Comdial Dsu II LCD Speakerphone System Reference Manual

							R
DSU and DSU II Series
Digital Telephone Systems
LCD Speakerphone
System Reference Manual
MUTE SHIFTSPEAKERINTERCOMTRNS/CNFTA P HO LD
OPERTUV PRS WXYDEF ABC QZ
MNO JKL GHI08 793 2 1
# 6 5 4
COMDIAL
2ABC13DEF6MNO5JKL4GHI7PRS8TUV9WXY# 0 *
SHIFT
MUTE SPEAKERTRNS/CONF
HOLDTAP MESSAGE
R
l 
						

							Comdial    strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability  relating to feature non-compatibility  or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.Ò
Ò
Ò
2/12/97
This reference manual applies to the following system and
telephone models:
System Models:
•DSU systems with software 20A and later.
•DSU II systems with software 4A and later.
Te l e p h o n e M o d e l s :
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later.
•Impact SCS 8312S-** Rev. A and later.
•Impact SCS 8324F-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
* Tri-Level Compression
is a registered trademark
of ACS Wireless, Inc. 
						

							Contents
1Introducing The LCD Speakerphone................... 1-1
1.1 UsingThisGuide ............................... 1-1
1.2 Using Your Speakerphone......................... 1-2
1.2.1 Using A Full-Duplex Speakerphone............ 1-3
1.2.2 Speakerphone User Guidelines................ 1-4
1.3 KnowingTheLCDAbbreviations .................. 1-8
1.4 Knowing Your Telephone’s Functions.............. 1-10
1.5 UnderstandingWhatTheLightsMean.............. 1-12
1.6 UnderstandingWhatTheRingsMean .............. 1-13
1.7 AdjustingYourTelephone’sPedestal ............... 1-14
2ProgrammingTheAttendantFeatures.................. 2-1
2.1 UsingChapterTwo.............................. 2-1
2.2 Creating The LCD Response Messages.............. 2-2
2.3 DirectInwardStationDialing...................... 2-6
2.4 NamingTheSystemTelephones.................... 2-8
2.5 SettingTheMusicOnHoldFeature................ 2-12
2.6 SettingTheNightTransferOfRingingMode ........ 2-13
2.7 SettingTheNightTransferButton................. 2-14
2.8 SettingTheSystemClock........................ 2-14
2.9 Station Message Detail Accounting
(SMDA)Printout............................... 2-15
2.10 Storing The System Speed Dial Numbers........... 2-16
2.11 System Alarm Reporting......................... 2-20
2.12 Transferring Calls To The Voice Mail System........ 2-21
2.13 Transferring Calls To A Secondary
Attendant Telephone............................ 2-21
2.14 Digital Voice Announcing (DVA).................. 2-22
2.15 Operating Your Telephone With A DSS/BLF Console . . 2-25
2.15.1 AccessingTheButtonLevels ............... 2-26Pa g e
GCA70–245 Contents
Contents – 1 
						

							3AnsweringCalls..................................... 3-1
3.1 AnsweringOutsideCalls ......................... 3-1
3.2 AnsweringIntercomCalls ........................ 3-2
3.3 AnsweringCallsAtMonitoredStations.............. 3-2
3.4 Answering Night Transferred Calls................. 3-3
3.5 MakingACallPick-Up........................... 3-3
3.6 Responding To A Subdued Off-Hook
Voice Announcement............................. 3-4
4MakingCalls ....................................... 4-1
4.1 DialingManually ............................... 4-1
4.2 DialingAutomatically............................ 4-2
4.3 Redialing...................................... 4-3
4.4 UsingLineGroups .............................. 4-4
4.5 WaitingForALine(Queuing) ..................... 4-5
4.6 DisplayingCall/CostTimer ....................... 4-6
4.7 MakingIntercomCalls........................... 4-7
4.8 Camping At Another Telephone
AndWaitingForAnAutomaticCallback............. 4-8
4.9 Camping At Another Telephone And
WaitingForAnAnswer(CallWaiting)............... 4-9
4.10 Overriding A Call............................... 4-9
4.11 Making A Subdued Off-Hook
Voice Announcement............................ 4-10
4.12 Using Dial By Name............................ 4-11
5HoldingCalls....................................... 5-1
5.1 HoldingACall ................................. 5-1
5.2 UsingExclusiveHold............................ 5-2
5.3 UsingDirectedHold............................. 5-2
5.4 PlacingACallinAParkingOrbit................... 5-3
5.5 HandlingRecalledHoldCalls ..................... 5-3
6TransferringCalls................................... 6-1
6.1 TransferringCalls............................... 6-1Pa g e
Contents GCA70–245
2–Contents 
						

							6.2 TransferringCalls–Screened...................... 6-2
6.3 TransferringCalls–Unscreened.................... 6-3
7ConferencingCalls................................... 7-1
7.1 ConferencingCalls .............................. 7-1
7.2 MakingUnsupervisedConferenceCalls ............. 7-2
8Using The Other Telephone Features................... 8-1
8.1 AdjustingTheDisplayContrast.................... 8-1
8.2 Blocking Voice Announce Calls.................... 8-2
8.3 Displaying The Functions Of Your Station’s Buttons
(ButtonQuery) ................................. 8-3
8.4 EnteringAccountCodes.......................... 8-4
8.5 ForwardingCalls................................ 8-5
8.6 Activating The Call Forward Outside System
(CFOS)Feature............................ 8-6
8.7 Identifying Your Telephone With The
AutomaticSetRelocation ........................ 8-7
8.8 Listening To A Call Over The Telephone Speaker
(GroupListening) ............................... 8-8
8.9 Making A Call Non-Private....................... 8-8
8.10 Monitoring a Conversation
Between Two Telephones (Service Observing)........ 8-9
8.11 Muting Your Telephone........................... 8-9
8.12 Operating Your Telephone As
ADepartmentalStation.......................... 8-10
8.13 Sending A Paging Announcement................. 8-11
8.14 Setting A Do Not Disturb At Your Telephone......... 8-13
8.15 Setting The Volume Control...................... 8-14
8.16 Setting Your Personal Ringing Tones............... 8-15
8.17 Switching The Dialing Mode
BetweenPulseAndTone......................... 8-16
8.18 Using Background Music........................ 8-16
8.19 Using Toll Restriction Override................... 8-17
8.20 Using The Optional Tracker Paging System.......... 8-18
8.21 Using The Auxiliary Jack........................ 8-20Pa g e
GCA70–245 Contents
Contents – 3 
						

							8.22 Understanding The Data Button Light.............. 8-22
8.23 Using The IMIST Module........................ 8-23
8.24 Using The Caller ID Feature...................... 8-24
9UsingNon-VerbalMessaging.......................... 9-1
9.1 MessageWaitingLightAndMessaging.............. 9-1
9.2 LCDMessaging ................................ 9-3
9.3 AssistButtonMessaging.......................... 9-4
9.4 Station-To-StationMessaging...................... 9-4
1
0ProgrammingYourTelephone ....................... 10-1
10.1 Programming For Automatic Dialing............... 10-1
10.2 Storing Autodial And Speed Dial Numbers.......... 10-4
10.3 Storing A DSS Number.......................... 10-5
10.4 Storing The Feature Buttons...................... 10-6
10.5 Storing The Special Purpose Feature Buttons........ 10-8
10.6 Response Message Programming.................. 10-9
10.7 Automatic Redial Programming................... 10-9
10.8 Assist Button Programming..................... 10-10
10.9 Transfer Button Programming................... 10-10
10.10 Subdued Off-Hook Voice Announce (SOHVA)
ButtonProgramming........................... 10-11
10.11 Group Listening Button Programming............. 10-11
11Troubleshooting Your Telephone..................... 11-1
11.1 Using Your Troubleshooting Guide................. 11-1
GGlossary ........................................... G-1
IIndex............................................... I-1Pa g e
Contents GCA70–245
4–Contents 
						

							Introducing The
LCD Speakerphone
1.1 Using This Guide
Chapter One provides you with a general overview of your new
speakerphone and its functions. The other ten chapters in this guide are
clear and easy to follow.
The Chapters are numbered as follows:
Chapter Two: Programming The Attendant Features
Chapter Three: Answering Calls
Chapter Four: Making Calls
Chapter Five: Holding Calls
Chapter Six: Transferring Calls
Chapter Seven: Conferencing Calls
Chapter Eight: Using The Other Telephone Features
Chapter Nine: Using Non-Verbal Messaging
Chapter Ten: Programming Your Telephone
Chapter Eleven: Troubleshooting Your Telephone
For your convenience, a quick reference guide, a glossary, and an
alphabetical index are included in the back of this user’s guide.
NOTE: Throughout this book, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOMbutton.”
All references to interactive buttons are printed in upper case
bold italic type, for example “Press the OPTIONS button.”
1
GCA70–245 Introducing The LCD Speakerphone
LCD Speakerphone Reference Manual 1–1 
						

							1.2 Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker are
farther away from you than when you use a handset. Both the signal from
the loudspeaker and the signal to the microphone must be strengthened.
When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
NOTE: The 8324F-** speakerphone can function in the full-duplex or
half-duplex mode. Both sets of guidelines (section 1.2.1 and
section 1.2.2) are applicable to the 8324F-**.
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**
speakerphones only function in the half-duplex mode—only
section 1.2.2, Speakerphone User Guidelines, apply to these
telephones.
Introducing The LCD Speakerphone GCA70–245
1–2 LCD Speakerphone Reference Manual 
						

							1.2.1Using A Full-Duplex Speakerphone
TheImpact SCS8324F-** speakerphone uses the latest full-duplex
speakerphone technology. (Full-duplex technology enables both parties
on a speakerphone call to speak simultaneously—half-duplex
speakerphones allow only one person to speak at a time.) The 8324F-**
will operate in either full-duplex or half-duplex mode depending on the
current line conditions. For example, satellite calls or calls with a delay
involved may prevent the telephone from operating in full-duplex mode.
At the beginning of each call the telephone must perform a “speech
training” test. To achieve optimum performance from the full-duplex
speakerphone, Comdial recommends that each user in turn speak about
10 consecutive words to allow the telephone to “train” itself. Note that
during the “speech training” test, the speakerphone is operating in
half-duplex mode.
Depending on the telephone line conditions and the type of speakerphone
at the other end, it may not be possible for the 8324F-** to operate in
full-duplex mode. If the speakerphone at the other end is a half-duplex
speakerphone and both parties are in speakerphone mode, the half-duplex
speakerphone is the controlling factor, preventing the 8324F-** from
operating in full-duplex mode.
When using a full-duplex telephone, you must be aware of these different
situations and react accordingly when the far-end party does not respond.
However, you will discover it is much easier to interrupt the far-end
talker and have a more natural conversation than you can have with a
half-duplex speakerphone.
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone
while in full-duplex mode causes the system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from
mute, the system will perform the entire “speech training” test
again.
GCA70–245 Introducing The LCD Speakerphone
LCD Speakerphone Reference Manual 1–3 
						

							1.2.2Speakerphone User Guidelines
NOTE: The speakerphone user guidelines in this section that do not
apply to the Impact SCS model 8324F-** when it is operating
in full-duplex mode are so noted. However, when the 8324F-**
is in half-duplex mode or in “speech training” mode, all of the
following guidelines are applicable.
•Both parties can not talk at the same time. You must wait for silence
out of your loudspeaker before talking. You must stop talking to hear
the other party. Does not apply to model 8324F-** when in full duplex
mode.
•Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
•Speak slightly louder than normal and with a clear, authoritative voice.
For the microphone to best detect your voice, speak within three feet
of it and face the telephone.
•Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
•Since the system takes several seconds to provide the best switching,
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated switches
from operating properly.
•Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with hard,
flat surfaces that reflect sound may affect the sound-activated switches.
•If you are using a handset and the other party is using a speakerphone,
avoid breathing heavily into your microphone. Avoid other sounds that
may affect the distant telephone’s sound-activated switches.
•In some situations, such as when either you or the distant party are in a
noisy environment, you may have to lift your handset to ensure a clear
conversation.
Introducing The LCD Speakerphone GCA70–245
1–4 LCD Speakerphone Reference Manual