GTE Omni Si Database Technical Practices Manual

TL-130200-1001Change Night
Destination of an8.7.6 Change Night Destination of an Agent Group (transaction
Agent Group45) allows the user to change the night destination of any agent
group.I---------------------------------------------------------------------,II
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ICHANGE NIGHT DESTINATION OF AN AGENT GROUP45 
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II
III
IAGENT GROUP NUMBER 
(0--->7) >O.I
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ICURRENT NIGHT DESTINATION: DIRECTORY NUMBER 5678
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II
II
INEW DESTINATION TYPE:I
II
A)DIRECTORY NUMBERI
I..-II
IB)ATTENDANT(S)I
I0)AGENT GROUPI
II...

- -TL-130200-1001
Delete a CAS Main/ACD8.7.8 Delete a CAS Main/ACD Agent Group (transaction 47)
allows the user to delete an agent group having no agents.
r--------------------------------------------------------------------~IIIIDELETE A CAS MAINIACD AGENT GROUP
47 I
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IAGENT GROUP TO BE DELETED 
(0--->7) >O.I
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IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) 
>Y.i
I.~.I
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.._I
IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >;I
II
I
I-...

TL-130200-1001l-----------------------------------------------------------------------------------~III
ICAS MAINIACD TRUNK DATA50II
II
f55) DISPLAY BREAKDOWN OF ALL CAS MAIN/ACD TRUNKS BY TRUNK #II
II
I56) DISPLAY BREAKDOWN OF ALL CAS 
MAIN/ACD TRUNKS BY AGENT GROUPI
II
I51) DISPLAY ALL CAS MAIN/ACD TRUNKS WITH A SPECIFIC SOURCEI
I52) CHANGE IN-SERVICE/OUT-OF-SERVICE STATE OF A CAS MAIN/ACD TRUNKI
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’-53) CHANGE SOURCE GROUP OF A CAS MAIN/ACD TRUNKI
II
I54) CHANGE PRIMARY DESTINATION FOR TRUNK GROUP,I...

rTL-130200-1001
Display CAS Main/ACD
Trunks by Agent8.8.2 Display CAS Main/ACD Trunks by Agent Group Number
(transaction 56) allows the user to see all CAS 
Main/ACD trunks
Group Numberlisted by trunk number, in addition to the service state and source
message.
M-306
II
;CAS MAINIACD TRUNKS BY AGENT GROUP NUMBER 56
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I.=- TRK#STA SOURCETRK# STA SOURCEI--- I--
~-GROUP 
#o 16INS
PARK FOREST19INSHOMEWOODII34INS
PARK FOREST3900s FLOSSMOORII4060s“BLANK-4100s“BLANK-I
I49INS CHICAGO HEIGHTS 50INSCHICAGO
I...

TL-130200-1001Display Trunks with a8.8.3 Display Trunks With a Specific Source Group (transaction
Specific Source Group51) allows the user to see trunks in specific source group.
Trunks are displayed by trunk number, service state, trunk group,
and agent group.
. .
r-------------------------------------------------------------------,II
ITRUNKS IN A SPECIFIED SOURCE GROUP51 iI
..-I
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Ii SOURCE GROUP NUMBER (0--->31) >8.
I SOURCE MESSAGE: WOODFIELDI
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ITRUNK 
#STATETRUNK GROUPAGENT GROUP j
III--
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II
I...

TL-130200-1001Change the Source
Group of a Trunk8.8.5 Change the Source Group of a Trunk (transaction 53)
allows the user to change the source group associated with a
system trunk.
r-------------------------------------------------------------------,III
ICHANGE SOURCE GROUP OF A TRUNK
53 :I
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ITRUNK NUMBER (O-+63) >38.I.=.I
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. .ICURRENT SOURCE GROUP NUMBER: 3fI
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ICURRENT SOURCE MESSAGE: 
* BLANK -I
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:NEW SOURCE GROUP NUMBER (00--->31) >13.INEW 
SdURCE MESSAGEII> MELROSE PARK.III
II
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DO YOU...

 rTL-130200-1001Source Message DataMenu8.9 Source Message Data Menu (transaction 57) is a sub-menu of CAS 
Main/ACD Supervisory Recent Change.
Transactions in this sub-menu allow the user to select source
message information to be displayed or changed.
r-------------------------------------------------------------------~IIIISOURCE MESSAGE DATAI57 I
iI58) DISPLAY SOURCE MESSAGESI
II
I59)CHANGE A SPECIFIC SOURCE MESSAGEI
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I38)IGO TO CAS MAIN/ACD SUPERVISORY RECENT CHANGE MENU i
IENTER TRANSACTION...

.,. ._ :
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TL-130200-1001
Change a Source
Message8.9.2 Change A Source Message (transaction 59) allows the
user to change a specific source’ message. Every agent
instrument is updated when the change is executed. The new
source message is always justified left. No periods may be
entered since the system sees them as “END OF INPUT.“
r-------------------------------------------------------------------,I
i _.CHANGE A SOURCE MESSAGE
I59 
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I._..
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ISOURCE GROUP NUMBER (O--+31)>31.I
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,IICURRENT MESSAGE:...

TL-130200-1001Call Waiting8.10 The Call Waiting Data Menu is accessed through CAS
Data Menu AccessMain/ACD Supervisory Recent Change. The following steps are
used to access the menu:
1. Select transaction 60 from CAS MainlACD Supervisory Recent
Change.
The system responds:
. .
..-,----------------------------------------------------------------------,1I
fCALL WAITING DATA60I
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II
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; 67)DISPLAY TRUNK NUMBER AND STATUS OF ALL CAS MAIN/ACD R/Ai
:68)DISPLAY DELAY ROUTING OF ALL AGENT GROUPSI
I
: 69)DISPLAY...

TL-130200-1001Agent Group Delay
8.10.3 Agent Group Delay Routing Display (transaction 68)aliows
Routing Displaythe user to examine the routing of agent groups. Routing
information includes R/A display options, delay repetition timing,
alternate destinations, and alternate route timing. Delay time is
the time span between the first announcement and the second
announcement. Repetition time is the time span between repeats
of the second announcement....