HP LaserJet 3015 User Manual

							Onscreen error messages appear
If the following messages appear onscreen, use the appropriate procedures to remedy the
problem.
Printer not responding/error writing to LPT1
Check the following conditions:
●Is the device in the Ready state?
●Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B)
correctly connected?
●Are other printer drivers installed on the computer?
Try the following remedies:
●Disconnect the power cord and IEEE 1284-B-compliant parallel or USB Device Cable (A/
B) at both ends and reconnect them.
●Use another IEEE 1284-B-compliant parallel or USB Device Cable (A/B).
●Make sure that another device or printer is not selected as the default printer.
Cannot access port (in use by another application)
A device conflict exists. This might occur if another device is installed on your computer and is
running status software. The status software dominates the parallel port on the computer and
denies the device access to the port.
Try the following remedies:
●Disable all of the status windows for other devices.
●Make sure that the device port setting is correct. Change the port settings on the Details
tab or the Ports tab in the device properties.
●Make sure that bidirectional support is disabled for the device. On the Details tab or the
Ports tab in the device properties, make sure that the bidirectional support option is not
selected.
Note
In some operating systems, you must click Spool Settings on the Details tab in order to see
the bidirectional support option.
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							Paper-handling problems exist
Use the tips in this section when the device experiences paper-handling problems.
Print is skewed (crooked)
Are the media guides adjusted properly?
Remove all media from the input tray, straighten the stack, and then load the media in the
input tray again. Adjust the media guides to the width and length of the media that you are
using and try printing again. See 
Device media specifications or the start guide for more
information.
More than one sheet feeds at one time
Is the media input tray too full?
See the start guide for more information about loading media input trays.
Is the media wrinkled, folded, or damaged?
Make sure the media is not wrinkled, folded, or damaged. Try printing on media from a new or
different package.
Is the automatic document feeder (ADF) media lever set incorrectly?
Make sure the ADF media lever is set to the multiple-sheet setting (to the left).
Device does not pull media from the media input tray
Is the device in manual feed mode?
Try one of the following remedies:
●If Manual feed appears on the device control panel display, press 
MENU/ENTER to print the
job.
●Make sure that the device is not in manual feed mode and print your job again.
Is the pickup roller dirty or damaged?
Contact a local HP authorized service provider. See 
Service and support for instructions.
Media curls when fed through device
See Curl or wave for more information.
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							Printed page is different from what appears onscreen
Try the tips in this section when what is printed on the page differs from what appears
onscreen.
Is the text garbled, incorrect, or incomplete?
To verify that the device is functioning, print a configuration page . See Printing a configuration
page for instructions. If the configuration page prints successfully, try the following remedies:
●Disconnect the cable and reconnect it at both ends.
●Try printing a job that has printed correctly in the past.
●If possible, attach the cable and device to another computer, and then try printing a job
that you know has printed correctly.
●Try using a new IEEE 1284-B-compliant parallel or USB Device Cable (A/B). See 
Ordering
HP parts and accessories for information.
●The wrong printer driver might have been selected when the device software was
installed. Make sure that the device is selected in the device properties.
●The software program might be experiencing a problem. Try printing from another
software program.
Are graphics or text missing? Are there blank pages?
●If the software progam you are using has a Print Preview option, can you see the missing
graphics or text in the Print Preview screen?
●Make sure that the document does not contain blank pages.
●The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull
out the sealing tape.
●Reinstall the print cartridge. See the start guide for more information about print
cartridges.
●To check the device, print a configuration page. See 
Printing a configuration page for
instructions.
●The graphic settings in the device properties might not be correct for the type of job that
you are printing. Try a different graphic setting in the device properties. See 
Changing
print settings for more information.
●The printer driver might not work for the type of job that you are printing. Try using a
different printer driver.
Note
If you use a different printer driver, some device features might not be available.
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							Is the page format different from the format on another printer?
If you used an older or different printer driver (printer software) to create the document or the
device properties settings in the software are different, the page format might change when
you try to print using your new printer driver or settings. To help eliminate this problem, try the
following remedies:
●Create documents and print them using the same printer driver (printer software) and
device properties settings regardless of which device you use to print the documents.
●Change the resolution, media size, font settings, and other settings. See 
Changing print
settings for more information.
Is the quality of the graphics poor?
The graphics settings might be unsuitable for your print job. Try the following remedies:
●Check the graphic settings, such as resolution, in the device properties and adjust them
as necessary. See 
Changing print settings for more information.
●Try using a different printer driver (printer software).
Note
If you use a different printer driver, some device features might not be available.
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							Media jams occur in the printer
Occasionally, media becomes jammed during a print job. Try the following remedies before
you attempt to clear the jam:
●Make sure that you are printing on media that meets HP specifications. See 
Device media
specifications for more information.
●Make sure that you are printing on media that is not wrinkled, folded, or damaged.
●Make sure that the device is clean. See 
Cleaning the media path for more information.
●Make sure that the input trays are loaded properly and are not too full. See the start guide
for more information about loading input trays.
Note
When you add new media, always remove all of the media from the input tray and straighten
the stack of new media. This helps prevent multiple sheets of media from feeding through the
device at one time, which reduces media jams.
You are notified of a media jam by an error in the software program and a jam message on the
device control panel display. See 
Device control panel error messages appear for more
information.
CAUTION
It is not necessary to remove the media input tray to clear a media jam. Remove the media
input tray only to return the device for hardware service. For information about removing the
media input tray, see 
To remove the media input tray.
To clear a media jam
CAUTIONMedia jams might result in loose toner on the page. If you get any toner on your clothes, wash
them in cold water. Hot water will permanently set the toner into the fabric. If you get any toner
on your hands, wash them in cold water.
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
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							NoteWhen clearing jams, including jams in the output bin, always push the print-cartridge-door
release to open the top cover, and remove the print cartridge. Keep the top cover open and
the cartridge out until the jam has been cleared. Opening the top cover and removing the print
cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.
1. Push the print-cartridge-door release and open the top cover.
2. Grasp the handle of the print cartridge and remove it. Set it aside.
CAUTIONTo prevent damage to the print cartridge, do not expose it to light any longer than necessary.
Place the print cartridge in a paper bag or other opaque container until you can place it back in
the device.
3. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the device.
4. When you have removed the jammed media, replace the print cartridge.
5. Press the supporting springs, and close the top cover.
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							6. Open the media input tray and remove any media.
7. Slide the media guides inward as far as they will go. Press and hold down the tabs inside
the media input tray, and slide the media input tray out of the device.
8. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the device.
9. Replace the input tray into the device.
10. After clearing the media jam, you might need to turn the device off, and then turn it on
again.
Note
When you add new media, remove all of the media from the input tray, straighten the stack of
media after adding the new media, and then place the stack in the tray.
To clear other media jams
CAUTIONDo not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the device, grasp the leading edge of the media and
pull the media out through the output bin.
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							NoteIf you turned the device off before clearing the media jam, turn it on again, and then restart
your printing or copying job.
If the media has jammed in the automatic document feeder (ADF), see 
Media jams occur in
the automatic document feeder (ADF).
Tips to avoid media jams 
●Make sure the automatic document feeder (ADF) media lever is in the correct position for
the media you are using. Slide it to the single-sheet setting (to the right) when you are
printing on thick media. Slide it to the multiple-sheet setting (to the left) when you are
printing on regular media. For more information, see 
Loading originals to copy or Loading
originals to scan.
●Make sure that the input tray is not overfilled. The input tray capacity varies depending on
the type of print media that you are using.
●Check that the input tray is securely in place.
●Do not add print media into the input tray while the device is printing.
●Use only HP-recommended media types. See 
Device media specifications for more
information about print media types.
●Do not let print media stack up in the output bin. The print media type and the amount of
toner used affect the output bin capacity.
●Check the power connection. Make sure that the power cord is firmly connected to both
the device and the power supply box. Plug the power cord into a grounded AC power
outlet.
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							Print quality is unacceptable
This section provides information about identifying and correcting print defects.
Note
Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) battery-
backup devices or surge suppressors with this device. Many surge suppressors and battery-
backups can cause print defects.
Light print or fade
●The toner supply is low. See HP LaserJet print cartridges for more information.
●The media might not meet Hewlett-Packard media specifications (for example, the media
is too moist or too rough). See 
Device media specifications for more information. If the
whole page is light, the print density adjustment is too light or EconoMode might be turned
on. Adjust the print density and turn off EconoMode in the device properties. See 
Saving
toner for more information.
Toner specks
●The media might not meet Hewlett-Packard media specifications (for example, the media
is too moist or too rough). See 
Device media specifications for more information.
●The device might need to be cleaned. See 
Cleaning the media path for instructions.
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							Dropouts
●A single sheet of media might be defective. Try reprinting the job.
●The moisture content of the media is uneven or the media has moist spots on the surface.
Try printing on different media. See 
Device media specifications for more information.
●The media lot is bad. The manufacturing processes can cause some areas to reject toner.
Try a different type of media.
●The print cartridge might be defective. See 
HP LaserJet print cartridges for more
information.
●Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and make
sure that it is set to the appropriate media. See 
Optimizing print quality for media types for
more information.
Note
If these steps do not correct the problem, contact an HP-authorized dealer or service
representative. See the support flyer that came with your device for information about
contacting HP.
Vertical lines
●Make sure that the priority input slot is in place.
●The photosensitive drum inside the print cartridge might be scratched. Try installing a new
HP print cartridge. See the start guide for instructions.
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