HP LaserJet 3015 User Manual

							Service information form
Who is returning the equipment?Date:
Person to contact:Phone:
Alternate contact:Phone:
Return shipping address:Special shipping instructions:
What is being sent?Model number:Serial number:
Please attach any relevant printouts when returning equipment. Do not ship accessories that are not
required to complete the repair (for example, media trays, manuals, and cleaning supplies).
What needs to be done?
1. Describe the conditions of the failure (What was the failure? What were you doing when the failure
occurred? What software were you running? Can you make the failure reoccur?).
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)
Personal Computer:Modem:Network:
4. Additional comments:
ENWWService information form141
 
						

							142Appendix E Service and support ENWW
 
						

							Glossary
1284-B
The 1284 parallel port standard was developed by the Institute of Electrical
and Electronics Engineers (IEEE). The term 1284-B refers to a specific
connector type on the end of the parallel cable that attaches to the peripheral
(for example, a printer). A 1284-B connector is larger than a 1284-C
connector, for example.
ADF
Automatic document feeder. The ADF is used to automatically feed originals
into the device for copying, scanning, or faxing.
all-in-one
A designation given to HP devices that can perform several functions, such as
printing, faxing, copying, and scanning.
browser
Short for Web browser, a software program that is used to locate and open
Web pages.
collate
The process of printing a multiple-copy job in sets. When collate is selected,
the device prints an entire set before printing additional copies. Otherwise, the
device prints the specified number of copies of one page before printing the
subsequent pages.
contrast
The difference between the dark and light areas of an image. The lower the
number value, the more closely the shades resemble each other. The higher
the number, the more the shades appear separate from each other.
DIMMs
Dual inline memory module, a small circuit board that holds memory. A single
in-line memory module (SIMM) has a 32-bit path to the memory, whereas a
DIMM has a 64-bit path.
dots per inch (dpi)
A measurement of resolution that is used for scanning and printing. Generally,
more dots per inch result in a higher resolution, more visible detail in the
image, and a larger file size.
dpi
See dots per inch (dpi).
e-mail (electronic mail)
An abbreviation for electronic mail. Software that can be used to electronically
transmit items over a communications network.
ENWWGlossary143
 
						

							EconoMode
EconoMode is a toner-saving feature on the device. EconoMode reduces the
amount of toner on a printed page, so that the print cartridge lasts longer. The
printed result is similar to printing a document in draft mode.
ECP
Extended capabilities port, a parallel-port standard for computers that supports
bidirectional communication between the computer and attached devices
(such as a printer).
file format
The way the contents of a file are structured by a program or group of
programs.
grayscale
Shades of gray that represent light and dark portions of an image when color
images are converted to grayscale; colors are represented by various shades
of gray.
halftone
An image type that simulates grayscale by varying the number of dots. Highly
colored areas consist of a large number of dots, while lighter areas consist of a
smaller number of dots.
HP Director toolbar
Available for Macintosh only. A software screen that is used when working with
documents. When the document is loaded into the automatic document feeder
(ADF) and the computer is connected directly to the device, the HP Director
appears on the computer screen to initiate faxing, copying, or scanning.
HP toolbox
The HP toolbox is a Web page that opens in a Web browser and provides
access to the device management and troubleshooting tools, embedded Web
server, and device documentation.
link
A connection to a program or device that can be used to send information from
the device software to other programs, such as e-mail, electronic fax, and OCR
links.
Optical Character Recognition (OCR) software
OCR software converts an electronic image of text, such as a scanned
document, into a form that word processor, spreadsheet, and database
programs can use.
parallel cable
See 1284-B.
printer driver
A printer driver is a program that software programs use to gain access to a
device’s features. A printer driver translates a software program’s formatting
commands (such as page breaks and font selection) into a printer language
(such as PostScript or PCL), and then sends the print file to the device.
Readiris
An optical character recognition (OCR) program that was developed by I.R.I.
S. and that is included with the device software.
144Glossary ENWW
 
						

							resolution
The sharpness of an image, measured in dots per inch (dpi). The higher the
dpi, the greater the resolution.
surge protector
A device that protects a power supply and communications lines from
electrical surges.
TWAIN
An industry standard for scanners and software. By using a TWAIN-compliant
scanner with a TWAIN-compliant program, a scan can be initiated from within
the program.
URL
Uniform resource locator, the global address of documents and resources on
the Internet. The first part of the address indicates what protocol to use, the
second part specifies the IP address or the domain name where the resource
is located.
USB (compatible with 2.0 specifications)
Universal serial bus (USB) is a standard that was developed by the USB
Implementers Forum, Inc., to connect computers and peripherals. Unlike the
parallel port, USB is designed to concurrently connect a single computer USB
port to multiple peripherals.
watermarks
A watermark adds background text to a document that is being printed. For
example, “Confidential” can be printed in the background text of a document to
indicate that the document is confidential. A selection can be made from a set
of predefined watermarks, and the font, size, angle, and style can be
changed. The printer can place the watermark on the first page only or all
pages.
WIA
Windows Imaging Architecture (WIA) is an imaging architecture that is
available in Windows Me and Windows XP. A scan can be initiated from within
these operating systems by using a WIA-compliant scanner.
ENWWGlossary145
 
						

							146Glossary ENWW
 
						

							Index
Symbols/Numerics
2-sided originals
copying 54
2-sided printing 37
300 dpi print-quality setting 21
600 dpi print-quality setting 21
A
accessories and parts 132
acoustic emissions 112
acoustic emissions while copying 113
ADF
clearing jams 102
duty cycle 114
input tray 4
loading input tray 56
media specifications 8
ordering parts 133
output bin 4
selecting media 29
specifications 29, 114
adjusting
contrast default for copying 48
contrast for current copy job 48
copy quality 47
default copy size 49
device control panel key-press volume 16
languages, device control panel display 14
settings 9
settings from the computer 20
volume 14
alarm volume
adjusting 15
alcohol, cleaning with 72
alert messages 97
Australia
EMC statements 123
B
battery specifications 115
Best Quality (ProRes 1200) print-quality setting 21
black dots 105
blank pages 78, 104
booklets, printing 40
buttons on device control panel 5C
cables
interface, ordering 132
Canada DOC regulations 121
canceling
copy jobs 46
print jobs 19
scan jobs 59
card stock
media sizes and weights 7
printing 36
specifications 27
changing
device control panel display language 14
number of copies 53
print quality settings 21
settings from the computer 20
settings, default 9, 20
volume 14
characters
dropouts 90
misformed 93
unclear 105
cleaning
exterior 72
glass 72
printer media path 73
clearing jams
ADF 102
media 85
collating copies
changing defaults 52
description 52
color scanning 66
components 4
contrast
setting default for copying 48
setting for current copy job 48
copier capacities and ratings 113
copy contrast setting
adjusting default 48
adjusting for current copy job 48
copy quality
adjusting 47
defaults, adjusting 48
improving and preventing problems 101
See also image quality, troubleshooting, copy quality
ENWWIndex147
 
						

							copying
acoustic emissions 113
adjusting default copy size 49
canceling 46
changing number of copies 53
enlarging 49
multipage stack of 2-sided originals 54
reducing 49
reduction and enlargement capability 113
speed 113
starting a job 46
troubleshooting 99, 100, 101, 104
creases, troubleshooting 94
critical error messages 96
crooked printing 82
curled media 82
curling, troubleshooting 94
custom media
printing 36
Custom print-quality setting 21
customer support
form, service 141
hardware service 138
D
dark copying 105
darkness
setting default for copying 48
setting for current copy job 48
Declaration of Conformity 121, 124
default settings
adjusting 20
restoring 13
device control panel
components 5
key-press volume, adjusting 16
languages, changing 14
location 4
messages 96
printing configuration page 13
printing menu map 13
scanning from 60
device features 3
dimensions, device 111
documentation
ordering 133
draft-quality printing 21
drivers, printer, requirements for 20
dropouts, character 90
duplexing, manual 37
duty cycle
ADF 114
device 113
scanner 114
E
e-mail, scanning to 60EconoMode 21
EconoMode (Save Toner) print-quality setting 21
electrical specifications
device 111
EMC statement for Australia 123
EMI statement for Korea 122
energy consumption 125
ENERGY STAR 125
enlarging
copies 49
envelopes
printing 30
specifications for 26
Environmental Product Stewardship Program 125
environmental specifications 111
equipment components 4
error messages
computer screen 81, 109
device control panel 96
European Union regulatory information 120
Express Exchange repair service 138
extended warranty 140
F
factory settings
restoring 13
Faster Printing (FastRes 1200) print-quality setting 21
FastRes 1200 print-quality setting 21
fax sounds
adjusting volume 15
faxing
margins 114
resolution 114
speed 114
FCC regulations 118
features 2, 3
feeding manually 18
feeding problems 82
Finland laser statement 122
folder, scanning to a 60
forms
printing 35
service information 141
G
glossary of terms 143
graphics
look different from original when scanned 106
poor quality 84
graphics, missing 83
gray backgrounds, troubleshooting 91
H
hardware components 4
hardware service 138
heat output 111
height, device 111
148IndexENWW
 
						

							HP LaserJet 3015 all-in-one
package contents 2
HP LaserJet Fax 6
HP LaserJet Printer Family Print Media Guide 24
HP LaserJet Scan software, scanning with 61
HP limited warranty statement 129
HP repair services 138
HP SupportPack 140
HP toolbox 6
humidity
specifications 111
I
IC CS-03 requirements 120
image quality, troubleshooting
black dots 105, 110
blank copies 100
blank pages 78, 104, 110
characters, misformed 93
curl or wave 94
dropouts 90
faded images 100
faded print 89
graphics 106
gray backgrounds 91
improving and preventing problems 101
light or dark print 105
light print 89
lines 90, 110
loose toner 92
missing images 100
reduced size 105
repeating defects 92
skewed pages 93, 106
smears 91
specks 89
streaks 105, 110
unclear text 105
unwanted lines 105
vertical repetitive defects 92
vertical white or faded stripes 104
input tray, media
illustration 4
ordering 133
input tray, paper
capacity, main 113
capacity, priority 113
media specifications 7
installing
print cartridge 134
interface accessories, ordering 132
J
jams
ADF, typical locations 102
clearing 85
preventing 88K
key-press volume
adjusting 16
Korean EMI statement 122
L
labels
media sizes and weights 7
printing 33
specifications for 25
language for device control panel display
changing 14
laser safety statement 121
length, device 111
letterhead, printing 35
life expectancy for print cartridges 134
light copying 105
light print 89
lightness
setting default for copying 48
setting for current copy job 48
limited one-year warranty 129
lines on copy
unwanted 105
loading
originals 44, 45, 56
loose toner, troubleshooting 92
LPT1, error printing to 81
M
manual duplexing 37
manual feed 18
margins
faxing 114
margins for scanned items 114
material restrictions 126
Material Safety Data Sheets (MSDS) 128
media
common problems 25
guidelines 25
optimizing print quality 23
size, maximum 113
size, minimum 113
sizes, default adjustments 14
specifications 7, 24
weight 113
media path, cleaning 73
memory
base 113
messages
alert 97
critical error 96
warning 97
misformed characters 93
modem speed 114
MSDS (Material Safety Data Sheets) 128
multiple pages, printing on single sheet 39
ENWWIndex149
 
						

							N
n-up printing 39
O
OCR (optical character recognition)
software 6
using 65
operating environment, specifications 111
ordering accessories and parts 132
output bin
capacity 113
illustration 4
ozone production 125
P
package contents 2
pages
blank 78
crooked 82
different from what appears on screen 83
different than on another printer 84
feeding problems 82
not printing 79
paper
common problems 25
guidelines 25
optimizing print quality 23
size, maximum 113
size, minimum 113
sizes, default adjustments 14
specifications 7, 24
weight 113
See also special media
paper path, cleaning 73
parallel cable, ordering 132
parallel port 4, 114
part numbers 132
parts and accessories 132
path of media, cleaning 73
PCL 5e printer driver 20
PCL 6 printer driver 20
photo scanning
troubleshooting 106
physical specifications
device 111
picture scanning
troubleshooting 106
port availability 114
ports
cannot access 81
on device 4
on printer 114
PostScript printer driver 20
power cord
ordering 132
power problems 76
power receptacle 4power specifications
device 111
power switch 4
PowerSave mode 111
preprinted forms, printing 35
print cartridge
HP policy on non-HP print cartridges 134
installing 134
life expectancy 134
ordering 132
recycling 134
saving toner 135
storing 134
print jobs, canceling 19
print quality
changing 21
improving 89
optimizing for media types 23
understanding settings 21
printer
capacities and ratings 113
drivers, requirements for 20
media path cleaning 73
printing
booklets 40
both sides of media 37
canceling 19
card stock 36
custom media 36
device control panel menu map 13
envelopes 30
letterhead 35
multiple pages on a single sheet 39
preprinted forms 35
speed 113
transparencies and labels 33
troubleshooting 76, 98
using manual feed 18
watermarks 42
printing supplies
ordering 132
product numbers 132
programming
Scan to button 60
ProRes 1200 print-quality setting 21
PS printer driver 20
R
Readiris OCR 6
recycling
print cartridges 134
program 126
reduced size 105
reducing
copies 49
repackaging guidelines 138
repeating defects, troubleshooting 92
150IndexENWW