Epson WorkForce Pro WP 4525 User Manual

							For Windows, select the Quiet Mode check box in the Main window of your printer driver.
For Mac OS X 10.5 or later, select On from the Quiet Mode. To display the Quiet Mode, click through the following
menus: System Preferences, Print & Fax, your printer (in the Printers list box), Options & Supplies, and then Driver.
For Mac OS X 10.4, open the printer driver and select the Quiet Mode check box in Extension Settings section of the
Print dialog box of your printer driver. WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
Troubleshooting for Printing
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							Troubleshooting for Scanning
Problems Indicated by Messages on the LCD Panel or
Status Light
❏Make sure the product is connected to your computer properly.
❏Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the
light source in the scanner unit may need to be replaced. Contact your dealer.
❏Make sure the scanning software is fully installed. 
See the paper manual for instructions on installing the scanning software.
Problems When Starting a Scan
❏Check the status light and make sure the product is ready to scan.
❏Make sure your cables are securely connected to the product and a working electrical outlet.
If necessary, test your product’s AC adapter by plugging in another electrical device and turning it on.
❏Turn off the product and computer, and then check the interface cable connection between them to make sure it is
secure.
❏Make sure you select the correct product if a scanner list appears when starting to scan.
Windows:
When you start Epson Scan using the EPSON Scan icon, and the Select Scanner list is displayed, make sure you
select the model of your product.
Mac OS X:
When you start Epson Scan from the Applications folder and the Select Scanner list is displayed, make sure you
select the model of your product.
❏Connect the product directly to the computer’s external USB port or through one USB hub only. The product may
not work properly when connected to the computer through more than one USB hub. If the problem persists, try
connecting the product directly to the computer.
❏If more than one product is connected to your computer, it may not work. Connect only the product you want to
use, and then try scanning again.
❏If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the
paper manual.
& “Uninstalling Your Software” on page 146
Using the Automatic Document Feeder (ADF)
❏If the document cover or ADF cover is open, close it and try scanning again. WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							❏Make sure you have selected either Office Mode or Professional Mode in Epson Scan.
❏Make sure your cables are securely connected to the product and a working electrical outlet.
Using the button
Note:
Depending on the product, the scanning function may not be available when using the button.
❏Check if you have assigned a program to the button.
& “Epson Event Manager” on page 89
❏Make sure Epson Scan and Epson Event Manager are installed correctly.
❏If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of
the Epson Software, unblock Epson Event Manager. 
& “How to unblock Epson Event Manager” on page 173
❏Mac OS X:
Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson
Scanner Monitor in the Applications folder and then press a button to scan.
How to unblock Epson Event Manager
A
Click Start or the start button, and then point to Control Panel.
B
Do one of the following.
❏Windows 7:
Select System and Security.
❏Windows Vista:
Select Security.
❏Windows XP:
Select Security Center.
C
Do one of the following.
❏Windows 7 and Windows Vista:
Select Allow a program through Windows Firewall.
❏Windows XP:
Select Windows Firewall.
D
Do one of the following.
❏Windows 7:
Confirm that the check box for EEventManager Application is selected in the Allowed programs and
features list. WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							❏Windows Vista:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected
in the Program or port list.
❏Windows XP:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected
in the Programs and Services list.
E
Click OK.
Using scanning software other than Epson Scan driver
❏If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct
product is selected as the Scanner or Source setting.
❏If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements,
uninstall the TWAIN-compliant scanning program and then reinstall it. 
& “Uninstalling Your Software” on page 146
Problems When Feeding Paper
The paper gets dirty
You may need to clean the product.
& “Cleaning the Printer” on page 143
Multiple sheets of paper are fed
❏If you load unsupported paper, the product may feed more than one sheet of paper at a time.
& “Automatic Document Feeder (ADF) specifications” on page 188
❏You may need to clean the product.
& “Cleaning the Printer” on page 143
The paper jams in the Automatic Document Feeder (ADF) 
Remove the jammed paper inside the ADF.
& “Removing jammed paper from the Automatic Document Feeder (ADF)” on page 158
Problems With Scanning Time
❏Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a
Hi-Speed external USB port with your product, make sure it meets the system requirements. 
& “System Requirements” on page 184 WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							❏Scanning at a high resolution takes a long time.
Problems With Scanned Images
Scan quality is unsatisfactory
Scan quality can be improved by changing the current settings or adjusting the scanned image.
& “Image Adjustment Features” on page 70
An image on the back of your original appears in your scanned image
If your original is printed on thin paper, images on the back may be visible to the product and appear in your scanned
image. Try scanning the original with a piece of black paper placed on the back of it. Also make sure the Document
Type and Image Type settings are correct for your original.
Characters are distorted or blurred
❏In Office Mode or Home Mode, select the Text Enhancement check box.
❏Adjust the Threshold setting.
Home Mode:
Select Black&White as the Image Type setting, click the Brightness button, and then try adjusting the Threshold
setting.
Office Mode:
Select Black&White as the Image Type setting, and then try adjusting the Threshold setting.
Professional Mode:
Select Black & White as the Image Type setting and click the + (Windows) or r (Mac OS X) button next to Image
Type. Make the appropriate Image Option setting and then try adjusting the Threshold setting.
❏Increase the resolution setting.
Characters are not recognized correctly when converted into editable text
(OCR)
Place the document so that it is straight on the document glass. If the document is skewed, it may not be recognized
correctly.
Ripple patterns appear in your scanned image
A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed document.
WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							❏Rotate your original document.
❏Rotate the scanned image using the application software after scanning.
❏Select the Descreening check box.
❏In Professional Mode, change a resolution setting and scan again.
Uneven color, smears, dots, or straight lines appear in your image
You may need to clean the interior of the product.
& “Cleaning the Printer” on page 143
The scanning area or direction is unsatisfactory
The edges of your original are not scanned
❏If you are scanning using thumbnail preview in Home Mode or Professional Mode, move the document or photo
6 mm (0.2 inch) away from the horizontal and vertical edges of the document glass to avoid cropping.
❏If you are scanning using the button or using normal preview in Office Mode, Home Mode, or Professional Mode,
move the document or photo about 3 mm (0.12 inch) away from the horizontal and vertical edges of the document
glass to avoid cropping.
Multiple documents are scanned into a single file
Position documents at least 20 mm (0.8 inch) apart from each other on the document glass.
Cannot scan the area you want
Depending on the documents, you may not be able to scan the area you want. Use normal preview in Office Mode,
Home Mode, or Professional Mode and create marquees on the area you want to scan. WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							Cannot scan in the direction you want
Click Configuration, select the Preview tab, and then clear the Auto Photo Orientation check box. Then, place your
documents correctly.
Problems Remain After Trying All Solutions
If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings.
Click Configuration, select the Other tab, and then click Reset All. WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							Troubleshooting for Copying
You see banding (light lines) in your prints or copies
❏Make sure you select the correct paper type.
& “Selecting Paper” on page 91
❏Make sure the printable side (the whiter or glossier side) of the paper is facing in the right direction.
& “Loading Paper” on page 25
❏Perform a nozzle check first and then clean the print head that shows a defect in the nozzle check result.
& “Checking the Print Head Nozzles” on page 134 and “Cleaning the Print Head” on page 135
❏Align the print head. If a quality is not improved, try aligning using the printer driver utility.
& “Aligning the Print Head” on page 138
❏For best results, use up ink cartridge within six months of opening the package.
& “Replacing an ink cartridge” on page 130
❏If a moire (cross-hatch) pattern appears on your copy, change the Reduce/Enlarge setting or shift the position of
your original.
Your print is blurry or smeared
❏Make sure you select the correct paper type.
& “Selecting Paper” on page 91
❏Make sure the printable side (the whiter or glossier side) of the paper is facing in the right direction.
& “Loading Paper” on page 25
❏Perform a nozzle check first and then clean the print head that shows a defect in the nozzle check result.
& “Checking the Print Head Nozzles” on page 134 and “Cleaning the Print Head” on page 135
❏Align the print head. If a quality is not improved, try aligning using the printer driver utility.
& “Aligning the Print Head” on page 138
❏To clean the inside of the product, make a copy without placing a document on the document glass/ADF.
❏Try to use the genuine Epson ink cartridges and paper recommended by Epson.
Your print is faint or has gaps
❏Make sure you select the correct paper type.
& “Selecting Paper” on page 91 WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							❏Make sure the printable side (the whiter or glossier side) of the paper is facing in the right direction.
& “Loading Paper” on page 25
❏When you select Standard Quality or Best as the Quality setting, select Off as the Bidirectional setting.
Bidirectional printing decreases print quality.
❏Perform a nozzle check first and then clean the print head that shows a defect in the nozzle check result.
& “Checking the Print Head Nozzles” on page 134 and “Cleaning the Print Head” on page 135
❏For best results, use up ink cartridge within six months of opening the package.
& “Replacing an ink cartridge” on page 130
Your print is grainy
❏Align the print head. If a quality is not improved, try aligning using the printer driver utility.
& “Aligning the Print Head” on page 138
You see incorrect or missing colors
❏Perform a nozzle check first and then clean the print head that shows a defect in the nozzle check result.
& “Checking the Print Head Nozzles” on page 134 and “Cleaning the Print Head” on page 135
❏For best results, use up ink cartridge within six months of opening the package.
& “Replacing an ink cartridge” on page 130
The image size or position is incorrect
❏Make sure you selected the correct Paper Size, Layout, Expansion, and Reduce/Enlarge setting for the loaded
paper.
& “Copy mode menu list” on page 119
❏Make sure you loaded paper and placed the original correctly.
& “Loading Paper” on page 25 and “Placing Originals” on page 33
❏If the edges of the copy or photo are cropped off, move the original slightly away from the corner.
❏Clean the document glass.
& “Cleaning the exterior of the printer” on page 143 WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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							Troubleshooting for Faxing
Cannot send fax
❏Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
& “Connecting to a Phone Line” on page 96
❏If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏If you connected this product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off Dial
Tone Detection.
& “Setup mode menu list” on page 116
❏Make sure that the recipient’s fax machine is turned on and working.
❏Turn off V.34.
& “Setup mode menu list” on page 116
❏Make sure that ECM is turned on.
& “Setup mode menu list” on page 116
Cannot receive fax
❏Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
& “Connecting to a Phone Line” on page 96
❏If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏If this product is not connected to a phone and you want to receive faxes automatically, make sure you turn on auto
answer.
& “Receiving faxes automatically” on page 109
❏Turn off V.34.
& “Setup mode menu list” on page 116
❏Make sure that ECM is turned on.
& “Setup mode menu list” on page 116
Quality problems (sending)
❏Clean the document glass and Automatic Document Feeder (ADF).
& “Cleaning the exterior of the printer” on page 143 WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
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