HP Color LaserJet CP4005n User Manual

							
Factors affecting printer performance
Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured
in pages per minute (ppm). Other factors that affect printing speed include the use of special media
(such as transparencies, glossy media, heavy media, and custom-size media), printer processing time,
and download time.
The time required to download a print job from the computer and to process the job depends on the
following variables:
●The complexity and size of graphics
● The printer’s I/O configuration (network versus USB)
● The speed of the computer you are using
● The amount of printer memory installed
● The network operating system and configuration (if applicable)
● Printer personality (PCL or PostScript 3 emulation)
NOTE
Adding additional printer memory might resolve memory problems, improve how the
printer handles complex graphics, and improve download times, but it will not increase maximum
printer speed (ppm rating).
ENWW Factors affecting printer performance 155
 
						

							
Troubleshooting information pages
From the printer control panel, you can print pages that can help diagnose printer problems. The
procedures for printing the following information pages are described here:
●Configuration page
NOTE
It is recommended that you print a configuration page before beginning any printer
diagnostics.
● Paper path test page
● Registration page
● Event log
Configuration page
Use the configuration page to view or restore current printer settings, to help troubleshoot printer
problems, or to verify installation of optional accessories, such as DIMMs, paper handling accessories,
trays, and printer languages.
1.
Press  Menu to enter the  MENUS.
2. Press 
 to highlight  INFORMATION .
3. Press 
 to select  INFORMATION .
4. Press 
 to highlight  PRINT CONFIGURATION .
5. Press 
 to select  PRINT CONFIGURATION .
The message  Printing... CONFIGURATION  appears on the display until the printer finishes printing the
configuration page. The printer returns to the  Ready state after printing.
NOTE If the printer is configured with an HP Jetdirect print server or duplexer, an additional
configuration page will print that provides information about those devices.
Paper path test page
The  paper path test  page is useful for testing the paper handling features of the printer. You can define
the paper path you want to test by selecting the source, destination, and other options available on the
printer.
1. Press  Menu to enter the  MENUS.
2. Press 
 to highlight  DIAGNOSTICS .
3. Press 
 to select  DIAGNOSTICS .
4. Press 
 to highlight  PAPER PATH TEST .
5. Press 
 to select  PAPER PATH TEST .
The message  Performing... PAPER PATH TEST  appears on the display until the printer finishes the
paper path test. The printer returns to the  Ready state after printing the paper path test page.
156 Chapter 8   Problem solving ENWW
 
						

							
Registration page
The registration  page prints a horizontal arrow and a vertical arrow that show how far from center an
image can be printed on the page. You can set registration values for a tray so that an image on the
back and front of a page is centered. Setting the registration also allows edge-to-edge printing to be set
to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for
each tray. Perform the registration procedure for each tray.
1. Press  Menu to enter the  MENUS.
2. Press 
 to highlight  CONFIGURE DEVICE .
3. Press 
 to select  CONFIGURE DEVICE .
4. Press 
 to highlight  PRINT QUALITY .
5. Press 
 to select  PRINT QUALITY .
6. Press 
 to highlight  SET REGISTRATION .
7. Press 
 to select  SET REGISTRATION .
NOTEYou can select a tray by specifying a  Source. The default  Source is Tray 2. To set
the registration for Tray 2, go to step 12. Otherwise, proceed to the next step.
8. Press  to highlight  Source.
9. Press 
 to select  Source.
10. Press 
 or  to highlight a tray.
11. Press 
 to select the tray.
After selecting the tray, the printer control panel returns to the  SET REGISTRATION menu.
12. Press 
 to highlight  PRINT TEST PAGE .
13. Press 
 to select  PRINT TEST PAGE .
14. Follow the instructions on the printed page.
The message  Printing... REGISTRATION PAGE  appears on the display until the printer finishes
printing the registration page. The printer returns to the  Ready state after printing the registration page.
Event log
The event log lists the printer events, including printer jams, service errors, and other printer conditions.
1.Press  Menu to enter the  MENUS.
2. Press 
 to highlight  DIAGNOSTICS .
3. Press 
 to select  DIAGNOSTICS .
4. Press 
 to highlight  PRINT EVENT LOG .
5. Press 
 to select  PRINT EVENT LOG .
The message  Printing... EVENT LOG  appears on the display until the printer finishes printing the event
log. The printer returns to the  Ready state after printing the event log.
ENWW Troubleshooting information pages 157
 
						

							
Control panel message types
Control panel messages are divided into three types, depending on their severity.
●Status messages
● Warning messages
● Error messages
Within the error message category, some messages are ranked as  Critical error messages. This section
explains the differences between the control panel message types.
Status messages
Status messages reflect the current state of the printer. They inform you of normal printer operation and
require no interaction to clear them. They change as the state of the printer changes. Whenever the
printer is ready, not busy, and has no pending warning messages, the status message  Ready is
displayed if the printer is online.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with the
Ready  or Status  messages and remain displayed until the 
 button is pressed. If  CLEARABLE
WARNINGS  is set to JOB in the printer’s configuration menu, these messages are cleared by the next
print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing
a paper jam.
Some error messages are auto-continuable; if  AUTO CONTINUE = ON  the printer will continue normal
operation after displaying an auto-continuable error message for 10 seconds.
NOTE Any button pressed during the 10-second display of an auto-continuable error message
will override the auto-continue feature and the function of the button pressed will take precedence.
For example, pressing the  Menu button will display the main menu.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be cleared by
turning the printer off and then on. These messages are not affected by the  AUTO CONTINUE setting.
If a critical error persists, service is required.
The following table lists and describes control panel messages, in alphabetical order.
158 Chapter 8   Problem solving ENWW
 
						

							
Control panel messages
Message listing
Control panel messageDescriptionRecommended action
10.90.X REPLACE
[COLOR] CARTRIDGE
alternates with
For help press A color cartridge is out of toner and needs to
be replaced.Replace the color cartridge.
10.X.X CARTRIDGES
NOT ENGAGEDThe print cartridge is not seated properly in
the printer.Remove and reinstall the print cartridge.
10.X.X SUPPLY
MEMORY ERROR
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges.
The printer cannot read or write to at least one
print cartridge memory tag or at least one
memory tag is missing.
The following control panel messages
correspond to the color of the print cartridge:
10.00.00 = black print cartridge
10.00.01 = cyan print cartridge
10.00.02 = magenta print cartridge
10.00.03 = yellow print cartridge1.Turn the printer off then on.
2. Press 
 for more information.
3. If the error persists, contact HP Support
at 
http://www.hp.com/support/ljcp4005 .
11.X INTERNAL CLOCK ERRORThis message is displayed when there is a
problem with the real-time clock on the
formatter board.
XX=01 Dead clock battery
XX=02 Dead real-time clockPress  to continue. If this error occurs, the
printer will continue to track the time and date
using the processor clock until the printer is
turned off. Unless the error is corrected, you
will be prompted to reset the date and time
whenever the printer is turned off then on.
13.X.XX JAM IN
DUPLEX PATH
For help press There is a jam in the duplex path.1. Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
3. For more information, see 
Clearing
jams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX JAM IN
PAPER PATH
For help press There is a jam in the paper path. 1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
ENWW Control panel messages 159
 
						

							
Control panel messageDescriptionRecommended action
3.For more information, see Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX JAM IN
TRAY 1
Clear jam then
press Paper is jammed in Tray 1.1.
Press  for detailed information about
clearing the jam.
2. Press 
 to see step by step information.
3. For more information, see 
Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX JAM IN
TRAY X
For help press A page is jammed in Tray 2 or optional Tray 3.1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
3. For more information, see 
Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX JAM IN TOP
COVER OR DUPLEX AREA
For help press There is a jam in the top cover area.1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
3. For more information, see 
Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX JAM INSIDE
DUPLEXER
For help press Paper is jammed in the duplexer. Check the
device for jammed paper.1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
3. For more information, see 
Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX MULTIPLE
JAMS IN DUPLEX PATH
For help press There are multiple jams in the duplex path.
This includes the top cover area. 1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
160 Chapter 8   Problem solving ENWW
 
						

							
Control panel messageDescriptionRecommended action
3.For more information, see Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX MULTIPLE
JAMS IN PAPER PATH
For help press There are multiple jams in the paper path.
This includes the top cover area.1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
3. For more information, see 
Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
20 Insufficient Memory
For help press 
alternates with
20 Insufficient Memory
The printer has received more data from the
computer than fits in available memory.1.Press  to continue printing.
NOTE A loss of data will
occur.
2. Reduce the complexity of the print job to
avoid this error in the future.
3. Adding memory to the printer may allow
printing of more complex pages.
22 EMBEDDED I/O
BUFFER OVERFLOW
alternates withThe embedded Jetdirect print server has
overflowed.Press  to continue. When this error occurs,
data might be lost. If necessary, resend the
job to the printer.
40 EMBEDDED I/O BAD
TRANSMISSION
alternates withA connection with the embedded Jetdirect
print server has been broken.Turn the printer off then on. Press  for more
information.
If the message persists, contact HP Support
at 
http://www.hp.com/support/ljcp4005 .
41.3 UNEXPECTED
SIZE IN TRAY X
For help press 
alternates with
LOAD TRAY X
[TYPE] [SIZE]
To use another
tray press 
Media is loaded that is longer or shorter in the
feed direction than the size configured for the
tray. 1.
If the incorrect size was selected, cancel
the job or press 
 to access help.
OR
2. Press 
 to select another tray.
3. Press 
 and  to step through the
instructions.
ENWW Control panel messages 161
 
						

							
Control panel messageDescriptionRecommended action
41.5 UNEXPECTED
TYPE IN TRAY X
For help press 
alternates with
LOAD TRAY X
[TYPE] [SIZE]
To use another
tray press 
The printer senses a different media type in
the media path than configured in the tray.1.If the incorrect type was selected,
cancel the job or press 
 to access help.
OR
2. Press 
 to select another tray.
3. Press 
 and  to step through the
instructions.
49.XXXX
PRINTER ERROR
To continue
turn off then onA critical firmware error has occurred.1. Turn the printer off then on.
2. If the message persists, contact
HP Support at 
http://www.hp.com/
support/ljcp4005 .
50.X FUSER ERROR
For help press A fuser error has occurred. The following are
specific fuser errors:
50.1: A low fuser temperature error has
occurred in the main thermistor.
50.2: A fuser warm-up service error has
occurred.
50.3: A high fuser temperature error has
occurred in the main thermistor.
50.6: An open fuser error has occurred.
50.7: A fuser pressure release mechanism
failure has occurred.
The error might be due to an inadequate
power supply, inadequate line voltage, or a
problem with the fuser.1.Turn the printer off then on.
2. Press 
 and  to step through the
instructions.
3. If the message persists, contact
HP Support at 
http://www.hp.com/
support/ljcp4005 .
50.X FUSER ERROR
To continue
turn off then onA fuser error has occurred.Turn the printer off then on.
51.2Y
PRINTER ERROR
For help press 
alternates with
51.2Y
PRINTER ERROR
To continue Either a laser beam detects an error, or a
laser error has occurred.
The values of Y are:
Y Description
0 - Black
1 - Cyan
2 - Magenta
3 - Yellow1.
Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
162 Chapter 8   Problem solving ENWW
 
						

							
Control panel messageDescriptionRecommended action
turn off then on
52.X PRINTER ERROR
alternates with
To continue
turn off then onA printer error has occurred.Turn the printer off then on. Press  for more
information.
If the message persists, contact HP Support
at 
http://www.hp.com/support/ljcp4005 .
53.XX.X CHECK RAM
DIMM SLOT XA memory error has occurred.If prompted to do so, press  to continue. The
printer should come to the  Ready state, but
will not make full use of all memory installed.
Otherwise:
1. Turn the printer off.
2. Verify that all DDR SDRAM meets
specifications and is correctly seated.
3. Turn the printer on.
4. If the problem persists, contact
HP Support at 
http://www.hp.com/
support/ljcp4005 .
54.XX
PRINTER ERROR
To continue
turn off then onPrinting cannot continue. There is a sensor
malfunction.
Values of X are:
01 - Humidity sensor
15 - Yellow
16 - Magenta
17 - Cyan
18 - Black1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/
support/ljcp4005 .
55.X.X DC
CONTROLLER ERROR
For help press 
alternates with
55.0X.YY PRINTER ERROR
PRINTER ERROR
To continue
turn off then on
A printer command error has occurred.1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
56.XX
PRINTER ERROR
To continue
turn off then on A printer error has occurred.
1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
ENWW Control panel messages 163
 
						

							
Control panel messageDescriptionRecommended action
57.0X
PRINTER ERROR
To continue
turn off then onA printer fan error has occurred.1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
58.0X
PRINTER ERROR
For help press 
alternates with
58.0X
PRINTER ERROR
To continue
turn off then on
A memory tag error was detected.1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
59.XY
PRINTER ERROR
For help press 
alternates with
59.XY
PRINTER ERROR
To continue
turn off then on
A printer motor error has occurred.1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
Note: This message might also appear
if the transfer unit is missing or
incorrectly installed. Ensure that the
transfer unit is correctly installed.
60.X
PRINTER ERROR
alternates with
To continue
turn off then onA tray lifting error has occurred, where XX is
the number of the tray.1. Press  to see step by step information.
2. If the error reappears, turn the printer off
then on.
3. If the error does not clear, record the
message and contact HP Support at
http://www.hp.com/support/ljcp4005 .
62 NO SYSTEM
To continue
turn off then onNo system was found.1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
68.X PERMANENT
STORAGE FULL
For help press 
alternates with
68.X PERMANENT A non-volatile storage device is full. Pressing
the 
 button should clear the message.
Printing can continue, but there may be
unexpected behavior.
X Description
0 for onboard NVRAM
1 for removable disk (flash or hard) 1.
Press 
 to continue.
2. For 68.0  errors, turn the printer off then
on.
3. If a 68.0  error persists, contact
HP Support.
164 Chapter 8   Problem solving ENWW