HP Color LaserJet CP4005n User Manual

							
Control panel messageDescriptionRecommended action
Printing...
DIAGNOSTICS PAGEThe printer is generating the diagnostics
page. The printer will return to the online
Ready state when the page is completed.No action necessary.
Printing...
ENGINE TESTThe printer is generating the engine test
page. The printer will return to the online
Ready state when the page is completed.No action necessary.
Printing...
EVENT LOGThe printer is generating the event log page.
The printer will return to the online  Ready
state when the page is completed.No action necessary.
Printing...
FILE DIRECTORYThe printer is generating the mass storage
directory page. The printer will return to the
Ready  state when the page is completed.No action necessary.
Printing...
FONT LISTThe printer is generating either the PCL or PS
personality typeface list. The printer will
return to the  Ready state when the page is
completed.No action necessary.
Printing...
MENU MAPThe printer is generating the printer menu
map. The printer will return to the  Ready state
when the page is completed.No action necessary.
Printing...
PQ troubleshootingThe printer is generating the print quality
troubleshooting pages. The printer will return
to the  Ready  state when the pages are
printed.Follow the instructions on the printed pages.
Printing...
REGISTRATION PAGEThe printer is generating the registration
page. The printer will return to the  SET
REGISTRATION  menu when the page is
completed.Follow the instructions on the printed pages.
Printing...
RGB SAMPLESThis message displays while the printer RGB
samples page is being generated.No action necessary.
Printing...
SUPPLIES STATUSThe printer is generating the supplies status
page. The printer will return to the online
Ready  state when the page is completed.No action necessary.
Printing...
USAGE PAGEThe printer is generating the usage page. The
printer will return to the online  Ready state
when the page is completed.No action necessary.
Processing duplex
job
Do not grab paper
until job completesPaper temporarily comes into the output bin
while printing a duplex job. Do not attempt to
remove the pages until the job is complete.Do not grab paper as it temporarily comes
into the output bin. The message will
disappear when the job is finished.
Processing job
from tray XThe printer is actively processing a job from
the designated tray.No action necessary.
Processing... The printer is currently processing a job but
is not yet picking pages. When paper motion
begins, this message will be replaced by a
message that indicates which tray the job is
being printed from.No action necessary.
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Control panel messages 175
 
						

							
Control panel messageDescriptionRecommended action
Processing...
copy  of The printer is currently processing or printing
collated copies. The message indicates that
copy X of Y total copies is currently being
processed.No action necessary.
Processing...
INTERMITTENT MODE
For help press This message might be displayed during
periods of heavy usage if the printer becomes
overheated. If this occurs, the printer enters
a mode in which it prints for one minute and
pauses for one minute. This cycle continues
until the operating temperature stabilizes.Press  to see step by step information.
RAM DISK DEVICE
FAILURE
To clear press 
alternates with
Ready
A device failure has occurred on the specified
drive.1.To clear the message, press the  key.
2. If the message persists, turn the printer
off then on.
3. If the message persists, contact
HP Support at 
http://www.hp.com/
support/ljcp4005 .
RAM DISK FILE
OPERATION FAILED
To clear press 
alternates with
Ready
The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a non-existent directory).
Printing may continue.1.To clear the message, press the  key.
2. If the message persists, turn the printer
off then on.
3. If the message reappears, there may be
a problem with the software application.
RAM DISK IS
WRITE PROTECTED
To clear press 
alternates with
Ready
The file system device is protected and no
new files can be written to it.1.To enable writing to the RAM disk, turn
off write protection, using HP Web
Jetadmin software.
2. To clear the message, press the 
 key.
3. If the message persists, turn the printer
off then on.
Ready
The supplies gauge will display the
consumption levels of print cartridges.The printer is online and ready for data. No
status or device attendance messages are
pending at the display.No action necessary.
Ready
Diagnostics mode
To exit press.  StopThe printer is in a special diagnostics mode.Press the  Stop key to exit the special
diagnostics mode.
OR
No action is necessary.
Ready
IP Address:The printer is online and ready.No action necessary.
Receiving
upgradeA firmware upgrade is in progress.Do not turn the printer off until the printer
returns to  Ready.
REINSERT DUPLEXERThe duplexer has been removed.Press  to see step by step information.
REMOVE ALL The printer is executing a component test and
the component selected is Belt Only.Remove all print cartridges.
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Control panel messageDescriptionRecommended action
PRINT CARTRIDGES
To exit press. Stop
Remove at least one
print cartridge.
To exit press.  StopThe printer is executing a disable cartridge
check or component test where the
component selected is the cartridge motor.Remove one print cartridge.
REPLACE [COLOR]
CARTRIDGE
The supplies gauge will display the
consumption levels of print cartridges.
alternates with
The supplies gauge will display the
consumption levels of print cartridges.The identified print cartridge has reached the
end of life and the  COLOR SUPPLY OUT
setting in the  SYSTEM SETUP  menu is set
to  STOP AT OUT . Printing can continue.1.Order the appropriate print cartridge.
2. To continue, press 
.
3. Open the front and top covers and then
open the image transfer unit.
CAUTION The image
transfer unit can be easily
damaged.
4. Remove the identified print cartridge.
5. Install a new print cartridge.
6. Close the image transfer unit and the top
and front covers.
7. Supplies ordering information is also
available from the embedded Web
server. See 
Using the embedded Webserver  for more information.
REPLACE FUSER KIT
For help press The fuser kit has reached the end of its life.
Replace the fuser kit. Printing can continue
although print quality might be reduced.1.Open the top cover.
2. Grasp the purple handles on the fuser
unit.
3. Remove the old fuser unit from the
printer.
4. Install a new fuser unit and secure with
thumb screws.
5. Close the top cover.
6. Supplies ordering information is also
available from the embedded Web
server. See 
Using the embedded Web
server  for more information.
REPLACE FUSER KIT
For help press 
alternates with
REPLACE FUSER KIT The fuser is nearing the end of its useful life
and the 
REPLACE SUPPLIES  setting in
the  SYSTEM SETUP  menu is set to STOP
AT OUT . Printing can continue. 1.
Order the fuser kit.
2. To continue printing, press 
.
3. To replace the fuser kit, perform the
following steps:
●Open the top cover.
● Grasp the purple handles on the
fuser unit.
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Control panel messages 177
 
						

							
Control panel messageDescriptionRecommended action
●Remove the old fuser unit from the
printer.
● Install the new fuser unit.
● Close the top cover.
● Supplies ordering information is
also available from the embedded
Web server. See 
Using theembedded Web server
 for more
information.
REPLACE SUPPLIES
The supplies gauge will display the
consumption levels of print cartridges.Multiple supplies are at the end of their useful
life and the  REPLACE SUPPLIES  setting in
the  SYSTEM SETUP  menu is set to STOP
AT OUT .1.Press  to access the  SUPPLIES
STATUS  menu.
2. Press 
 and  to highlight the specific
supply that has a problem.
3. Press 
 to view help for the supply.
4. Press 
 and  to step through the
instructions.
5. Supplies ordering information is also
available from the embedded Web
server. See 
Using the embedded Webserver  for more information.
REPLACE SUPPLIES
For status press 
The supplies gauge will display the
consumption levels of print cartridges.
Multiple supplies are at the end of their useful
life. If the supplies affected are cartridges
only, printing has stopped because the
REPLACE SUPPLIES  setting in the
SYSTEM SETUP  menu is set to STOP AT
LOW . If the affected supplies are cartridges
only, printing will not continue.1. Press  to access the  SUPPLIES
STATUS  menu.
2. Press 
 and  to highlight the specific
supply that has a problem.
3. Press 
 to view help for the supply.
4. Press 
 and  to step through the
instructions.
5. Supplies ordering information is also
available from the embedded Web
server. See 
Using the embedded Webserver  for more information.
REPLACE SUPPLIES
Override in use
alternates with
The printer is set to continue printing even
though a print cartridge has reached end of
life.
CAUTION Using the Override
mode can result in unsatisfactory
print quality. HP recommends
replacing the supply when the
REPLACE SUPPLIES Override in
use  message appears. The
HP Supplies Premium Protection
Warranty coverage ends when a
supply is used in Override mode.
Press  to see step by step information.
REPLACE SUPPLIES
Using black only
alternates with This message is generated when a print
cartridge (or print cartridges) has reached the
out condition and the printer is set to
AUTOCONTINUE BLACK
.Press  to see step by step information.
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Control panel messageDescriptionRecommended action

REPLACE TRANSFER KIT
For help press The transfer unit is at end of life. Printing can
continue but print quality might be reduced.1.Open the top and front cover.
2. Lower the transfer unit by pulling the
green handle at the top of the unit
downward.
3. Depress the small blue latches located
on either side of the bottom of the
transfer unit and lift the unit out of the
printer.
4. Install the new transfer unit.
5. Close the front and top covers.
6. Supplies ordering information is also
available from the embedded Web
server. See 
Using the embedded Web
server  for more information.
REPLACE TRANSFER KIT
For help press 
alternates with
REPLACE TRANSFER KIT
The transfer unit is nearing the end of its
useful life and the  REPLACE SUPPLIES
setting in the  SYSTEM SETUP  menu is set
to  STOP AT OUT .1.Order the transfer kit.
2. To continue printing, press 
.
3. To replace the transfer kit, perform the
following steps:
●Open the top and front cover.
● Lower the transfer unit by pulling
the green handle at the top of the
unit downward.
● Depress the small blue latches
located on either side of the bottom
of the transfer unit and lift the unit
out of the printer.
● Install the new transfer unit.
● Close the front and top covers.
● Supplies ordering information is
also available from the embedded
Web server. See 
Using theembedded Web server
 for more
information.
Request accepted
please waitThe printer has accepted a request to print an
internal page, but the current job must finish
printing before the internal page will print.No action necessary.
Resend
upgradeThe firmware upgrade was not completed
successfully.Attempt upgrade again.
Restoring...
[accessory #]The printer is restoring external accessory
settings in response to a user request.No action necessary.
Restoring... The printer is restoring settings. This
message is displayed during the execution ofNo action necessary.
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Control panel messages 179
 
						

							
Control panel messageDescriptionRecommended action
a restore action, such as RESTORE COLOR
VALUES .
Restoring...
factory settingsThe printer is restoring factory settings.No action necessary.
RESTRICTED FROM PRINTING IN COLOR
alternates with
ReadyThe printer is set to  COLOR IF ALLOWED
and you or your software program are not
authorized to print in color.Get your network administrator to set the user
or program permissions that will allow you to
print in color.
Rotating [COLOR]
motor
To exit press.  StopA component test is in progress; the
component selected is the  cartridge
motor.Press  Stop when ready to stop this test.
Rotating motor
To exit press.  StopThe printer is executing a component test and
the component selected is a motor.Press  Stop when ready to stop this test.
Setting savedA menu selection has been saved.No action necessary.
SIZE MISMATCH
TRAY X=[SIZE]
For help press 
alternates with
Ready
The tray is loaded with media longer or
shorter in the feed direction than the size
configured for the tray.1. Adjust the side and rear media guides
against the paper.
2. If necessary, press 
 after the tray is
closed to change the paper size or type
configuration to match the size or type
in the tray.
Sleep mode onThe printer is in sleep mode. A button press,
receipt of printable data, or an error condition
will clear this message.No action necessary.
SUPPLIES IN
WRONG POSITION
alternates with
For status press At least one supply item is incorrectly
positioned in the printer and another supply
item is missing, incorrectly placed, out, or low.1. Press  to access the  SUPPLIES
STATUS  menu.
2. Press 
 and  to highlight the specific
supply that has a problem.
3. Press 
 to view help for the supply.
4. Press 
 and  to step through the
instructions.
Transfer unit can
be easily damaged.
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges. The cartridge is either not installed or not
correctly installed in the printer.
1.
Open the top and front covers.
CAUTION The image
transfer unit can be easily
damaged.
2. Open the image transfer unit.
3. Insert the print cartridge and make sure
that it is fully seated.
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Control panel messageDescriptionRecommended action
4.Close the image transfer unit and then
close the top and front covers.
5. If the error persists, contact HP Support
at 
http://www.hp.com/support/ljcp4005 .
TRAY X EMPTY
[TYPE] [SIZE]
alternates with
ReadyThe specified tray is empty and the current
job does not need this tray to print.Refill the tray at a convenient time.
TRAY X OPEN
For help press 
alternates with
Ready
The specified tray is open or not closed
completely.Close the tray.
TRAY X SIZE= [SIZE]
Setting savedThe size selected from the menu has been
saved.No action is necessary.
TYPE MISMATCH
TRAY X=[TYPE]
For help press 
alternates with
Ready
The media type loaded in the tray does not
match the media type configured for the tray.1.Adjust the side and rear guides against
the paper.
2. If necessary, press 
 after the tray is
closed to change the paper size or type
to match the paper loaded in the tray.
Unable to mopy job
alternates with
Processing...The print job cannot be mopied because of a
memory or configuration problem. Only one
copy will be produced.Install additional memory in the printer.
Unable to Store Job
JOB NAME
alternates with
Processing...A job cannot be stored because of a memory
or configuration problem.Install additional memory in the printer.
USB ACCESSORY
ERROR
For help press This message appears when a connected
USB accessory draws too much power.
When this happens, the ACC port is disabled
and printing stops.Press  to see step by step information.
USE TRAY X
[TYPE] [SIZE]
To change press 
/
To use press 
The printer is offering a selection of alternate
media to use for the print job.1. View tray configurations (type and size)
using  and .
2. Press 
 to select a tray to use.
3. To return to the previous message,
press  Back.
Wait for printer RAM disk settings have been changed before
the printer automatically restarts, or externalNo action necessary.
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Control panel messages 181
 
						

							
Control panel messageDescriptionRecommended action
to reinitializedevice modes have changed or the printer is
coming out of the diagnostics mode and will
automatically restart.
Waiting for
tray X to liftThe printer is waiting for Tray 2 or optional
Tray 3 to lift.No action necessary.
Warming upThe printer is coming out of sleep mode.
Printing will continue as soon as warmup is
completed.No action necessary.
X.X EMBEDDED
JET DIRECT ERRORThis message is generated by a failure of the
embedded Jetdirect print server.Turn the printer off then on. Press  for more
information.
If the message persists, contact HP Support
at 
http://www.hp.com/support/ljcp4005 .
YELLOW CARTRIDGE IN
WRONG POSITION
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges. The yellow cartridge is installed in the wrong
slot and the cover is closed.
1.
Open the top and front covers.
CAUTION The image
transfer unit can be easily
damaged.
2. Open the image transfer unit.
3. Remove the incorrect print cartridge.
4. Install the correct print cartridge.
5. Close image transfer unit and then close
the top and front covers.
182 Chapter 8   Problem solving ENWW
 
						

							
Paper jams
Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams,
see 
Clearing jams.
NOTEAll areas of the printer that might need to be opened to clear jams are equipped with
green handles for rapid identification.
1Top cover area
2Duplex path
3Paper path
4Input path
5Optional Tray 3
Paper jam recovery
This printer automatically provides paper jam recovery, a feature that allows you to set whether the
printer should attempt to automatically reprint jammed pages. The options are:
● AUTO
 — Printer will automatically attempt to reprint jammed pages. This is the default.
● OFF
 — Printer will not attempt to reprint jammed pages.
● On
 — Printer will attempt to reprint jammed pages.
NOTE During the recovery process, the printer might reprint several good pages that were
printed before the paper jam occurred. Be sure to remove any duplicated pages.
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To disable paper jam recovery
1.Press  Menu to enter the  MENUS.
2. Press 
 to highlight  CONFIGURE DEVICE .
3. Press 
 to select  CONFIGURE DEVICE .
4. Press 
 to highlight  SYSTEM SETUP .
5. Press 
 to select  SYSTEM SETUP .
6. Press 
 to highlight  JAM RECOVERY .
7. Press 
 to select  JAM RECOVERY .
8. Press 
 to highlight  OFF.
9. Press 
 to select  OFF.
10. Press the  Menu button to return to the  Ready state.
To improve print speed and increase memory resources, you might want to disable paper jam recovery.
If paper jam recovery is disabled, the pages involved in a jam will not be reprinted.
184 Chapter 8   Problem solving ENWW