HP Color LaserJet 2700 User Manual

							Control-panel messageDescriptionRecommended action
79 Service Error
Turn off then onAn incompatible DIMM is installed.1.Turn the printer off by using the power
switch.
2.Install a DIMM that the printer supports.
See 
Service and support for a list of
supported DIMMs. See 
Working withmemory for DIMM installation
instructions.
3.Turn the printer on.
If the message persists, contact HP support.
See 
Service and support.
Color disabled. Using black onlyThe printer has been set to disable color
printing. Jobs will only print in black and white.The printer is behaving correctly with the
current settings. If you need to print in color,
contact your administrator. See 
Restricting
color printing.
Device error
Press OKAn internal error occurred.Press OK to resume the job.
Door openThe printer door is open.Close the door.
Engine comm. errorThe printer experienced an internal
communication error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
Incorrect A print cartridge is installed in the incorrect
slot.Be sure that each print cartridge is in the
correct slot. From top to bottom, the print
cartridges are installed in this order: black,
yellow, cyan, magenta.
Incorrect suppliesMore than one print cartridge is installed in
the incorrect slot.Be sure that each print cartridge is in the
correct slot. From top to bottom, the print
cartridges are installed in this order: black,
yellow, cyan, magenta.
Install  cartridgeThe cartridge is either not installed or not
correctly installed in the printer.Install the print cartridge. See Changing printcartridges.
Install suppliesMore than one cartridge is either not installed
or not correctly installed in the printer.Install the print cartridges. See Changing
print cartridges.
Invalid driverYou are using an incorrect printer driver.Select the correct printer driver.
Jam in 
( indicates the area where the jam
has occurred)The printer has detected a jam.Clear the jam from the area indicated on the
control panel. The job should continue to
print. If it does not, try reprinting the job.
If the message persists, contact HP support.
See 
Service and support.
Load paperAll trays are empty. Load print media into the trays.
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							Control-panel messageDescriptionRecommended action
Load tray #
Press OKThe printer is processing a manual-duplex
job, and has printed the first sides. The printer
waits for you to load the pages into the tray to
print the second sides.Load the printed pages into the tray to print
the second sides. See 
Using 2-sided (duplex)printing for more information.
Load tray #  A tray is configured for the media type and
size that the print job is requesting, but that
tray is empty.Load the correct media into the tray, or
press OK to use media in a different tray.
Load tray 1  No trays are configured for the media type
and size that the print job is requesting.Load the correct media into tray 1, or press
OK to use media in a different tray.
Manual feed
Press OKThe printer is set for manual feed mode.Press OK to clear the message and then load
the correct media into tray 1.
Memory is low
Press OKThe printer memory is almost full.Press OK to finish the job, or press X to
cancel the job.
Break the job into smaller jobs that contain
fewer pages.
For information about increasing the printer
memory, see 
Working with memory.
Misprint
Press OKPrint media has been delayed as it moves
through the printer.Press OK to clear the message.
No paper pickup
Press OKThe print engine has failed to pick up a piece
of media.In tray 1, verify that the media was inserted
far enough into the tray. In tray 2 or optional
tray 3, verify that the paper-length guide is in
the correct position for the media size that you
are using.
Reload the media in the input tray and
press OK to continue the job.
If the message persists, contact HP support.
See 
Service and support.
Non HP  installedA new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press OK.If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press OK.
Non HP supply in useA non-HP supply is installed, and you
pressed OK to override the error message.If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
Order  cartridgeThe identified print cartridge is nearing the
end of its useful life.Order the identified print cartridge. Printing
will continue until Replace 
cartridge appears.
See 
Supplies and accessories for more
information.
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							Control-panel messageDescriptionRecommended action
Order suppliesMore than one supply item is low.Check the supply-level gauges on the control
panel, or print a supplies status page to
determine which cartridges are low. See
Using printer information pages
Order the identified print cartridges. Printing
will continue until Replace 
cartridge appears.
See 
Supplies and accessories for more
information.
Page too complex
Press OKThe printer cannot process the page.Press OK to continue printing the job, but
output might be affected.
Replace  cartridgeThe print cartridge is empty.Replace the print cartridge. See Changingprint cartridges.
Replace suppliesMore than one print cartridge is empty.Check the supply-level gauges on the control
panel, or print a supplies status page to
determine which cartridges are empty. See
Using printer information pages.
Replace the cartridges. See 
Changing printcartridges.
Sensor Error
Turn off then onThe printer has experienced an error with the
top-of-page sensor.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See 
Service and support.
Unauthorized A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press OK.If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press OK.
Unauthorized supply in useA non-HP supply is installed, and you
pressed OK to override the error message.If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
Unexpected size in tray #The printer has detected print media in the
tray that does not match the configuration for
the tray.Load the correct media into the tray, or
configure the tray for the size that you have
loaded. See 
Configuring trays.
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							Jams
Use this illustration to troubleshoot jams in th e printer. For instructions to clear jams, see Clearing
jams.
Figure 8-1   Jam locations (printer shown without optional tray 3)
1Output bin
2Paper path
3Tray 1
4Trays 2 or 3
5Fuser
Common causes of jams
Common causes of jams1
CauseSolution
The media does not m eet specifications.Use only media that meets HP specifications. See Print-media
specifications.
A component is installed incorrectly.Verify that all print cartridges, trays, and the fuser are correctly
installed.
You are using media that has al ready passed through a printer
or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Configuring trays .
The media is skewed.The input-tray guides are not adj usted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together. Remove the medi a, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
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							Common causes of jams1
CauseSolution
The media is removed before it settles into the output bin.Reset the printer. Wait until the page completely settles in the
output bin before removing it.
The media is in poor condition.Replace the media.
The internal rollers from tray 2 or optional tray 3 are not picking
up the media.Remove the top sheet of media. If the media is heavier than
163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is perforated or embossed.Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.
Printer supply items have reached the end of their useful life.Check the printer control panel for messages prompting you to
replace supplies, or print a supp lies status page to verify the
remaining life of the supplies. See 
Replacing supplies and
parts .
Paper was not stored correctly.Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the printer still continues to jam, contact HP Cu stomer Support or your authorized HP service provider.
Clearing jams
Procedures in the following sections correspond wi th a jam message that might appear on the control
panel.
Jam in tray 1
1. Remove the media from tray 1.
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							2.Grasp the jammed sheet by both corners and pull.
3.Place the media stack in tray 1.
4.Confirm that the media guides are against the media without bending it.
5.Press  OK to resume printing.
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							Jam in tray 2 or optional tray 3
1.If the optional tray 3 is install ed, pull it out and place it on a  flat surface. If the jammed sheet is
visible, remove it.
2. If the sheet is not visible, check  inside the printer at the top of the tray opening. Remove any jammed
media.
3. Pull out tray 2 and place it on a flat surface.
4.If the jammed sheet is visible, remove it.
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							5.If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.
6.Replace tray 2 and optional tray 3.
7.Press  OK to resume printing.
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Jam in print paper path
For this control-panel messages, look in two areas for jams. First, check the front door area for a jam.
Next, starting with step 6, check the top cover area.
1. Open the front door.
CAUTION Do not place anything on the transfer un it. Do not touch the top of the transfer
unit or the contacts on the left side of it.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
2. Remove any visible media.
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							3.Locate the green registration-plate tabs th at are below the bottom print cartridge.
4.Press the tabs, and then lift the registration plate.  Remove any jammed media, and then return the
registration plate to its closed position.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
5. Close the front door.
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