HP LaserJet 2430tn User Manual

							Managing the print cartridge
This section provides information about HP print cartridges, their life expectancies, how to
store them, and how to identify genuine HP supplies. Information also appears about non-
HP print cartridges.
●
HP print cartridges
●
Non-HP print cartridges
●
Print-cartridge authentication
●
Print-cartridge storage
●
Print-cartridge life expectancy
●
Checking the supply level
●
Cartridge-low and cartridge-out conditions
HP print cartridges
When you use a genuine HP print cartridge, you can obtain several types of information,
such as the following: 
● Amount of toner remaining
● Estimated number of pages remaining
● Number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of  non-HP print cartridges, either new or
remanufactured. Because they are not HP products,  HP cannot influence their design or
control their quality. Service or repair required as a result of using a non-HP print cartridge
will  not be covered under the printer warranty.
Using genuine HP supplies ensures the availability of all HP printing features.
Print-cartridge authentication
The printer will let you know if a print  cartridge is not a genuine HP print cartridge when you
insert it into the printer. If you believe that  you purchased a genuine HP supply, visit us at
http://www.hp.com/go/anticounterfeit .
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it. 
Always store the print cartridge in the  proper environment. The temperature should be
between -20°C and 40°C (-4°F to 104°F). The  relative humidity should be between 10% and
90%.
CAUTION
To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
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							Print-cartridge life expectancy
The life of the print cartridge depends on the amount of toner that print jobs require and the
length of life for the components inside the  cartridge. When printing text at 5% coverage
(typical for a business letter), the HP print cartridge lasts an average of 6,000 (Q6511A) or
12,000 (Q6511X) pages.
At any time, you can verify life expectancy by checking the supply level, as described in
Checking the supply level .
Checking the supply level
You can check the supply (toner) level by using the printer control panel, the embedded
Web server, HP Toolbox software, or HP Web Jetadmin.
To check the supply level  by using the control panel
1. Press MENU to open the menus.
2. Use 
 (UP button) or  (DOWN button) to scroll to  INFORMATION, and then press 
(SELECT button).
3. Use 
 (UP button) or  (DOWN button) to scroll to  PRINT SUPPLIES STATUS PAGE ,
and then press 
 ( SELECT button). See Supplies status page  for information about the
supplies status page.
To check the supply level  by using the embedded Web server
1. In your Web browser, type the IP address  for the printer home page. This takes you to
the printer status page. (See 
Opening the embedded Web server .)
2. On the left side of the screen, click  Supplies Status. This takes you to the supplies
status page, which provides supply level information. (See 
Supplies status page  for
information about the supplies status page.)
To check the supply level  by using the HP Toolbox software
You can configure HP Toolbox to notify you when  the print cartridge is low. You can choose
to receive alerts by e-mail or as a pop-up message or taskbar icon. To check the supplies
status by using the HP Toolbox software, click the  Status tab, then click  Supplies Status .
To check the supply levels by using HP Web Jetadmin
In HP Web Jetadmin, select  the printer device. The device status page shows supply-level
information. 
Cartridge-low and cartridge-out conditions
The printer alerts you if the print cartridge is low on toner or out of toner.
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							When the cartridge is low on toner or drum life
When the cartridge is low, the printer control panel shows the  ORDER CARTRIDGE
message. The message first appears when about  16% (6,000-page cartridge) or about 8%
(12,000-page cartridge) of the life remains in the print cartridge. This percentage is set with
the intent of providing approximately 2 weeks of typical use before the cartridge is depleted.
You should have time to purchase a new cartridge before the old cartridge is depleted.
The default is for the printer to continue printing  until the cartridge runs out, but you might
prefer to have the printer stop  instead of continuing when the  ORDER CARTRIDGE
message first appears—for example, if you want print quality to remain consistently high
during print jobs, or if you do not want the cartridge to run out during a long print job. To
configure the printer to stop, in the  CONFIGURE DEVICE menu, under SYSTEM SETUP ,
set  CARTRIDGE LOW  to STOP . Then, when  REPLACE CARTRIDGE  appears, the printer
will stop printing. You can resume printing by pressing 
 ( SELECT button) for each print job.
When the cartridge is out of toner or drum life
The  REPLACE CARTRIDGE  message appears in one of these situations:
● When the print cartridge is out of toner.  If CARTRIDGE OUT  is set to CONTINUE  (in
the  SYSTEM SETUP  submenu of the CONFIGURE DEVICE  menu), the printer
continues printing without interaction until the cartridge reaches the end of drum life. HP
does not guarantee print quality after the  REPLACE CARTRIDGE message first
appears. Replace the print cartridge as soon as possible. (See 
Ordering parts,
accessories, and supplies .) The REPLACE CARTRIDGE  message remains until you
replace the print cartridge. If  CARTRIDGE OUT is set to STOP, the printer stops printing
until you replace the print cartridge or resume printing by configuring the printer to
continue: In the  CONFIGURE DEVICE  menu, under SYSTEM SETUP , set CARTRIDGE
OUT  to CONTINUE .
● When the drum life of the print cartridge is out . You must replace the print cartridge
to continue printing. No override is possible, even if toner remains in the cartridge. (See
Ordering parts, accessories, and supplies .) This situation occurs to protect the printer.
ENWW Managing the print cartridge 91
 
						

							Cleaning the printer
Over time, particles of toner and paper accumulate inside the printer. This can cause print-
quality problems during printing. Cleaning the printer eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge
or whenever print-quality problems occur. As much as possible, keep the printer from dust
and debris.
Cleaning the outside
Clean the outside of the  printer with a cloth that has been dampened with water.
CAUTION
Do not use ammonia-based cleaners on or around the printer.
Cleaning the paper path and print-cartridge areas
Over time, particles of toner and paper accumulate inside the printer. This can cause print-
quality problems during printing. Cleaning the printer eliminates or reduces these problems.
To clean the inside of the printer
1. Turn the printer off and unplug the power cord.
2. Open the top cover.
3. Remove the print cartridge.
CAUTIONTo prevent damage to the print cartridge, do not expose it to light for more than a few
minutes. Be careful not to touch the transfer roller (the black, rubber roller located
underneath the print cartridge). Skin oils on the roller can cause print-quality problems.
92 Chapter 3 Managing and maintaining the printer ENWW
 
						

							4. With a dry, lint-free cloth, wipe any residue from the paper path area and the print
cartridge cavity.
5. Reinstall the print cartridge and close the top cover.
NOTE
If the print cartridge is difficult to reinstall,  make sure that the registration plate has been
flipped back down into position and that you  have pushed the print cartridge firmly in place.
6. Plug in the power cable and turn the printer on.
Cleaning the fuser
Run the printer cleaning page to keep the fuser  free of toner and paper particles that can
sometimes accumulate. Accumulation of toner and particles can cause specks to appear on
the front or back side of your print jobs.
To ensure optimum print quality, HP recommends that you use the cleaning page every time
that you replace the print cartridge or on an automatic interval that you can set up.
The cleaning procedure takes about 2.5 minutes to complete. A  CLEANING message
appears on the printer control panel display while the cleaning is taking place.
To run the cleaning page
In order for the cleaning page to work  properly, print the page on copier-grade paper (not
bond, heavy, or rough paper).
1. If your printer model includes a duplexer, open the rear output bin.
2. Press  M
ENU to open the menus.
3. Use 
 (UP button) or  (DOWN button) to scroll to  CONFIGURE DEVICE , and then press
 (SELECT button).
4. Use 
 (UP button) or  (DOWN button) to scroll to  PRINT QUALITY, and then press 
(SELECT button).
5. Use 
 (UP button) or  (DOWN button) to scroll to  CREATE CLEANING PAGE , and then
press 
 ( SELECT button).
6. Follow the instructions on the cleaning  page to complete the cleaning process.
ENWW Cleaning the printer93
 
						

							7. If your printer model includes a duplexer, close the rear output bin.
94 Chapter 3 Managing and maintaining the printer ENWW
 
						

							4
Problem solving
This troubleshooting information is organized to help you resolve printing problems. Choose
the general topic or type of problem from the following list.
●
Troubleshooting flowchart
●
Solving general printing problems
●
Guidelines for using paper
●
Printing special pages
●
Clearing jams
●
Understanding printer messages
●
Correcting print-quality problems
●
Troubleshooting network printing problems
●
Troubleshooting common Windows problems 
●
Troubleshooting common Macintosh problems
●
Troubleshooting common PostScript problems
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							Troubleshooting flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the
printer does not pass a step, follow the corresponding troubleshooting suggestio\
ns.
If you cannot resolve the problem after following the suggestions in this guide, contact an
HP-authorized service or support provider. (See 
HP customer care .)
NOTE
Macintosh users : For more troubleshooting information, see Troubleshooting common
Macintosh problems.
1 Does the control panel display read READY?
YES Go to step 2.
NO 
The display is
blank, and the
printer fan is off.The display is
blank, but the
printer fan is on.The display is in
the wrong
language.The display
shows garbled
or unfamiliar
characters.A message
other than 
READY appears
on the printer
control panel
display.
96Chapter 4 Problem solving ENWW
 
						

							●Turn the
printer off
then on.
● Check the
power cord
connections
and the
power switch.
● Plug the
printer into a
different
outlet.
● Check that
the power
supplied to
the printer is
steady, and
meets printer
specifications.
(See
Electrical
specifications .
)
● Press a
printer
control panel
button to see
if the printer
responds.
● Turn the
printer power
off, and then
turn the
printer power
on.●Turn the
printer power
off and then
on. When
XXX MB
appears on
the control-
panel
display,
press and
hold down 
(SELECT
button) until
all three
lights stay
on. This
could take
up to
10 seconds.
Then,
release 
(SELECT
button).
Press 
(DOWN
button) to
scroll
through the
available
languages.
Press 
(SELECT
button) to
save the
desired
language as
the new
default.
● Make sure
that the
desired
language is
selected at
the printer
control panel.
● Turn the
printer power
off, and then
turn the
printer power
on.●Go to
Interpreting
control-panel
messages .
2 Can you print a configuration page? 
(See Configuration page.)
YES   Go to step 3.
NO 
A configuration page does
not print.A blank page prints.A message other than 
READY or PRINTING
CONFIGURATION appears
on the printer control panel
display.
ENWW Troubleshooting flowchart97
 
						

							●Check that all trays are
properly loaded, adjusted,
and installed in the printer.
● Using the computer, check
the print queue or print
spooler to see if the printer
has been paused. If there
are problems with the
current print job, or if the
printer is paused, a
configuration page will not
print. (Press  S
TOP and try
step 2 in the
troubleshooting flowchart
again.)
● Check that the sealing
tape is not still in the print
cartridge. (See the getting
started [start] guide or the
instructions that came with
the print cartridge.)
● The print cartridge might
be empty. Install a new
print cartridge.●Go to Interpreting control-
panel messages .
3 Can you print from a program?
YES Go to step 4.
NO 
The job will not print.     A PS error page or list of commands prints.
98Chapter 4 Problem solving ENWW