................................................................................47 Send a fax using monitor dialing........................................................................................48 Send a fax from memory....................................................................................................48 Schedule a fax to send later...............................................................................................49 Send a fax to multiple recipients.........................................................................................50 Send a fax in Error Correction Mode..................................................................................50 2
Receive a fax............................................................................................................................51 Receive a fax manually......................................................................................................51 Set up backup fax...............................................................................................................52 Reprint received faxes from memory..................................................................................52 Poll to receive a fax............................................................................................................53 Forward faxes to another number......................................................................................53 Set the paper size for received faxes.................................................................................54 Set automatic reduction for incoming faxes........................................................................54 Block unwanted fax numbers.............................................................................................55 Add numbers to the junk fax list...................................................................................55 Remove numbers from the junk fax list........................................................................55 Print a Junk Fax Report................................................................................................56 Receive faxes to your computer (Fax to PC and Fax to Mac)............................................56 Fax to PC and Fax to Mac requirements......................................................................56 Activate Fax to PC and Fax to Mac..............................................................................57 Modify Fax to PC or Fax to Mac settings......................................................................57 Set up speed-dial entries..........................................................................................................58 Set up and change speed-dial entries................................................................................58 Set up and change group speed-dial entries......................................................................59 Delete speed-dial entries....................................................................................................59 Print a list of speed-dial entries..........................................................................................60 Change fax settings..................................................................................................................60 Configure the fax header....................................................................................................60 Set the answer mode (Auto answer)..................................................................................60 Set the number of rings before answering..........................................................................61 Change the answer ring pattern for distinctive ring............................................................61 Set the dial type..................................................................................................................62 Set the redial options..........................................................................................................62 Set the fax speed................................................................................................................63 Set the fax sound volume...................................................................................................63 Fax and digital phone services.................................................................................................64 Fax over Internet Protocol........................................................................................................64 Use reports...............................................................................................................................65 Print fax confirmation reports..............................................................................................65 Print fax error reports..........................................................................................................66 Print and view the fax log...................................................................................................66 Clear the fax log.................................................................................................................66 Print the details of the last fax transaction..........................................................................67 Print a Caller ID Report.......................................................................................................67 View the Call History...........................................................................................................67 6Web HP Apps....................................................................................................................................68 Marketsplash by HP..................................................................................................................69 7 Work with ink cartridges Information on ink cartridges and the printhead.......................................................................70 Check the estimated ink levels.................................................................................................71 Replace the ink cartridges........................................................................................................71 Store printing supplies..............................................................................................................74 Usage information collection....................................................................................................74 Contents 3
8 Solve a problem HP support................................................................................................................................76 Obtain electronic support....................................................................................................77 HP support by phone..........................................................................................................77 Before you call..............................................................................................................77 Phone support period...................................................................................................78 Telephone support numbers.........................................................................................79 After the phone support period.....................................................................................81 General troubleshooting tips and resources.............................................................................81 Solve printing problems............................................................................................................82 The printer shuts down unexpectedly.................................................................................82 Alignment fails....................................................................................................................82 Printer takes a long time to print.........................................................................................82 Something on the page is missing or incorrect...................................................................83 Print troubleshooting.................................................................................................................83 Envelopes print incorrectly.................................................................................................83 Borderless printing..............................................................................................................84 The printer is not responding or nothing happens when I try to print.................................85 The printer prints meaningless characters.........................................................................88 Page order..........................................................................................................................88 The margins are not printing as expected..........................................................................89 Text or graphics are cut off at the edge of the page...........................................................90 A blank page came out while printing.................................................................................91 Paper is not picked up from the input tray..........................................................................92 Print quality troubleshooting.....................................................................................................95 Wrong, inaccurate, or bleeding colors................................................................................95 Ink is not filling the text or graphics completely..................................................................98 The printout has a horizontal band of distortion near the bottom of a borderless print....100 Printouts have horizontal streaks or lines.........................................................................101 Printouts are faded or have dull colors.............................................................................103 Printouts seem blurry or fuzzy..........................................................................................105 Vertical streaks.................................................................................................................106 Printouts are slanted or skewed.......................................................................................106 Ink streaks on the back of the paper................................................................................107 Poor black text..................................................................................................................108 The printer prints slowly....................................................................................................109 Printhead maintenance.....................................................................................................110 Clean the printhead....................................................................................................110 Align the printhead......................................................................................................111 Print and evaluate a print quality report......................................................................111 Advanced printhead maintenance..............................................................................117 Advanced ink cartridge maintenance.........................................................................121 Solve paper-feed problems....................................................................................................123 4
Solve copy problems..............................................................................................................124 No copy came out.............................................................................................................125 Copies are blank...............................................................................................................125 Documents are missing or faded......................................................................................125 Size is reduced.................................................................................................................126 Copy quality is poor .........................................................................................................126 Copy defects are apparent...............................................................................................126 The printer prints half a page, then ejects the paper........................................................127 Paper mismatch................................................................................................................127 Solve scan problems..............................................................................................................127 Scanner did nothing..........................................................................................................128 Scan takes too long..........................................................................................................128 Part of the document did not scan or text is missing........................................................129 Text cannot be edited.......................................................................................................129 Error messages appear....................................................................................................130 Scanned image quality is poor ........................................................................................130 Scan defects are apparent...............................................................................................131 Solve fax problems.................................................................................................................131 The fax test failed.............................................................................................................132 Solve problems using HP Web sites and services.................................................................143 Solve problems using HP Web services...........................................................................144 Solve problems using HP Web sites................................................................................144 Solve photo (memory card) problems....................................................................................144 The printer cannot read the memory card........................................................................144 The printer cannot read photos on the memory card.......................................................145 Solve wired (Ethernet) network problems...............................................................................145 General network troubleshooting......................................................................................145 Network port created does not match printer IP address (Windows)...............................146 Solve wireless problems (some models only)........................................................................146 Basic wireless troubleshooting (some models only).........................................................146 Advanced wireless troubleshooting..................................................................................147 Step 1: Make sure your computer is connected to your network................................147 Step 2: Make sure that the printer is connected to your network...............................148 Step 3: Check to see if the firewall software is blocking communication....................149 Step 4: Make sure the printer is online and ready......................................................150 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only).................................................................................................150 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...........................................................................................................151 Step 7: Add hardware addresses to a wireless access point (WAP)..........................151 Configure your firewall to work with printers...........................................................................152 Solve printer management problems......................................................................................153 EWS cannot be opened....................................................................................................154 Troubleshoot installation issues.............................................................................................155 Hardware installation suggestions....................................................................................155 Hardware tips..............................................................................................................155 Make sure the ink cartridges are correctly installed...................................................155 HP software installation suggestions................................................................................156 Solve network problems...................................................................................................157 Understand the Printer Status Report....................................................................................158 Contents 5
Understand the network configuration page...........................................................................159 Clear jams...............................................................................................................................161 Clear paper jams..............................................................................................................161 Avoid paper jams..............................................................................................................163 A Technical information Warranty information..............................................................................................................164 Hewlett-Packard limited warranty statement....................................................................165 Ink cartridge warranty information....................................................................................166 Printer specifications..............................................................................................................167 Physical specifications......................................................................................................167 Printer features and capacities.........................................................................................167 Processor and memory specifications..............................................................................168 System requirements........................................................................................................168 Network protocol specifications........................................................................................168 Embedded Web server specifications..............................................................................169 Media specifications.........................................................................................................169 Understand specifications for supported media.........................................................169 Set minimum margins.................................................................................................173 Guidelines for two-sided (duplex) printing............................................................174 Print resolution..................................................................................................................174 Copy specifications...........................................................................................................174 Fax specifications.............................................................................................................175 Scan specifications...........................................................................................................176 HP Web site specifications...............................................................................................176 Operating environment.....................................................................................................176 Electrical requirements.....................................................................................................176 Acoustic emission specification........................................................................................177 Memory card specifications..............................................................................................177 Regulatory information...........................................................................................................178 FCC statement..................................................................................................................179 Notice to users in Korea...................................................................................................179 VCCI (Class B) compliance statement for users in Japan................................................179 Notice to users in Japan about the power cord................................................................180 Noise emission statement for Germany...........................................................................180 LED indicator statement...................................................................................................180 Gloss of housing of peripheral devices for Germany........................................................180 Notice to users of the U.S. telephone network: FCC requirements..................................181 Notice to users of the Canadian telephone network.........................................................182 Notice to users in the European Economic Area..............................................................183 Notice to users of the German telephone network...........................................................183 Australia wired fax statement...........................................................................................183 Regulatory information for wireless products...................................................................183 Exposure to radio frequency radiation........................................................................184 Notice to users in Brazil..............................................................................................184 Notice to users in Canada..........................................................................................184 Notice to users in Taiwan...........................................................................................184 European Union regulatory notice..............................................................................185 Regulatory model number................................................................................................185 Declaration of conformity..................................................................................................186 6