HP LaserJet 3015 User Manual

							D
HP parts and accessories
Use the following topics to find out about ordering parts and accessories for your device:
●
Ordering HP parts and accessories
●
HP LaserJet print cartridges
ENWW131
 
						

							Ordering HP parts and accessories
HP parts and accessories chart
You can increase the device’s capabilities with optional accessories and supplies. Use
accessories and supplies designed specifically for your HP LaserJet 3015 all-in-one to ensure
optimum performance.
Accessories
Product nameDescriptionPart number
Cables  and interface
accessories 2-meter  IEEE–1284 parallel
cableC2950A
Cables  and interface
accessories3-meter  IEEE-1284  parallel
cableC2951A
Cables  and interface
accessories2-meter  USB Device  Cable (A/B)8121-0539
Print cartridge accessoriesToner collection cloth5090-3379
Printing supplies
Product nameDescriptionPart number
HP Multipurpose  paperHP brand paper for a variety of
uses (1 box of 10 reams,
500 sheets each).HPM1120
HP LaserJet  paperPremium HP brand paper for
use with HP LaserJet printers
(1 box of 10 reams,  500 sheets
each).HPJ1124
HP LaserJet transparency filmHP brand transparency film for
use with HP LaserJet
monochrome  printers.92296U (A4)
HP LaserJet transparency filmHP brand transparency film for
use with HP LaserJet
monochrome printers.92296T (letter)
Print cartridgesReplacement print cartridges for
the HP LaserJet 3015 all-in-one.
2,000 page cartridgeQ2612A
132Appendix D HP parts and accessories ENWW
 
						

							Supplementary documentation
Product nameDescriptionPart number
Guidelines for Paper and Other
Print MediaA guide to using paper and other
print media with HP LaserJet
printers.5963-7863
Replacement parts
Product nameDescriptionPart number
Paper pickup rollerUsed to pick the media from the
input tray and advance it through
the device.RF0-1008-000CN
Media input trayUsed to hold media for the
device.RG0-1121-000CN
Priority input slotUsed to feed special media or
for printing a first page.RG0-1122-000CN
Automatic document feeder
(ADF) input trayUsed to feed documents into the
scanner.C9143-60102
Separation pad for the deviceUsed to keep multiple sheets
from feeding through the device
path.RF0-1014-000CN
ADF pickup roller assemblyUsed to pick the media from the
ADF input tray and advance it
through the ADF.C7309-60016
ADFIf your ADF breaks, use this part
number to order one.C9143-60101
ENWW Ordering HP parts and accessories133
 
						

							HP LaserJet print cartridges
This section contains information about using HP LaserJet print cartridges.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,
refilled, or remanufactured. Because they are not HP products, HP cannot influence their
design or control their quality. Service or repair required as a result of using a non-HP print
cartridge will not be covered under the printer warranty.
Note
The warranty does not apply to defects resulting from software, interfacing, or parts not
supplied by HP.
To install a print cartridge
To install a print cartridge, see the start guide.
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it. Some HP
LaserJet print cartridge packages are stamped with an alphanumeric date code. This code
represents a 30-month period beyond the date of production in order to facilitate efficient
inventory management processes between HP and its resellers. It does not serve as an
indication of toner life (shelf-life) or relate in any way to warranty terms and conditions.
CAUTION
To prevent damage to the print cartridge, do not expose it to light.
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require.
When printing text on letter/A4-size paper at 5 percent coverage, the print cartridge lasts an
average of 2,000 pages. This assumes that you set the print density to 3 and turn EconoMode
off (these are the default settings).
Recycling print cartridges
Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions
of used LaserJet print cartridges that otherwise may have been discarded in the worlds
landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our
resource and recovery partners who disassemble the cartridge. After a thorough quality
inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are
separated and converted into raw materials for use by other industries to make a variety of
useful products.
U.S. returns
134Appendix D HP parts and accessories ENWW
 
						

							For a more environmentally responsible return of used cartridges and supplies, HP
encourages the use of bulk returns. Simply bundle two or more cartridges together and use
the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more
information in the U.S., call (800) 340-2445, or visit the HP LaserJet Supplies website at
http://www.hp.com/recycle.
Saving toner
To save toner, select the EconoMode option in your device properties settings. (For more
information, see 
To use EconoMode (to save toner).) While in EconoMode (Save Toner), the
device uses less toner on each page. Selecting this option extends the life of the print
cartridge and reduces your cost per page, but it also reduces print quality. HP does not
recommend the full-time use of EconoMode. See 
Print cartridge life expectancy for more
information.
ENWW HP LaserJet print cartridges135
 
						

							136Appendix D HP parts and accessories ENWW
 
						

							E
Service and support
Use these topics to learn about obtaining device service and support.
●
Obtaining hardware service
●
Extended warranty
●
Service information form
ENWW137
 
						

							Obtaining hardware service
NoteWarranty service and support options might vary depending on your country/region. For
additional support information, visit http://www.hp.com.
To obtain hardware service 
If your hardware should fail during the warranty period, HP offers the following support
options:
●HP repair services. You can return the device to an HP repair center, depending on your
location. You can also obtain telephone support by calling the appropriate telephone
number listed on the support flyer that came with the device.
●HP authorized service provider. You can return the unit to a local authorized service
dealer.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of
purchase. Please also fill out the 
Service information form to ensure the most accurate
repairs.
CAUTION
Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
the following repackaging guidelines.
Repackaging guidelines 
●If possible, print a self-test page (see Printing a configuration page) before you turn off the
unit, and send the self-test report with the unit.
●Remove and retain the print cartridge.
CAUTION
Toner left in the device during shipping can damage the device.
●Remove the media input tray and repackage it using the original packaging materials, if
possible. See 
To remove the media input tray for instructions.
●Include the completed copy of the service information form below. Note on the form which
items were returned.
●Use the original shipping container and packaging materials, if possible.
●Include samples that illustrate the problems you are having, if applicable.
●Include five sheets of the paper or other media that are causing trouble in printing,
scanning, faxing, or copying. Seal the paper or media in an airtight bag.
138Appendix E Service and support ENWW
 
						

							To remove the media input tray
NoteYou might need to remove the media input tray to return the device. Use the following
instructions to remove the media input tray without damaging the device.
1. Open the media input tray and remove any media.
2. Slide the media guides inward as far as they will go. Press and hold down the tabs inside
the media input tray, and slide the media input tray out of the device.
ENWW Obtaining hardware service139
 
						

							Extended warranty
In most countries/regions, HP CarePack provides additional—beyond standard warranty—
coverage for the HP product and all HP-supplied internal components. This hardware
maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or
extend it up to five years. The HP CarePack can provide Express Exchange or onsite service.
For more support information, contact the Customer Care Service and Support group; see the
support flyer that came with your device for the appropriate phone numbers and information.
140Appendix E Service and support ENWW