Canon printer imageCLASS D1170 User Manual

							12-18
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error Codes (D1180/D1170/D1150)
An error code is a four-digit code shown on an ERROR TX REPORT or an RX ERROR REPORT 
when an error occurs.
For details on reports, see “Summary of Reports and Lists,” in the e-Manual.
See the table below for individual error codes.
Error CodeDescription Action
0001
A document may be jammed. Remove the jammed document. (See “Clearing 
Jams,” on p.
 12-2.)
0003An attempt was made to send a document of 
24 7/8" (630 mm) or longer from the ADF.
–
Divide the document into smaller parts and 
send from the platen glass.
–
A document takes a long time to send 
because it contains too much data.
–
Reduce the scanning resolution before 
sending.
–
A document takes a long time to receive.
– Contact the other party and ask them to 
reduce their scanning resolution or divide the 
document into smaller parts for sending.
–
0005The other fax machine did not respond within 
35 seconds.
–
Send the document again. Contact the other 
party and have them check their fax machine. 
If you are making an overseas call, add a 
pause to the number.
–
The other party may not be using a G3 fax 
machine.
–
Check with the other party and send the 
document to a G3 fax machine. If the other 
party does not have a G3 fax machine, try 
sending your document using a transmission 
mode the other party’s fax machine supports.
– 
						

							12-19
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0009
The paper has run out or the paper cassette is 
not set properly. Load the paper or reset the paper cassette 
properly.
0012You could not send because the recipient’s 
machine is out of paper.Contact the recipient and ask them to load the 
paper.
0018There is no reply when you redial. You could not 
send, because your fax signal was not returned 
as the recipient’s line was engaged.Check that the recipient’s line is not engaged 
and try again from the beginning.
0037The memory is full.
Print, send, or delete any documents stored in 
memory.
0703The memory for image data is full when sending 
color documents. Wait a few moments, and then try sending 
again after other send jobs are complete.
Erase documents stored in memory. If the 
machine still does not operate normally, turn 
the main power OFF, and then back ON.
–
–
0705The send operation was interrupted because 
the size of the image data is larger than that 
specified in  in  in  in 
. Change the setting for  in  
in  in .
Select a lower resolution.
–
–
0751The server is not functioning. The network is 
down (the server is unable to connect to the 
network or was disconnected).
Check the recipient’s address.
Check that the network is up.
–
–
0752The SMTP server name for e-mail is not 
correct.
–
Check the SMTP server name in  in  in  in  matches 
the SMTP server address you checked in 
“Checking Your E-mail Account,” in the e-
Manual.
–
The domain name or e-mail address may not 
be set.
–
Check that domain name in  in  in  in  in  in  in 
 is set correctly.
Check that e-mail address in   in  in  in  is set 
correctly.
–
–
The mail server is not functioning.
– Ask the network administrator to check that 
the mail server is operating properly.
–
The network is down.
– Ask the network administrator to check that 
the network is operating properly.
–
While e-mail messages were being sent in 
color, some error occurred.
–
Try sending several times. If the error persists, 
ask the network administrator to check that 
the network is operating properly.
– 
						

							12-20
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0753
A TCP/IP error occurred while sending 
documents to a file server, or sending an e-mail 
message. (Socket, Select error, etc.) Check that the network cable is properly 
connected between the machine and your 
computer.
Check that  is set to . 
(See “Setting Up the Send Files Function of 
the Machine,” in the e-Manual)
Check that  of the file server 
destination is set correctly. (See “Setting Up 
the Send Files Function of the Machine,” in 
the e-Manual.)
Check that  is set correctly. 
(See “Setting Up the Send Files Function of 
the Machine,” in the e-Manual.)
Set  to . (See “Setting 
Up the Send Files Function of the Machine,” in 
the e-Manual.)
Check the settings in Windows Firewall.
If the machine still does not operate normally, 
turn OFF the main power switch of the 
machine, wait for at least 10 seconds, and 
then turn it ON again.
–
–
–
–
–
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–
0755You cannot send jobs because TCP/IP is not 
functioning correctly.
–
Check  in  in .
–
The IP address is not set.
– Check  in  in .
–
When the machine was turned ON, an IP 
address was not assigned to the machine by 
the DHCP, RARP, or BOOTP server.
–
Check  in  in . Or wait a 
while, and then try sending again.
–
0801A timeout error occurred while the machine 
was communicating with the SMTP server to 
send an e-mail message or receive an I-fax.
–
Check that the SMTP server is functioning 
normally, or check the network status.
–
The SMTP server returned an error while 
trying to connect. The destination is not 
correct. An error occurred on the server side 
during transmission to a file server.
–
Check that the SMTP server is functioning 
normally. Check the network status. Check 
the destination setting. Check the status and 
setting of the file server.
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							12-21
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0802
The name of the SMTP server is not correct.
– Check the SMTP server name in  in  in  in  matches 
the SMTP server address you checked in 
“Checking Your E-mail Account,” in the e-
Manual.
–
The domain name of the DNS server is not 
correct.
–
Check that domain name in  in  in 
 in  
in  in  is set correctly. (See “Setting DNS,” 
in the e-Manual.)
–
The name of the DNS server is not correct.
– Check that  and 
 in  
in  in  in  is set 
correctly. (See “Setting DNS,” in the e-Manual.)
–
Connection to the DNS server failed.
– Ask the network administrator to check that 
the DNS server is operating properly.
–
0804You have no privilege to access the folder. Change the setting on the server to enable 
access to the folder.
0806An incorrect user name or password was 
specified for the sending of a file to a file 
server.
–
Change the user name or password.
–
An incorrect destination was specified for the 
sending of an e-mail message.
–
Check the e-mail address.
–
0810A POP (Post Office Protocol) server connection 
error occurred while receiving an I-fax.
–
Check the POP server name in  in  in . Confirm that the POP server is 
functioning normally. Check the network 
status.
–
The POP server returned an error during the 
connection.
–
Check the POP server name in  in  in . Confirm that the POP server is 
functioning normally. Check the network 
status.
–
A timeout error occurred on the server while 
connecting to the POP server.
–
Check the POP server name in  in  in . Confirm that the POP server is 
functioning normally. Check the network 
status.
–
0812The POP password setting is incorrect.
Check the POP server password in  in  in . 
						

							12-22
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0813
The POP server name setting is incorrect. Check the POP server name in  in  in .
0819You have received data that cannot be 
processed (MIME information is incorrect).Check the settings, and then ask the sender to 
resend the data.
0820You have received data that cannot be 
processed (BASE 64 or uuencode is incorrect).Check the settings, and then ask the sender to 
resend the data.
0821You have received data that cannot be 
processed (TIFF analysis error).Check the settings, and then ask the sender to 
resend the data.
0827You have received data that cannot be 
processed (contains MIME information that is 
not supported).Check the settings, and then ask the sender to 
resend the data.
0828You have received HTML data.
Ask the sender to use a file format other than 
HTML, and then resend the data.
0829Data containing more pages that the machine 
can hold in the memory is received.Print the received documents, and ask the 
sender to resend the remaining pages.
0839The user name or password for the SMTP 
authentication in  is incorrect.Check the user name and password for  in  in  in  in . (See “SYSTEM SETTINGS,” on p.

 13-
16.)
0995Communication reservation is cleared. If necessary, try again from the beginning. 
						

							12-23
Troubleshooting 
If  is displayed
If  is displayed
When  appears on the display, the size of the paper in the paper 
cassette or multi-purpose tray is different from that of the paper specified in  
for ,  (optional) or . You need to load the correct size 
paper or change the paper size in  for ,  
(optional) or .
 For print jobs, you need to specify the paper size from your computer.
Reloading the Paper
1 
Load the correct size paper as shown on 
the display, then press [OK] to resume the 
job.
The machine re-starts printing.
Changing the Paper Size Setting
Follow the procedure below to change the paper 
size setting.
For Copy Job
1 
Press  [Stop/Reset].
2 
Press  to select .
  < Y E S                       N O > C A N C E L ?
●
3 
Press  [Paper Settings] repeatedly to 
select ,  or 
, then press [OK].
C A S S E T T E   1
 is displayed only if the 
optional paper cassette is attached.
If you select , press 
 or  to 
select , then press [OK]. 
                                    O N M P   T R A Y   S T D   S E T
4 
Press  or  to select the size of the 
paper loaded into the machine, then 
press [OK].
                                  L T R P A P E R   S I Z E ( C A S S )
5 
Press  or  to select the type of the 
paper loaded into the machine, then 
press [OK].
                  P L A I N   P A P E R P A P E R   T Y P E ( C A S S )
–
– 
						

							12-24
Troubleshooting 
If  is displayed
6 
Resume the copy job.
For Fax Job
1 
Press  [Paper Settings] repeatedly to 
select ,  or 
, then press [OK].
C A S S E T T E   1
 is displayed only if the 
optional paper cassette is attached.
If you select , press 
 or  to 
select , then press [OK].
                                    O N M P   T R A Y   S T D   S E T
2 
Press  or  to select the size of the 
paper loaded into the machine, then 
press [OK].
                                  L T R P A P E R   S I Z E ( C A S S )
3 
Press  or  to select the type of the 
paper loaded into the machine, then 
press [OK].
                  P L A I N   P A P E R P A P E R   T Y P E ( C A S S )
4 
Open and close the paper cassette that 
you set in step 1 to resume the fax job.
For the multi-purpose tray, skip this step.
●
–
–
For Report/Lst Job
1 
Press  [Job Cancel/Status Monitor] 
repeatedly to select , 
then press [OK].
R E P O R T   S T A T U S
2 
Press  or  to select the job to 
cancel, then press [OK].
          A C T I V I T Y   R E P O R T 0 0 0 3     1 5 : 5 0               *
Ex.
The displayed job varies depending on the job 
that you select.
3 
Press  or  to select , 
then press [OK].
C A N C E L 0 0 0 3    
Ex.
4 
Press  to select .
  < Y E S                       N O >   C A N C E L ?    
5 
Press  [Stop/Reset] to return to the 
standby mode.
● 
						

							12-25
Troubleshooting 
If  is displayed
6 
Press  [Paper Settings] repeatedly to 
select ,  or 
, then press [OK].
C A S S E T T E   1
 is displayed only if the 
optional paper cassette is attached.
If you select , press 
 or  to 
select , then press [OK]. 
                                    O N M P   T R A Y   S T D   S E T
7 
Press  or  to select the size of the 
paper loaded into the machine, then 
press [OK].
                                  L T R P A P E R   S I Z E ( C A S S )
8 
Press  or  to select the type of the 
paper loaded into the machine, then 
press [OK].
                  P L A I N   P A P E R P A P E R   T Y P E ( C A S S )
9 
Resume the report/list job.
For Prnt Job
1 
Press  [Job Cancel/Status Monitor] 
repeatedly to select , then 
press [OK].
J O B   C A N C E L
–
–
●
2 
Press  or  to select , then 
press [OK].
J O B   C A N C E L
P R I N T
3 
Press  or  to select the job to 
cancel, then press [OK].
    t e s t . t x t   -   N o t e p a d 0 0 0 3                             *
Ex.
The displayed job varies depending on the job 
that you select.
4 
Press  to select .
  < Y E S                       N O >   C A N C E L ?    
5 
Press  [Stop/Reset] to return to the 
standby mode.
6 
Select [Output Size] on the printer driver 
to match the setting in the machine, then 
resume the print job. 
						

							12-26
Troubleshooting 
If a Power Failure Occurs
If a Power Failure Occurs
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery 
retains the user data settings and the Address Book settings. Any sent or received 
documents stored in memory are backed up for about 15 minutes. During a power cut, 
functions are limited as follows: You cannot send, receive, copy, scan, or print documents.
You may not be able to make telephone calls using an external telephone, depending on 
the type of telephone you use.
You can receive telephone calls using an external telephone depending on the type of 
telephone you use.
To fully charge the built-in battery, it takes approximately 12 hours after when the main 
power switch is ON. If the built-in battery is not fully charged, the data may not be saved 
properly. –
–
– 
						

							12-27
Troubleshooting 
If You Cannot Solve a Problem
If You Cannot Solve a Problem
This section describes the customer support services.
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the information in this chapter, contact Canon 
Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 
P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options*:For e-mail support, the latest driver or document downloads, and answers to frequently asked questions, 
visit http://www.canon.ca/
Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still 
under warranty 1-800-652-2666
If the problem cannot be corrected by using one of the above technical support options, repair options are 
available at the time of your call to the live technical support number above or via the website at http://
www.canon.ca/
* Support program specifics are subject to change without notice.
Please have the following information ready when you contact Canon: Product name (imageCLASS D1180/D1170/D1150/D1120)
Serial number (on the label located on the rear cover)
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power 
cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
Attempting to repair the machine yourself may void the limited warranty.
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