HP LaserJet 2430tn User Manual

							Troubleshooting common Windows problems 
Error message:
Error Writing to LPTx in Windows 9x.Cause
Solution
Media is not loaded.Make sure that paper or other print media is
loaded in the trays.
The cable is defective or loose.Make sure that the cables are connected
correctly, the printer is on, and the Ready light is
on.
The printer is plugged into a power strip and is
not receiving enough power.Unplug the power cord from the power strip and
plug it into another electrical outlet.
The input/output setting is incorrect.Click  Start, click  Settings , and then click
Printers . Right-click the HP LaserJet 2400
series printer driver and select  Properties. Click
Details  and then click  Port Settings. Click to
clear the check mark from the  Check Port State
before Printing  box. Click OK. Click  Spool
Setting  and then click  Print Directly to Printer .
Click  OK.
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows,
and try again.
Select a different printer driver. If the
HP LaserJet 2400 series PCL 6 driver is
selected, switch to a PCL 5e or PS printer driver.
You can usually do this from a software program.
Delete all temp files from the Temp subdirectory.
You can determine the name of the directory by
editing the AUTOEXEC.BAT file and looking for
the statement Set Temp =. The name after this
statement is the temp directory. It is usually C:
\TEMP by default, but can be redefined.
See the Microsoft Windows documentation that
came with your computer for more information
about Windows error messages.
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							Troubleshooting common Macintosh problems
In addition to the problems that are listed in Solving general printing problems, this section
lists problems that can occur when using Mac OS 9. x, or Mac OS X.
NOTE
Setup for USB and IP  printing is performed through the  Desktop Printer Utility. The printer
will  not appear in the Chooser.
Problems with Mac OS 9.x
The printer name or IP address does not  show or verify in the Desktop Printer Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
The wrong connection type might be selected.Make sure that  Printer (USB) or Printer (LPR)  is selected
in the  Desktop Printer Utility , depending on the type of
connection that exists between the printer and the computer.
The wrong printer name or IP address is being used.Check the printer name or IP address by printing a
configuration page. See 
Configuration page . Verify that the
printer name or IP address on the configuration page
matches the printer name or IP address in the  Desktop
Printer Utility .
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
The PostScript Printer Description (PPD) file for the printer  does not appear as a selection in the Desktop Printer
Utility.
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.Make sure that the HP LaserJet 2400 series PPD is in the
following hard drive folder:  System Folder/Extensions/
Printer Descriptions . If necessary, reinstall the
software. See the getting started guide for instructions.
The PostScript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
System Folder/Extensions/Printer
Descriptions . Reinstall the software. See the getting
started guide for instructions.
A print job was not sent  to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open the  Printing menu in the top
menu bar and click  Start Print Queue.
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							A print job was not sent to the printer that you wanted.
Cause
Solution
The wrong printer name or IP address is being used.
Another printer that has the same or a similar name or IP
address might have received your print job.Check the printer name or IP address by printing a
configuration page. See 
Configuration page . Verify that the
printer name or IP address on the configuration page
matches the printer name or IP address in the  Desktop
Printer Utility .
The printer might not be ready.Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
You cannot use the computer while the printer is printing.
Cause
Solution
Background Printing has not been selected.For LaserWriter 8.6 and later: Turn Background Printing on
by selecting  Print Desktop  on the File menu and then
clicking  Background Printing .
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.● Try downloading the fonts that are contained in the EPS
file to the printer before printing.
● Send the file in ASCII format instead of binary encoding.
Your document is not printing with New York, Geneva, or Monaco fonts.
Cause
Solution
The printer might be substituting fonts.Click  Options  in the Page Setup  dialog box to clear
substituted fonts.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most
current version of this software is available from the Apple
Web site.
Problems with Mac OS 9.x (continued)
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							When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System
Profiler after the driver is selected.
Cause
Solution
This problem is caused by either a software or hardware
component.Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS
9.1 or later.
● Ensure that your Macintosh has the appropriate USB
software from Apple.
NOTE
The iMac and Blue G3 desktop Macintosh systems meet all
of the requirements to connect to a USB device.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed
USB cable.
● Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain and connect the cable directly to
the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs
are connected in a row on the chain. Disconnect all of
the devices from the chain and connect the cable
directly to the USB port on the host computer.
NOTE
The iMac keyboard is a  nonpowered USB hub.
Problems with Mac OS X
The printer driver is not listed in Print Center.
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.Make sure that the HP LaserJet 2400 series PPD is in the
following hard drive folder:  Library/Printers/PPDs/
Contents/Resources/.lproj , where “”
represents the two-letter language code for the language
that you are using. If necessary, reinstall the software. See
the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where “” represents the two-letter
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
Problems with Mac OS 9.x (continued)
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							The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
printer and the computer.
The wrong printer name, IP address, or Rendezvous host
name is being used.Check the printer name, IP address, or Rendezvous host
name by printing a configuration page See 
Configuration
page . Verify that the name, IP address, or Rendezvous host
name on the configuration page matches the printer name,
IP address, or Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
The printer software might not have been installed or was
installed incorrectly.Make sure that the HP LaserJet 2400 series PPD is in the
following hard drive folder:  Library/Printers/PPDs/
Contents/Resources/.lproj , where “”
represents the two-letter language code for the language
that you are using. If necessary, reinstall the software. See
the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where “” represents the two-letter
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
The printer might not be ready.Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
A print job was not sent  to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open  print monitor and select
Start Jobs .
Problems with Mac OS X (continued)
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							A print job was not sent to the printer that you wanted.
Cause
Solution
The wrong printer name or IP address is being used.
Another printer with the same or similar name, IP address,
or Rendezvous host name might have received your print job.Check the printer name, IP address, or Rendezvous host
name by printing a configuration page See 
Configuration
page . Verify that the name, IP address, or Rendezvous host
name on the configuration page matches the printer name,
IP address, or Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.● Try downloading the fonts that are contained in the EPS
file to the printer before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most
current version of this software is available from the Apple
Web site.
Problems with Mac OS X (continued)
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							When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS
X version 10.1 or later.
● Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed
USB cable.
● Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly
to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs
are connected in a row on the chain. Disconnect all of
the devices from the chain and connect the cable
directly to the USB port on the host computer.
NOTE
The iMac keyboard is a  nonpowered USB hub.
Problems with Mac OS X (continued)
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							Troubleshooting common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when
several printer languages are being used. Check the control-panel display for messages that
might help resolve problems.
NOTE
To receive a printed or screen message when PS errors occur, open the  Print Options
dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the printers default typeface) instead of the typeface that you
requested.
Cause
Solution
The requested typeface is not downloaded.Download the font that you want and send the
print job again. Verify the type and location of the
font. Download the font to the printer if
applicable. Check the software documentation
for more information.
A legal page prints with clipped margins. Cause
Solution
The print job was too complex.You might need to print your job at 600 dots per
inch, reduce the complexity of the page, or install
more memory.
A PS error page prints.
Cause
Solution
The print job might not be PS.Make sure that the print job is a PS job. Check to
see whether the software application expected a
setup or PS header file to be sent to the printer.
Specific errors
Limit Check ErrorCause
Solution
The print job was too complex.You might need to print your job at 600 dots per
inch (dpi), reduce the complexity of the page, or
install more memory.
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							VM ErrorCause
Solution
A font error occurred.Select unlimited downloadable fonts from the
printer driver.
Range CheckCause
Solution
A font error occurred.Select unlimited downloadable fonts from the
printer driver.
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