HP LaserJet 3015 User Manual

Copy quality is unacceptable
This section provides information about the following topics:
●Preventing problems
●Identifying and correcting copy defects
Preventing problems
The following are a few simple steps you can take to improve copy quality:
●Use quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear
images and problems with the OCR program. See 
Loading originals to copy for
instructions.
●If your device frequently feeds more than one page...

Media jams occur in the automatic document feeder (ADF) 
Occasionally, media becomes jammed during a copy, scan, or fax job.
You are notified of a media jam by a software error message and the Doc feeder jam Clear,
Reload message that appears on the device control panel display.
●The ADF input tray is loaded incorrectly or is too full. See 
Loading originals to copy for
more information.
●The media does not meet HP specifications. See 
Selecting media for the automatic
document feeder (ADF) for more...

To clear a media jam from the automatic document feeder
(ADF)
1. Using both hands, pull the device control panel door toward you.
2. Remove any jammed media.
NoteUse only your hands to remove jammed media. Using other objects can damage internal
parts.
3. Make sure that all of the pieces of media are removed, and then close the device control
panel door.
ENWW Media jams occur in the automatic document feeder (ADF) 103
 

Copy defects are apparent
Vertical white or faded stripes
●The media might not meet Hewlett-Packard media specifications (for example, the media
is too moist or too rough). See 
Device media specifications for more information.
●The toner might be low. See 
HP LaserJet print cartridges for instructions.
Blank pages
●The original might have been loaded upside down. In the automatic document feeder
(ADF), load the original with the narrow side forward and the side to be scanned facing
down. See 
Loading...

Wrong original was copied
●Make sure that the automatic document feeder (ADF) is empty.
Too light or dark
●Try adjusting the settings.
●Make sure that the copy-quality settings are correct. See 
Adjusting the copy quality for
more information.
Unwanted lines
●Make sure that the priority input slot is in place.
●Try cleaning the scanner glass. See 
Cleaning the outside of the device for instructions.
●The photosensitive drum inside the print cartridge might be scratched. Install a new HP
print cartridge....

Scanned image is of poor quality
Is the original a second-generation photo or picture?
Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny
dots of ink that make an interpretation of the original photograph, which dramatically
decreases the quality. Often, the ink dots form unwanted patterns that can be detected when
the image is scanned, printed, or appears onscreen. If the following suggestions do not solve
your problem, you might need to use a better-quality...

Part of the image did not scan
Was the original loaded correctly?
Make sure that you loaded the original correctly. See Loading originals to scan for
instructions.
Does the original have a colored background?
Colored backgrounds can cause images in the foreground to blend into the background. Try
adjusting the settings before you scan the original or enhancing the image after you scan the
original. See 
Scanner resolution and color for more information.
Are text or images on the back of a two-sided...

The scan takes too long
Is your resolution or color level set too high?
If you set the resolution and color level too high, the scan job takes longer and results in
larger files. To obtain good results when scanning or copying, it is important that you use the
correct resolution and color level settings for your job. See 
Scanner resolution and color for
more information.
Is your software set to scan in color?
The system default is color, which takes longer to scan even when scanning a monochrome...

Error messages appear
If one of the following messages appears on the screen, use this information to remedy the
problem.
Common scanning error messages
This section describes common scanning error messages, and how to remedy them. The
most common scanning error messages include the following:
●
Unable to activate TWAIN source
●An error occurred while acquiring the image
●Scanner initiation failed
●Error communicating with scanner
Make sure that you have connected the USB Device Cable (A/B) or IEEE...

Scan quality is unacceptable
This section provides information about improving scan quality by preventing or correcting
problems.
Preventing problems
The following are a few simple steps you can take to improve copy and scan quality:
●Use high-quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes
unclear images. See 
Loading originals to scan for instructions.
●Adjust the software settings according to how you plan to use the scanned page. See...