HP LaserJet 2430tn User Manual

							Printing special pages
Special pages within the memory of the printer can help you to diagnose and learn about
problems with your printer.
● Configuration page
The configuration page lists many of the current settings and properties of the printer.
For information about how to print the configuration page, see 
Configuration page . If you
have an HP Jetdirect print server installed, a  second page prints that lists all of the
HP Jetdirect information.
● Font list
You can print a font list using the control panel (see 
PS or PCL font list) or (for
Macintosh computers) the HP LaserJet Utility (see 
HP LaserJet Utility ).
● Supplies status page
Use the supplies status page to obtain information about the print cartridge that is
installed in the printer, the amount of life that  is left in the print cartridge, and the number
of pages and jobs that have been processed (see 
Supplies status page ).
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							Clearing jams
Occasionally, media can become jammed during a print job. The following are some of the
causes:
●Trays are loaded improperly or overfilled.
● Tray 2 or tray 3 is removed during a print job.
● The top cover is opened during a print job.
● The media that is being used  does not meet HP specifications (see 
Paper specifications).
● The media that is being used is  outside of the supported size range (see 
Paper
specifications).
Typical jam locations
Jams can occur at four locations: 
1
2
3
4
1 Print-cartridge area (see Clearing jams in the print-cartridge area)
2 Input-tray areas (see 
Clearing jams in the input trays )
3 Output-bin areas (see 
Clearing jams in the output areas )
4 Duplexer area (applies only to models that include a duplexer) (see 
Clearing jams in the duplexer
area )
NOTEFind and remove the jammed media by using the instructions that are provided in this
section. If the location of the jam  is not obvious, look first in the print cartridge area. Be sure
to remove all torn pieces of media that remain in the printer. Loose toner might remain in the
printer after a jam. This should clear after a few sheets have been printed.
Clearing jams in the print-cartridge area
Jams in this area might result in loose toner on  the page. If you get any toner on your
clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.\
)
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							1. Open the top cover.
2. Remove the print cartridge.
CAUTIONTo prevent damage, do not expose the print cartridge to light for more than a few minutes.
Place a piece of paper over the top of the print cartridge to shield it while it is out of the
printer.
3. Carefully lift up the registration plate. If the leading edge of the print media is visible,
gently pull the media toward the rear of  the printer to remove it from the printer.
If the media is difficult to remove or has  already entered the output area, remove the jam
as described in 
Clearing jams in the output areas .
4. When the jammed media has been removed,  gently flip down the registration plate.
Reinstall the print cartridge and shut the top cover.
NOTEIf the print cartridge is difficult to reinstall,  make sure that the registration plate has been
flipped back down into position and that you  have pushed the print cartridge firmly into place.
If the Attention light does not go out,  jammed media remains inside the printer. Check the
paper-feed and rear-output areas for jams. For printers that include a built-in duplexer, check
the duplexer area.
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							Clearing jams in the input trays 
NOTEIf paper has entered the print cartridge area, follow the instructions in Clearing jams in the
print-cartridge area. It is easier to remove paper from  the print cartridge area than from the
paper-feed area.
1. Slide out tray 2 or tray 3 to expose the jam.
2. Remove any misfed media by pulling it out by  the visible edge. Make sure that all of the
media is aligned in the tray (see 
Loading trays ). If tray 3 is installed, remove any misfed
media and make sure that all of the media is aligned in that tray.
3. If the media is jammed in the paper-feed  area and cannot be reached from the print-
cartridge area, grasp the sheet and carefully pull it free from the printer.
4. For tray 2, push the stack down to lock the metal paper-lift plate into place. For both trays, slide the tray into the printer.
5.To reset the printer and continue printing, press  (SELECT button).
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							NOTEIf the Attention light does not go out, jammed media remains inside the printer. Check the
paper-feed and rear-output areas for jams. For printers that include a built-in duplexer, check
the duplexer area.
Clearing jams in the output areas
Jams in this area might result in loose toner on  the page. If you get any toner on your
clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.\
)
1. Open the top cover and remove the  print cartridge. Open the rear output bin. (The rear
output bin might be hard to open. If necessary, pull hard to open it.)
NOTE
It is necessary to open the top  cover in order to release the rear output gears and to remove
the media easily.
2. If the media is visible  from the rear output opening, carefully use both hands to pull the
leading edge out of the printer. Carefully remove  the rest of the jammed media from the
printer.
3. If the media is almost completely visible  from the top output bin, pull the remaining
media carefully out of the printer. If the leading  edge is not visible or is barely visible in
the print-cartridge area, open the rear output bin all  the way. To do this, push the bin
door slightly forward and use your finger to disengage  the grill at the base. Turn the jam-
clearing wheel to move the  media out of the printer.
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							4. Reinstall the print cartridge. Close the top cover and the rear output bin.
NOTEIf the print cartridge is difficult to reinstall, make sure that the registration plate has been
flipped back down into position and that you  have pushed the print cartridge firmly in place.If
the Attention light does not go out, jammed  media remains inside the printer. Check the
paper-feed and rear-output areas for jams. For printers that include a built-in duplexer, check
the duplexer area.
Clearing jams in the duplexer area
This procedure applies only to printers that include a duplexer.
1. Remove tray 2 from the printer.
2. Push the green button on the right front  of the tray 2 opening to open the paper-access
plate.
3. Reach in and pull out the jammed paper.
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							4. Push the bottom of the paper-access plate back up until it clicks into place on both sides(both sides need to be engaged).
5. Reinstall tray 2.
NOTEIf the Attention light does not go out,  jammed media remains inside the printer. Check the
paper-feed and rear-output areas for jams.
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							Understanding printer messages
Printer messages appear on the printer control panel display to relay the normal status of the
printer (such as  Processing...) or an error condition (such as  CLOSE TOP COVER) that
needs attention. 
Interpreting control-panel messages  lists the most common messages that
require attention or that might raise questions. Messages are listed in alphabetical order first,
with numeric messages at the end of the list.
Using the printer online Help system
This printer features an online Help system on  the control panel that provides instructions for
resolving most printer errors. Certain control panel messages alternate with instructions
about gaining access to the online Help system.
Whenever a message alternates with  For help press, press 
 (HELP button) to view the help
and use 
 ( UP button) and  (DOWN button) to scroll through the message.
To exit the online Help system, press  M
ENU.
Resolving persistent messages
Some messages (for example, requests to load a tray or a message that a previous pri\
nt job
is still in the printer memory) allow you to press 
 (SELECT button) to print, or to press  STOP to
clear the job and eliminate the message.
If a message persists after performing all  of the recommended actions, contact an HP-
authorized service or support provider. (See 
HP customer care  or go to  www.hp.com/support/
lj2410 , http://www.hp.com/support/lj2420 , or http://www.hp.com/support/lj2430 .)
Interpreting control-panel messages
Control panel messageDescriptionRecommended action
Access denied
MENUS LOCKEDThe printer control panel function you
are trying to use has been locked to
prevent unauthorized access.See your network administrator.
Canceling...The printer is canceling a job. The
message continues while the job is
stopped, the paper path is cleared, and
any remaining incoming data on the
active data channel is received and
discarded.No action necessary.
CARD SLOT X DEVICE
FAILURE
alternates with
The CompactFlash card in slot X had a
critical failure and can no longer be used.Remove the card and replace it with a
new one. (See 
Printer memory .)
CARD SLOT X FILE
OPERATION FAILED
alternates with
The requested operation could not be
performed. You might have attempted
an illegal operation, such as trying to
download a file to a non-existent folder.Try printing again to an existing folder.
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							Control panel messageDescriptionRecommended action
CARD SLOT X FILE
SYSTEM IS FULL
alternates with
The CompactFlash card in slot X is full.Delete files from the CompactFlash card
and then try again. Use the Device
Storage Manager in HP Web Jetadmin
to download or delete files and fonts.
(See the HP Web Jetadmin software
Help for more information.)
CARD SLOT X IS
WRITE PROTECTED
alternates with
The CompactFlash card in slot X is
protected, and no new files can be
written to it.Use the Device Storage Manager in
HP Web Jetadmin to disable the write
protection.
CARD SLOT 
NOT FUNCTIONAL
alternates with
The CompactFlash card in slot X is not
working correctly.1. Turn the printer power off.
2. Make sure the card is insertedcorrectly.
3. If the printer control panel message continues to appear, the card needs
to be replaced.
CARD SLOT X NOT
INITIALIZED
alternates with
The file system has not been initialized.Use HP Web Jetadmin to initialize the
file system.
Checking paper pathThe printer is checking for possible jams
or paper that was not cleared from the
printer.No action necessary.
Checking printerThe printer is checking for possible jams
or paper that was not cleared from the
printer.No action necessary.
CHOSEN PERSONALITY
NOT AVAILABLE
alternates with
To continue press The printer received a request for a
personality (printer language) that does
not exist in the printer. The print job is
canceled.Print the job using a printer driver for a
different printer language, or add the
requested language to the printer (if
available).
To see a list of available personalities,
print a configuration page. (See
Configuration page )
Clearing paper pathThe printer jammed or the printer was
turned on and media was detected in a
wrong location. The printer is
automatically attempting to eject the
pages.Wait for the printer to finish trying to
clear the pages. If it cannot, a jam
message will appear on the control
panel display.
DATA RECEIVED
alternates with
The printer is waiting for the command to
print (such as waiting for a form feed, or
when the print job is paused).Press  (SELECT button) to continue.
Event log emptyYou are attempting to view an empty
event log by selecting  SHOW EVENT
LOG  from the control panel.No action necessary.
Interpreting control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
INSTALL CARTRIDGE
For help press The print cartridge is missing and must
be reinstalled for printing to continue.Replace or correctly reinstall the print
cartridge.
INSUFFICIENT MEMORY
TO LOAD FONTS/DATA .
alternates with

To continue press The printer received more data than can
fit in its available memory. You might
have tried to transfer too many macros,
soft fonts, or complex graphics.Press  (SELECT button) to print the
transferred data (some data might be
lost).
To solve this problem, simplify the print
job or install additional memory.
LOAD TRAY XX
[TYPE][SIZE]
For help press The tray that is indicated is configured
for a specific type and size of media
needed by a print job, but the tray is
empty. All other trays are also empty.Load the requested media in the tray
that is indicated.
LOAD TRAY XX
[TYPE][SIZE]
To continue press 
alternates with
LOAD TRAY XX
[TYPE][SIZE]
For help press 
A job is sent that requires a specific type
and size that is not available in the tray
that is indicated.Load the requested media into the
indicated tray and press 
 ( SELECT
button).
LOAD TRAY XX
[TYPE][SIZE]
To continue press 
alternates with
To use another
tray press  
A job is sent that requires a specific type
and size that is not available in the tray
that is indicated.Press  (SELECT button) to use a type
and size that are available in another tray.
LOAD TRAY XX
[TYPE][SIZE]
To continue press 
alternates with
Move tray switch to
CUSTOM
A job is sent that requires a specific type
and size that is not available in the tray
that is indicated.Move the tray switch to the CUSTOM
position if another tray is available.
LOAD TRAY XX
[TYPE][SIZE]
To continue press 
alternates with
Recommend move tray
switch to STANDARD
A job is sent that requires a specific type
and size that is not available in the tray
that is indicated.If the size is detectable and another tray
is available, move the switch to the
STANDARD position.
Interpreting control-panel messages (continued)
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