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HP LaserJet 3015 User Manual

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    							hpLaserJet 3015
    use
     
    						
    							hp LaserJet 3015 all-in-one
    User Guide
     
    						
    							Copyright Information 
    © Copyright 2004 Hewlett-PackardDevelopment Company, L.P.
    Reproduction, adaptation or translation 
    without prior written permission is prohibited, except as allowed under the copyright laws. 
    The information contained herein is subject 
    to change without notice. 
    The only warranties for HP products and services are set forth in the express warranty 
    statements accompanying such products and services. Nothing herein should beconstrued as constituting an additional 
    warranty. HP shall not be liable for technical or editorial errors or omissions containedherein. 
    A user of the Hewlett-Packard product 
    associated with this user guide is granted a license to: a) print hard copies of this userguide for PERSONAL, INTERNAL or 
    COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hardcopies; and b) place an electronic copy of 
    this user guide on a network server, provided access to the electronic copy is limited toPERSONAL, INTERNAL users of theHewlett-Packard product associated with 
    this user guide. 
    Part number: Q2669-90951
    Edition 2, 4/2009
    Trademark Credits
    Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. 
    Microsoft®, Windows®, and Windows NT® 
    are U.S. registered trademarks of Microsoft Corporation. 
    UNIX® is a registered trademark of The 
    Open Group. 
    All other products mentioned herein may be trademarks of their respective companies.
     
    						
    							Table of contents
    1 Getting to know your device
    Identifying the hp LaserJet 3015 all-in-one ...............................................................................2
    Package contents ...............................................................................................................2
    Device features ......................................................................................................................... 3
    Identifying the hardware components .......................................................................................4
    HP LaserJet 3015 all-in-one hardware components .......................................................... 4
    Identifying the device control panel components ......................................................................5
    Identifying the software components ........................................................................................ 6
    Print-media specifications ......................................................................................................... 7
    Supported paper weights and sizes ................................................................................... 7
    2 Changing the settings by using the hp toolbox or the device control
    panel
    Using the hp toolbox ............................................................................................................... 10
    Supported operating systems ........................................................................................... 10
    Supported browsers ......................................................................................................... 10
    To view the hp toolbox ...................................................................................................... 10
    The hp toolbox sections .................................................................................................... 11
    Using the device control panel ................................................................................................13
    Printing a configuration page ............................................................................................ 13
    Printing a device control panel menu map ....................................................................... 13
    Restoring the factory-set defaults ..................................................................................... 13
    Changing the device control panel display language .......................................................14
    Changing the default media size ...................................................................................... 14
    Using the device volume controls ..................................................................................... 14
    3 Printing
    Printing by using manual feed .................................................................................................18
    To print by using manual feed .......................................................................................... 18
    Stopping or canceling a print job .............................................................................................19
    Printer drivers ..........................................................................................................................20
    Changing print settings .....................................................................................................20
    Understanding print-quality settings ........................................................................................ 21
    To temporarily change print-quality settings .................................................................... 21
    To change print-quality settings for all future jobs ............................................................ 21
    To use EconoMode (to save toner) .................................................................................. 21
    Optimizing print quality for media types ..................................................................................23
    To gain access to the optimizing feature ..........................................................................23
    Device media specifications ....................................................................................................24
    Guidelines for using media .....................................................................................................25
    Paper ................................................................................................................................ 25
    Common media problems table ....................................................................................... 25
    Labels ............................................................................................................................... 25
    Transparencies .................................................................................................................2 6
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    							Envelopes .........................................................................................................................26
    Card stock and heavy media ............................................................................................27
    Selecting media for the automatic document feeder (ADF) ....................................................29
    Automatic document feeder (ADF) specifications ............................................................ 29
    Printing on envelopes .............................................................................................................. 30
    To print on one envelope ..................................................................................................30
    To print on multiple envelopes ......................................................................................... 31
    Printing on transparencies and labels .....................................................................................33
    To print on transparencies or labels ................................................................................. 33
    Printing on letterhead and preprinted forms ........................................................................... 35
    To print on letterhead and preprinted forms .....................................................................35
    Printing on custom-sized media or card stock ........................................................................ 36
    To print on custom-sized media or card stock ................................................................. 36
    Printing on both sides of the media (manual duplexing) .........................................................37
    To manually duplex .......................................................................................................... 37
    Printing multiple pages on a single sheet of media ................................................................ 39
    To print multiple pages on a single sheet .........................................................................39
    Printing booklets ...................................................................................................................... 40
    To print booklets ............................................................................................................... 40
    Printing watermarks ................................................................................................................ 42
    To use the watermark feature ........................................................................................... 42
    4 Copying
    Loading originals to copy ........................................................................................................ 44
    To load originals into the automatic document feeder (ADF) input tray ...........................44
    Starting a copy job .................................................................................................................. 46
    Canceling a copy job ...............................................................................................................46
    Adjusting the copy quality ....................................................................................................... 47
    To adjust the copy quality for the current job ................................................................... 47
    To adjust the default copy quality .....................................................................................47
    Adjusting the lighter/darker (contrast) setting ......................................................................... 48
    To adjust the lighter/darker setting for the current job ...................................................... 48
    To adjust the default lighter/darker setting ....................................................................... 48
    Reducing or enlarging copies ................................................................................................. 49
    To reduce or enlarge copies for the current job ............................................................... 50
    To change the default copy size ....................................................................................... 50
    Changing the default copy-collation setting ............................................................................ 52
    To change the default copy-collation setting ....................................................................52
    Changing the default number of copies .................................................................................. 53
    To change the default number of copies ..........................................................................53
    Copying two-sided originals ....................................................................................................54
    To copy a multiple-page stack of two-sided originals ....................................................... 54
    5 Scanning
    Loading originals to scan ........................................................................................................ 56
    Loading originals into the automatic document feeder (ADF) input tray ..........................56
    Understanding scanning methods .......................................................................................... 58
    Canceling a scan job ...............................................................................................................59
    Scanning from the device control panel ..................................................................................60
    Programming the Scan to button ...................................................................................... 60
    Scanning to e-mail ............................................................................................................60
    Scanning to a folder ..........................................................................................................60
    Scanning by using hp LaserJet Scan software .......................................................................61
    Scanning to e-mail ............................................................................................................61
    To scan to a file ................................................................................................................ 61
    ivENWW
     
    						
    							Scanning to another software program ............................................................................ 62
    Scanning to the Readiris OCR software ........................................................................... 63
    Scanning by using TWAIN-compliant and WIA-compliant software .......................................64
    Using TWAIN-compliant and WIA-compliant software .....................................................64
    Scanning by using OCR ..........................................................................................................65
    Readiris ............................................................................................................................. 65
    Scanner resolution and color ..................................................................................................66
    Resolution and color guidelines ....................................................................................... 66
    Color ................................................................................................................................. 67
    6 Faxing
    .................................................................................................................................................. 70
    ...........................................................................................................................................70
    7 Cleaning and maintenance
    Cleaning the outside of the device ..........................................................................................72
    To clean the exterior .........................................................................................................72
    To clean the glass ............................................................................................................72
    Cleaning the media path ......................................................................................................... 73
    To clean the media path ...................................................................................................73
    8 Troubleshooting
    Device does not turn on .......................................................................................................... 76
    Is power reaching the device? .......................................................................................... 76
    The device control panel display has black lines or dots, or fades ........................................77
    Black lines or dots ............................................................................................................77
    Faded device control panel display .................................................................................. 77
    Pages print but are totally blank ..............................................................................................78
    Is the sealing tape still in the print cartridge? ................................................................... 78
    Does the configuration page print? .................................................................................. 78
    Does the document contain blank pages? ....................................................................... 78
    Is the original loaded correctly? ........................................................................................ 78
    Pages did not print .................................................................................................................. 79
    Does a message appear on your computer screen? ....................................................... 79
    Is media being pulled into the device correctly? .............................................................. 79
    Are media jams present? .................................................................................................. 79
    Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .........79
    Are other devices running on your computer? ................................................................. 79
    Pages printed, but a problem exists ........................................................................................ 80
    Is the print quality poor? ................................................................................................... 80
    Is the printed page different from what appears onscreen? .............................................80
    Are the device settings appropriate for the print media? ................................................. 80
    Onscreen error messages appear .......................................................................................... 81
    Printer not responding/error writing to LPT1 .................................................................... 81
    Cannot access port (in use by another application) ......................................................... 81
    Paper-handling problems exist ............................................................................................... 82
    Print is skewed (crooked) ................................................................................................. 82
    More than one sheet feeds at one time ............................................................................82
    Device does not pull media from the media input tray ..................................................... 82
    Media curls when fed through device ...............................................................................82
    Printed page is different from what appears onscreen ........................................................... 83
    Is the text garbled, incorrect, or incomplete? ................................................................... 83
    Are graphics or text missing? Are there blank pages? .................................................... 83
    Is the page format different from the format on another printer? .....................................84
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    							Is the quality of the graphics poor? .................................................................................. 84
    Media jams occur in the printer ...............................................................................................85
    To clear a media jam ........................................................................................................ 85
    To clear other media jams ................................................................................................87
    Tips to avoid media jams ..................................................................................................88
    Print quality is unacceptable ................................................................................................... 89
    Light print or fade .............................................................................................................. 89
    Toner specks .................................................................................................................... 89
    Dropouts ........................................................................................................................... 90
    Vertical lines ..................................................................................................................... 90
    Gray background .............................................................................................................. 91
    Toner smear ..................................................................................................................... 91
    Loose toner ....................................................................................................................... 92
    Vertical repetitive defects ................................................................................................. 92
    Misformed characters ....................................................................................................... 93
    Page skew ........................................................................................................................ 93
    Curl or wave ...................................................................................................................... 94
    Wrinkles or creases .......................................................................................................... 94
    Toner scatter outline .........................................................................................................95
    Device control panel error messages appear ......................................................................... 96
    Resolving common error messages .................................................................................96
    Critical error messages ..................................................................................................... 96
    Alert messages .................................................................................................................9 7
    Warning messages ...........................................................................................................97
    No copy came out ................................................................................................................... 99
    Is media loaded in the input tray? .................................................................................... 99
    Is the original loaded correctly? ........................................................................................ 99
    Is the ADF media lever set correctly? .............................................................................. 99
    Copies are blank, or images are missing or faded ............................................................... 100
    Has the sealing tape been removed from the print cartridge? .......................................100
    Is the print cartridge low on toner? ................................................................................. 100
    Is the original of poor quality? ........................................................................................ 100
    Does the original have a colored background? ..............................................................100
    Copy quality is unacceptable ................................................................................................ 101
    Preventing problems ....................................................................................................... 101
    Media jams occur in the automatic document feeder (ADF) ................................................102
    Typical automatic document feeder (ADF) jam locations ..............................................102
    Automatic document feeder (ADF) media lever ............................................................. 102
    To clear a media jam from the automatic document feeder (ADF) ................................103
    Copy defects are apparent .................................................................................................... 104
    Vertical white or faded stripes ........................................................................................ 104
    Blank pages ....................................................................................................................104
    Wrong original was copied ............................................................................................. 105
    Too light or dark .............................................................................................................. 105
    Unwanted lines ............................................................................................................... 105
    Black dots or streaks ...................................................................................................... 105
    Unclear text ..................................................................................................................... 105
    Reduced size ..................................................................................................................105
    Scanned image is of poor quality ..........................................................................................106
    Is the original a second-generation photo or picture? .................................................... 106
    Is the image quality better when the document is printed? ............................................106
    Is the image skewed (crooked)? .................................................................................... 106
    Does the scanned image show blotting, lines, vertical white stripes, or any other
    defect? ............................................................................................................................106
    Do graphics look different from the original? ..................................................................106
    Part of the image did not scan .............................................................................................. 107
    viENWW
     
    						
    							Was the original loaded correctly? ................................................................................. 107
    Does the original have a colored background? ..............................................................107
    Are text or images on the back of a two-sided original appearing in the scan? ............107
    Is the original longer than 381 mm (15 inches)? ............................................................ 107
    Is the original too small? .................................................................................................107
    Is the media size correct? ............................................................................................... 107
    The scan takes too long ........................................................................................................108
    Is your resolution or color level set too high? .................................................................108
    Is your software set to scan in color? ............................................................................. 108
    Did you send a print job or copy job before you tried to scan? ......................................108
    Is your computer set for bidirectional communication? ..................................................108
    Error messages appear .........................................................................................................109
    Common scanning error messages ............................................................................... 109
    Scan quality is unacceptable ................................................................................................ 110
    Preventing problems ....................................................................................................... 110
    Blank pages ....................................................................................................................110
    Too light or dark .............................................................................................................. 110
    Unwanted lines ............................................................................................................... 110
    Black dots or streaks ...................................................................................................... 110
    Unclear text ..................................................................................................................... 110
    Appendix A Specifications
    HP LaserJet 3015 all-in-one ................................................................................................. 113
    HP LaserJet 3015 all-in-one specifications .................................................................... 113
    HP LaserJet 3015 all-in-one battery ..................................................................................... 115
    Appendix B Regulatory Information
    ................................................................................................................................................ 117
    FCC regulations .................................................................................................................... 118
    Telephone consumer protection act (United States) ............................................................ 119
    IC CS-03 requirements .........................................................................................................120
    Regulatory information for the European Union countries/regions .......................................120
    Safety statements ................................................................................................................. 121
    Laser safety statement ................................................................................................... 121
    Canada DOC regulations ............................................................................................... 121
    Laser statement for Finland ............................................................................................ 122
    Korean EMI statement ....................................................................................................122
    Australia ..........................................................................................................................123
    Declaration of Conformity .....................................................................................................124
    Environmental product stewardship program ....................................................................... 125
    Protecting the environment ............................................................................................. 125
    Ozone production ........................................................................................................... 125
    Energy consumption .......................................................................................................125
    Toner consumption .........................................................................................................125
    Paper use ....................................................................................................................... 125
    Plastics ........................................................................................................................... 125
    HP LaserJet printing supplies ......................................................................................... 126
    HP printing supplies returns and recycling program information ...................................126
    U.S. returns ..................................................................................................................... 126
    Non-U.S. returns ............................................................................................................. 126
    Paper .............................................................................................................................. 126
    Material restrictions ........................................................................................................ 126
    Nederlands ..................................................................................................................... 127
    For more information ...................................................................................................... 127
    Material safety data sheets ...................................................................................................128
    ENWWvii
     
    						
    							Appendix C HP limited warranty statement
    HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY ........................................129
    Appendix D HP parts and accessories
    Ordering HP parts and accessories ......................................................................................132
    HP parts and accessories chart ..................................................................................... 132
    HP LaserJet print cartridges ................................................................................................. 134
    HP policy on non-HP print cartridges ............................................................................. 134
    To install a print cartridge ............................................................................................... 134
    Storing print cartridges ................................................................................................... 134
    Print cartridge life expectancy ........................................................................................ 134
    Recycling print cartridges ............................................................................................... 134
    Saving toner .................................................................................................................... 135
    Appendix E  Service and support
    Obtaining hardware service .................................................................................................. 138
    To obtain hardware service ............................................................................................ 138
    To remove the media input tray ...................................................................................... 139
    Extended warranty ................................................................................................................ 140
    Service information form ....................................................................................................... 141
    Glossary
    Index
    viiiENWW
     
    						
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