DELL 2355dn User Manual

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3If you cannot see the paper in the output tray or the paper does not move when pulled, 
open the rear door.
4If you see the jammed paper, push the two blue pressure levers down and remove the 
paper. Skip to step 9
. 
If you do not see the paper, go to the next step.
5Fully open the rear door, as shown.
 
						

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6Unfold the duplex guide fully.
7While pushing the fuser lever to the right, open the fuser door.
 NOTE: Ensure that to unfold the duplex guide before opening the fuser door or you may 
damage the fuser door. 
 
						

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8Pull the jammed paper out.
If the jammed paper does not move when you pull, push the two blue pressure levers up 
to loosen the paper, and then remove it.
9Return the fuser door, and duplex guide to their original position.
10Close the rear door. 
11Open and close the front cover. 
Printing automatically resumes.
 
						

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Duplex Jam
Duplex Jam 0
1Pull the duplex unit out of the printer.
2Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper from the bottom 
of the printer.
 
						

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3Push the duplex unit to the printer.
4Open and close the front cover. 
Printing automatically resumes.
 CAUTION: If you do not push the duplex unit correctly, paper jam may occur. 
Duplex Jam 1
1Open the rear door.
2Unfold the duplex guide fully.
3Pull the jammed paper out.
 
						

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4Return the duplex guide and close the rear door. 
5Open and close the front cover. 
Printing automatically resumes.
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be avoided. When a paper jam 
occurs, follow the steps outlined in 
Clearing Jams in the Paper Tray. 
• Follow the procedures in 
Loading Print Media in the Paper Tray. Ensure that the 
adjustable guides are correctly positioned.
• Do not overload the paper tray. Ensure that the paper is below the paper capacity mark 
on the inside wall of the paper tray.
• Do not remove the paper from the tray while your printer is printing.
• Flex, fan and straighten the paper before loading. 
• Do not use creased, damp or curled paper.
• Do not mix paper types in the paper tray.
• Use only recommended print materials. See 
Paper Specifications.
• Ensure that the recommended print side of print materials is facing down in the paper 
tray and facing up in the MPF.
• Ensure that the duplex unit is installed correctly. 
 
						

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Clearing LCD Error Messages
 NOTE: You may see an exclamation mark ( ) or a cross mark ( ) on the upper of the display, in 
that case, press the cross mark to browse detailed message.
 
NOTE: [xxx] indicates the media type.
 
NOTE: [yyy] indicates the tray.
 
NOTE: [zzz] indicates the paper size.
 
NOTE: Some error messages are provided with graphical images on the LCD of the operator panel.
 
NOTE: If the message is not in the table, cycle the power and try the printing job again. If the 
problem persists, call for service.
 
NOTE: When you call for service, provide display message to service representative. You can get 
help easily.
 
NOTE: Some messages may not appear in the display depending on options.
Display message Meaning Suggested solutions
Fax line not connectedYour printer cannot connect with a remote 
printer or has lost contact because of a 
problem with the phone line.
OR
No dial tone sounds
• Try again. If the problem persists, please 
wait for an hour or try a different phone line 
if possible and then try to connect again.
• Turn the ECM mode on. See 
ECM Mode.
• Check that the phone line is connected 
properly. See 
Connecting the Telephone 
Line.
• Check that the phone socket in the wall is 
used by plugging in another phone.
DADF Door Open
DADF Exit Door OpenThe DADF door is not securely latched. Close the cover.
Device is not supportedA non-USB device is connected with USB 
memory port.Remove the non-USB device from USB 
memory port.
DADF paper jam at entry
DADF paper jam at exit
DADF paper jam in 
duplex path
DADF Rev. JamThe loaded document has jammed in the 
DADF.Clear the document jam. See 
Clearing Jams 
in the DADF.
Duplex Fan1 Locked
Duplex Fan2 LockedA problem has occurred in the duplex unit. Unplug the power cord and plug it back in. If 
the problem persists, please call for service.
 
						

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Duplex Unit is not 
installedThe duplex unit is not installed. Check duplex unit.
Paper jam in duplex unitPaper has jammed during duplex printing. Clear the jam. See 
Duplex Jam 0.
Paper jam in duplex path Paper has jammed during duplex printing. Clear the jam. See 
Duplex Jam 1.
Email Job is completed 
with error :
DNS ErrorThere is a problem in DNS.  Configure the DNS setting.
Email Job is completed 
with error :
Po p 3  E r r o rThere is a problem in POP3.  Configure the POP3 setting.
Email Job is completed 
with error :
Send FailedThere is a problem in SMTP.  Change to the available server.
Email Job is completed 
with error :
Authentication FailureThere is a problem in SMTP authentication.  Configure the authentication setting.
Email Job is completed 
with error :
Server Connection ErrorConnection with the SMTP is server failed. Check the network cable is connected 
properly.
OR
Contact your SMTP server administrator.
Email Job is completed 
with error :
Mail exceed server 
supportThe mail size is larger than the supported size 
by SMTP server.Divide your mail or reduce the resolution.
Email Job is completed 
with error :
Mail too largeSingle page data exceeds the configured mail 
size.Reduce the resolution and try again.
Email Job is completed 
with error :
Memory FullThe memory is full. Remove data in the memory.
Email Job is completed 
with error :
Not Assigned GroupThere is no available individual number or no 
email address has assigned it.Enter the number or email address manually 
using the numeric keypad. Display message Meaning Suggested solutions
 
						

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Email Job is completed 
with error :
Po p 3There is a problem in POP3. Configure the POP3 setting.
Fa x U nit  E r ro rA problem has occurred in the fax unit. Unplug the power cord and plug it back in. If 
the problem persists, please call for service.
Fax Job is completed with 
error
IncompatiableThe receiving fax number is classified as junk 
fax number.Change the Junk Fax Setup option.
Fax Job is completed with 
error :
Communication ErrorThe machine has a communication problem. Ask the sender to try again.
Fax Job is completed with 
error :
Group not availableYou have tried to select a group location 
number where only a single location number 
can be used, such as when adding locations for 
a multiple send operation.Use a speed dial number or dial a number 
manually 
Fax Job is completed with 
error :
Line BusyThe receiving fax machine did not answer or 
the line is already engaged.Try again after in a few minutes.
Fax Job is completed with 
error :
Line ErrorYour machine cannot connect with the 
receiving fax machine or has lost contact 
because of a problem with the phone line.Try again. If the problem persists, wait an 
hour or so until the line is clear and then try 
again.
OR
Tu r n  t h e  E C M  m o d e  o n .
Fax Job is completed with 
error :
No AnswerThe remote fax machine has not answered 
after several redial attempts.Try again. Verify the number to ensure that a 
fax can be received.
Fax Job is completed with 
error :
Memory FullThe memory is full.
• Split the transmission into more than one 
operation.
•Print received faxes.
•Cancel reserved fax in the 
Priority Fax 
feature.
Fuser Error
Low Heat Error
Over Heat Error
Fuser unit ErrorThere is a problem in the fuser unit. Unplug the power cord and plug it back in. If 
the problem persists, please call for service. Display message Meaning Suggested solutions
 
						

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Hub is not supportedUSB hub device should not be connected with 
USB memory port.Remove the USB hub device from USB 
memory port.
Invalid CartridgeThe toner cartridge you have installed is not 
for your printer.Install a Dell-genuine toner cartridge, 
designed for your printer.
IP ConflictThe IP address is used by another user. Check the IP address or obtain a new IP 
address.
Load the following media 
in the [yyy]
Pa p e r  S i z e: [zzz]
Paper Type: [xxx]
Continue / CloseThere is no paper in the tray. Load paper in the tray. See 
Loading Print 
Media in the Paper Tray.
LSU Motor Error
LSU Fan Locked
LSU Hsync ErrorA problem has occurred in the LSU. Unplug the power cord and plug it back. If 
the problem persists, please call for service.
Main Motor LockedThere is a problem in the main motor. Unplug the power cord and plug it back. If 
the problem persists, please call for service.
Memory ErrorMemory failure. Unplug the power cord and plug it back. If 
the problem persists, please call for service.
Memory FullThe memory is full. Delete unnecessary documents, and try 
again.
Network Cable ErrorThe network cable is disconnected. Connect the network cable. See 
Connecting 
the printer to the Network.
Network Card ErrorThe network card is not installed. Install the network card.
Oversize DocumentOriginal paper is too long for scanner. Check original size.
Pa p e r  j a m  i n  M P F
Pa p e r  j a m  i n  Tr a y  1
Paper jam in optional 
Tr a y  2Paper has jammed in the feeding area of the 
paper tray.Clear the jam. 
See 
Paper Feed Jam (tray 1), Pa p e r  Fe e d  
Jam (optional tray 2) or MPF Jam.
Paper jam inside of 
machinePaper has jammed inside of machine. Clear the jam. 
See 
Fu s e r  A re a  J a m.
Paper jam in exit areaPaper has jammed in the fuser and exit area. Clear the jam. 
See 
Pa p e r  E x i t  J a m. Display message Meaning Suggested solutions