Comdial Dsu II LCD Speakerphone System Reference Manual

							Programming The
Attendant Features
2.1 Using Chapter Two
The main system operator, or attendant, should be familiar with all of
the information contained in this chapter. It is user-friendly and
designed with both the attendant and the station user’s needs in mind. If
you are the system attendant, you should closely study this chapter
before you begin operating the system.
Within this chapter, you will find helpful information on programming
all of the special features on your telephone that are unique to attendant
station operation, and you will also find information on the LCD’s and
their meanings.
NOTE: If possible, read all of this chapter before you attempt to
operate your telephone system.
2
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							2.2 Creating The LCD Response Messages
When you are busy or are away from your desk, you can set a message
at your telephone that will be received by any LCD speakerphone
within your system. Your system provides two default messages:
“Back at . . .” and “Call . . .” In addition, you can add eight customized
messages, or you can create up to ten messages if you choose not to use
the two default messages.
NOTE: If you intend to create a response message to a voice
announce, remember that this is also a message, and that it
uses one of your message locations.
·To store the LCD messages,
1. Write your messages on the chart on page 2-5 (each message can
have up to 16 characters).
2. Use the letter code table (on page 2-4) to assign a number to each
letter.
3. Write these numbers on the chart line beside the message letters.
4. PressINTERCOM.
5.
DialS#0 5.
6. Dial a message location number (1-0).
7. Dial#to clear current message.
8. Compose your messages by dialing the two-digit codes that relate
to the letters. See the code table on page 2-4.
9. DialSto save message.
10. Dial next location number, # to clear it, two-digit codes for the
message, andSto save.
11. Repeat previous step until all messages are stored.
12. PressSPEAKERto end.
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							Example:Create the message “TAKE MESSAGE” and program it into
message location number 3.
1.
PressINTERCOM,dialS#05.
2.
Dial3
#.
3. Dial81, 21, 52, 32 12 61, 32, 73, 73, 21, 41, 32
TA K EspaceME S SAGE
4. DialS, and pressSPEAKERto end.
5. When you are finished creating and programming messages, fill
in the list on page 2-5 of this guide. Make a list of the stored
messages and their location numbers, and give each station user a
copy.
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							Letter Code Table
Character Code Character Code Character Code
A 21 a 24 SPACE 12
B 22 b 25 ; 17
C 23 c 26 / 18
D 31 d 34 “ 19
E 32 e 35 . 27
F 33 f 36 , 28
G 41 g 44 : 29
H 42 h 45 1 01
I 43 i 46 2 02
J 51 j 54 3 03
K 52 k 55 4 04
L 53 l 56 5 05
M 61 m 64 6 06
N 62 n 65 7 07
O 63 o 66 8 08
P 71 p 74 9 09
Q 11 q 14 0 00
R72r 75
S73s76
T81t 84
U82u85
V83v86
W91w 94
X92x95
Y93y96
Z13z16
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							LCD Message List
Location Code Message Letter Codes
1 Back at System Message
2 Call System Message
3
4
5
6
7
8
9
0
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							2.3 Direct Inward Station Dialing
The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the
attendant (over a line programmed for DISD). As the system attendant,
you may instruct callers to make DISD calls when necessary.
You may give the caller a DISD line number and the extension number
associated with the station he or she is trying to reach. Future calls
from the caller to a specific party will not have to be serviced at the
attendant’s station, although a ring-no answer or busy condition at the
called party’s station will result in the system’s handling the call in
another manner (described below).
When a caller makes a DISD call from an outside line, he or she will
initially hear ringing. The system will answer the call with a DISD
continuous dial tone; the caller can then dial an extension number.
•Ifcalled station is idle, a tone is sounded and called station rings.
•If thecall is answered by another station user, the caller can ask for
transfer to desired station.
•Ifringing stopsand dial tone sounds again, the caller can dial another
extension number.
•Ifcalled station has call forwardfeature set, forward station rings.
•Ifcalled station is busy, call is placed on hold and camped-on at busy
station. Ifcamp-on is not answeredwithin a transfer recall timeout
period, busy tone is given, followed by a DISD dial tone.
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							NOTE: The system will return the caller to DISD dial tone two
additional times and then drop the line.
•Ifcalled station is busy but is part of a hunt group, DISD call is
routed to idle station in hunt group, if available; otherwise, the call is
camped-on at dialed station. Hunt group is followed when caller hears
ringing but receives no answer.
•If aninvalid extension number is dialed, an error tone is sounded
before DISD dial tone is returned (caller can redial). Ifmistake in
dialing is made, caller can dialSfor new DISD dial tone.
•Ifextension number dialing is not completed within the programmed
dial time limit, call is routed to DISD assist station if available;
otherwise, the line is dropped.
NOTE: See section 2.14 for DVA programming used with the DISD
feature.
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							2.4 Naming The System Telephones
If you have an LCD speakerphone, this feature lets you know who is
calling you. You can assign either a personal name or a group name to
each system telephone. This name can contain up to seven letters and
will show up in the user’s display and/or in the called party’s display.
Typical names could be SRVC, MKTG 1, K SMITH.
·Name the system telephones as follows:
1. Use letter code table (page 2-9) to compose names for all
telephones requiring them (the system accepts up to seven letters
per name),
2. PressINTERCOM,
3.
DialS
#06,
4. Dial the station number of the telephone to be named(10-57),
5.
Dial
#to clear current entry,
6. Dial two-digit codes that correspond to letters in name,
7. DialSto continue entering station names (repeat above steps
beginning with station selection10-57),
8. PressSPEAKERto end,
9. Record names on pages 2-10–2-11.
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							Letter Code Table
Character Code Character Code Character Code
A 21 a 24 SPACE 12
B 22 b 25 ; 17
C 23 c 26 / 18
D 31 d 34 “ 19
E 32 e 35 . 27
F 33 f 36 , 28
G 41 g 44 : 29
H 42 h 45 1 01
I 43 i 46 2 02
J 51 j 54 3 03
K 52 k 55 4 04
L 53 l 56 5 05
M 61 m 64 6 06
N 62 n 65 7 07
O 63 o 66 8 08
P 71 p 74 9 09
Q 11 q 14 0 00
R72r 75
S73s76
T81t 84
U82u85
V83v86
W91w 94
X92x95
Y93y96
Z13z16
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							Station Names
Record telephone names here. Copy this sheet for more record space.
Ext Name Ext Name Ext Name
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