HP LaserJet 3015 User Manual

							Gray background
●Make sure that the priority input slot is in place.
●Decrease the print density setting by using the HP toolbox. This decreases the amount of
background shading. See the device software Help for more information.
●Change the media to a lighter basis weight. See 
Device media specifications for more
information.
●Check the device environment. Very dry (low humidity) conditions can increase the
amount of background shading.
●Install a new HP print cartridge. See the start guide for instructions.
Toner smear
●The fuser temperature might be too low. Check Type is: on the Paper tab or the Paper/
Quality tab of the printer driver, and make sure that it is set to the appropriate media. See
Optimizing print quality for media types for more information.
●If toner smears appear on the leading edge of the media, the media guides might be dirty.
Wipe the media guides with a dry, lint-free cloth. See 
Cleaning the media path for more
information.
●Check the media type and quality.
●Try installing a new HP print cartridge. See the start guide for instructions.
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							Loose toner
●Select Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and select
the media that you are using. See 
Optimizing print quality for media types for instructions.
This feature is also available in the HP toolbox.
●Clean the inside of the device. See 
Cleaning and maintenance for instructions.
●Check the media type and quality. See 
Device media specifications for more information.
●Try installing a new HP print cartridge. See the start guide for instructions.
●Plug the device directly into an alternating current (AC) outlet instead of into a power strip.
Vertical repetitive defects 
●The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the
page, install a new HP print cartridge. See the start guide for instructions.
●The internal parts might have toner on them. See 
Cleaning and maintenance for more
information. If the defects occur on the back of the page, the problem will probably correct
itself after a few more pages are printed.
●Select Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and select
the media that you are using. See 
Optimizing print quality for media types for more
information. This feature is also available in the HP toolbox.
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							Misformed characters
●If characters are improperly formed, producing hollow images, the print media that you are
using might be too slick. Try a different media. See 
Device media specifications for more
information.
●If characters are improperly formed, producing a wavy effect, the device might need
service. Print a configuration page. See 
Printing a configuration page for more
information.
●If the characters are improperly formed, contact an HP-authorized dealer or service
representative. See the support flyer that came with your device for more information
about contacting HP.
Page skew
●Make sure that the media is loaded correctly and that the media guides are not too tight or
too loose against the media stack. See the start guide for information about loading input
trays.
●The automatic document feeder (ADF) input tray might be too full. See the start guide for
information about loading input trays.
●Check the media type and quality. See 
Device media specifications for more information.
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							Curl or wave
●Check the media type and quality. Both high temperature and humidity can cause media
to curl. See 
Device media specifications for more information.
●The media might have been in the input tray for a long time. Turn over the stack of media
in the input tray. Also, try rotating the media 180° in the input tray.
●The fuser temperature might be too high. See 
Optimizing print quality for media types for
instructions. This feature is also available in the HP toolbox.
You can also adjust the fuser temperature using the device control panel. The Less paper
curl setting in the Service menu sets the fuser temperature to the lowest setting. The
factory-set default is Off. Use the following instructions to turn this setting on.
1. On the device control panel, press 
MENU/ENTER.
2. Use the < or the > button to select Service, and then press 
MENU/ENTER.
3. Use the < or the > button to select Less paper curl, and then press 
MENU/ENTER.
Wrinkles or creases
●Make sure that the media is loaded properly. See the start guide for information about
loading input trays.
●Check the media type and quality. See 
Device media specifications for more information.
●Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
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							Toner scatter outline
●If large amounts of toner have scattered around the characters, the media might be
resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a
different media type. See 
Device media specifications for more information.
●Turn over the stack of media in the tray.
●Use media that is designed for laser printers. See 
Device media specifications for more
information.
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							Device control panel error messages appear
This section contains information about error messages that can appear on the device control
panel display, and how to clear them.
Resolving common error messages
The following messages are the most common error messages that can appear on the device
control panel display.
Door open or no print cartridge
The print cartridge door is open or no print cartridge has been installed. Make sure that you
have correctly installed the print cartridge in the device. For information about installing the
print cartridge, see the start guide.
After you have checked the print cartridge, close the print cartridge door securely.
When the problem is solved, the device either completes the current job or returns to the
Ready state.
Add paper. [enter] to continue
The device is out of print media. Load media into the media input tray or the priority input slot.
For information about loading media into the input trays, see the start guide.
If media is already loaded, remove the stack of media, check for and clear any media jams,
and reload the input tray.
When the problem is solved, press 
MENU/ENTER. The device either completes the current job or
returns to the Ready state.
Critical error messages 
When a critical error occurs, the current copying or scanning job stops and one of the following
messages appears on the device control panel:
●50 Fuser Error
●51 Laser Error
●52 Scanner Error
●57 Fan Error
●79 Error
●CIS Scanner
Error
●Scanner Bulb
failure
If one of these messages appears on the device control panel display, the device is
experiencing a critical device error. Unplug the device for five minutes, and then plug it back
in. If the error persists, contact HP customer service at the number provided on the support
flyer included with the device, or visit http://www.hp.com.
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							Alert messages
Alert messages indicate that some action must be performed, such as adding print media or
clearing a jam. When an alert message appears, the device automatically stops the current
task and the job does not proceed until someone attends to the situation. After you correct the
error, the device either completes the task or returns to the Ready state. The exception to this
is when you want to use the main menus system. Then the device changes the display so
that you can use the menus system.
The following messages are generic alert messages that might appear on the device control
panel display:
●Doc feeder jam
Clear, Reload
●Document feeder
mispick. Reload
●Door open or no
print cartridge
●Manual feed
Press [enter]
●Memory is low
Press [enter]
●Add paper.
[enter] to continue
●No print
cartridge
●Printer jam
Clear paper path
Note
See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the
printer for more information about media jams.
Warning messages
Warning messages are important enough to warrant notification. They are of short duration,
but the condition that they describe might affect the completion of the task or the quality of the
output. When a warning message appears, the active job might be canceled. The message
appears on the device control panel display for five seconds.
The following messages are generic warning messages that might appear on the device
control panel display:
●Device error
[enter] to cont.
●Device is busy
Try again later
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							●Engine comm.
error
●Memory is low
Try again later
●Page too complex
[enter] to cont.
●Settings cleared
If a warning message is related to a printing task and the auto continue setting is on, then the
message appears for 10 seconds. If you do not press 
MENU/ENTER or CANCEL, the device
continues processing the print job. If the auto continue setting is off, then the print-related
warning message appears until you either press 
MENU/ENTER to proceed, or press CANCEL to
cancel the job.
Note
The auto continue setting is available in the printer driver and the HP toolbox. To find out
whether the auto continue setting is turned on, print a configuration page. See 
Printing a
configuration page for more information.
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							No copy came out
Is media loaded in the input tray?
Load media in the device. See Loading originals to copy for more information.
Is the original loaded correctly?
Make sure that the original is loaded correctly in the automatic document feeder (ADF) input
tray. The original should be loaded top down in the ADF input tray, with the side to be copied
facing down. Insert the original into the ADF until it stops. See 
Loading originals to copy for
more information.
Is the ADF media lever set correctly?
Make sure the automatic document feeder (ADF) media lever is in the correct position for the
media you are using. Slide it to the single-sheet setting (to the right) when you are printing on
thick media. Slide it to the multiple-sheet setting (to the left) when you are printing on regular
media. For more information, see 
Loading originals to copy.
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							Copies are blank, or images are missing or faded
Has the sealing tape been removed from the print cartridge?
The sealing tape might not have been removed from the print cartridge. Remove the print
cartridge from the device, pull out the sealing tape, and reinstall the print cartridge. See the
start guide for information about installing a print cartridge.
Is the print cartridge low on toner?
The print cartridge is used for making copies. If the print cartridge is low on toner, the copies
will be faded.
Is the original of poor quality?
The accuracy of the copy depends on the quality and size of the original. If your original is too
light, the copy might not be able to compensate, even if you adjust the contrast.
Does the original have a colored background?
Colored backgrounds might cause images in the foreground to blend into the background, or
the background might appear in a different shade.
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