HP Color LaserJet CP4005n User Manual

							
Control panel messageDescriptionRecommended action
STORAGE FULL4.For 68.1  errors, use the HP Web
Jetadmin software to delete files from
the disk drive.
5. For 68.1  errors that persist, contact
HP Support.
68.X PERMANENT
STORAGE WRITE FAILA non-volatile storage device is full. Pressing
the  button should clear the message.
Printing can continue, but there may be
unexpected behavior.
X Description
0 for onboard NVRAM
1 for removable disk (flash or hard)1. Press  to continue.
2. If the message persists, turn the printer
off then on.
3. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
68.X STORAGE ERROR
SETTINGS CHANGED
For help press 
alternates with
68.X STORAGE ERROR
SETTINGS CHANGED
One or more printer settings saved in the non-
volatile storage device is invalid and has been
reset to its factory default. Pressing the 
button should clear the message. Printing
can continue, but there may be unexpected
behavior.
1.Press  to continue.
2. If the message persists, turn the printer
off then on.
3. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
69.X PRINTER ERROR
For help press 
alternates with
69.X PRINTER ERROR
To continue
turn off then on
A printer error has occurred.Turn the printer off then on. Press  for more
information.
79.XXXX
PRINTER ERROR
To continue
turn off then onA critical hardware error has occurred.1. Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
[FS] DEVICE
FAILURE
To clear press 
alternates with
Ready A device failure has occurred on the specified
drive. Printing can continue for jobs that do
not require the Flash DIMM.
1.
To clear the message, press the 
 key.
2. If the message persists, remove and re-
install the EIO disk drive.
3. Turn the printer back on.
4. If the message still persists, replace the
Flash DIMM.
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Control panel messageDescriptionRecommended action
[FS] DEVICE
WRITE PROTECTED
To clear press 
alternates with
Ready
The file system device is protected and no
new files can be written to it.1.To enable writing to the Flash Memory,
turn off write protection, using HP Web
Jetadmin.
2. To clear the message, press the 
 key.
3. If the message persists, turn the printer
off then on.
[FS] FILE
SYSTEM IS FULL
To clear press 
alternates with
Ready
The printer received a PJL file system
command that attempted to store something
on the file system but was unsuccessful
because the file system is full.1.Use HP Web Jetadmin software to
delete files from the Flash Memory and
try again.
2. To clear the message, press the 
 key.
3. If the message persists, turn the printer
off then on.
[FS] NOT
INITIALIZEDThe device has not been initialized.You can use Web JetAdmin to initialize the
device.
ABCDEFGHIJ
0110000000
alternates with
To exit press.  StopThis message is displayed when a paper path
sensor test or a paper path test is run. The
alphabetical value indicates which sensor is
being checked.No action necessary.
Access Denied
MENUS LOCKEDAn attempt has been made to modify a menu
item while the control panel security
mechanism is enabled by the printer
administrator. The message will disappear
shortly, and the printer will return to  Ready
state.Contact the printer administrator to change
settings.
BAD DUPLEXER
CONNECTION
alternates with
For help press The duplexer is not connected properly and
must be reinserted before printing can
continue.Turn the printer off.
Press 
 to see step by step information.
BAD OPTIONAL TRAY
CONNECTIONThe 500-sheet input tray is not making proper
connection with the printer.1. Verify that the printer is on a level
surface.
2. Turn the printer off.
3. Reseat the printer on the 500-sheet
input tray.
4. Turn the printer on after reseating the
500-sheet input tray.
BLACK CARTRIDGE IN
WRONG POSITION
alternates with
For help press The black cartridge is installed in the wrong
slot and the cover is closed. 1.
Open the top and front covers.
CAUTION The image
transfer unit can be easily
damaged.
2. Open the image transfer unit.
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Control panel messageDescriptionRecommended action
The supplies gauge will display the
consumption levels of print cartridges.3.Remove the incorrect print cartridge.
4. Install the correct print cartridge.
5. Close image transfer unit and then close
the top and front covers.
Calibrating...The printer is calibrating.No action necessary.
Canceling... XThe printer is in the process of canceling a
job. The message will continue to be
displayed while the job is stopped, the paper
path flushed, and any remaining incoming
data on the active data channel is received
and discarded.No action necessary.
CARD SLOT X
NOT FUNCTIONALThe flash card in slot X is not working
correctly.1.Turn the printer off.
2. Remove the card from the slot indicated
and replace with a new card.
Checking paper pathThe engine is turning its rollers to check for
possible paper jams.No action necessary.
Checking printerThe engine is doing an internal test.No action necessary.
CHOSEN PERSONALITY
NOT AVAILABLE
alternates with
CHOSEN PERSONALITY
NOT AVAILABLE
For help press PJL encountered a request for a personality
that did not exist in the printer. The job is
aborted and no pages will be printed.1.
Press  for detailed information.
2. Press 
 and  to step through the
instructions.
3. Reprint using the correct driver for the
device.
CLEANING DISK X% COMPLETEA storage device is being cleaned. Do not
turn the printer off. When the process is
complete, the printer will automatically
restart.No action necessary.
Cleaning...A cleaning page is being processed.No action necessary.
Clearing event logThis message is displayed while the event log
is cleared. The printer will exit the  MENUS
once the event log has been cleared.No action necessary.
Clearing paper pathThe printer jammed or detected misplaced
paper when turned on. The printer is
attempting to eject jammed pages
automatically.No action necessary.
CLOSE FRONT COVERS
For help press The top cover needs to be closed.Close front covers.
NOTE This message might also
appear if the fuser is missing or
incorrectly installed. Ensure that the
fuser is correctly installed.
Close top cover. The top cover of the printer is open. Close the top cover.
ENWW Control panel messages 167
 
						

							
Control panel messageDescriptionRecommended action
Creating... CLEANING PAGEThis message is displayed while a cleaning
page is being generated. When the page is
complete, the control panel display backs up
one screen to the PRINT QUALITY menu.No action necessary.
When the page is printed, follow the
instructions printed on the cleaning page to
process the page.
CYAN CARTRIDGE IN
WRONG POSITION
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges.
The cyan cartridge is installed in the wrong
slot and the cover is closed.1.Open the top and front covers.
CAUTION The image
transfer unit can be easily
damaged.
2. Open the image transfer unit.
3. Remove the incorrect print cartridge.
4. Install the correct print cartridge.
5. Close image transfer unit and then close
the top and front covers.
DATA RECEIVED
To print last page press Go 
alternates with
Ready
To print last page press Go 
The printer received data and is waiting for a
form feed. When the printer receives another
file, the message should disappear.Press  to continue printing.
Date/TimePrompt for setting the printer date and time.
Default format is [YYYY]/[MMM]/[DD] [HH]-
[MM].To change, press  and follow the time and
date prompts.
DELETING PRIVATE JOBSThe printer is deleting a private stored job. A
PIN is required to delete a private job.No action necessary.
Deleting... XThe printer is currently deleting the stored job.No action necessary.
DISK DEVICE
FAILURE
To clear press 
alternates with
Ready
A device failure has occurred on the specified
drive. Printing may continue for jobs that do
not require access to the disk drive.1. To clear the message, press the  key.
2. If the message persists, remove and re-
install the EIO disk drive.
3. Turn the printer back on.
4. If the message still persists, replace the
EIO disk drive.
DISK FILE
OPERATION FAILED
To clear press 
alternates with
Ready The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a non-existent directory). Printing may
continue.
1.
To clear the message, press the 
 key.
2. If the message persists, turn the printer
off then on.
3. If the message reappears, there may be
a problem with the software application.
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Control panel messageDescriptionRecommended action
DISK FILE
SYSTEM IS FULL
To clear press 
alternates with
Ready
The printer received a PJL file system
command that attempted to store something
on the file system but was unsuccessful
because the file system is full.1.Use the HP Web Jetadmin software to
delete the stored job from the printer
control panel.
2. To clear the message, press the 
 key.
3. If the message persists, turn the printer
off then on.
DISK FILE
SYSTEM IS FULL
To clear press 
alternates with
Ready
The printer received a PJL file system
command that attempted to store something
on the file system but was unsuccessful
because the file system is full.●To clear the message, press the  key.
● If the message persists, turn the printer
off then on.
NOTE
This will also delete any files
saved in RAM.
DISK IS
WRITE PROTECTED
To clear press 
alternates with
Ready
The file system device is protected and no
new files can be written to it.1. To enable writing to the disk, turn off
write protection, using HP Web
Jetadmin.
2. To clear the message, press the 
 key.
3. If the message persists, turn the printer
off and then on.
Event Log EmptySHOW EVENT LOG  was selected from the
control panel, and the event log is empty.No action necessary.
FLASH FILE
OPERATION FAILED
To clear press 
alternates with
Ready
The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a non-existent directory).1. To clear the message, press the  key.
2. If the message persists, turn the printer
off then on.
3. If the message reappears, there may be
a problem with the software application.
Genuine HP supplies installedA new HP cartridge has been installed. The
printer returns to the  Ready state after
approximately 10 seconds.No action necessary.
INCOMPATIBLE [COLOR]
CARTRIDGE
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges. A cartridge is installed that is not intended for
use with this device.
1.
Open the top and front covers.
CAUTION The image
transfer unit can be easily
damaged.
2. Open the image transfer unit.
3. Remove the incorrect print cartridge.
4. Install the correct print cartridge.
5. Close image transfer unit and then close
the top and front covers.
ENWW Control panel messages 169
 
						

							
Control panel messageDescriptionRecommended action
INCOMPATIBLE SUPPLIES
alternates with
For status press 
The supplies gauge will display the
consumption levels of print cartridges.
At least two supplies are installed that are not
intended for use in this device.1.Press  to access the  SUPPLIES
STATUS  menu.
2. Press 
 and  to highlight the specific
supply that has a problem.
3. Press 
 to view help for the supply.
4. Press 
 and  to step through the
instructions.
Incorrect PINThe wrong PIN was entered. After three
incorrect PIN entries, the printer will return
to  Ready .Re-enter PIN correctly.
Initializing
permanent storageDisplayed when the printer is turned on to
show that permanent storage is being
initialized.No action necessary.
Initializing...This message is displayed when the printer
is turned on, as soon as the individual tasks
begin initialization.No action necessary.
INSERT OR CLOSE
TRAY X
For help press Tray XX must be inserted or closed before the
current job can be printed.Close the tray indicated.
INSTALL FUSERThe fuser is not installed or is not installed
correctly.Confirm that the fuser is installed in the printer
and is fully seated.
Press 
 to see step by step information.
INSTALL SUPPLIES
For status press 
The supplies gauge will display the
consumption levels of print cartridges.
At least one supply item is missing or is not
correctly seated in the printer and another
supply item is missing, incorrectly placed,
out, or low. Insert the supply item or make
sure the installed supply item is fully seated.1.Press  to access the SUPPLIES
STATUS menu.
2. Press 
 and  to highlight the specific
supply that has a problem.
3. Press 
 to view help for the supply.
4. Press 
 and  to step through the
instructions.
INSTALL TRANSFER UNITThe transfer unit is not installed or is not
installed correctly.1. Press  to access the SUPPLIES
STATUS menu.
2. Press 
 to highlight the transfer unit.
3. Press 
 to view help.
4. Press 
 and  to step through the
instructions.
INSUFFICIENT MEMORY
TO LOAD FONTS/DATA
For help press 
alternates with
Device The device does not have enough memory to
load the data, such as fonts or macros from
the location specified. 
Device can be one of
the following:
INTERNAL = ROM directly on the formatter
board
CARD SLOT X = font card in slot X 1.
To use the device without the data,
press 
.
2. To solve the problem, add more
memory to the device. DDR SDRAM
Memory: 128MB, (Q2630A) or 256MB
(Q2631A).
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Control panel messageDescriptionRecommended action
DIMMS
LOAD TRAY 1:
[TYPE] [SIZE]
alternates with
LOAD TRAY 1:
[TYPE] [SIZE]
For help press Tray 1 is loaded and configured for a type and
size other than the one specified in the job.1.If the correct paper is loaded, press .
2. Otherwise, remove the incorrect paper
and load Tray 1 with the specified paper.
3. If prompted, confirm the size and type of
paper loaded.
4. Confirm that the media guides are in the
correct position.
5. To use another tray, remove paper from
Tray 1 and then press 
.
LOAD TRAY 1:
[TYPE] [SIZE]
For help press This message appears when Tray 1 is
selected but is not loaded, and no other paper
trays are available for use.Load the correct paper in Tray 1 and press to continue.
If prompted, confirm the size and type of
paper loaded.
LOAD TRAY 1:
[TYPE] [SIZE]
To use another
tray press 
Alternates with
LOAD TRAY 1:
[TYPE] [SIZE]
For help press 
This message appears when Tray 1 is
selected but is not loaded, and other paper
trays are available for use.1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of
paper loaded.
3. Otherwise, select another tray.
LOAD TRAY X
[TYPE] [SIZE]
For help press This message appears when Tray XX is
selected but is not loaded, and no other paper
trays are available for use.Load the correct paper in the tray and
press  to continue.
LOAD TRAY X
[TYPE] [SIZE]
To use another
tray press 
alternates with
LOAD TRAY X
[TYPE] [SIZE]
For help press 
Tray XX is either empty or configured for a
type and size other than specified in the job,
and another paper tray is available.1.Load the paper tray with the specified
media.
2. Confirm that the media guides are in the
correct position.
3. If prompted, confirm the size and type of
paper loaded.
4. To use another tray, press 
.
Loading
program X
DO NOT POWER OFF Programs and fonts can be stored on the
printer’s file system and are loaded into RAM
when the printer is turned on. The number XX
specifies a sequence number indicating the
current program being loaded.No action necessary. Do not turn the printer
off.
ENWW
Control panel messages 171
 
						

							
Control panel messageDescriptionRecommended action
MAGENTA CARTRIDGE IN
WRONG POSITION
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges.
The magenta cartridge is installed in the
wrong slot and the cover is closed.1.Open the top and front covers.
CAUTION The image
transfer unit can be easily
damaged.
2. Open the image transfer unit.
3. Remove the incorrect print cartridge.
4. Install the correct print cartridge.
5. Close image transfer unit and then close
the top and front covers.
MANUALLY FEED
[TYPE] [SIZE]
alternates with
To use another tray press The job specifies manual feed, but Tray 1 is
empty. Another tray is available.Add paper to Tray 1 or press  to select
another tray.
MANUALLY FEED
[TYPE] [SIZE]A job was sent specifying  MANUAL FEED
and Tray 1 is empty.
No other tray is available.1. Load Tray 1 with the correct paper and
press  to continue.
2. If prompted, confirm the size and type
paper loaded.
MANUALLY FEED
[TYPE] [SIZE]
alternates with
MANUALLY FEED
[TYPE] [SIZE]
For help press The job specifies  MANUAL FEED, but Tray
1 is already loaded and configured for a type
or size other than that specified in the job.1. Load the correct paper in Tray 1.
2. If prompted, confirm the size and type of
paper loaded.
3. Otherwise, press 
 to select another
tray.
MANUALLY FEED
[TYPE] [SIZE]
To use another
tray press 
alternates with
MANUALLY FEED
[TYPE] [SIZE]
For help press 
A job was sent that specified  MANUAL
FEED  and Tray 1 is empty. Another tray is
available.1. Load Tray 1 with the correct paper.
2. If prompted, confirm the size and type of
paper loaded.
3. Otherwise, press 
 to select another
tray.
MANUALLY FEED
OUTPUT STACK
alternates with The even-numbered pages of a manual two-
sided document have been printed and the
printer is waiting for the output stack to be
inserted for the odd-numbered pages to be
printed.Follow the instructions on the 
Print on Both
Sides  instruction dialog box at the computer.
OR
Press 
 for help at the printer.
172 Chapter 8   Problem solving ENWW
 
						

							
Control panel messageDescriptionRecommended action
Then press  to
print second sides
Moving solenoid
To exit press.  StopThe printer is executing a component test and
the component selected is a solenoid.No action necessary.
Moving solenoid and motor
To exit press.  StopThe printer is executing a component test and
the components selected are the solenoid
and the motor.No action necessary.
No job to cancelThere are no stored jobs that can be
canceled.No action necessary.
NON HP SUPPLY
IN USE
alternates with
Ready
The supplies gauge will display the
consumption levels of print cartridges, but the
level of any refilled cartridge will not be
shown.The printer has detected that a non-HP print
cartridge is currently installed.If you believe you purchased an HP cartridge,
please call the HP fraud hotline (1–877–219–
3183, toll-free in North America).
CAUTION Any printer repair
required as a result of using non-HP
cartridges is not covered under HP
warranty.
ORDER [COLOR]
CARTRIDGE
The supplies gauge will display the
consumption levels of print cartridges.
alternates with
Ready
The supplies gauge will display the
consumption levels of print cartridges.The identified print cartridge is nearing the
end of its useful life. The printer is ready and
will continue for the estimated number of
pages indicated. Estimated pages remaining
is based upon the historical page coverage of
this printer.
Printing will continue until a supply needs to
be replaced.1. Press  to view help for the message.
2. Obtain the part number for the print
cartridge indicated.
3. Order a print cartridge
NOTE Supplies ordering
information is also available from the
embedded Web server. See 
Usingthe embedded Web server  for more
information.
ORDER FUSER KIT
LESS THAN X PAGES
For help press 
alternates with
Ready
The fuser is near the end of its life. The printer
is ready and will continue for the estimated
number of pages indicated.
Printing will continue until a supply needs to
be replaced.1. Press  to view help for the message.
2. Obtain the part number for the fuser kit.
3. Order the fuser kit.
NOTE Supplies ordering
information is also available from the
embedded Web server. See 
Usingthe embedded Web server  for more
information.
ORDER SUPPLIES
alternates with
Ready
For help press 
The supplies gauge will display the
consumption levels of print cartridges. More than one supply item is low.
Printing will continue until a supply needs to
be replaced.
1.
Press  Menu to access the menus.
2. Press 
 or  to highlight
INFORMATION , and then press .
3. Press 
 or  to highlight  SUPPLIES
STATUS , and then press 
.
4. Press 
 or  to highlight a supply that
needs to be ordered.
ENWW Control panel messages 173
 
						

							
Control panel messageDescriptionRecommended action
5.Press  to access help for the supply.
6. Obtain a part number from help.
7. Order the supply.
8. Repeat the previous steps as necessary
for each supply that needs to be
ordered.
9. Supplies ordering information is also
available from the embedded Web
server. See 
Using the embedded Webserver  for more information.
ORDER TRANSFER KIT
LESS THAN X PAGES
For help press 
alternates with
Ready
The transfer unit is near end of life. Printing
can continue.1.
Press  to view help for the message.
2. Obtain the transfer kit part number from
help.
3. Order the transfer kit.
NOTE Supplies ordering
information is also available from the
embedded Web server. See 
Using
the embedded Web server  for more
information.
Paused
To return to Ready
press STOPThe printer is paused, and there are no error
messages pending at the display. The I/O
continues receiving data until memory is full.Press the  Stop key.
Performing
upgradeA firmware upgrade is in process.Do not turn the printer off until the printer
returns to  Ready.
Performing...
PAPER PATH TESTThe printer is performing a paper path test.No action necessary.
Please waitThe printer is in the process of clearing data.No action necessary.
PRINT/STOP TESTThe printer is performing a print/stop test.No action necessary.
PRINTING STOPPEDThis message is displayed when a Print/Stop
Test is run and time expires.Press  to continue printing.
Printing...
CMYK SAMPLESThis message displays while the printer
CMYK samples page is being generated.No action necessary.
Printing...
CONFIGURATIONThe printer is generating the configuration
page. The printer will return to the online
Ready state when the page is completed.No action necessary.
Printing...
DEMO PAGE The printer is generating the demo page. The
printer will return to the online 
Ready state
when the page is completed. No action necessary.
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