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DELL 2355dn User Manual

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Page 283 282
Solving Problems
The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested
solutions until the problem is corrected. If the problem persists, contact Dell.
Paper Feeding Problems
Condition Suggested solutions
Paper is jammed during
printing.Clear the paper jam. See
Clearing Jams in the Paper Tray.
Pa p e r s t i c k s t o g e t h e r.
• Ensure that there is not too much paper in the paper tray. The paper tray can hold up to
250 sheets of paper,...

Page 284 283
Printing Problems
Condition Possible cause Suggested solutions
The printer does not
print.The printer is not receiving
power.Check the power cord connections. Check the power switch and
the power source.
The printer is not selected
as the default printer.Select
Dell 2355dn Laser MFP as your default printer in your
Wind ows.
Click the Start button Settings Printers. Right-click the
Dell
2355dn Laser MFP
printer icon and select Set as Default Printer.
Check the printer for the
following:
•...

Page 285 284
Half the page is blank. The page orientation
setting may be incorrect.Change the page orientation in your application. See Basic Ta b.
The paper size and the
paper size settings do not
match.Ensure that the paper size in the printer driver settings matches the
paper in the tray.
The printer prints,
but the text is wrong,
garbled, or
incomplete.The printer cable is loose or
defective.Disconnect the printer cable and reconnect. Try a print job that you
have already printed successfully. If...

Page 286 285
Printing Quality Problems
The inside of the printer may be dirty or improper paper loading may reduce the print quality. See the table
below to clear the problem.
Condition Suggested solutions
Light or faded printIf a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily extend the toner cartridge life.
See
Redistributing Toner. If this does not improve the print quality, install a new toner
cartridge.
• The paper may not meet paper...

Page 287 286
White SpotsWhite spots appears on the page:
• The paper is too rough and a lot of dirt from a paper falls to the inner devices within the
machine, so the transfer roller may be dirty. Clean the inside of your machine. Contact a
service representative.
• The paper path may need cleaning. Contact a service representative.
Ve r t i c a l l i n e s• If black vertical streaks appear on the page, the drum inside the toner cartridge has
probably been scratched. Install a new toner cartridge. See...

Page 288 287
Vertical repetitive defectsIf marks repeatedly appear on the printed side of the page at even intervals:
• The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a
cleaning sheet several times to clean the cartridge; see
Cleaning the Drum. After the
printout, if you still have the same problems, install a new toner cartridge. See
Replacing
the Toner Cartridge.
• Parts of the printer may have toner on them. If the defects occur on the back of the page,
the problem...

Page 289 288
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperatures and humidity can cause paper
curl. See
Paper Specifications.
• Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the paper
tray.
• Try printing to the rear door.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See
Paper Specifications.
• Turn over the stack of paper in the paper tray. Also try...

Page 290 289
Loose toner•Clean the inside of the printer. See Cleaning the Interior.
• Check the paper type and quality. See
Paper Specifications.
• Install a new toner cartridge. See
Replacing the Toner Cartridge.
• If the problem persists, the printer may require repair. Contact a service representative.
Character VoidsCharacter voids have white areas where they should be solid black:
• If you are using transparencies, try another type of transparency. Because of the
composition of the transparency, some...

Page 291 290
Fax Problems
Condition Suggested solutions
Receiving fax calls are not being
answered by the printer
•Receive Mode set to Te l mode. (manual receive mode)
• The rings-to-answer setting might not be set correctly. (Under
Ans/Fax mode, set the
Ring to Answer to a digit greater than the Ring to Answer setting for the TAD.)
• The DPRD feature might be turned on, but you do not have the service, or you do
have the service and the feature is not set correctly.
• The fax line cord might not be...

Page 292 291
Receiving Faxes are not been
printed by the printerReceive Forward feature might be turned Off, try enabling this setting. You can set the
printer to forward all incoming faxes to specified e-mail addresses.
Please carry out Fax
Line Test
from Op-panel to confirm line status. See Testing Fax line connection.
The printer is not sending fax.• If your printer is on a PBX system, the PBX system might be generating a dial tone
that the printer cannot detect.
• Fax Line might have signal integration...

Page 293 292
Copying Problems
The document stops in the
middle of faxing.While faxing through DADF any documents smaller than 5.59 by 5.83 in. (142 by 148
mm) or larger than 8.5 by 14 in. (216 by 356 mm) might result into jam inside DADF.
See
Clearing Jams in the DADF.
Out of Memory. You might be sending a fax that is too large, or the resolution might be too high.
Documents are not stored in the
memory.There may not be enough memory to store the document. If the display shows a
Memory Full message, delete...

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