GTE Omni Si Database Technical Practices Manual

TL-130200-1001
FADS, CAS Main/ACD8.2.2 Once the user accesses the CAS Main/A0 Supervisor
TransactionsOptions Menu (transaction 
83), additional menus and sub-menus are available by entering the correct transaction number.
These transactions, along with required Security Level, are listed
below.
FADS, CAS 
Main/ACB Recent Change Transactions
CATEGORYSECURITY 
TRANS-TRANSACTION.~.LEVELACTION #
FADS
- - -1
.- -1-
- -1_
- -1-
- -1-
- -1-
- _ -1
- -1-
-2- --
-2- __
45 -
-2- --
- -2-
_ - -2
CAS...

TL-130200-1001.~.- --1
-2- -FADS, CAS 
~ai~/~C~ Recent Change Transactions
(Continued)
-. .._:._CATEGORYSECURITY 
TRANS-LEVELACTION #
A-C-D-S
51
52
-2- _
-2- -
- --158-2- -59- --167
- --168- --169
-2- -62-2-634 -64-2- _65
-2- -
- --181-2- -82- --186-2- -87
- --2
49
- --297- --184-2- -88M-286
818753
54
66Display all CAS 
MainlACD trunks with a
Specific Source
Change 
IS/OS state of a CAS Main/ACDTrunk
Change Source Group of a CAS Main/
ACD Trunk
Change Primary Destination for a Trunk
Group
Display Source...

-.-- -TL-130200-1001
FADS Recent Change8.3 The Force Administration Data System (FADS) collects and
stores information for CAS Main and ACD agents, agent
groupsor the overall CAS Main/ACD system. Information is
stored in the form of reports which can be accessed through
FADS Recent Change transactions
. .The results of two of these reports 
- Real Time Agent Status
Display (transaction 91) and Real Time System Status Display(transaction 92) 
- occur on a real-time basis. This means that
information...

- -TL-130200-1001
FADS Display8.5 The following paragraphs describe transactions listed in the
TransactionsFADS Display Options Menu. The transactions listed here are
used to display FADS data for information purposes only.
Real-Time Agent
Status Display8.51 Real-Time Agent Status Display (transaction 91) lists
call-handling information for agents in agent groups
at the time of the display.
Agents are identified by their agentposition number. The header remains the same while contents is
updated to show...

TL-130200-1001Real-Time System8.5.2 Real-Time System Status Display (transaction 92) lists the
Status Displayamount of activity in each agent group at the time of the display.
The header remains the same while contents is updated to show
system status during normal operations. A CRT is required to
display this transaction.
r----------------------_____-_-__----______-----------------------------------------l
; REAL TIME SYSTEM STATUS
I92I
I
II
II
_12:0208129179I
I
I
I
#AGT #..### DELTOTALMAXDELAYI
I
i...

-- -TL-130200-I 001
See Change FADS Periodic Data Report Collection Period
(transaction 78) to change time of Periodic Report, and Change
FADS Automatic Dump Period (transaction 79) to change time of
Daily Report.
r---------------------------‘-----------------------------------------,
i PERIOD 11:30/l 2:00
I
1 O/l O/79I
I
II
II1SYSTEM STATUS REPORT
I
I12:021 O/l O/79I
I
I
IAUGAUG AUG AUGI
i GRP POSCA#LLCA#LL CAL#LSN#D CA#LL CAL#L AUL ANS HNLD SUL iIIOFRD ANSANS DELABAN OUFL TIME TIME TIMEI
I
I
I
I
I
I
I...

-- -TL-130200-1001
CASACD Source8.5.4 The CASACD Source Group Report (transaction 96) lists
Group Reportthe amount of incoming trunk traffic from each source group
servicing agent groups over a period of time selected by the
user. Before information is displayed, the user selects Periodic
Reports with collection periods of 15, 30, 45, or 60 minutes, or
Daily Report with collection periods of 
I, 4, 8, 12, or 24 hours.
r------------------------__-________________------------------- - - - - - .I*-I...

- -TL-130200-1001
I
r---‘----------‘----------‘------------------------------------------e------q
i PERIOD 11:30/l 2:00i1 O/l O/79PAGE 2I
I
II
IICAS/ACD SOURCE GROUP REPORTIII12:021 O/l o/79I
II
I
ISOURCE GRP
#CALL #CALLII#/ ID
OFRD ABANI
I_.
I
..I17/CALUMET1122.I
I18/EVANSTON861I-I19IGARY560
I.201.HAMMOND381IiI
II
I
I
I31 
/ ivlT PROSPECT 341.
I
ITOTAL
846
25110 1265 4
85858 1
564
49 1
37338 0
.3344dd
821
915102III
i ENTER END (E), REPEAT (R) OR TRANSACTION NUMBER (O-224) >I
I#CALL#CALL 
%TIME...

TL-130200-1001Agent Status Report8.5.5 The Agent Status Report (transaction 93). lists call handlinginformation for individual agents in an agent group collected over
a period of time selected by the user.
; PERIOD1 l/30/1 2:001 O/l o/79I
I
I
AGENT STATUS REPORT93I_.12:02I
-I AGENT AGT # CALL AVG HNLD
1 O/l o/79
AVG BUSY AVG WORK AVG OTG
- :%TIME
; GROUP POS
.;AVL
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112
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118
119
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 r- -TL-130200-1001
Trend Report8.5.6 The Trend Report (transaction 98) lists incoming call
information over a period of time by agent group to identifypossible call-handling trends. Collection periods are limited to
24 hours each, but these may be collected for up to seven days.
-..
r-------------------------------------------------------------------,I
I
ITREND REPORT98 ;
I12:02 08129179I!I
IGROUP #lSTART 08:OO 08/28/79END: 07:30 08/29/79 ;
! TIME AVG POS# CALL #CALL #CALL #CALL MAX DELAYSVL i
M-294
i...