HP LaserJet P1102w User Manual

							4.Disconnect the power cord.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Product updates
Software and firmware updates and installation instructions for this product are available at www.hp.com/
support/ljp1100series . Click Downloads and drivers, click the operating system, and then select the
download for the product.
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							8 Solve problems
●Solve general problems
●
Interpret control-pa nel light patterns
●
Clear jams
●
Solve paper-handling problems
●
Solve image-quality problems
●
Solve performance problems
●
Solve connectivity problems
●
Solve product software problems
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							Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the
problem, you can stop without performi ng the other steps on the checklist.
Troubleshooting checklist
1.Make sure that the product is set up correctly.
a.Press the power button to turn on the product or to deactivate the Auto-Off mode.
b. Check the power-cable connections.
c. Make sure that the line voltage is correct for the product power configuration. (See the label that
is on the back of the product for voltage requirements.) If you are using a power strip and its
voltage is not within specifications, plug the product directly into the wall. If it is already plugged
into the wall, try a different outlet.
d. Make sure that the print cartridge is installed correctly.
e. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling or wireless connection (wireless models only).
a.Check the cable connection between the product and the computer. Make sure that the connection
is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. For a wireless connection, look at the control panel wireless light.
●
If the light is on, the product has a connection with a network.
● If the light is blinking, the product is searchin g for a network connection. Make sure that the
wireless router or access point and the product  are set to use the same mode or protocol.
● If the light is off, the product is not connect ed to the network and the wireless unit in the
product might be off. Press the wireless button  to try connecting to the network, or run the
Wireless Configuration utility to configure the product. See 
Use the Wireless Configuration
utility on page 26 . To verify that the product finds th e network, print a configuration page.
The product should have an IP address assigned to it.
If the product remains unable to connect to the netw ork, uninstall and then reinstall the product. If
the error persists, contact a network administrato r or refer to the user manual of the wireless
router or access point.
3. Check to see if any control-panel lights are lit. See 
Interpret control-panel light patterns on page 72.
4. Make sure that the paper that you are using meets specifications.
5. Make sure that the paper is loaded correctly in the input tray.
6. Make sure that the product software is installed correctly.
7. Verify that you have installed the printer driver fo r this product. Check the program to make sure that
you are using the printer driver for this product.
8. Print a configuration page. See 
Print the information pages on page 48.
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							a.If the page does not print, verify that the input tray contains paper.
b. If the page jams in the product, see 
Clear jams on page 75.
9. Print a small document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using.  If this solution does not work (the document does
not print), complete these steps:
a. Try printing the job from another computer  that has the product software installed.
b. Check the USB cable connection. Direct the product to the correct port, or reinstall the software,
selecting the connection type that you are using.
c. If the print quality is unacceptable, complete the following steps:
●
Verify that the print settings are correc t for the media that you are using. See 
Change the
print driver to match the media type and size on page 32.
● Use the procedures in 
Solve image-quality problems on page 84 to solve print-quality
problems.
Factors that affect product performance
Several factors affect the time it takes to print a job:
● The use of special paper (such as transparencies, heavy paper, and custom-size paper)
● Product processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB or network connection
● The product I/O configuration
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							Interpret control-panel light patterns
Table 8-1  Status-light legend
Symbol for light off
Symbol for light on
Symbol for light blinking
Table 8-2  Control-panel light patterns
Light status State of the product Action
All lights are off.
The product is in Auto-Off mode or is turned
off. Press the power button to deactivate the
Auto-Off mode or to turn on the product.
Status lights cycle
The status lights cycle during the formatter
initialization period or when the product is
processing a cleaning page. No action is required. Wait for the
initialization period to end. The product
should enter the ready state when the
initialization period is finished.
Ready light is on, and attention light is
off.
The product is in the ready state. No action is required. The product is ready
to receive a print job.
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							Table 8-2  Control-panel light patterns (continued)
Light status State of the product Action
Ready light is blinking, and attention light
is off.
The product is receiving or processing da ta. No action is required. The product is
receiving or processing a print job.
Attention light is blinking, and ready light
is off.
The product has experienced an error that
can be corrected at the product, such as a
jam, an open door, the absence of a print
cartridge, or the absence of paper in the
proper tray. Inspect the product, determine the error,
and then correct the error. If the error is
the absence of paper in the proper tray or
the product is in a manual feed mode, put
the proper paper in the tray and follow the
onscreen instructions, or open and close
the print-cartridge door to resume printing.
Attention light is blinking, and ready light
is on.
The product has experienced a continual
error from which it will recover on its own. If the recovery is successful, the product
continues to the processing data state and
completes the job.
If the recovery is unsuccessful, the product
continues to the continuable error state.
Try removing any media from the media
path and turning the product power off,
and then on again.
The attention and ready lights are on.
The product has experienced a fatal error
from which it cannot recover. 1.
Turn off the product or disconnect the
power cord from the product.
2. Wait 30 seconds, and then turn on the
product or reconnect the power cord
to the product.
3. Wait for the product to initialize.
If the error persists, contact HP customer
support.
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							Table 8-2  Control-panel light patterns (continued)
Light status State of the product Action
The wireless light is blinking.
The product is attempting to locate a
wireless network. No action is required.
The wireless light is on.
The product is connected to a wireless
network. No action is required.
The wireless light is off.
The product is not connected to a network,
and the wireless unit in the product might
be turned off. If the light is off, the product is not
connected to the network and the wireless
unit in the product might be off. Press the
wireless button to try connecting to the
network, or run the Wireless Configuration
utility to configure the product. See 
Use theWireless Configuration utility on page 26
.
To verify that the product finds the
network, print a configuration page. The
product should have an IP address
assigned to it.
For information about connecting
wirelessly to a network, see 
Networkconnection (wireless models only)
on page 26.
If the product remains unable to connect to
the network, uninstall and then reinstall
the product. If the error persists, contact a
network administrator or refer to the user
manual of the wireless router or access
point.
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							Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it
could cause additional jams.
Common causes of jams
●The input tray is loaded incorrectly or is too full.
NOTE: When you add new media, always remove all of the media from the input tray and straighten
the entire stack. This helps prevent multiple feeds and reduces media jams.
● The media does not meet HP specifications.
● The product might need to be cleaned to remove paper dust and other particles from the paper path.
Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print.
CAUTION: If you get any toner on your clothes, wash them in cold water.  Hot water will permanently set the
toner into the fabric .
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							Jam locations
Jams can occur at the following locations in the product.
2
3
1
1Internal areas
2 Input tray
3 Output bin
NOTE:Jams can occur in more than one location.
Clear jams from the input tray
CAUTION: Do not use sharp objects, such as tweezers  or needle-nose pliers, to remove jams. Damage
caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media  straight away from the product. Pulling jammed
media out of the product at an angle can damage the product.
 
NOTE: Depending on where the jam is located, some of the following steps might not be necessary.
1.Open the print-cartridge door, and then remove the print cartridge.
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