HP Color LaserJet 2700 User Manual

							
For more precise levels, follow the instructions in the table below to print a supplies status page.
DeviceProcedure
Printer control panel1.Press  OK.
2. Press  > to highlight  Reports, and then press  OK.
3. Press  > to highlight  Supplies status , and then press  OK.
The HP ToolboxFXIn the  Status  tab, click  Supplies Status  to open the supplies status page.
Embedded Web server1.In your browser, enter the IP address for the printer home page and press
Enter  to open the printer status page. See 
Using the embedded Web server .
2. On the left side of the screen, click  Supplies Status to open the supplies status
page.
NOTE The IP address is found on the printer network configuration page.
See 
Using printer information pages .
HP Web Jetadmin In HP Web Jetadmin, select the  printer device. The device status page shows print
cartridge information.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes, and do not touch the surface of the roller.
HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
● Percentage of s
upplies remaining
● Approximate pages remaining
● Number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use 
of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair  that is required as a result of using a non-HP print cartridge  will not be
covered under the printer warranty.
If you use a non-HP print cartri dge, HP cannot ensure the accuracy of certain features.
If the non-HP print cartridge was sold to you as a genuine HP product, see 
HP fraud hotline and Web
site .
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							Print-cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted into the
printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print
cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see 
HP fraud hotline and Web site.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is non-
HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●You are experiencing a high number of problems with the print cartridge.
●The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
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Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.
Supply replacement guidelines
To facilitate the replacement of supplies, keep the  following guidelines in mind when setting up the
printer.
● Sufficient space is required above and in the front of the printer for removing supplies.
● The printer should be located 
on a flat, sturdy surface.
For instructions on installing supplie s, see the installation guides provided with each supply item or go
to 
www.hp.com/support/clj2700 .
CAUTIONHewlett-Packard recomme nds the use of HP products in  this printer. Use of non-
HP products may cause problems  requiring service that is not covered by the HP warranty or
service agreements.
Changing print cartridges
When a print cartridge approaches the end of us eful life, the control panel displays a message
recommending that you order a replacement. The prin ter can continue to print using the current print
cartridge until the control panel displays a message instructing you to replace the cartridge.
The printer uses four colors and has a different print  cartridge for each color: black (K), cyan (C), magenta
(M), and yellow (Y).
Replace a print cartridge when  Replace  cartridge appears on the control panel.
To change the print cartridge
1.Open the front door.
CAUTION Do not place anything on the transfer un it and do not touch the transfer unit,
which is located on the inside of the front door.
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2.Remove the used print cartridge from the printer.
3.Remove the new print cartridge from the bag. Place  the used print cartridge in the bag for recycling.
4.Grasp both sides of the print cartridge and distri bute the toner by gently rocking the print cartridge
from front to back.
CAUTION Do not touch the shutter or the surface of the roller.
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							5.Remove the orange shipping locks  and the shipping tape attached to the left shipping lock from
the new print cartridge. Discard the shipping tape  and shipping locks according to local regulations.
6.Align the print cartridge with the tracks inside th e printer, and using the handles, insert the print
cartridge until it is firmly seated.
7. Firmly close the front door.
After a short time,  Ready should appear on the control panel.
8. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
9. If you are using a non-HP print cartridge, check th e printer control panel for further instructions.
For additional help, see the Web sites listed in 
Supply replacement guidelines .
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							Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has
a cleaning mode that can correct and prevent these types of problems.
To clean the printer using the printer control panel
1.Press OK.
2.Press > to highlight Service, and then press OK.
3.Press > to highlight Cleaning mode, and then press OK.
4.Load tray 1 with plain paper, and then press OK to start the cleaning process.
To clean the printer using the HP ToolboxFX
1.Open the HP ToolboxFX.
2.In the Devices pane, double-click the printer icon.
3.Double-click the HP folder, and click Troubleshooting.
4.Under Cleaning Page, click Print Page. A patterned page prints.
5.At the printer, load the patterned page face-up in tray 1.
6.At the computer, click Clean.
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							8 Problem solving
This chapter describes what to do if problems arise with your printer.
●
Basic troubleshooting checklist
●
Control-panel messages
●
Jams
●
Paper-handling problems
●
Printer response problems
●
Printer control-panel problems
●
Color-printing problems
●
Incorrect printer output
●
Macintosh problems
●
Software program problems
●
Print-quality troubleshooting
●
Network problems (HP Color LaserJet 2700n only)
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							Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
●Is the printer connected to power?
●Is the printer on?
●Is the printer in the Ready state?
●Are all necessary cables connected?
●Do any messages appear on the control panel?
●Are genuine HP supplies installed?
●Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to 
www.hp.com/support/clj2700.
Factors that affect printer performance
Several factors affect the time it takes to print a job:
●Maximum printer speed, measured in pages per minute (ppm)
●The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●Printer processing and download time
●The complexity and size of graphics
●The speed of the computer you are using
●The USB connection
●The printer I/O configuration
●The amount of printer memory installed
●The network operating system and configuration (if applicable)
●Printer personality (PCL or PS)
NOTEAlthough additional printer memory can resolve memory problems, improve how the
printer handles complex graphics, and improve download times, it will not increase maximum
printer speed (ppm).
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							Control-panel messages
The control-panel messages indicate the current printer status. In addition, alert, warning, and critical
error messages indicate situations that might require action.
Alert and warning messages appear temporarily and might require that you acknowledge the message
by pressing OK to resume printing or by pressing X to cancel the job. With certain warnings, the job
might not finish printing or the print quality might be affected. If the alert or warning message is related
to printing and the auto-continue feature is on, the printer will attempt to resume printing the job after
the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Restarting the printer might fix the problem.
If a critical error persists, the printer might require service.
Control-panel messageDescriptionRecommended action
10.XXXX Supply ErrorThe e-label for one of the print cartridges
cannot be read or is missing.
●10.0000 = black e-label error
●10.0001 = cyan e-label error
●10.0002 = magenta e-label error
●10.0003 = yellow e-label error
●10.1000 = black e-label is missing
●10.1001 = cyan e-label is missing
●10.1002 = magenta e-label is missing
●10.1003 = yellow e-label is missing1.Reinstall the print cartridge.
2.Turn the printer off and then on.
3.If the problem is not solved, replace the
cartridge.
49 Error
Turn off then onThe printer experienced an internal error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
50.X Fuser Error
Turn off then onThe printer has experienced an error with the
fuser.Turn off the printer, wait at least 25 minutes,
and then turn on the printer.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
51.XX Error
Turn off then onThe printer has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
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							Control-panel messageDescriptionRecommended action
If the message persists, contact HP support.
See 
Service and support.
54.XX Error
Turn off then onThe printer has experienced an error with one
of the internal sensors.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
55.X Error
Turn off then onThe printer has experienced an internal error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
57 Fan Error
Turn off then onThe printer has experienced a problem with
its internal fan.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
59.X Error
Turn off then onThe printer has experienced a problem with
one of the motors.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
79 Error
Turn off then onThe printer has experienced an internal
firmware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
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