HP LaserJet 3015 User Manual

7
Cleaning and maintenance
Use the topics below to learn about basic cleaning and maintenance tasks:
●
Cleaning the outside of the device
●
Cleaning the media path
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Cleaning the outside of the device
To clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the exterior of the 
device.
To clean the glass
Over time, specks of debris might collect on the scanner glass and affect performance. Use
the following procedure to clean the scanner glass. 
1. Turn off the device, and unplug the power cord from the electrical socket.
2. Tilt the device control panel forward.
3. Clean the glass strip with a soft cloth or sponge that has been...

Cleaning the media path
If you are experiencing toner specks or dots on the printouts, clean the media path.
To clean the media path
1. Press MENU/ENTER.
2. Use the < or the > button to find the Service menu.
3. Press 
MENU/ENTER.
4. Use the < or the > button to find Cleaning Mode.
5. Press 
MENU/ENTER.
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74Chapter 7 Cleaning and maintenance ENWW
 

8
Troubleshooting
Use this section to find tips for solving problems with the device:
●
Device does not turn on
●
The device control panel display has black lines or dots, or fades
●
Pages print but are totally blank
●
Pages did not print
●
Pages printed, but a problem exists
●
Onscreen error messages appear
●
Paper-handling problems exist
●
Printed page is different from what appears onscreen
●
Media jams occur in the printer
●
Print quality is unacceptable
●
Device control panel error messages appear...

Device does not turn on
Try the tips in this section if the device does not turn on.
Is power reaching the device?
●If you are using a power strip, make sure that the power strip is turned on. Or, try plugging
the device directly into the power outlet.
●Test the power outlet to make sure that it is working.
●If you have plugged the device into a switched outlet, make sure that the switch is on.
●Make sure that the power switch on the back of the device is turned on.
WARNING!
If the problem persists after...

The device control panel display has black lines or dots, or fades
Try the tips in this section if the device control panel display has black lines or dots, or fades.
Black lines or dots
CAUTIONStatic electricity can cause unexpected black lines or dots to appear on the device control
panel display. Do not touch the device control panel display if there is a chance that you have
collected a static electric charge (for example, by walking on carpet in a low-humidity
environment).
Unexpected lines or dots...

Pages print but are totally blank
Try the tips in this section if pages exit the device, but have nothing printed on them.
Is the sealing tape still in the print cartridge?
The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the
sealing tape. Reinstall the print cartridge. Try printing the document again.
Does the configuration page print?
To check the device, print a configuration page. See Printing a configuration page for
instructions.
Does the document...

Pages did not print
Try these tips when the device does not print any pages.
Does a message appear on your computer screen?
See Onscreen error messages appear for more information.
Is media being pulled into the device correctly?
See Paper-handling problems exist for more information.
Are media jams present?
See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the
printer for more information.
Is the parallel or USB Device Cable (A/B) working, and is it
connected correctly?...

Pages printed, but a problem exists
Try these tips when pages are printed on, but a problem exists.
Is the print quality poor?
See Print quality is unacceptable for more information.
Is the printed page different from what appears onscreen?
See Printed page is different from what appears onscreen for more information.
Are the device settings appropriate for the print media?
See Paper-handling problems exist for more information.
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