HP LaserJet P1102w User Manual

							Wrinkles or creases
●Make sure that media is loaded properly.
● Check the media type and quality.
● Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside the
envelope. Remove the envelope, flatten the envelope, and
then try printing again.
Toner scatter outline
●
If large amounts of toner have scattered around the
characters, the transfer of toner to the media is not optimal.
(A small amount of toner scatter is normal for laser
printing.) Try a different media type setting in the printer
driver, or use a different media type.
● Turn over the stack of media in the tray.
● Use media that is designed for laser printers.
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							Moisture
NOTE:This product dissipates heat by using convective cooling.
The heat and moisture generated by the printing process escape
through vents in the product exterior or through the output bin
area.
Verify normal product operation
The release of moisture is a result of normal product operation.
However, HP recommends using the following steps to verify that
the product is releasing steam and does not have a functional
problem.
1. Turn the product off, and then on.
2. Send a print job to the product, and then verify that the
product is operating correctly.
3. When printing a job and vapor is visible, immediately reprint
the job using the same sheet of paper. There should be
either no visible vapor, or much less vapor during the
printing process.
Limit or reduce steam or vapor
●
Make sure that the product is placed in a well-ventilated
area that meets the environmental specifications in this
guide. See 
Environmental specifications on page 122.
● Do not place the product, or store paper, near an outside
entrance where temperature changes can increase
humidity.
● Use an unopened ream of paper that has not been exposed
to high humidity.
● Store paper in an airtight container, where it will be less
likely to absorb moisture.
Optimize and improve image quality
Change print density
You can change the print density setting by  from the printer properties dialog box.
1. Windows XP, Windows Server 2008, and Windows Server 2003 (using the default Start menu view):
Click Start , and then click  Printers and Faxes .
-or-
Windows XP, Windows Server 2008, and Windows Server 2003 (using the Classic Start menu view):
Click  Start , and then click  Printers.
-or-
Windows Vista:  Click Start, click Control Panel , and then in the category for Hardware and Sound  click
Printer .
2. In the list of printers, right-click the name of this product,  and then click the Properties menu item to
open the printer properties dialog box.
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							3.Click the Device settings  tab, and then move the Print Density slider to the desired setting.
4. Click the Apply  button to accept the se tting, and then click the  OK button to close the dialog box.
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							Solve performance problems
ProblemCause Solution
Pages print but are totally blank. The cartridge pull tab or the sealing tape
might still be in the print cartridge. Verify that the cartridge pull tab and tape
have been removed completely from the
print cartridge.
The document might contain blank pages. Check the document that you are printing to see if content appears on all of the
pages.
The product might be malfunctioning. To check the product, print a Configuration page.
Pages print very slowly. Heavier paper types can slow the print job. Print on a different type of paper.
Complex pages can print slowly.
Narrow or small media can print slowly. Proper fusing may require a slower print
speed to ensure the best print quality.
Using the FastRes 1200 print quality
setting can cause slow printing. 1.
Open the print driver, and then click
the Properties  or Preferences
button.
2. Click the  Paper/Quality tab, and then
use the  Print Quality  drop-down list
to select a lower resolution setting.
3. Click the  OK button or the Apply
button to accept the setting.
Pages did not print. The product might not be pulling paper
correctly.Make sure that paper is loaded in the tray
correctly.
The paper is jamming in the product. Clear the jam. See 
Clear jams on page 75 .
The USB cable might be defective or
incorrectly connected. ●
Disconnect the USB cable at both
ends, and then reconnect it.
● Try printing a job that has printed in
the past.
● Try using a different USB cable.
Other devices are running on the
computer. The product might not share a USB port. If
you have an external hard drive or
switchbox that is connected to the same
port as the product, the other device might
be interfering. To connect and use the
product, disconnect the other device, or
use two USB ports on the computer.
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							Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●Verify that the cable is connected  to the computer and to the product.
● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve wireless problems
The installation program cannot detect the product during the setup process.
Cause Solution
The product is off. Verify that the product is on and ready. Restart the product if
necessary.
The product is too far away from the wireless router or access
point. Move the product closer to the wireless router or access point.
A personal firewall program is blocking communication. Tempo rarily disable the firewall program to install the product.
Re-enable the firewall program once the product installation is
complete. If disabling the firewall allows you to communicate
with the product, you might want to assign the product a static IP
address, and then re-enable the firewall. For information about
firewalls that are used in an HP environment, see 
www.hp.com/support/XP_firewall_information .
The product is not communicating with the wireless router or
access point. ●
Verify that the wireless 
 light is on. If it is not on, press
the wireless 
 button.
● Move the product closer to the wireless router or access
point, and then try again.
● Restore the default wireless settings.
a.Turn the product off.
b. Press and hold the wireless 
 button and the cancel
 button, and then turn the product on.
c. Hold the buttons until all the lights blink in unison, and
then release the buttons.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings, provide
the settings, and then continue the installation.
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							The product cannot connect to the wireless network.
Cause Solution
The product wireless settings and the network settings do not
match.You might need to configure the product network settings
manually. Verify that you know the following network settings:
●
Communication mode
● Network name (SSID)
● Channel (ad-hoc networks only)
● Authentication type
Use the Wireless Configuration utility to configure the product to
print on wireless network.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings, provide
the settings, and then continue the installation.
The wireless router or access point is configured with a media
access control (MAC) filter that is denying the product access to
the network. Configure the wireless router or access point so that the list of
accepted MAC addresses includes the product hardware address.
Refer to the device owners manual for help.
The wireless connection is sometimes disabled.
Cause Solution
The product environment might be affecting wireless
communication. The following situations can affect wireless
communication:
●
A concrete or metal framed wall stands between the
product and the wireless router or access point.
● Televisions, computer appliances, microwave ovens,
intercoms, mobile/cellular phones, battery chargers, and AC
power adapters are installed close to the network.
● A broadcast station or high-tension wire is located close to
the network.
● A fluorescent light that is near the network is being
switched on or off. Move the product to a location where it can receive a steady
signal from the wireless router or access point. Or you might need
to move the wireless router or access point.
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							Solve product software problems
Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause SolutionClose all software programs, restart Windows, and try again.
Delete all temporary files from the Temp subdirectory. To find
the Temp folder, complete the following steps:
1.Click the Start  button, and then click the  Run item.
2. In the  Open box, type %temp%.
3. Click the OK  button. A Windows Explorer window for the
Temp folder opens.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error messages.
Solve common Macintosh problems
Table 8-3   Problems in Mac OS X
The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.
Cause Solution
The product software might not have been installed or was installed
incorrectly. Make sure that the product .GZ file is in the following hard-drive folder:
●
Mac OS X v10.4:  Library/Printers/PPDs/Contents/
Resources/.lproj , where  is the two-letter
language code for the language that you are using.
● Mac OS X v10.5 and v10.6:  Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. D elete the .GZ file from the following hard-drive folder:
● Mac OS X v10.4:  Library/Printers/PPDs/Contents/
Resources/.lproj , where  is the two-letter
language code for the language that you are using.
● Mac OS X v10.5 and v10.6:  Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
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							The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on, andthe ready light 
 is on.
The wrong product name is being used. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer
Setup Utility or the Print & Fax list.
The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable.
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light 
 is on.
The product software might not have been installed or was installed
incorrectly. Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X v10.4:  Library/Printers/PPDs/Contents/
Resources/.lproj , where  is the two-letter
language code for the language that you are using.
● Mac OS X v10.5 and v10.6:  Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. D elete the .GZ file from the following hard-drive folder:
● Mac OS X v10.4:  Library/Printers/PPDs/Contents/
Resources/.lproj , where  is the two-letter
language code for the language that you are using.
● Mac OS X v10.5 and v10.6:  Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality .Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open  print monitor and select Start Jobs .
The wrong product name is being used. Another product with the same
or similar name might have received your print job. Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the Printer
Setup Utility or Print & Fax list.
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							You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver  is selected.
Cause Solution
This problem is caused by either a software or a hardware component. Software troubleshooting
●
Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X v10.4 or
later.
● Ensure that your Macintosh has the appropriate USB software from
Apple.
Hardware troubleshooting
● Check that the product is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed USB cable.
● Ensure that you do not have too many USB devices drawing power
from the chain. Disconnect all of the devices from the chain, and
connect the cable directly to the USB port on the host computer.
● Check to see if more than two non-powered USB hubs are
connected in a row on the chain. Disconnect all of the devices from
the chain, and then connect the cable directly to the USB port on
the host computer.
NOTE: The iMac keyboard is a non-powered USB hub.
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