HP Color LaserJet 2700 User Manual

							Software program problems
Cannot change system selections
Cause
Solution
The software program does not support system changes.See the software program documentation.
The correct printer driver is not loaded.Load the correct printer driver.
The correct program driver is not loaded. Load the correct program driver.
Cannot select a font from the software
Cause
Solution
The font is not available to the software program. See the software program documentation.
Cannot select colors
Cause
Solution
The software program does not support color.See the software documentation.
Color mode is not selected in the software program or printer
driver.Select Color mode instead of Grayscale or Monochrome
mode.
The correct printer driver is not loaded. Load the correct printer driver.
Printer driver does not recognize tray 3
Cause
Solution
The printer driver has not been configured to recognize tray 3.See the printer driver online Help for instructions to configure
the driver to recognize printer accessories. See 
Opening theprinter drivers.
The accessory might not be installed. Verify that the accessory is installed correctly.
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							Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the
cause of the problem.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●The driver setting is incorrect. To change the media type setting, see 
Type and Size.
●Use media that meets HP specifications. See 
Print-media specifications.
●The surface of the media is too smooth. Use paper that meets HP specifications. See 
Print-media
specifications.
●The moisture content is uneven, too high, or too low. Use media from a different source or from an
unopened ream.
●Some areas of the media reject toner. Use media from a different source or from an unopened
ream.
●The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets the specifications
for this printer. See 
Print-media specifications.
●The paper is excessively rough. Use a smoother, xerographic paper.
●The media that you are using is too heavy for the media type setting that you selected, and the
toner is not fusing to the media.
Overhead transparency defects
Overhead transparencies can display the same image-quality problems as other types of media and
also defects that are specific to printing on transparencies. Also, because transparencies are pliable in
the print path, the paper-handling components can mark their surface.
NOTEAllow transparencies to cool for at least 30 seconds before handling them.
●In the printer driver Paper tab, select Transparency as the paper type. Also, make sure that the
tray is correctly configured for transparencies.
●Make sure that the transparencies meet the specifications for this printer. See 
Print-media
specifications.
●The transparencies are not designed for correct toner adhesion. Use only transparencies that are
designed for HP Color LaserJet printers.
●Handle transparencies by the edges. Oil from fingers can cause spots and smudges.
●Small, random, dark areas on the trailing edge of solid-fill pages might result when transparencies
stick together in the output bin. Try printing the job in smaller batches.
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							●If printed colors look wrong when printed, select different colors in the software program or printer
driver.
●If you are using a reflective overhead projector with the printed transparencies, use a standard
overhead projector instead.
Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See the printer getting started guide for operating-environment specifications.
Print quality problems associated with jams
Make sure that all sheets are cleared from the paper path, and then print two to three pages to clean
the printer.
Print-quality problems associated with toner buildup inside the
printer
Over time, toner and other particles can collect inside the printer. This buildup can cause the following
print-quality problems:
●Marks at even intervals on the printed side of the page
●Toner that smears easily
●Toner specks on the page
●Vertical streaks or bands on the page
To correct these types of problems, clean the printer. See 
Cleaning the printer.
NOTETo help reduce toner buildup, always configure the media type in the tray to match the
media type that you are using. Printing on media that is a different type than the configuration
setting can cause excess toner buildup.
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							Using the HP ToolboxFX to troubleshoot print-quality problems 
From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing
the problem. The print-quality trouble shooting page prints five bands of color, which are divided into four
overlapping sections. By examining each section, y ou can isolate the problem to a particular cartridge.
SectionPrint-cartridge
1Yellow
2Cyan
3Black
4Magenta
●If a mark or spot appears in on
ly one section, replace the print cartridge that corresponds to that
section.
● If a mark or line appears in more than one sectio
n, replace the print cartridge that matches the
color of the mark or line.
● If a 
repeating  pattern of dots, marks, or lines appe ars on the page, clean the printer. See 
Cleaning
the printer. After cleaning the printer, print another print-quality troubleshooting page to see if the
defect is gone.
To print the print-quality troubleshooting page
1. Open the HP ToolboxFX. See 
To view the HP ToolboxFX .
2. Click the  Help folder, and then click the  Troubleshooting page.
3. Click the  Print button, and then follow the directions on the printed pages.
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							Calibrating the printer
Calibration is a printer function that optimizes print quality. If you experience any print-quality problems,
calibrate the printer.
1.Press OK.
2.Press > to highlight System Setup, and then press OK.
3.Press > to highlight Print quality, and then press OK.
4.Press > to highlight Calibrate color, and then press OK.
5.Press > to highlight Calibrate now, and then press OK.
6.Press OK.
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							Network problems (HP Color LaserJet 2700n only)
Check the following items to verify that the printer is communicating with the network. Before you begin
this troubleshooting procedure, print a configuration page. See 
Using printer information pages.
1.Are any physical connection problems evident between the workstation or file server and the
printer?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications.
2.Are the network cables connected correctly?
Make sure that the printer is attached to the network through the appropriate port and cable. Check
each cable connection to make sure that it is secure and in the right place. If the problem continues,
try a different cable or connect to different ports on the hub or transceiver. The amber activity light
and the green link status light next to the port connection on the back of the printer should be lit.
3.Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See 
Link
speed and link duplex settings.
4.Can you ping the printer? (Windows)
a.Click Start, click Run, type cmd, and click OK to open an MS-DOS command prompt.
b.Type ping followed by the printer IP address. For example, type: ping 192.168.45.39
If the ping command is successful, a list of replies from the printer appears in the window.
c.If you can ping the printer, verify that the IP address configuration for the printer is correct on
the computer. If it is correct, delete the printer and then add it again.
-or-
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network.
5.Have any software programs been added to the network?
Make sure new programs are compatible and that they are installed correctly and use the correct
printer drivers.
6.Can other users print?
The problem might be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).
7.If other users can print, are they using the same network operating system?
Check your system for the correct network operating system setup.
8.Is your protocol enabled?
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							Check the status of your protocol on the Configuration report. You can also use the embedded
Web server, the HP ToolboxFX, or Macintosh Configure Device to check the status of other
protocols. See 
Managing the printer.
9.Does the printer appear in HP Web Jetadmin or other management programs?
●Verify the network settings on the Network configuration page.
●Confirm the network settings for the printer by using the control panel.
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							A Supplies and accessories
●To order supplies in the U.S., go to www.hp.com/sbso/product/supplies.
●To order supplies worldwide, go to 
www.hp.com/ghp/buyonline.html.
●To order supplies in Canada, go to 
www.hp.ca/catalog/supplies.
●To order supplies in Europe, go to 
www.hp.com/go/supplies.
●To order supplies in Asia-Pacific, go to 
www.hp.com/paper/.
●To order accessories, go to 
www.hp.com/go/accessories.
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							Parts and supplies
Spare parts and supplies for this printer will be available for at least five years after production has
stopped.
PartPart numberType/size
Memory upgrades (DIMMs)Q1887ASynchronous 64 MB DDR SDRAM DIMM
Q7721ASynchronous 128 MB DDR SDRAM DIMM
Q7722ASynchronous 256 MB DDR SDRAM DIMM
AccessoriesQ5985AOptional 500-sheet paper feeder (tray 3)
 J6035DHP Jetdirect 175x print server (fast Ethernet, 10/100base-
TX, USB 1.1)
J6072AHP bt1300 Bluetooth1 wireless printer adapter (USB 1.1
interface)
J7942AHP Jetdirect en3700 print server (fast Ethernet, full feature
set, 10/100base-TX, USB 2.0)
J7951AHP Jetdirect ew2400 wired/wireless print server (fast
Ethernet, value feature set, USB 2.0)
Printer suppliesQ7560ABlack print cartridge
Q7561ACyan print cartridge
Q7562AYellow print cartridge
Q7563AMagenta print cartridge
Cables C6518A USB 2.0 printer cable (2-meter [6.5-foot] standard)
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