GTE Omni Si Database Technical Practices Manual

TL-130200-1001CAS MAINIACD Source8.5.7 CAS Main/ACD Source Group Calls (transaction 94) lists
the number of incoming calls per trunk in the source group.
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!ENTER A SOURCE GROUP # (0-->31)>lO.IIIL-------------------------------------------------------------------~
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i PERIOD 11:30/l 2:001 O/l O/79II
ISOURCE GROUP # 10 CALLS94 iI
I12:0210/10/79III
/TRUNK #
ITOTAL...

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FADS Control8.6 The following paragraphs describe transactions listed in the
TransactionsFADS Control Data Menu. The transactions listed here are used
to change or initiate FADS Control Data information.
Display All FADS Options8.6.1 Display All FADS Options (transaction 77) allows the user
to see all FADS options currently in use.
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IFADS OPTIONS DISPLAY77I. .II
tPERIODIC DATA COLLECTION PERIOD: 15 MINUTESI
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TL-130200-1001Change FADS
Automatic Dump8.6.3 Change FADS Automatic Dump Period (transaction 79)
allows the user to change the timing of automatic dumps. Dump
Periodperiods can range from one-half hour, one hour, four hours,
eight hours, twelve hours, or twenty-four hours.
r’-----------------‘-----‘-----------’------------------------------,IIIICHANGE FADS AUTOMATIC DUMP PERIOD79 ;II
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.=.ICURRENT AUTOMATIC DUMP PERIOD: 8 HOURSI
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I-..;NEW AUTOMATIC DUMP PERIOD:
1I
A)DISABLE DUMPI
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II6)‘l/2 HOURII...

TL-130200-1001Change FADS Data8.6.5 Change FADS Data Collection Start Time (transaction 74)
Collection Start Timeallows the user to change the start time and start date for FADS
data collection. The time and date entered shows when data will
be collected for daily FADS reports.
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ICHANGE FADS DATA COLLECTION START TIME74 
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ICURRENT FADS DATA COLLECTION START TIME :
12:OOI
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IENTER A NEW FADS DATA COLLECTION START TIME...

TL-130200-1001Cancel a Trend Report8.6.7 Cancel a Trend Report (transaction 76) allows the user to
cancel a trend report,
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IIICANCEL A TREND REPORTI76 1I
IAGENT GROUP: 1I
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CURRENT START TIME:I
I800 ON 7/18/82I
IICANCEL? > Y.I
II.=_I
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IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >:
L---------------,---------------------------I------------------------,
CAS Main/AC33
Supervisory8.6.8 CAS 
Main/ACD Supervisory...

TL-130200-1001Agent Data Displays8.7 The Agent Data Menu (transaction 40) allows the user to
and Changesdisplay or change information related to agents or agent groups.
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IAGENT DATA40 I
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48)DISPLAY STATUS OF AGENT POSITIONSI
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I41) DISPLAY STATUS OF AGENT POSITIONS BY AGENT GROUP
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I42)DISPLAY NIGHT DESTINATION OF AGENT GROUPS
I43) CHANGE THE GROUP/SUPERVISOR OF AN AGENT POSITIONi
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I .=- 44)CHANGE THE STATE OF AN AGENT...

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5210
Agent StatusThe state of an agent position is described as follows:
l INS (In Service). Agent has control of the instrument. The agent
can LOG ON or LOG OFF, and accept or extend CAS
Main/ACD calls.
@ 00s (Out-Of-Service). Agent has no control over the
instrument. Initially, instrument was fully loaded and identified,
but in this state system will not direct calls to the instrument, or
recognize any command from it. This status is similar to a
Maintenance Busy State.
Note: The...

TL-130200-1001Agent Group
Status Display8.7.2 Agent Group Status Display (transaction 41) allows theuser to display an organizational summary of each agent group.
This summary includes agent position, and in-service or 
out-
of-service state of each position.
NOTE: Only equipped agent groups are displayed.
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IIIPOS
AGENT GROUP STATUS41
STATE
INS
INS
INSI
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; GROUP 0 000I
I004I
I016I
I031
i GROUP 1...

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Night Destination of8.7.3 ‘Night Destination of All Agent Groups (transaction 42)
All Agent Groupsallows the user to see night destinations for all agent groups.
Night destinations include the following:
. .l Another agent group
l A directory number
@ An attendant
l A trunk group
l Third recorded announcement
* No destination
Night DestinationThe night destination of an agent group can be changed to a
trunk group if the following conditions are met:
1. All CAS trunk groups assigned to...

TL-130200-I 001Change the8.7.4 Change the Group/Supervisor of an Agent Position
Group/Supervisor(transaction 43) allows the user to change the agent group and/or
of an Agent Positionsupervisor of a specified agent position.
Change the State87.5 Change the State of an Agent Position (transaction 44)
of an Agent Positionallows the user to place an agent position in-service, or take a
position out of service. Validity checks only the position number.
If the supervisor attempts to place an in-service...