HP LaserJet 3015 User Manual
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Copyright Information © Copyright 2004 Hewlett-PackardDevelopment Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should beconstrued as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions containedherein. A user of the Hewlett-Packard product associated with this user guide is granted a license to: a) print hard copies of this userguide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hardcopies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited toPERSONAL, INTERNAL users of theHewlett-Packard product associated with this user guide. Part number: Q2669-90951 Edition 2, 4/2009 Trademark Credits Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. All other products mentioned herein may be trademarks of their respective companies.
Table of contents 1 Getting to know your device Identifying the hp LaserJet 3015 all-in-one ...............................................................................2 Package contents ...............................................................................................................2 Device features ......................................................................................................................... 3 Identifying the hardware components .......................................................................................4 HP LaserJet 3015 all-in-one hardware components .......................................................... 4 Identifying the device control panel components ......................................................................5 Identifying the software components ........................................................................................ 6 Print-media specifications ......................................................................................................... 7 Supported paper weights and sizes ................................................................................... 7 2 Changing the settings by using the hp toolbox or the device control panel Using the hp toolbox ............................................................................................................... 10 Supported operating systems ........................................................................................... 10 Supported browsers ......................................................................................................... 10 To view the hp toolbox ...................................................................................................... 10 The hp toolbox sections .................................................................................................... 11 Using the device control panel ................................................................................................13 Printing a configuration page ............................................................................................ 13 Printing a device control panel menu map ....................................................................... 13 Restoring the factory-set defaults ..................................................................................... 13 Changing the device control panel display language .......................................................14 Changing the default media size ...................................................................................... 14 Using the device volume controls ..................................................................................... 14 3 Printing Printing by using manual feed .................................................................................................18 To print by using manual feed .......................................................................................... 18 Stopping or canceling a print job .............................................................................................19 Printer drivers ..........................................................................................................................20 Changing print settings .....................................................................................................20 Understanding print-quality settings ........................................................................................ 21 To temporarily change print-quality settings .................................................................... 21 To change print-quality settings for all future jobs ............................................................ 21 To use EconoMode (to save toner) .................................................................................. 21 Optimizing print quality for media types ..................................................................................23 To gain access to the optimizing feature ..........................................................................23 Device media specifications ....................................................................................................24 Guidelines for using media .....................................................................................................25 Paper ................................................................................................................................ 25 Common media problems table ....................................................................................... 25 Labels ............................................................................................................................... 25 Transparencies .................................................................................................................2 6 ENWWiii
Envelopes .........................................................................................................................26 Card stock and heavy media ............................................................................................27 Selecting media for the automatic document feeder (ADF) ....................................................29 Automatic document feeder (ADF) specifications ............................................................ 29 Printing on envelopes .............................................................................................................. 30 To print on one envelope ..................................................................................................30 To print on multiple envelopes ......................................................................................... 31 Printing on transparencies and labels .....................................................................................33 To print on transparencies or labels ................................................................................. 33 Printing on letterhead and preprinted forms ........................................................................... 35 To print on letterhead and preprinted forms .....................................................................35 Printing on custom-sized media or card stock ........................................................................ 36 To print on custom-sized media or card stock ................................................................. 36 Printing on both sides of the media (manual duplexing) .........................................................37 To manually duplex .......................................................................................................... 37 Printing multiple pages on a single sheet of media ................................................................ 39 To print multiple pages on a single sheet .........................................................................39 Printing booklets ...................................................................................................................... 40 To print booklets ............................................................................................................... 40 Printing watermarks ................................................................................................................ 42 To use the watermark feature ........................................................................................... 42 4 Copying Loading originals to copy ........................................................................................................ 44 To load originals into the automatic document feeder (ADF) input tray ...........................44 Starting a copy job .................................................................................................................. 46 Canceling a copy job ...............................................................................................................46 Adjusting the copy quality ....................................................................................................... 47 To adjust the copy quality for the current job ................................................................... 47 To adjust the default copy quality .....................................................................................47 Adjusting the lighter/darker (contrast) setting ......................................................................... 48 To adjust the lighter/darker setting for the current job ...................................................... 48 To adjust the default lighter/darker setting ....................................................................... 48 Reducing or enlarging copies ................................................................................................. 49 To reduce or enlarge copies for the current job ............................................................... 50 To change the default copy size ....................................................................................... 50 Changing the default copy-collation setting ............................................................................ 52 To change the default copy-collation setting ....................................................................52 Changing the default number of copies .................................................................................. 53 To change the default number of copies ..........................................................................53 Copying two-sided originals ....................................................................................................54 To copy a multiple-page stack of two-sided originals ....................................................... 54 5 Scanning Loading originals to scan ........................................................................................................ 56 Loading originals into the automatic document feeder (ADF) input tray ..........................56 Understanding scanning methods .......................................................................................... 58 Canceling a scan job ...............................................................................................................59 Scanning from the device control panel ..................................................................................60 Programming the Scan to button ...................................................................................... 60 Scanning to e-mail ............................................................................................................60 Scanning to a folder ..........................................................................................................60 Scanning by using hp LaserJet Scan software .......................................................................61 Scanning to e-mail ............................................................................................................61 To scan to a file ................................................................................................................ 61 ivENWW
Scanning to another software program ............................................................................ 62 Scanning to the Readiris OCR software ........................................................................... 63 Scanning by using TWAIN-compliant and WIA-compliant software .......................................64 Using TWAIN-compliant and WIA-compliant software .....................................................64 Scanning by using OCR ..........................................................................................................65 Readiris ............................................................................................................................. 65 Scanner resolution and color ..................................................................................................66 Resolution and color guidelines ....................................................................................... 66 Color ................................................................................................................................. 67 6 Faxing .................................................................................................................................................. 70 ...........................................................................................................................................70 7 Cleaning and maintenance Cleaning the outside of the device ..........................................................................................72 To clean the exterior .........................................................................................................72 To clean the glass ............................................................................................................72 Cleaning the media path ......................................................................................................... 73 To clean the media path ...................................................................................................73 8 Troubleshooting Device does not turn on .......................................................................................................... 76 Is power reaching the device? .......................................................................................... 76 The device control panel display has black lines or dots, or fades ........................................77 Black lines or dots ............................................................................................................77 Faded device control panel display .................................................................................. 77 Pages print but are totally blank ..............................................................................................78 Is the sealing tape still in the print cartridge? ................................................................... 78 Does the configuration page print? .................................................................................. 78 Does the document contain blank pages? ....................................................................... 78 Is the original loaded correctly? ........................................................................................ 78 Pages did not print .................................................................................................................. 79 Does a message appear on your computer screen? ....................................................... 79 Is media being pulled into the device correctly? .............................................................. 79 Are media jams present? .................................................................................................. 79 Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .........79 Are other devices running on your computer? ................................................................. 79 Pages printed, but a problem exists ........................................................................................ 80 Is the print quality poor? ................................................................................................... 80 Is the printed page different from what appears onscreen? .............................................80 Are the device settings appropriate for the print media? ................................................. 80 Onscreen error messages appear .......................................................................................... 81 Printer not responding/error writing to LPT1 .................................................................... 81 Cannot access port (in use by another application) ......................................................... 81 Paper-handling problems exist ............................................................................................... 82 Print is skewed (crooked) ................................................................................................. 82 More than one sheet feeds at one time ............................................................................82 Device does not pull media from the media input tray ..................................................... 82 Media curls when fed through device ...............................................................................82 Printed page is different from what appears onscreen ........................................................... 83 Is the text garbled, incorrect, or incomplete? ................................................................... 83 Are graphics or text missing? Are there blank pages? .................................................... 83 Is the page format different from the format on another printer? .....................................84 ENWWv
Is the quality of the graphics poor? .................................................................................. 84 Media jams occur in the printer ...............................................................................................85 To clear a media jam ........................................................................................................ 85 To clear other media jams ................................................................................................87 Tips to avoid media jams ..................................................................................................88 Print quality is unacceptable ................................................................................................... 89 Light print or fade .............................................................................................................. 89 Toner specks .................................................................................................................... 89 Dropouts ........................................................................................................................... 90 Vertical lines ..................................................................................................................... 90 Gray background .............................................................................................................. 91 Toner smear ..................................................................................................................... 91 Loose toner ....................................................................................................................... 92 Vertical repetitive defects ................................................................................................. 92 Misformed characters ....................................................................................................... 93 Page skew ........................................................................................................................ 93 Curl or wave ...................................................................................................................... 94 Wrinkles or creases .......................................................................................................... 94 Toner scatter outline .........................................................................................................95 Device control panel error messages appear ......................................................................... 96 Resolving common error messages .................................................................................96 Critical error messages ..................................................................................................... 96 Alert messages .................................................................................................................9 7 Warning messages ...........................................................................................................97 No copy came out ................................................................................................................... 99 Is media loaded in the input tray? .................................................................................... 99 Is the original loaded correctly? ........................................................................................ 99 Is the ADF media lever set correctly? .............................................................................. 99 Copies are blank, or images are missing or faded ............................................................... 100 Has the sealing tape been removed from the print cartridge? .......................................100 Is the print cartridge low on toner? ................................................................................. 100 Is the original of poor quality? ........................................................................................ 100 Does the original have a colored background? ..............................................................100 Copy quality is unacceptable ................................................................................................ 101 Preventing problems ....................................................................................................... 101 Media jams occur in the automatic document feeder (ADF) ................................................102 Typical automatic document feeder (ADF) jam locations ..............................................102 Automatic document feeder (ADF) media lever ............................................................. 102 To clear a media jam from the automatic document feeder (ADF) ................................103 Copy defects are apparent .................................................................................................... 104 Vertical white or faded stripes ........................................................................................ 104 Blank pages ....................................................................................................................104 Wrong original was copied ............................................................................................. 105 Too light or dark .............................................................................................................. 105 Unwanted lines ............................................................................................................... 105 Black dots or streaks ...................................................................................................... 105 Unclear text ..................................................................................................................... 105 Reduced size ..................................................................................................................105 Scanned image is of poor quality ..........................................................................................106 Is the original a second-generation photo or picture? .................................................... 106 Is the image quality better when the document is printed? ............................................106 Is the image skewed (crooked)? .................................................................................... 106 Does the scanned image show blotting, lines, vertical white stripes, or any other defect? ............................................................................................................................106 Do graphics look different from the original? ..................................................................106 Part of the image did not scan .............................................................................................. 107 viENWW
Was the original loaded correctly? ................................................................................. 107 Does the original have a colored background? ..............................................................107 Are text or images on the back of a two-sided original appearing in the scan? ............107 Is the original longer than 381 mm (15 inches)? ............................................................ 107 Is the original too small? .................................................................................................107 Is the media size correct? ............................................................................................... 107 The scan takes too long ........................................................................................................108 Is your resolution or color level set too high? .................................................................108 Is your software set to scan in color? ............................................................................. 108 Did you send a print job or copy job before you tried to scan? ......................................108 Is your computer set for bidirectional communication? ..................................................108 Error messages appear .........................................................................................................109 Common scanning error messages ............................................................................... 109 Scan quality is unacceptable ................................................................................................ 110 Preventing problems ....................................................................................................... 110 Blank pages ....................................................................................................................110 Too light or dark .............................................................................................................. 110 Unwanted lines ............................................................................................................... 110 Black dots or streaks ...................................................................................................... 110 Unclear text ..................................................................................................................... 110 Appendix A Specifications HP LaserJet 3015 all-in-one ................................................................................................. 113 HP LaserJet 3015 all-in-one specifications .................................................................... 113 HP LaserJet 3015 all-in-one battery ..................................................................................... 115 Appendix B Regulatory Information ................................................................................................................................................ 117 FCC regulations .................................................................................................................... 118 Telephone consumer protection act (United States) ............................................................ 119 IC CS-03 requirements .........................................................................................................120 Regulatory information for the European Union countries/regions .......................................120 Safety statements ................................................................................................................. 121 Laser safety statement ................................................................................................... 121 Canada DOC regulations ............................................................................................... 121 Laser statement for Finland ............................................................................................ 122 Korean EMI statement ....................................................................................................122 Australia ..........................................................................................................................123 Declaration of Conformity .....................................................................................................124 Environmental product stewardship program ....................................................................... 125 Protecting the environment ............................................................................................. 125 Ozone production ........................................................................................................... 125 Energy consumption .......................................................................................................125 Toner consumption .........................................................................................................125 Paper use ....................................................................................................................... 125 Plastics ........................................................................................................................... 125 HP LaserJet printing supplies ......................................................................................... 126 HP printing supplies returns and recycling program information ...................................126 U.S. returns ..................................................................................................................... 126 Non-U.S. returns ............................................................................................................. 126 Paper .............................................................................................................................. 126 Material restrictions ........................................................................................................ 126 Nederlands ..................................................................................................................... 127 For more information ...................................................................................................... 127 Material safety data sheets ...................................................................................................128 ENWWvii
Appendix C HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY ........................................129 Appendix D HP parts and accessories Ordering HP parts and accessories ......................................................................................132 HP parts and accessories chart ..................................................................................... 132 HP LaserJet print cartridges ................................................................................................. 134 HP policy on non-HP print cartridges ............................................................................. 134 To install a print cartridge ............................................................................................... 134 Storing print cartridges ................................................................................................... 134 Print cartridge life expectancy ........................................................................................ 134 Recycling print cartridges ............................................................................................... 134 Saving toner .................................................................................................................... 135 Appendix E Service and support Obtaining hardware service .................................................................................................. 138 To obtain hardware service ............................................................................................ 138 To remove the media input tray ...................................................................................... 139 Extended warranty ................................................................................................................ 140 Service information form ....................................................................................................... 141 Glossary Index viiiENWW