HP LaserJet 3015 User Manual

Onscreen error messages appear
If the following messages appear onscreen, use the appropriate procedures to remedy the
problem.
Printer not responding/error writing to LPT1
Check the following conditions:
●Is the device in the Ready state?
●Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B)
correctly connected?
●Are other printer drivers installed on the computer?
Try the following remedies:
●Disconnect the power cord and IEEE 1284-B-compliant parallel or USB Device Cable...

Paper-handling problems exist
Use the tips in this section when the device experiences paper-handling problems.
Print is skewed (crooked)
Are the media guides adjusted properly?
Remove all media from the input tray, straighten the stack, and then load the media in the
input tray again. Adjust the media guides to the width and length of the media that you are
using and try printing again. See 
Device media specifications or the start guide for more
information.
More than one sheet feeds at one time
Is the...

Printed page is different from what appears onscreen
Try the tips in this section when what is printed on the page differs from what appears
onscreen.
Is the text garbled, incorrect, or incomplete?
To verify that the device is functioning, print a configuration page . See Printing a configuration
page for instructions. If the configuration page prints successfully, try the following remedies:
●Disconnect the cable and reconnect it at both ends.
●Try printing a job that has printed correctly in the past....

Is the page format different from the format on another printer?
If you used an older or different printer driver (printer software) to create the document or the
device properties settings in the software are different, the page format might change when
you try to print using your new printer driver or settings. To help eliminate this problem, try the
following remedies:
●Create documents and print them using the same printer driver (printer software) and
device properties settings regardless of which...

Media jams occur in the printer
Occasionally, media becomes jammed during a print job. Try the following remedies before
you attempt to clear the jam:
●Make sure that you are printing on media that meets HP specifications. See 
Device media
specifications for more information.
●Make sure that you are printing on media that is not wrinkled, folded, or damaged.
●Make sure that the device is clean. See 
Cleaning the media path for more information.
●Make sure that the input trays are loaded properly and are...

NoteWhen clearing jams, including jams in the output bin, always push the print-cartridge-door
release to open the top cover, and remove the print cartridge. Keep the top cover open and
the cartridge out until the jam has been cleared. Opening the top cover and removing the print
cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.
1. Push the print-cartridge-door release and open the top cover.
2. Grasp the handle of the print cartridge and remove it. Set it...

6. Open the media input tray and remove any media.
7. Slide the media guides inward as far as they will go. Press and hold down the tabs inside
the media input tray, and slide the media input tray out of the device.
8. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the device.
9. Replace the input tray into the device.
10. After clearing the media jam, you might need to turn the device off, and then turn it on
again.
Note
When...

NoteIf you turned the device off before clearing the media jam, turn it on again, and then restart
your printing or copying job.
If the media has jammed in the automatic document feeder (ADF), see 
Media jams occur in
the automatic document feeder (ADF).
Tips to avoid media jams 
●Make sure the automatic document feeder (ADF) media lever is in the correct position for
the media you are using. Slide it to the single-sheet setting (to the right) when you are
printing on thick media. Slide it to the...

Print quality is unacceptable
This section provides information about identifying and correcting print defects.
Note
Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) battery-
backup devices or surge suppressors with this device. Many surge suppressors and battery-
backups can cause print defects.
Light print or fade
●The toner supply is low. See HP LaserJet print cartridges for more information.
●The media might not meet Hewlett-Packard media specifications (for example, the...

Dropouts
●A single sheet of media might be defective. Try reprinting the job.
●The moisture content of the media is uneven or the media has moist spots on the surface.
Try printing on different media. See 
Device media specifications for more information.
●The media lot is bad. The manufacturing processes can cause some areas to reject toner.
Try a different type of media.
●The print cartridge might be defective. See 
HP LaserJet print cartridges for more
information.
●Check Type is: on the Paper tab or...