HP Color LaserJet 2700 User Manual

							
6.Open the top cover.
7.If the jammed sheet is visible, remo ve it and then close the top cover.
8.If the sheet is not visible, use the power switch to turn off the printer.
WARNING! The fuser will be hot. Wait 10  minutes before proceeding.
ENWW Jams 101
 
						

							
9.Place your thumbs on the fuser latches, squeeze  the latches, and pull up on the fuser to remove
it.
10. On the fuser, lift the shutter door.
CAUTION Do not open the shutter door while the fuser is in the printer.
11.Remove any jammed sheets.
NOTE If the sheet tears, make sure that all fragments are removed before you resume
printing.
102 Chapter 8   Problem solving ENWW
 
						

							12.Hold the fuser with your thumbs  on the latches, and then push both sides of the fuser into the
printer. Press the fuser down  until it clicks into place.
13.Close the top cover and then turn on the printer.
Jam in output bin
For this control-panel message, look in two places for jams. First, check the output bin area for a jam.
Next, starting with step 3, check the top cover area.
1.Look for jammed paper in the output bin area.
2. Remove any visible media.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
ENWW Jams 103
 
						

							
3.Open the top cover.
4.If the jammed sheet is visible, remove it and then close the top cover.
5.If the sheet is not visible, use the power switch to turn off the printer.
WARNING! The fuser will be hot. Wait 10 minutes before proceeding.
104 Chapter 8   Problem solving ENWW
 
						

							
6.Place your thumbs on the fuser latches, squeez e the latches, and pull up on the fuser to remove
it.
7. On the fuser, lift the shutter door.
CAUTION Do not open the shutter door while the fuser is in the printer.
8.Remove any jammed sheets.
NOTE If the sheet tears, make sure that all fragments are removed before you resume
printing.
ENWW Jams 105
 
						

							9.Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the
printer. Press the fuser down  until it clicks into place.
10.Close the top cover and then turn on the printer.
106 Chapter 8   Problem solving ENWW
 
						

							Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide. For ordering information, see 
Supplies and accessories.
For media specifications for this printer, see 
Print-media specifications.
Printer feeds multiple sheets
Cause
Solution
The paper exceeds the maximum stack-height indicator mark
in the tray (trays 2 or 3).Open the tray and verify that the media stack is below the
maximum stack-height mark.
The paper is sticking together.Remove the media, flex it, rotate it 180 degrees, or flip it over,
and then reload it into the tray.
NOTEDo not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The media does not meet the specifications for this printer.Use only media that meets HP specifications for this printer.
See 
Print-media specifications.
Paper is being used in a high-humidity environment. Use another type of paper.
Printer feeds incorrect page size
Cause
Solution
The correct size of media is not loaded in the tray.Load the correct size of media in the tray.
The correct size of media is not selected in the software
program or printer driver.Confirm that the settings in the program and printer driver are
appropriate, because the program settings override the printer-
driver and control-panel settings, and the printer-driver settings
override the control-panel settings.
The correct size or media for tray 1 is not selected on the printer
control panel.At the control panel, select the correct size for tray 1.
The media size is not configured correctly for the tray. Print a configuration page or use the control panel to determine
the size for which the tray is configured.
Printer pulls from an incorrect tray
Cause
Solution
You are using a driver for a different printer.Use a driver for this printer.
The specified tray is empty.Load media in the specified tray.
The media size is not configured correctly for the tray. Print a configuration page or use the control panel to determine
the size for which the tray is configured.
ENWWPaper-handling problems 107
 
						

							Media does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load a sheet of media into tray 1 and press OK.
The tray is empty.Load media into the tray.
Media from a previous jam has not been completely removed.Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See 
Jams.
The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media. Verify that the guides are touching the media.
Media does not feed from trays 2 and 3
Cause
Solution
Manual feed or tray 1 is selected in the software program.Load a sheet of media into tray 1 and press OK.
The tray is empty.Load the tray.
The correct media type for the tray is not selected on the printer
control panel.At the printer control panel, select the correct type for the tray.
Media from a previous jam has not been completely removed.Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See 
Jams.
Tray 3 (500-sheet input tray) does not appear as a tray option.Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly attached and that the printer driver has been
configured to recognize tray 3. See 
Opening the printer
drivers.
Tray 3 is incorrectly installed.Print a configuration page to confirm that tray 3 is installed. If
not, verify that the optional 500-sheet feeder assembly is
correctly attached to the printer.
The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media stack. Verify that the guides are touching the stack.
Transparencies or glossy paper will not feed
Cause
Solution
Transparencies that do not meet HP specifications might have
been loaded.Use transparencies designed for HP Color LaserJet printers.
The correct media type is not specified in the software or printer
driver.Verify that the correct type is selected in the software or printer
driver.
The tray is overfilled. Remove excess media from the tray. Make sure the stack is
below the maximum stack height mark in tray 2 or 3. Place only
one sheet of media in tray 1.
108 Chapter 8   Problem solving ENWW
 
						

							Transparencies or glossy paper will not feed
Cause
Solution
Media in another tray is the same size as the transparencies
or glossy paper, and the printer is defaulting to the other tray.Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See 
Configuring trays.
The tray that contains the transparencies or glossy paper is not
configured correctly for type.Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See 
Configuring trays.
Envelopes printing issues
Cause
Solution
Envelopes are loaded in an unsupported tray.Load envelopes into tray 1.
Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled
environment. See 
Envelopes for more information.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes. Store envelopes in a controlled
environment.
The envelope orientation is incorrect.Verify that the envelope is loaded correctly. See Configuring
trays.
This printer does not support the envelopes.See Print-media specifications or the HP LaserJet Printer
Family Print Media Specification Guide.
The tray is configured for a size other than envelopes. Configure the tray size for envelopes.
Output is curled or wrinkled
Cause
Solution
The media does not meet the specifications for this printer.Use only media that meets the HP specifications for this
printer. See Print-media specifications.
The media is damaged or in poor condition.Remove the media from the tray and load media that is in good
condition.
The printer is operating in an excessively humid environment.Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas.Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
The media was not stored correctly and may have absorbed
moisture.Remove the media and replace it with media from a fresh,
unopened package.
The media has poorly cut edges.Remove the media, flex it, rotate it 180 degrees, or turn it over,
and then reload it into the tray. Do not fan paper. If the problem
persists, replace the paper.
The specific media type was not configured for the tray or
selected in the software.Configure the software for the media (see the software
documentation). Configure the tray for the media. See
Configuring trays.
ENWWPaper-handling problems 109
 
						

							Output is curled or wrinkled
Cause
Solution
The media was used previously.Do not reuse media.
Output is consistently curled. Use the control-panel Service menu to turn on the Less paper
curl option. See Service menu.
Printer will not perform manual duplexing (2-sided printing) or duplexes incorrectly 
Cause
Solution
The printer driver is not set up for 2-sided printing.Configure the printer driver for 2-sided printing. See Opening
the printer drivers.
The first page is printing on the back of preprinted forms or
letterhead.For tray 1, load the letterhead paper first-side-down, bottom
first. For tray 2 or tray 3, load the letterhead paper first-side-
up, top edge toward the back of the tray. See 
Using 2-sided
(duplex) printing for more information.
The printer configuration is not set for duplexing. Configure the printer for manual duplexing:
1.On the Windows taskbar, click Start, click Settings, and
then click Printers.
●For Windows 2000 and Windows XP, click Start,
and then click Printers.
2.Select the printer.
3.In the File menu, click Properties.
4.Click the Device Settings tab or the Configure tab.
5.Select Allow manual duplexing.
Printing is only on one side even when manual 2-sided (duplex) is selected
Cause
Solution
Manual 2-sided printing is not enabled.Configure the printer driver to enable manual 2-sided printing.
See 
Opening the printer drivers.
The paper size that is selected does not support 2-sided
(duplex) printing.Load and select a size and type of paper that supports 2-sided
printing.
110 Chapter 8   Problem solving ENWW