HP LaserJet 2430tn User Manual
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HP service information
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United
States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended...](http://img.usermanuals.tech/thumb/36/36949/w64_HP_LaserJet_2430tn-5.png "Page 6
HP service information
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United
States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended...")
![Page 8
Paper orientation for printing on both sides .....................................................................54
Layout options for printing on both sides ................ ..........................................................55
To duplex by using the built-in duplexer ...............................................................\
............55
To duplex manually ........ ...................................................... ................................. ...........56
Canceling a print...](http://img.usermanuals.tech/thumb/36/36949/w64_HP_LaserJet_2430tn-7.png "Page 8
Paper orientation for printing on both sides .....................................................................54
Layout options for printing on both sides ................ ..........................................................55
To duplex by using the built-in duplexer ...............................................................\
............55
To duplex manually ........ ...................................................... ................................. ...........56
Canceling a print...")
Copyright and License © 2004 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number Q5956-90941 Edition 1, 11/2004Trademark Credits Adobe ® and PostScript® are trademarks of Adobe Systems Incorporated. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft ®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX ® is a registered trademark of The Open Group. ENERGY STAR ® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency.
HP customer care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP printer software, product and support information, and printer drivers in several languages can be obtained from www.hp.com/support/lj2410, http://www.hp.com/support/lj2420 , or http://www.hp.com/support/lj2430 . (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools are available at http://instantsupport.hp.com . Telephone support Hewlett-Packard Company provides free telephone support during the warranty period. When you call, you will be connected to a responsive team that is waiting to help you. For the telephone number for your country/region, see the flyer that came in the box with the product, or visit http://www.hp.com/support/callcenters . Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Go to http://www.hp.com/go/lj2410_software , http://www.hp.com/go/lj2420_software , or http://www.hp.com/go/lj2430_software . (The site is in English, but printer drivers can be downloaded in several languages.) For information over the telephone, see the flyer that came in the box with the printer. HP direct ordering for accessories or supplies Order supplies from the following Web sites: United States: http://www.hp.com/sbso/product/supplies Canada: http://www.hp.ca/catalog/supplies Europe: http://www.hp.com/go/supplies Asia-Pacific: http://www.hp.com/paper/ Order accessories from www.hp.com/support/lj2410 , http://www.hp.com/support/lj2420 , or http://www.hp.com/support/lj2430 . For more information, see Ordering parts, accessories, and supplies. To order supplies or accessories over the telephone, call the following numbers: United States businesses: 800-282-6672 United States small and medium businesses: 800-888-9909 United States home and home offices: 800-752-0900 Canada: 800-387-3154 To find the phone numbers for other countries/regions, see the flyer that came in the box with the printer. ENWW iii
HP service information To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the customer support number for your country/region. See the flyer that came in the box with the printer. HP service agreements Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Out-of-Warranty Service: 800-633-3600. Extended Service: Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Or, go to the HP Care Pack Services Web site at http://www.hpexpress-services.com. HP Toolbox To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox software. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP Toolbox. See Using the HP Toolbox . HP support and information for Macintosh computers Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user. iv ENWW
Table of contents 1 Printer basics Quick access to printer information ...........................................................................................2 User guide links ..................... ....................................................... .................................. ....2 Where to look for more information ..................... .............................................. .................2 Printer configurations ........................... .................................................................... .................3 Feature designations for the HP LaserJet 2400 series printer ...........................................3 Printer features .............................................................................................................. ............4 Printer parts ................................................................................................................. ..............8 Interface ports ............................................................................................................... ......9 Control panel ..........................................................\ ....................................................... ..........10 Control-panel layout ................ .........................................................................................1 0 Control-panel buttons ........................... ............................................... .............................11 Control-panel lights .......................................................................................................... .11 Printing control-panel menus ............................................................................................12 Using the printer Help system ........... ...................................................................... .........12 Changing printer-control-panel configuration settings .................. ............................. ......13 Software .................................................... .................................................................. ............23 Operating systems and printer components .......... ......................... .................................23 Printer drivers ............................. ....................................................................... ...............24 Software for Macintosh computers ........................................................................\ ...........27 Installing the printing system software ....... ......................................................................28 Uninstalling the software ..................... .............................................................................33 Selecting print media ......................................................................................................... ......34 Supported types and sizes of print media ............ .................................... ........................34 2 Printing tasks Selecting which tray is used for printing ... ................................................................. .............38 Understanding tray order ..................................................................\ ................................38 Customizing tray 1 operation ............................................................................................38 Printing by type and size of media (locking trays) ............................................................39 Manually feeding media from tray 1 ........... ........................................ ..............................40 Selecting the correct fuser mode ................................................................. ...........................41 Loading trays ................................................................................................................. ..........42 Loading tray 1 (multipurpose tray) ...................... ..............................................................42 Loading tray 2 (250-sheet tray) ............. ......................................... ....................... ...........43 Loading optional tray 3 (500-sheet tray) ...........................................................................45 Understanding media output options ......... ..................................................... ........................47 Printing on envelopes ......................................................................................................... .....48 To load envelopes in tray 1 .............. ........................................................ ........................48 Printing on special media ........................................................................\ ............................. ...50 Printing on labels ........................... ............................................................................ .......50 Printing on transparencies .......................................................................\ .........................51 Printing on custom-sized media or cardstock ........ ..........................................................51 Printing on letterhead, prepunched, or preprinted paper (single-sided) ..........................52 Printing on both sides (duplexing) ...........................................................................................5 4 ENWW v
Paper orientation for printing on both sides .....................................................................54 Layout options for printing on both sides ................ ..........................................................55 To duplex by using the built-in duplexer ...............................................................\ ............55 To duplex manually ........ ...................................................... ................................. ...........56 Canceling a print job ................. .............................................................. .......................... ......57 Using the printer driver ................................. ...........................................................................58 Changing the settings for a print job ..................... ............................................................58 Changing default settings .......................................................\ ..........................................58 Using printer-driver features ............. ......................................................... .............................61 Printing watermarks ........................................................................\ ..................................6 1 Printing multiple pages on one sheet of paper .................................................................62 Setting a custom paper size ........... .......................................................................... ........62 Using EconoMode (draft) printing .................................... ...............................................63 Selecting print-quality settings .............................. ............................................................63 Using reduce/enlarge options ...........................................................................................64 Selecting a paper source .................................................................\ .................................64 Printing a cover, a different first or last page, or a blank page .........................................65 Using job-storage features .............................................\ ....................................................... ..66 Proofing and holding a job .................................................................\ ...............................66 Deleting a held job ........................................................................\ ................................... .6 6 Printing a private job ........................................................................\ ................................ .6 7 Deleting a private job ..........................................................\ .............................................. 67 3 Managing and maintaining the printer Using the embedded Web server ...........................................................................................70 Opening the embedded Web server .......... .................................................... ..................70 Information tab ............................................................................................................... ...71 Settings tab .............................................. .................................................................... .....71 Networking tab ................................................................................................................ ..72 Other links ............................................... .................................................................... ......72 Using HP Web Jetadmin software ................. ................................................................... ......73 Using the HP Toolbox .................. ........................................................................ ...................74 Supported operating systems ...........................................................................................74 Supported browsers ................ ............................................................................... ..........74 To view the HP Toolbox ...... ......................................................... ....................................75 Status tab .................................................................................................................... ......75 Troubleshooting tab ...................................................................\ .......................................7 5 Alerts tab .................................................................................................................... .......76 Documentation tab .................. ............................................................................... ..........76 Device Settings window ....................................................................................................76 Toolbox links ................................................................................................................. ....77 Other links ............................................... .................................................................... ......77 Uninstalling the HP Toolbox ................................................................................................... .78 To uninstall the HP Toolbox by using the Windows desktop shortcut .............................78 To uninstall the HP Toolbox by using Add/Remove Programs in the Windows control panel...........................................................\ ....................................................... .7 8 Managing and configuring printer drivers ........... .................................................. ..................79 HP Web Jetadmin software plug-in ............. ....................................................... ..............79 Customization utility ............................................ ..............................................................80 Configuring e-mail alerts ........................... .......................................................................... ....81 Setting the real-time clock ................................................................................................... ....82 Setting the date and time ..................................................................................................82 Checking the printer configuration ................ ................................................ ..........................85 Menu map ...............................................................\ ....................................................... ...85 Configuration page ................ ................................................... ........................................85 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Supplies status page ........................................................................................ ................87 PS or PCL font list ..................... ...................................................................................... .87 Managing the print cartridge ............. ......................................... .............................................89 HP print cartridges ....................................................\ ....................................................... .8 9 Non-HP print cartridges ........................................................................\ ............................89 Print-cartridge authentication ............................................................................................89 Print-cartridge storage ........................................................................\ ..............................8 9 Print-cartridge life expectancy ............................... ................................................ ...........90 Checking the supply level ..............................................\ ...................................................90 Cartridge-low and cartridge-out conditions ............. ............................................ .............90 Cleaning the printer ...................................................\ ....................................................... .......92 Cleaning the outside ...................................................\ ......................................................9 2 Cleaning the paper path and print-cartridge areas ...........................................................92 Cleaning the fuser ................ .......................................................................... ..................93 4 Problem solving Troubleshooting flowchart .............................................................\ ........................................ ..96 1 Does the control panel display read READY? .. ...................................... ......................96 2 Can you print a configuration page? ..... ............................. .............................. .............97 3 Can you print from a program? ...... .................................... .................................... .......98 4 Does the job print as expected? .............................................................\ .....................100 5 Does the printer select the proper trays? .......... ..................................... .....................102 Solving general printing problems .........................................................................................104 Guidelines for using paper .................................. .................................................................. 108 Printing special pages ........................................................................\ ................................ ...109 Clearing jams ........................... ................................................. ............................................110 Typical jam locations ................ ................................................................ ......................110 Understanding printer messages .........................................\ .................................................116 Using the printer online Help system ..............................................................................116 Resolving persistent messages ......................................................................................116 Correcting print-quality problems ..............................................................\ ............................128 Print-quality checklist ................................................\ ......................................................1 28 Image defect examples .......... ........................................................................................128 Light print (partial page) ..................................................................................................13 0 Light print (entire page) .................. ................................................................................130 Specks .......................................................................\ ................................................. ....130 Dropouts ........................... .............................................................................. ................131 Lines .................. ............................. ................................................................. ...............131 Gray background .................. ................................................................ ..........................131 Toner smear ...................... .............................................................................................132 Loose toner ......................................... .......................................................................... ..132 Repeating defects ...........................................................................................................13 3 Repeating image .................. ............................................................. .............................133 Misformed characters ........................................................................\ .............................133 Page skew ........................ ..............................................................................................134 Curl or wave .................................................................................................................. ..134 Wrinkles or creases ..................................... ...................................................................135 Vertical white lines ..................................................................\ ........................................ 135 Tire tracks ............................................................\ ....................................................... ....135 White spots on black .... ..................................................... ................................. ............136 Scattered lines ........................................................................\ ....................................... .136 Blurred print ................................ ........................................... ............................... ..........136 Random image repetition ............ .......................................... .........................................137 Troubleshooting network printing problems .............................................\ .............................138 Troubleshooting common Windows problems ..............................................\ .......................139 ENWW vii
Troubleshooting common Macintosh problems ....................................................................140 Troubleshooting common PostScript problems ................ ....................................................146 General problems ........................... ................................................................................146 Specific errors ........................................................... ......................................................146 Appendix A Supplies and accessories Ordering parts, accessories, and supplies ............................................................................150 Ordering directly from HP ........................................................................\ .......................150 Ordering through service or support providers ...............................................................150 Ordering directly through the embedded Web server (for printers that areconnected to a network) ........................................................................\ ......................150 Ordering directly through the HP Toolbox software (for printers that ar\ e directly connected to a computer) .......... ............................................ ................... ..................151 Part numbers .................................................................................................................. .......152 Paper-handling accessories ..................... ......................................................................152 Print cartridges .............................................................................................................. ..152 Memory .................................................................\ ....................................................... ...152 Cables and interfaces ..................................................\ ...................................................153 Print media .................................................... ..................................................................153 Appendix B Control panel menus Retrieve Job menu ......................................................\ ....................................................... ...158 Information menu ....................... ....................................................................................... ....160 Paper Handling menu ............... ............................................................................................161 Configure Device menu ......................................................................................................... 165 Printing submenu ............................................................................................................16 5 Print Quality submenu ............. .......................................................................................168 System Setup submenu .............. .............................................................. .....................172 I/O submenu .................... .................................................................................... ...........175 Resets submenu .............................................................................................................176 Diagnostics menu .............................................................................................................. ....178 Service menu .......................... ............................................................. .................................179 Appendix C Specifications HP LaserJet 2400 series physical specifications ........................\ ..........................................181 Electrical specifications ..............................................\ ....................................................... ....182 Acoustic emissions ............................................................................................................ ....183 Operating environment ......................................................................................................... .184 Paper specifications .......................................................................\ ................................... ....185 Printing and paper storage environment ................... .....................................................185 Envelopes ..............................................................\ ....................................................... ..186 Labels ....................... ........................................................ ......................................... .....188 Transparencies .......................................................................\ ........................................1 88 Appendix D Printer memory and expansion Overview ........................................................................ .............................................. .........190 Printer memory ................................................................................................................ ......191 To install printer memory ..............................................\ ..................................................191 Installing CompactFlash cards .................................................................\ .............................195 To install a CompactFlash card .........................................\ .............................................195 Checking DIMM or CompactFlash installation ..........................................................\ ............198 To verify that DIMMs or CompactFlash cards are installed correctly ............................198 Saving resources (permanent resources) .............................................................................199 viii ENWW