HP LaserJet P1102w User Manual

							2.Remove the media stack from the input tray.
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							3.With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and
carefully pull it free from the product.
4.Reinstall the print cartridge, and th en close the print-cartridge door.
Clear jams from the output areas
CAUTION:Do not use sharp objects, such as tweezers  or needle-nose pliers, to remove jams. Damage
caused by sharp objects will not be covered by the warranty.
1. Open the print-cartridge door, and then remove the print cartridge.
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							2.Keep the print cartridge door open, and then with  both hands, grasp the side of the jammed media that
is most visible (this includes the middle),  and carefully pull it free from the product.
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							3.Reinstall the print cartridge, and th en close the print-cartridge door.
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							Clear jams from inside the product
1.Open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartri dge to light. Cover it with a piece of paper.
2.If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the
product.
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							3.Reinstall the print cartridge, and th en close the print-cartridge door.
Solve repeated jams
●
Verify that the input tray is not overfilled. The input  tray capacity varies depending on the type of print
media that you are using.
● Verify that the media guides are properly adjusted.
● Check that the input tray is securely in place.
● Do not add print media into the input  tray while the product is printing.
● Use only HP-recommended media types and sizes.
● Do not fan media prior to loading it in a tray. To l oosen the ream, hold it firmly in both hands and twist
the media by rotating your hands in the opposite direction.
● Do not let print media stack up in the output bin. The print media type and the amount of toner used
affect the output bin capacity.
● Check the power connection. Make sure that the power  cord is firmly connected to both the product and
the power supply box. Plug the power cord into a grounded power outlet.
Change the jam recovery setting
When the Jam Recovery feature is turned on, the prod uct reprints any pages that are damaged during a jam.
1. Open the product Properties dialog box.
2. Click the Device Settings  tab.
3. Click the Auto  option or the Off option under Jam Recovery .
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							Solve paper-handling problems
The following problems with media cause print-quality deviations, jamming, or damage to the product.
ProblemCause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or
from a faulty paper lot.Try another kind of paper, between 100
and 250 Sheffield, with 4% to 6% moisture
content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side to
the other. Turn the paper over.
Excessive curl The paper is too moist, has the wrong
grain direction, or is of short-grain
constructionUse long-grain paper.
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to product The paper has cutouts or perforations. Use paper that is free of cutouts or
perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot. Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted. Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time. The media tray migh t be overloaded. Remove some of the media from the tray.
The media might be wrinkled, folded, or
damaged. Verify that the media is not wrinkled,
folded, or damaged. Try printing on media
from a new or different package.
The product does not pull media from the
input tray. The product might be in manual-feed
mode.At the computer, follow the onscreen
instructions to deactivate manual-feed
mode. Or, at the product, open and close
the print-cartridge door.
The pickup roller might be dirty or
damaged. Contact HP Customer Care. See the
support flyer that came in the box.
The paper-length adjustment control in
the input tray is set at a length that is
greater than the media size. Set the paper-length adjustment control
to the correct length.
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							Solve image-quality problems
You can prevent most print-quality problems by following these guidelines.
●Use paper that meets HP specifications. See 
Paper and print media on page 29.
● Clean the product as necessary. See 
Clean the product on page 63.
Image defect examples
This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
Light print or faded
●
Redistribute the toner to extend the life.
● The print cartridge is nearing end of life. Install a new
genuine HP print cartridge.
● The media might not meet HPs media specifications (for
example, the media is too moist or too rough).
● If the whole page is light, the print density adjustment is too
light or EconoMode might be turned on. Adjust the print
density, and disable EconoMode in the product Properties.
Toner specks
●The media might not meet HPs media specifications (for
example, the media is too moist or too rough).
● The product might need to be cleaned.
● The print cartridge might be defective. Install a new genuine
HP print cartridge.
Dropouts
●A single sheet of media might be defective. Try reprinting
the job.
● The media moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
● The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
● The print cartridge might be defective. Install a new genuine
HP print cartridge.
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							Vertical lines
●Toner might be on the photosensitive drum. Print a few
more pages to see if the problem might correct itself.
● The photosensitive drum inside the print cartridge has
probably been scratched. Install a new genuine HP print
cartridge.
Gray background
●Change the media to a lighter basis weight.
● Check the product environment. Very dry (low humidity)
conditions can increase the am ount of background shading.
● The density setting might be too high. Adjust the density
setting.
● Install a new genuine HP print cartridge.
Toner smear
●If toner smears appear on th e leading edge of the media,
the media guides might be dirty. Wipe the media guides with
a dry, lint-free cloth.
● Check the media type and quality.
● The fuser temperature might be too low. In the printer
driver, make sure the appropriate media type is selected.
● Try installing a new genuine HP print cartridge.
Loose toner
●
The fuser temperature might be too low. In the printer
driver, make sure the appropriate media type is selected.
● Clean the inside of the product. See 
Clean the product
on page 63.
● Check the media quality.
● Plug the product directly into an AC outlet instead of into a
power strip.
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							Vertical repetitive defects
●The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new genuine
HP print cartridge.
● The internal parts might have toner on them. If the defects
occur on the back of the page, the problem probably will
correct itself after a few more printed pages.
● In the printer driver, make sure the appropriate media type
is selected.
Misformed characters
●If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media.
● If characters are improperly formed, producing a wavy
effect, the product might need service. Print a configuration
page. If the characters are improperly formed, contact an
HP-authorized dealer or service representative.
Page skew
●Make sure that the media is loaded correctly and the media
guides are not too tight or too loose against the media
stack.
● The input bin might be too full.
● Check the media type and quality.
Curl or wave
●Check the media type and quality. Both high temperature
and high humidity cause media to curl.
● The media might have been in the input tray too long. Turn
over the stack of media in the tray. Also, try rotating the
media 180° in the input tray.
● The fuser temperature might be too high. In the printer
driver, make sure that the appropriate media type is
selected. If the problem persists, select a media type that
uses a lower fuser temperature, such as transparencies or
light media.
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