HP LaserJet 2430tn User Manual

							Control panel messageDescriptionRecommended action
MANUALLY FEED
OUTPUT STACK
alternates with
Then press 
 to
print second sides
The first side of a manual duplex job has
been printed and the device is waiting
for you to insert the output stack to
complete the second side.1. Load the output stack into tray 1, maintaining the same orientation
with printed side down.
2. To continue printing, press 
(SELECT button) to exit the printer
message and then press 
 ( SELECT
button) to print.
MANUALLY FEED
[TYPE][SIZE]
To use another
tray press The printer is waiting for media to be
loaded in tray 1 for manual feed.Press  (SELECT button) to use a type
and size that are available in another tray.
MANUALLY FEED
[TYPE][SIZE]
To continue press 
alternates with
MANUALLY FEED
[TYPE][SIZE]
For help press 
The printer is waiting for media to be
loaded in tray 1 for manual feed.Load the requested media into tray 1
and press 
 ( SELECT button).
No job to cancelThe  STOP button was pressed, but there
is no active job or buffered data to cancel.
The message is displayed for
approximately 2 seconds before the
printer returns to the ready state.No action necessary.
NON HP SUPPLY
INSTALLED
alternates with

Economode disabledThe printer has detected that the print
cartridge is not a genuine HP supply.This message is displayed until you
install an HP cartridge or press the
override button 
 ( SELECT button).
If you believe you purchased a genuine
HP supply, go to  http://www.hp.com/go/
anticounterfeit .
Any printer repair required as a result of
using non-HP supplies or unauthorized
supplies is not covered under the printer
warranty.
ORDER CARTRIDGE
alternates with
The message first appears when about
16% (6,000-page cartridge) or about 8%
(12,000-page cartridge) of the life
remains in the print cartridge.Make sure that you have a new cartridge
ready (see 
Ordering parts, accessories,
and supplies ).
Paused
alternates with
To return to ready
press STOPThe printer is paused but continues to
receive data until the memory is full. The
printer is not experiencing an error.Press STOP.
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 119
 
						

							Control panel messageDescriptionRecommended action
RAM DISK DEVICE
FAILURE
alternates with
The RAM disk had a critical failure and
can no longer be used.Contact an HP-authorized service or
support provider.
RAM DISK FILE
OPERATION FAILED
alternates with
The requested operation could not be
performed. You might have attempted
an illegal operation, such as trying to
download a file to a non existent folder.Try printing again to an existing folder.
RAM DISK FILE
SYSTEM IS FULL
alternates with
The RAM disk is full.1. Delete files and then try again, orturn the printer power off, and then
turn the printer power on to delete
all files on the device. (Use Device
Storage Manager in HP Web
Jetadmin or another software utility
to delete the files.
2. If the message persists, increase the size of the RAM disk. Change
the RAM disk size on the System
Setup submenu (on the Configure
Device menu) at the printer control
panel. See the description of the
RAM disk menu items in System
Setup submenu.
RAM DISK IS
WRITE PROTECTED
alternates with
The RAM disk is protected, and no new
files can be written to it.Use the Device Storage Manager in
HP Web Jetadmin to disable the write
protection.
RAM DISK NOT
INITIALIZED
alternates with
The file system has not been initialized.Use HP Web Jetadmin to initialize the
file system.
REPLACE CARTRIDGE
To continue press Pages remaining for this supply has
reached the low threshold. The printer
was set to continue printing when a
supply needs to be ordered.Press  (SELECT button) to continue
printing the current job.
Follow the next steps to replace the
supply.
1. Open the top cover.
2. Remove print cartridge.
3. Install new print cartridge.
4. Close the top cover.
Interpreting control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
REPLACE CARTRIDGE
For help press 
alternates with

Pages remaining for this supply has
reached the low threshold. The printer
was set to stop printing when a supply
needs to be ordered.To continue printing, press  (SELECT
button) to exit the printer message then
press 
 (SELECT button). The message
becomes  ORDER CARTRIDGE LESS
THAN XXXX PAGES  (warning).
Follow the next steps to replace the
supply.
1. Open the top cover.
2. Remove print cartridge.
3. Install new print cartridge.
4. Close the top cover.
TRAY XX OPEN OR
EMPTY
alternates with
The tray cannot feed paper to the printer
because tray [X] is open and must be
closed for printing to continue.Check the trays and close any that are
open.
TRAY XX
[TYPE][SIZE]
alternates with
To change size or
type press This message states the current type
and size configuration of the paper tray,
and allows you to change the
configuration.To change the paper size or type press
 ( SELECT button) while the message is
present. To clear the message, press
the 
 ( BACK button) while the message is
present.
● Set size and type to  ANY if the tray
is used frequently for different sizes
or types.
● Set size and type to a specific
setting if printing with only one type
of paper.
UNSUPPORTED DATA ON
[FS] DIMM IN SLOT X
alternates with
To clear press The data on the DIMM is not supported.The DIMM might need to be replaced.
Turn the printer power off before
removing it.
Press 
 (SELECT button) to continue.
USE TRAY XX
[TYPE][SIZE]
alternates with
To change press 
 /
To use press 
The printer did not detect the type and
size of media requested. The message
shows the most likely type and size
available and the tray in which they are
available.Press  (SELECT button) to accept the
values in the message, or use 
 ( UP
button) and  (DOWN button) to scroll
through the available choices.
10.XX.YY SUPPLY
MEMORY ERROR
alternates with
For help press An error has occurred in one or more of
the printers supplies. Values of XX and
YY are listed below:
XX00 = memory is defective
XX01 = memory is missing
YY00 = black print cartridge1. Turn the printer power off, and then
turn the printer power on to clear the
message.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 121
 
						

							Control panel messageDescriptionRecommended action
10.32.00
UNAUTHORIZED SUPPLY
alternates with
For help press The printer has detected that a printer
supply is not a genuine HP supply.This message is displayed until you
install an HP supply or press the
override button 
 (SELECT button).
If you believe you purchased an HP
supply, go to  http://www.hp.com/go/
anticounterfeit .
Any printer repair required as a result of
using non-HP supplies or unauthorized
supplies is not covered under the printer
warranty.
13.XX.YY JAM IN
A jam has occurred in the specified
location.Remove jammed media from the
specified location. See 
Clearing jams .
If the message persists after all jams
have been cleared, a sensor might be
stuck or broken. Contact an HP-
authorized service or support provider
(see 
HP customer care ).
20 INSUFFICIENT
MEMORY
alternates with
To continue press The printer received more data than can
fit in its available memory. You might
have tried to transfer too many macros,
soft fonts, or complex graphics.Press  (SELECT button) to print the
transferred data (some data might be
lost), and then simplify the print job or
install additional memory. (See 
Printer
memory .)
21 PAGE TOO COMPLEX
alternates with
To continue press The data (dense text, rules, raster or
vector graphics) sent to the printer was
too complex.1.
Press  (SELECT button) to print the
transferred data (some data might
be lost).
2. If this message appears often, simplify the print job or install
additional memory. (See 
Printer
memory .)
22 EIO X
BUFFER OVERFLOW
alternates with
To continue press Too much data was sent to the EIO card
in the specified slot [X]. An improper
communications protocol might be in use.
Note: EIO 0 is reserved for the
HP Jetdirect embedded print server.1.
Press  (SELECT button) to clear the
message. (The job will not be
printed.)
2. Check the host configuration. If the message persists, contact an HP-
authorized service or support
provider (see 
HP customer care).
Interpreting control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
22 PARALLEL I/O
BUFFER OVERFLOW
alternates with
To continue press Too much data was sent to the parallel
port.1. Check for a loose cable connectionand be sure to use a high-quality
cable. Some non-HP parallel cables
might be missing pin connections or
might otherwise not conform to the
IEEE-1284 specification. (See
Ordering parts, accessories, and
supplies .)
2. This error can occur if the driver you are using is not IEEE-1284
compliant. For best results, use an
HP driver that came with the printer.
(See 
Software .)
3. Press 
 (SELECT button) to clear the
error message. (The job will not be
printed.)
4. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
22 USB I/O
BUFFER OVERFLOW
alternates with
To continue press Too much data was sent to the USB port.Press  (SELECT button) to clear the
error message. (The job will not be
printed.)
40 EIO X BAD
TRANSMISSION
alternates with
To continue press The connection has been broken
between the printer and the EIO card in
the specified slot [X].
Note: EIO 0 is reserved for the
HP Jetdirect embedded print server.Press  ( SELECT button) to clear the
error message and continue printing.
41.X ERROR
For help press 
alternates with
41.X ERROR
To continue press 
A temporary printing error occurred.1. Press  (SELECT button). The page
containing the error automatically
reprints if jam recovery is enabled.
2. Turn the printer power off, and then turn the printer power on.
3. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
41.3 UNEXPECTED
SIZE IN TRAY X
alternates with
LOAD TRAY XX
[TYPE][SIZE]This is typically caused if two or more
sheets stick together in the printer or if
the tray is not properly adjusted.1. Reload the tray with the correct
paper size.
2. Press 
 (SELECT button) to scroll to
TRAY XX SIZE= . Reconfigure the
size in a tray so that the printer will
use a tray that contains the size
required for the print job.
3. If the error does not clear, turn the printer power off, then turn the
printer power on.
4. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 123
 
						

							Control panel messageDescriptionRecommended action
49.XXXXX ERROR
alternates with
To continue
turn off then onA critical firmware error has occurred.1. Turn the printer power off, leave itoff for 20 minutes, and then turn the
printer power on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
50.X FUSER ERROR
For help press A fuser error has occurred.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
51.XY ERROR
For help press 
alternates with
To continue
turn off then on
A temporary printing error occurred.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
52.XY ERROR
For help press 
alternates with
To continue
turn off then on
A temporary printing error occurred.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
53.XY.ZZ CHECK RAM
DIMM SLOT 
alternates with
To continue
turn off then onThere is a problem with the printer
memory. The DIMM that caused the
error will not be used.You will be prompted to press  (SELECT
button) to continue in the following cases:
● 1 or 2 DIMMs where the only error
is ZZ=04
● 2 DIMMs where one is good and the
other has an error with ZZ=01, 02,
03, or 05
● 2 DIMMs where one has an error
with ZZ=04 and the other has an
error with ZZ=01, 02, 03, or 05
Values of X and Y are as follows:
● X = DIMM type, 1 = RAM
● Y = Device location, 0 = Internal
memory (RAM), 1 or 2 = DIMM slot
1 or 2
If the message continues, you might
need to replace the specified DIMM.
Turn the printer power off, and then
replace the DIMM that caused the error.
54.XX ERROR
alternates with
To continue
turn off then onThis message is typically related to a
sensor issue.Turn the printer power off and then on.
If error reappears, record message and
contact an HP-authorized service or
support provider (see 
HP customer care .
Interpreting control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
55.XX.YY DC
CONTROLLER ERROR
alternates with
To continue
turn off then onA temporary printing error occurred.1. Turn the printer power off and thenon.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
56.XX ERROR
For help press 
alternates with
To continue
turn off then on
A temporary printing error occurred as a
result of an incorrect input or output
request.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
57.XX ERROR
For help press 
alternates with
To continue
turn off then on
A temporary printing error occurred in
one of the printer fans.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
58.XX ERROR
For help press 
alternates with
To continue
turn off then on
A printer error has occurred where a
memory tag CPU error was detected, or
there is a problem with the air sensor or
power supply.To resolve problems with the power
supply:
1. Remove the printer from any UPS
supplies, additional power supplies,
or power strips. Plug the printer into
a wall outlet and see if this resolves
the problem.
2. If the printer is already plugged into a wall outlet, try another power
source in the building that is
independent of the one currently
being used.
The line voltage and current source at
the printer location might need to be
inspected to ensure that they meet the
electrical specifications for the printer.
(See 
Electrical specifications .)
If the message persists, contact an HP-
authorized service or support provider
(see 
HP customer care ).
59.XY ERROR
For help press 
alternates with
To continue
turn off then on
A temporary printing error occurred.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 125
 
						

							Control panel messageDescriptionRecommended action
62 NO SYSTEM
alternates with
To continue
turn off then onThis message indicates that no system
was found. The printer software system
is corrupt.1. Turn the printer power off and thenon.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
64 ERROR
alternates with
To continue
turn off then onA temporary printing error occurred in
the scan buffer.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
68.X STORAGE ERROR
SETTINGS CHANGED
alternates with
To continue press An error occurred in the printer
permanent storage and one or more
printer settings has been reset to its
factory default.Press  (SELECT button) to clear the
message, and press 
 ( SELECT button)
to resume printing.
Print a configuration page and check the
printer settings to determine which
values have changed. See 
Configuration
page .
If the error does not clear, turn printer off
then on. If the error reappears, record
the message and contact an HP-
authorized service or support provider
(see 
HP customer care ).
68.X PERMANENT
STORAGE FULL
alternates with
To continue press The printer permanent storage is full.
Some settings might have been reset to
the factory defaults.1. If the error does not clear, turn
printer off then on.
2. Print a configuration page and check the printer settings to
determine which values have
changed. See 
Configuration page .
3. Turn the printer power off, then press and hold  M
ENU while turning
the printer on to clean up permanent
storage.
4. If the error reappears, record the message and contact an HP-
authorized service or support
provider (see 
HP customer care).
68.X PERMANENT
STORAGE WRITE FAIL
alternates with
To continue press The storage device is failing to write.
Printing can continue, but there might be
some unexpected behaviors because an
error occurred in permanent storage.Press  (SELECT button) to continue.
If the error does not clear, turn the
printer off then on. If error reappears,
record the message and contact an HP-
authorized service or support provider
(see 
HP customer care ).
Interpreting control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
79.XXXX ERROR
alternates with
To continue
turn off then onThe printer detected a critical hardware
error.1. Press STOP to clear the print job
from the printer memory. Turn the
printer power off and then on.
2. Try printing a job from a different program. If the job prints, go back to
the first program and try printing a
different file. If the message
appears only with a certain program
or print job, contact the software
vendor for assistance.
If the message persists with different
programs and print jobs, try these steps.
1. Turn the printer power off.
2. Disconnect all cables to the printer that connect it to the network or
computer.
3. Remove all the memory DIMMs or third-party DIMMs from the printer.
Then reinstall at least one memory
DIMM . (See 
Printer memory .)
4. Remove all EIO devices and CompactFlash cards from the printer.
5. Turn the printer power on.
If the error no longer exists, follow these
steps.
1. Install each DIMM and EIO device one at a time, making sure to turn
the printer power off and back on as
you install each device.
2. Replace a DIMM or EIO device if you determine that it causes the
error.
3. Reconnect all cables that connect the printer to the network or
computer.
8X.YYYY
EIO ERRORThe EIO accessory card has
encountered a critical error.1. Turn the printer power off and thenon.
2. Turn the printer power off, reseat the EIO accessory, and then turn
the printer power on.
3. Replace the EIO accessory.
8X.YYYY EMBEDDED
JETDIRECT ERRORThe embedded HP Jetdirect print server
has encountered a critical error.1. Turn the printer power off and then on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 127
 
						

							Correcting print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often
print- quality problems can be handled easily by making sure that the printer is properly
maintained, using print media that meets HP specifications, or running a cleaning page.
Print-quality checklist
General print-quality problems can be solved by following the checklist below.
●Check the printer driver to make sure that you are using the best available print quality
option (see 
Selecting print-quality settings ).
● Try printing with one of the alternative  printer drivers. The most recent printer drivers
area available for download from  http://www.hp.com/go/lj2410_software ,
http://www.hp.com/go/lj2420_software , or http://www.hp.com/go/lj2430_software .
● Clean the inside of the printer (see 
Cleaning the printer ).
● Check the paper type and quality (see 
Paper specifications ).
● Check to make sure that EconoMode  is off in the software (see 
Using EconoMode
(draft) printing  ).
● Troubleshoot general printing problems (see 
Solving general printing problems ).
● Install a new HP print cartridge, and then  check the print quality again. (See the
instructions provided with the print cartridge.)
NOTE
If the page is totally blank (all white) check  to make sure that the sealing tape is removed
from the print cartridge and ensure that the print cartridge is installed correctly.Newer
printers have been optimized to print characters more accurately. This might result in
characters that look lighter or thinner than you are  used to from your older printer. If the page
is printing images darker than those  from an older printer, and you want the images to match
the older printer, make these changes  in your printer driver: on the Finishing tab, select
Print Quality , select Custom , click Details , and click the check box for  Print Images Lighter.
Image defect examples
Use the examples in this image-defect table to determine which print-quality problem you are
experiencing, and then see the corresponding reference pages to troubleshoot. These
examples identify the most common print-quality problems. If you still have problems after
trying the suggested remedies, contact  HP Customer Support. (See 
HP customer care.)
NOTE
The examples below depict letter-size paper that has passed through the printer short-edge
first.
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