Comdial Dsu II LCD Speakerphone System Reference Manual

							10.6 Response Message Programming
This program lets you set up a button to be used for making a
non-verbal response to a SOHVA or an intercom call. The response
appears in the display of the calling station.
·To assign a button for non-verbal response:
1. PressINTERCOMSS1.
2. Press the programmable button you want to use for
message access.
3. Dial5.
4. Dial a message number (0through9).
NOTE: The preprogrammed messages are created by the
attendant.
5. PressSPEAKERto end.
10.7 Automatic Redial Programming
·To program a button on your telephone for redialing calls you
make that are either busy or do not answer,
1. PressINTERCOMSS1.
2. Press programmable button.
3. Press#.
4. PressSPEAKERto end.
When you push this programmed button after having made a call that is
busy or doesn’t answer, the system will automatically dial the number
every minute for 10 minutes and ring the number for approximately 30
seconds. To cancel auto-redial, simply lift and replace the handset.
NOTE: When the party you are calling in the automatic redial mode
answers, you must lift the handset to end the automatic redial
mode and establish the conversation. At anytime thereafter,
you may revert to the speakerphone mode, if your telephone is
so equipped.
GCA70–245 Programming Your Telephone
LCD Speakerphone Reference Manual 10–9 
						

							10.8 Assist Button Programming
With this feature you can program an “assist” button on your telephone
that will let you send a message to an LCD speakerphone. By pushing
this button you can let a party at another station know, with a tone and a
station message display, that you need assistance with a call.
Then, after receiving the tone and the display message, that person can
join the call or monitor it through executive override or service
observing.
To program an assist button,
1. PressINTERCOMSS1.
2. Press programmable button you want as assist button.
3. Dial7.
4. DialSto choose system-provided message. (System message =
“ASSIST” plus name or extension number of station sending
message. Name or extension is automatically added by system.)
—OR—
Dial0-9to choose preprogrammed message (see attendant for
list of messages).
5. If one particular station must always receive message, dial
extension number of that station; otherwise, pressSPEAKERto
end.
10.9 Transfer Button Programming
This program lets you set up a button to be used for transferring calls to
voice mail.
To assign a “transfer to voice mail” button:
1. PressINTERCOMSS1.
2. Press the programmable button you want to use.
3. Dial6.
4. Dial extension number.
5. PressSPEAKERto end.
Programming Your Telephone GCA70–245
10–10 LCD Speakerphone Reference Manual 
						

							10.10 Subdued Off-Hook Voice Announce
(SOHVA) Button Programming
You can program a button at your station that may be pressed to enable
the delivery of a SOHVA call. With this SOHVA enable button you can
decide, after hearing a busy signal, whether the called party should be
interrupted in a SOHVA manner. If so, you can press the button and
complete the SOHVA call.
To program a SOHVA button,
1. PressINTERCOMSS1.
2. Press desired programmable button.
3. Dial8.
4. PressSPEAKERto end programming.
10.11 Group Listening Button Programming
Group listening allows others to listen to a conversation over your
telephone speaker while allowing the distant party to hear only that
conversation that is sent through the handset speaker.
To program a group listening button,
1. PressINTERCOMSS1.
2. Press programmable button.
3. Dial98.
4. PressSPEAKERto end.
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							Troubleshooting
Your Telephone
11.1 Using Your Troubleshooting Guide
Should yourImpactorImpact SCStelephone fail to operate properly,
or if you do not understand why it is operating in a certain manner,
review the following Troubleshooting Guide for help.
SYMPTOM POSSIBLE CAUSE
INTERCOM light is
flashing.Your messaging is set. Dial
INTERCOM,then#02andhangup.
MESSAGE light (models
8312S, 8324S)
or
HOLD light (models 8012S,
8024S) is flashing.Another telephone has activated your
message waiting light.
PressMESSAGE(orINTERCOMand
thenHOLD)to retrieve message. This
action will call the party who activated
light. Once you have received message,
party who activated light (while still
talking to you) must press INTERCOM
to turn off the light.
MUTE light is on. MUTE is activated.
To cancel, press MUTE.
SPEAKER light on steady. Background music feature activated even
though you may not have background
mustic provided. Dial INTERCOM then
#1andhanguptocancel.
Error Tone
(three steady tones)May occur when incorrect buttons are
pressed during autodial or speed dial
programming. For example, if a button
has a line assigned to it, it is not available
as a programmable button and an error
tone sounds if it is pressed during
programming.
You can not receive a voice
announce call.Voice announce block has been activated.
To cancel (if desired), dialINTERCOM
then#2.
11
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							Glossary
A
All-call paging:Paging through the intercoms of all stations in the
system.
Assist button:A button that you can program that will let you send a
message requesting assistance to the LCD of another telephone.
Automatic callback:System will ring a calling telephone when a busy
called telephone becomes idle.
Automatic dialing (or Autodialing):Using programmable buttons to
store numbers for one- or two-button dialing.
Automatic redialing:Turning on a program that automatically redials
the last number dialed once a minute for 10 minutes.
C
Call forward:Designating another telephone to receive intercom calls
normally directed to the user’s telephone.
Call park:Placing an active call at a particular telephone in system hold
(park orbit) and retrieving it by any telephone.
Call pickup:Answering a call at one telephone when it is ringing at
another telephone.
Call transfer:Transferring a call from one station to another. The
transfer can be screened, i.e., you find out who is calling and announce
them to the party being called; or unscreened, i.e., you transfer the call
without identifying the calling party to the called party.
Central message desk:A station that has been assigned to control
message waiting lights and deliver messages to other stations in the
system.
Class of Service programming:Customized programming of your
system by the installer that establishes the basic operating parameters of
the system and individual stations.
D
Data Interface Unit (DIU):This optional unit provides connections for
your standard multiline digital telephone and and Industry Standard
Telephone (IST) device such as a FAX machine or answering machine.
GCA70–245 Glossary
LCD Speakerphone Reference Manual G–1 
						

							Departmental station operation:The operation of stations that are
organized into departments.
Direct Inward Station Dialing (DISD):This feature allows an outside
party to call an intercom station directly without an attendant’s assistance.
Direct Station Selection/Busy Lamp Field (DSS/BLF):Using one
button to place intercom calls; the button is sometimes referred to as a
DSS button. Busy lamp field or BLF is a term for a light that identifies
current call status of DSS station.
Do not disturb:A mode that disables incoming call ringing and
intercom calling.
Dual Tone Multiple Frequency (DTMF):The tones made by your
telephone when you dial.
Dynamic line button:System temporarily assigns a normally
unassigned line to an idle line button for certain call handling operations.
E
Exclusive hold:Only the telephone placing the call on hold can retrieve
it.
Executive override:Breaking into a conversation at a busy called
telephone. This intrusion is announced by several quick tone bursts over
the conversation.
H
Handsfree answer inhibit: A telephone can be set to block voice calls
sent to it over the speaker.
Hookflash:Action that occurs when the TAP button is pressed. Needed
for activating host system features.
Hookswitch:The switch on a telephone which, when depressed
manually or by the handset, disconnects a call.
K
Keypad:Buttons 0 through 9,Sand # used for dialing.
L
Last number redialing:Automatically dialing the last number dialed.
Glossary GCA70–245
G–2 LCD Speakerphone Reference Manual 
						

							M
Messaging:Turning on a telephone lamp to let the user know that a
message awaits pickup and leaving a message on the display of a
telephone that gives information on your status.
Mute:A fixed feature button that keeps a distant party from hearing
your conversation. This button also lets you adjust the telephone display
contrast from light to dark.
N
Night transfer:Transferring incoming calls to a particular station(s) for
off-hour answering.
P
Personal ringing tones:A telephone can be arranged to ring in one of
six distinctive tones.
Prime line:A line designated to a particular telephone and
automatically selected when the handset is lifted.
Programmable buttons:Each telephone or station has buttons that can
be user-programmed for autodialing numbers or feature codes, or other
special purpose dialing requirements.
Pulse/Tone switching:Changing from pulse/rotary dial signals to
tone/DTMF signals.
R
Response messaging: Responding non-verbally to a calling station by
pressing a programmed button that sends a message to the calling
station’s display.
Ringing line preference: An automatic connection to any outside line
ringing at the station when the station handset is taken off-hook.
S
Saved number redialing:Saving a last manually dialed number for
later autodialing.
GCA70–245 Glossary
LCD Speakerphone Reference Manual G–3 
						

							Subdued off-hook voice announce:A private announcement that can
be made to a busy party which they hear through the receiver of their
handset.
Speed dialing:Autodialing using the keypad buttons. Speed dialing can
be station calls (personal and accessed by only one specific user) or
system calls (numbers used and accessed by anyone in the system).
System Alarm Reporting:Allows you to view (through the LCD
telephone screen) the various system alarms and the stations with which
those alarms are associated.
T
TA P :Depending on your system’s programming, this button gives you a
fresh dial tone or activates a hookflash.
Tone call:A ringing intercom call.
Tracker:The Tracker optional pager system allows you to send and
receive messages to Tracker pagers assigned to station extension
numbers.
TRNS/CNF:A fixed feature button that allows you to transfer outside
calls and set up conference calls.
V
Voice call:A verbal intercom call.
Voice announce blocking:A telephone can be set to block voice calls
sent to it over the speaker.
Z
Zone paging:Paging through the intercoms of some stations or
departments in the system.
Glossary GCA70–245
G–4 LCD Speakerphone Reference Manual