Comdial Impact Dsu Ii Expandable Systems Non Lcd Speakerphone Instructions Manual

							Answering Calls
Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and lights the line
status light. If the installer enabled ringing line preference at your station, an orange
light flashes next to the line that your station answers when you lift the handset; a red
light will flash for any other ringing line.


When you hear outside ringing (long bursts) and observe
an orange
flashing light,
1. For privacy,LIFThandset.
2. For speakerphone,PRESSflashing line buttonAND SPEAKto-
ward telephone.


When you hear outside ringing (long bursts) and observe a
red
flashing light,
1.PRESSflashing line button.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
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GCA70-248 Answering Calls
2 
						

							Answering Intercom Calls
An intercom call is a call between two system stations. If a speakerphone, your
station will receive intercom calls in one of two ways depending upon system
programming. In avoice-firstsetting, a short tone followed by the caller’s voice
heard on the speaker. With atone-firstsetting, the telephone rings in a distinctive
pattern and the receiving station must take action to answer. Of course, if either
station is not speakerphone equipped, all calls will arrivetone-first.
You can block voice-announce calls if you wish. See the discussion titledBlocking
Voice Announce Callsfor details.


When you hear an intercom tone followed by a caller’s
voice,
1.SPEAKtoward the telephone to answer,OR LIFThandset if pri
-
vacy is desired.


When you hear intercom ringing (two short bursts),
1.PRESSINTERCOM.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Night Transferred Calls - Line Access
From Any Station
The system attendant can take action that transfers incoming calls to a particular
station or stations for off-hour ringing.


When you hear ringing,
1.PRESSINTERCOM.
2.DIAL
.
3.SPEAKtoward telephone to answer callOR LIFThandset if
privacy is desired.
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							Do Not Disturb Condition
The Do Not Disturb feature keeps calls from ringing at your station and makes your
station appear to be busy to intercom calls.
NOTE: For instructions on programming a dedicated DO NOT DISTURB
button at your station, see the Feature Buttons section of page 49.


To enable DND, choose one of the following:
1.PRESSprogrammed DO NOT DISTURB button. The light next
to the DO NOT DISTURB button turns on when the feature is
active,
2.PRESSINTERCOMAND DIAL
.


To override a do not disturb condition at another telephone,
1.MAKEintercom callAND HEARDo Not Disturb tone.
2.DIAL

(called party will hear several short tone
bursts).
3.WAITfor reply.


To disable DND,
1.PRESSprogrammed DO NOT DISTURB button. The light asso-
ciated with the DO NOT DISTURB button turns off when the
feature is disabled,
2.PRESSINTERCOMAND DIAL
.
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GCA70-248 Answering Calls 
						

							Holding Calls
You can place a call on hold and retrieve it later. With a regular hold, you can pick up
the held call at your telephone or another user can pick the call up at a telephone
sharing the held call line.


To place a call on hold,
1.PRESSHOLD. The light above yourHOLDbutton begins to
blink.


To retrieve a held call,
1.PRESSline button of the held call (with winking light),OR
PRESSTA P.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Exclusive Hold
With an exclusive hold condition, you must pick up the held call at your telephone;
no other telephone has access to it.


To place a call on exclusive hold,
1.PRESSHOLDtwice.


To retrieve exclusive hold,
1.PRESSline button of held call (with winking light),OR PRESS
TA P.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Handling Hold Recalls
After a call has been on hold for the period of time (set by the installer of your
system), the system causes four quick hold recall tone bursts to sound at your
telephone, the flash rate of the line button becomes faster and the light becomes
orange. If the call is on exclusive hold, it will revert to manual hold after the hold
recall period.
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If a held line is recalling, choose one of the following:
1.PRESSHOLD(station button) to place the call on hold at your
station and restart hold timer
2.PRESSline button (with flashing orange light)OR PRESSTA P
to retrieve the call.
Directed Hold
The installer can add a directed station hold feature to your telephone. With this
feature, you can place a call on hold at another telephone.


To place a call on hold at another telephone (directed hold),
1. While on line,PRESSINTERCOM.
2.DIAL

	.
3.DIALextension number of telephone to receive held call.


You can pick this call back up if you need to. To do this,
1.DIAL
.
2.DIALextension number of that telephone.
3.ANSWERcall as desiredOR PRESSSPEAKERto hang up.


To pick up a call that was placed on hold at your telephone
by a user at another telephone,
1.PRESSINTERCOMAND DIAL	.
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GCA70-248 Answering Calls 
						

							Call Pickup
The Impact system offers three distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.


To answer a call that is ringing within your group,
1.PRESSINTERCOM.
2.DIAL
.
3.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Directed Call Pickup
Also, you can answer calls that ring at any telephone in the system if you know the
telephone’s extension number.


To answer a call that is ringing at any telephone in the
system,
1.PRESSINTERCOM.
2.DIAL
.
3.DIALextension number of ringing telephone.
4.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Pickup For Monitored Stations
Your telephone may have the personal intercom number of another telephone
appearing at a programmable button location. You can use the light associated with
this button to monitor the status of that telephone, and you can press the button to
make a call to that telephone if you wish.
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To monitor another telephone,
1.OBSERVEthe BLF light indications next to the Direct Station
Select (DSS/BLF) button:
Off = Station is idle
Flashing (if enabled) = Station has an incoming call
On = Station is busy


To call an idle monitored station or to answer one that is
ringing,
1.NOTEthe BLF light condition.
2.PRESSassignedDSS/BLFbutton.
3.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
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GCA70-248 Answering Calls
Your
Station
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXY MNO DEF
Ringing
Station
If ringing telephone
is within your designated
calling group......DIAL # 4
For any ringing telephone...
...DIAL 4 + extension code

If you have programmed
a DSS/BLF button for
the ringing telephone...
...PRESS
flashing
DSS/BLF
button
Answering Calls for Other Stations 
						

							Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
Handling an Incoming SOHVA
SOHVA allows an intercom caller to break into your call by making an announce
-
ment through your handset receiver. The distant party that you are currently talking
to cannot hear the announcement made by the SOHVA caller.


To respond to a SOHVA verbally (not available on 8112N),
1.PRESS AND HOLDMUTE.
2.SPEAKinto handset. Distant party cannot hear your response.
3.RELEASEMUTEafter response is complete to return to distant
party.


To respond to a SOHVA nonverbally through Response
Messaging (if announcing station has an LCD
Speakerphone),
NOTE: For instructions on programming a dedicated RESPONSE
MESSAGE button at your station, see page 50.
1.PRESSprogrammed RESPONSE MESSAGE button. (Message
appears in the display of the telephone making the SOHVA).
2.CONTINUEyour current call with distant party. (SOHVA caller
is automatically disconnected from your telephone. If caller is
not sending from an LCD Speakerphone, no message is sent and
call is disconnected.)


To respond to a SOHVA by blocking (see below for more
information),
1.PROGRAMVoice Announce Block when you hear SOHVA
tone. (SOHVA call is disconnected).
NOTE: A station that is currently active in speakerphone mode CAN NOT
respond to a SOHVA. When a SOHVA tone is received, you must lift the
handset before responding as detailed above.
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							Voice Announce Blocking
If your system installer makes Voice Announce Blocking available, you can prevent
voice announcements from sounding over your telephone speaker if you wish. This
feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and
generates a tone in response to attempted SOHVAs.


To block all voice-announced calls,
1.PRESSINTERCOM.
2.DIAL


.


To unblock all voice-announced calls,
1.PRESSINTERCOM.
2.DIAL

.
Non-LCD Speakerphone Station User’s Guide 21
GCA70-248 Answering Calls
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9
#OPER PRSGHI
TUVJKL ABC
WXYMNO DEF
Your
StationSOHVA
Delivering
Station
INCOMING
SOHVA
VERBAL
NONVERBAL *
BLOCK
SOHVA RESPONSES
Press and Hold MUTE
While Speaking
Press Programmed
Response Message
Button
Press INTERCOM
and Dial 2

* To respond to LCD equipped stations only
Answering a SOHVA 
						

							Notes
Answering Calls GCA70-248
22 Non-LCD Speakerphone Station User’s Guide