DELL 2355dn User Manual

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Fax Problems 
Condition Suggested solutions
Receiving fax calls are not being 
answered by the printer
•Receive Mode set to Te l mode. (manual receive mode) 
• The rings-to-answer setting might not be set correctly. (Under 
Ans/Fax mode, set the 
Ring to Answer to a digit greater than the Ring to Answer setting for the TAD.)
• The DPRD feature might be turned on, but you do not have the service, or you do 
have the service and the feature is not set correctly.
• The fax line cord might not be correctly connected, or the fax line cord is faulty.
• The printer might not be able to detect Receiving fax tones because the answering 
machine is playing a voice message.
• A voice-messaging service might be interfering with the printer as it attempts to 
answer calls.
• Fax Line might have signal integration issues. Please carry out 
Fax  Line Test from 
Op-panel to confirm line status. See 
Testing Fax line connection.
• The printer is monitoring line condition while it is receiving or sending a fax job. If an 
error occurs during the transmission and the 
ECM Mode setting is On, the printer 
may request that the portion of the fax job to be resent. You should turn off 
ECM 
Mode
 only if you are having trouble sending or receiving a fax job, and you are willing 
to accept the errors in the transmission job. Turning off the setting might be useful 
when you are trying to send a fax long distant or receive from long distant (example: 
other countries etc.)
• The printer might be out of paper and the memory is full.
The printer cannot receive faxes 
from an extension telephone.• The fax cable might not be securely connected.
• The printer dialing mode might be incorrectly set, or the extension phone might be 
incorrectly set.
Faxes are not rec eiv ed 
automatically.•The Fax mode should be selected. 
• Make sure that there is paper in the paper tray. 
• Check to see if the display shows 
Memory Full. 
The Receiving fax has blank 
spaces or is received in 
poor-quality.• A noisy phone line can cause line errors.
• Check your printer by making a copy.
Receiving faxes are too light. The printer might be running out of toner while printing a fax. Under Toner empty 
conditions, the printer will store the fax job into memory, as soon as possible, replace 
the print cartridge, and then reprint the fax.
Faxes are printed on two pages 
instead of one.The auto reduction setting may be turned Off, try enabling this setting
 
						

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Receiving Faxes are not been 
printed by the printerReceive Forward feature might be turned Off, try enabling this setting. You can set the 
printer to forward all incoming faxes to specified e-mail addresses. 
Please carry out Fax 
Line Test
 from Op-panel to confirm line status. See Testing Fax line connection.
The printer is not sending fax.• If your printer is on a PBX system, the PBX system might be generating a dial tone 
that the printer cannot detect.
• Fax Line might have signal integration issues. Please carry out 
Fax  Line Test from 
Op-panel to confirm line status. See 
Testing Fax line connection.
No dial tone sound.• Check that the phone line is connected properly. Please carry out Fa x  L i ne  Te s t from 
Op-panel to confirm line status. See 
Testing Fax line connection.
• Check that the phone socket in the wall is working by plugging in another phone. 
• Fax Line might have signal integration issues. Please carry out 
Fax  Line Test from 
Op-panel to confirm line status. See 
Testing Fax line connection.
The printer dials a number, but 
the connection with another fax 
machine fails.The other fax machine may be turned off, out of paper, or cannot answer Receiving 
calls. Speak with the other machine operator and ask her/him to sort out the problem.
Faxes stop during sending.
• The fax machine to which you are sending might be malfunctioning.
• Your telephone line might not be working.
• A communication error might be interrupting the fax job.
• A poor telephone connection might exist.
• The fax machine to which you are sending might be malfunctioning.
• The printer is monitoring line condition while it is receiving or sending a fax job. If an 
error occurs during the transmission and the 
ECM Mode setting is On, the printer 
may request that the portion of the fax job to be resent. You should turn off 
ECM 
Mode
 only if you are having trouble sending or receiving a fax job, and you are willing 
to accept the errors in the transmission job. Turning off the setting might be useful 
when you are trying to send a fax long distant or receive from long distant (example: 
other countries etc.)
• Your telephone line might not be working.
Outgoing fax calls continue to be 
dialed.The printer automatically redials a fax number if the redial options are set to On.
Successfully Send faxes job is not 
been received at the other fax 
machine.
• The receiving fax machine might be off or might have an error condition, such as 
being out of paper.
• A fax might be in memory because it is waiting to redial a busy number, other jobs 
that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.
Send faxes have a shading at the 
trailing edge of each media.DADF (Flat-bed) scan size might be set to incorrect size. Condition Suggested solutions
 
						

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Copying Problems
The document stops in the 
middle of faxing.While faxing through DADF any documents smaller than 5.59 by 5.83 in. (142 by 148 
mm) or larger than 8.5 by 14 in. (216 by 356 mm) might result into jam inside DADF. 
See 
Clearing Jams in the DADF.
Out of Memory. You might be sending a fax that is too large, or the resolution might be too high.
Documents are not stored in the 
memory.There may not be enough memory to store the document. If the display shows a 
Memory Full message, delete any documents you no longer need from the memory 
and then restore the document.
The document stops feeding in 
the middle of faxing.The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a 
longer page stops at 381 mm (15 inches).
Voice calls are not received by the 
extension telephone or 
answering machine that is 
connected to the same line 
shared by the printer.
• The fax line cord connection or configuration issue. See Making Connections.
• The receive mode or rings-to-answer settings might be incorrectly set. See 
Setting up 
the Fax System.
• The telephone answering machine or extension telephone might not be functioning 
properly.
Condition Suggested solutions
Condition Suggested solutions
Copies are too light or too dark. Use 
Contrast in Copy to darken or lighten the background of the copies.
Smears, lines, marks or spots 
appear on copies.
• If defects are on the original, use Contrast in Copy to lighten the background of your 
copies.
• If no defects are on the original, clean the document glass and underside of the 
document cover. See 
Cleaning the scanner.
Copy image is skewed.• Ensure that the original is positioned correctly on document glass.
• Check that the copy paper is loaded correctly.
Blank copies print out. Ensure that the original is face down on the document glass or face up in the DADF
Image rubs off the copy easily.
• Replace the paper in the paper tray with paper from a new package.
• In high humidity areas, do not leave paper in the printer for the extended periods of 
time.
Frequent copy paper jams 
occurs.• Fan the stack of paper, then turn it over in the paper tray. Replace the paper in the 
tray with a fresh supply. If necessary, check/adjust the paper guides.
• Ensure that the paper is the proper paper weight. 75 g/m
2 (20 lb) bond paper is 
recommended.
• Check for copy paper or pieces of copy paper remaining in the printer after a paper 
jam has been cleared.