HP LaserJet 2430tn User Manual

							G
Service and support
Hewlett-Packard limited warranty statement
HP PRODUCT
HP LaserJet 2410, 2420, and 2430 seriesDURATION OF LIMITED WARRANTY
1 year, Return to Authorized Service Center
HP warrants to you, the end-user customer, that HP hardware and accessories will be \
free from defects in
materials and workmanship after the date of purchase, for  the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its  option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail  to execute its programming instructions after the date of
purchase, for the period specified above, due to defects  in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty period, HP will replace software which does not
execute its programming instructions due to such defects.
HP does not warrant that the operation of  HP products will be uninterrupted or error  free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from  (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of  an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary
from country/region to country/region, state to state, or province to province. HPs limited warranty is valid in any
country/region or locality where HP has a support presence  for this product and where HP has marketed this
product. The level of warranty service you receive may vary  according to local standards. HP will not alter form, fit
or function of the product to make it operate in  a country/region for which it was never intended to function for
legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or  exclusion may not apply to you.
ENWW Hewlett-Packard limited warranty statement 219
 
						

							THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
220Appendix G Service and support ENWW
 
						

							Print Cartridge Limited Warranty Statement
This HP Print Cartridge is warranted to be free from defects in materials and workmanship.
This warranty does not apply to print cartridges that (a) have been refilled, refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting from
misuse, improper storage, or operation outside of the published environmental specifications
for the printer product or (c)  exhibit wear from ordinary use.
To obtain warranty service, please return the  product to place of purchase (with a written
description of the problem and print samples)  or contact HP customer support. At HP’s
option, HP will either replace products that prove to be defective or refund your purchase
price.
TO THE EXTENT ALLOWED BY LOCAL  LAW, THE ABOVE WARRANTY IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS  APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
ENWW Print Cartridge Limited Warranty Statement 221
 
						

							Availability of support and service
Around the world, HP provides a variety of service and support options for purchase.
Availability of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the  standard warranty. Support services vary by
location. Contact HP Customer Care to determine the  services available to you and for more
information about maintenance agreements. In general, the printer will have the following
maintenance agreements:
Onsite service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with two response times:
Priority Onsite Service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-Day Onsite Service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP’s designated service zones are
available on most on-site agreements (for additional charges).
222 Appendix G Service and support ENWW
 
						

							HP Express Exchange (U.S. and Canada only)
This service, available for an additional fee, is an alternative to the standard warranty and
entails returning your printer for repair. HP Express Exchange allows you to receive a
refurbished replacement unit and then return your defective printer. The fast turnaround from
HP Express Exchange minimizes downtime over  traditional service programs that require
you to ship the defective printer to the manufacturer  and then wait for the printer to be
repaired and returned.
If you choose to use this service, follow the  steps listed below. If you have HP on-site
support service, you should work directly with  the local HP Customer Care center instead of
following the steps outlined here.
NOTE
To identify potential support options for this printer, go to  http://www.hpexpress-services.com
and type the printer model number. In  North America, additional options might be available
through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or
1-800-268-1221 (Canada).
To use HP Express Exchange
1. Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician
refers the customer to the HP Service Center.
2. A representative from the service center requests product and customer information. In some cases, collateral might also be requested.
3. Before agreeing to use this service, check with the representative for information about returning your defective printer.
4. HP ships a refurbished replacement unit to  arrive the next day. (Geographic distance
might prevent next-day shipping.)
Exchanged units carry the remainder of the original  unit’s warranty or 90 days, whichever is
greater.
ENWW HP Express Exchange (U.S. and Canada only) 223
 
						

							Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair,
follow the steps below to repack the printer before shipping it.
CAUTION
Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1. Remove and retain any DIMMs or CompactFlash cards that you have purchased and installed in the printer. Do not remove  the DIMM that came with the printer.
CAUTION
Static electricity can damage DIMMs. When handling  DIMMs, either wear an antistatic wrist
strap, or frequently touch the surface of the DIMM antistatic package and then touch bare
metal on the printer. To remove the DIMMs, see 
Printer memory .
2. Remove and retain the print cartridge.
CAUTION
It is  extremely important  to remove the print cartridge before shipping the printer. A print
cartridge that is left in the printer during shipping will leak and entirely cover the printer
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching  the roller on it, and store the print
cartridge in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories.
4. If possible, include print samples and 50 to  100 sheets of paper or other print media that
did not print correctly.
5. Include a completed copy of the 
Service information form .
6. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the
equipment for shipment.
224 Appendix G Service and support ENWW
 
						

							Service information form
WHO IS RETURNING THE EQUIPMENT?Date:
Person to contact:Phone:
Alternate contact:Phone:
Return shipping address:
 
 Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:Model number:Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to
complete the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGE?
You must remove the print cartridge before shipping the  printer, unless a mechanical problem prevents you from doing so.
 Yes. No, I cannot remove it.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the  failure? What were you doing when the failure occurred? What
software were you running? Is the failure repeatable?)
 
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer:Modem:Network:
4. Additional comments:
 
HOW WILL YOU PAY FOR THE REPAIR?
 Under warrantyPurchase/received date:
(Attach proof of purchase or receiving document with original received date.)
 Maintenance contract number:
 Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany
any request for service.  If standard repair prices do not apply, a minimum purchase order is required. Standard repair
prices can be obtained by contacting an HP-authorized repair center.
Authorized signature:Phone:
Billing address:
 
 Special billing instructions:
ENWW Service information form225
 
						

							226Appendix G Service and support ENWW
 
						

							Index
Symbols/Numerics
1,500-sheet traytroubleshooting 102
500-sheet tray troubleshooting 102
A
A4 paper settings 166, 167
accessibility 7
accessories ordering 150
part numbers 152
troubleshooting 102
Accessory installation guides 2
address, displaying printer 13, 172
address, printer Macintosh, troubleshooting 140, 143
adhesive labels.  See labels
agreements, maintenance 222
Alerts tab, HP Toolbox 76
alerts, e-mail 81
anticounterfeit website 89
Apple Macintosh.  See Macintosh
AppleTalk setting 176
Attention light 12
auto continue setting 18, 174
B
background printing, troubleshooting 141
batch installation, driver 80
battery specifications 214
bidirectional communication settings  176
binding edge settings 55, 166
bins paper curl, troubleshooting 104
paper jams, clearing 113
bins, output locating 8
paper path test 178
selecting 47
settings 166
blank pages suppressing 168
blank pages, troubleshooting 105
blinking lights 11
blurred print, troubleshooting 136 both sides, printing on
binding edge settings 166
layout options 55
loading paper 54
manually 56
paper sizes supported 54
troubleshooting 105
usage page 160
using duplexer 55
browser requirements embedded Web server 70
HP Toolbox 74
browsers supported HP Web Jetadmin 73
buttons, control panel 11
C
cables troubleshooting 98
cables, part numbers 153
canceling print jobs 57
capacities, trays 4, 34
card stock fuser modes 170
printing on 51
carriage returns, settings 168
cartridges cleaning near 92
density settings 171
EconoMode 171
Economode 63
features 6
life expectancy 90
low 19, 174
low toner message 90
non-HP 89
ordering iii
out 20, 175
out of toner message 91
paper jams, clearing from 110
recycling 213
status information 89
status, viewing with embedded Web server 71
status, viewing with HP Toolbox 75
ENWW Index227
 
						

							storing 89
supplies status page 87
supply level, checking 90
characters misformed 133
cleaning fuser 93
paper path 92
cleaning page 171
cleaning page, printing 93
clearable warnings setting display time 18
clearable warnings setting 18, 174
clock, setting 82
commands escape sequences 204, 205
font selection 205, 209
PCL 206
syntax 204
types of 203
communications settings 176
CompactFlash cards accessing 8
installing 195
types available 190
verifying installation 198
configuration page troubleshooting 97
configuration page, printing 85
configuration, driver 79
configurations, printer 3
Configure Device menu 165
consumables recycling 213
contracts, maintenance 222
control panel buttons 11
clearable warning settings 18, 174
Configure Device menu 165
date/time settings 172
Diagnostics menu 178
error messages 116
help 12
I/O menu 175
Information menu 160
language, selecting 21, 96, 175
lights 11
locating 8, 10
menu map, printing 12, 85
online Help 116
Paper Handling menu 161
print cartridge supply level, checking 90
Print Quality menu 168
Printing menu 165
Resets menu 176
Retrieve Job menu 158 settings 13
System Setup menu 172
troubleshooting 96
copies, default number of 165
counterfeit supplies 89
counts, page 86
Courier font settings 167
covers first page, different paper 65
creased paper, troubleshooting 135
crooked pages 134
curled paper, troubleshooting 134
custom-size paper printing on 51
settings 62, 164
tray settings 166
tray specifications 34
customer support embedded Web server links 72
HP Express Exchange 223
HP Instant Support Professional Edition (ISPE) iii
Macintosh iv
maintenance agreements 222
online iii
repacking printer 224
service dealers iv
service information form 225
telephone iii
customization utility 80
D
darkness, setting 171
Data light 12
data transmission settings 176
date settings 172
date, setting 82
declaration of conformity 216
default settings drivers, changing 58
default settings, restoring 176
density settings 171
density, troubleshooting 130
Desktop Printer Utility, troubleshooting 140
Device Settings window, HP Toolbox 76
Diagnostics menu 178
DIMMs accessing 8
installing 191
types available 190
verifying installation 198
disk EIO slots 190
file directory, printing 160
font list, printing 87
installing 200
removing 201
DLC/LLC setting  176
228 Index ENWW