Canon printer imageCLASS D1170 User Manual

							12-8
Troubleshooting 
Clearing Jams
5 
Align the toner cartridge to the guides in 
the machine and slide the cartridge 
completely into the machine until it 
stops.
6 
Close the front cover.
Be careful not to get your fingers caught.
Output Tray
When  appears on the 
display, remove jammed paper from the output 
tray.
●
1 
Hold the front side of the operation panel 
with your hands.
2 
Lift the scanning platform (A) until it is 
locked. (You will hear an audible “click.”)
3 
Hold both sides of the jammed paper and 
gently pull it out. 
						

							12-9
Troubleshooting 
Clearing Jams
Do not force a jammed paper out of the 
machine. 
The surroundings of the output tray are hot 
during printing or immediately after printing. 
When taking out of the paper or removing 
jammed paper, do not touch the surroundings 
of the output tray.
–
–
If unfixed toner is on the removed paper, it may 
adhere to the paper to be printed next.
4 
Lower the scanning platform.
Be careful not to get your fingers caught.
5 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Mult-Purpose Tray
When  or  appears on the display, remove 
jammed paper from the multi-purpose tray.
1 
Hold both sides of any jammed paper and 
gently pull it out.
Do not force a jammed paper out of the machine. 
2 
Close the multi-purpose tray. 
● 
						

							12-10
Troubleshooting 
Clearing Jams
3 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Paper Cassette
When  or  appears on the display, remove 
jammed paper from the paper cassette.
1 
Pull the paper cassette half way out.
●
2 
Push downward on the jammed paper as 
you remove it.
Do not force a jammed paper out of the machine. 
Doing so may result in the feed roller coming off. 
3 
Gently push the paper cassette back into 
the machine until it clicks into place in 
the closed position. 
						

							12-11
Troubleshooting 
Clearing Jams
4 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Optonal Paper Cassette
When  or  appears on the display, remove 
jammed paper from the optional paper cassette.
1 
Pull the optional paper cassette half way 
out.
●
2 
Push downward on the jammed paper as 
you remove it.
Do not force a jammed paper out of the machine. 
Doing so may result in the feed roller coming off.
3 
Gently push the optional paper cassette 
back into the machine until it clicks into 
place in the closed position. 
						

							12-12
Troubleshooting 
Clearing Jams
4 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Duplex Unt
When  or  appears on the display, remove 
jammed paper from the duplex unit.
1 
Pull out the paper cassette.
●
2 
Hold the paper cassette with both hands 
and remove it from the machine.
3 
Open the duplex print transport guide, 
holding its tab (A) on the left side inside 
of the machine.
4 
Hold both sides of any jammed paper and 
gently pull it out.
Do not force a jammed paper out of the machine.  
						

							12-13
Troubleshooting 
Clearing Jams
5 
Close the duplex print transport guide.
6 
Hold the paper cassette with both hands 
and set it back into the machine.
Be careful not to get your fingers caught.
7 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught. 
						

							12-14
Troubleshooting 
Display Messages
Display Messages
See the table below when the error and status messages appear on the display.
MessageDescription Action
AVAILABLE MEMORY 
nn%This message shows the percentage of the 
memory currently available.
If you need more space, wait for the machine 
to send any documents in memory. Also 
print, send, or delete any documents stored 
in memory.
CANNOT PRINT RX 
DATA
FIX ERROR TO PRINT The machine temporarily received the fax in 
memory because an error of some kind has 
occurred in the machine.
This error message appears with one of the 
messages below.








–
–
–
–
–
–
–
– This error message appears with another 
message. When the error is resolved, the 
received data will be printed out. For how 
to solve the problem, see the action for the 
messages displayed with it.
CANNOT SEND
CHECK SETTINGS You have specified the group dialing when 
the line is off the hook.
–
Specify the recipient other than group 
dialing.
–
You have specified the one-touch key or 
coded dial code that has registered with 
other than fax number when the line is off 
the hook.
–
Make sure that the line is disconnected.
–
The registered group is already nested for 
three levels of subgroups (e.g., a group 
registered in a group).
–
You cannot register a group to contain 
more than three levels of subgroups. 
Modify the group so that it contains three 
levels of groups or less.
–
CHANGE PAPERSIZE The paper size is not appropriate for a 2-sided 
copy. Set the paper size to  or , then 
load paper of the same size.
CHANGE REG’D SIZE 
→ PAPER SETTINGS The paper size is not appropriate for 
printing a report or list.
–
Set the paper size to , , , 
, , , or , 
and then load paper of the same size.
–
The paper ran out while printing a received 
document, report or list.
–
Load paper in the paper cassette.
–
The size of the paper in the paper cassette 
or multi-purpose tray is different from that 
of the paper specified in , 
 (optional)  or , 
which are displayed by pressing 
 [Paper 
Settings].
–
Change the paper size in , 
 (optional)  or , 
which are displayed by pressing 
 [Paper 
Settings], which are displayed by pressing 
 [Paper Settings]. For details, see “If 
 is displayed,” on 
p.

  12-23.
– 
						

							12-15
Troubleshooting 
Display Messages
MessageDescription Action
CHECK DOCUMENTA document jam may have occurred in the 
ADF. Remove the jammed document.
COLOR MODE IS SET
CANNOT MULTI DEST 
TX You have specified multiple recipients when 
using a color sending.
When using a color sending, you can specify 
only one recipient. Send one by one, or use 
black and white sending.
DATA ERROR
PRESS START KEY The machine may have trouble.
Press 
 [Start] to restore all settings to the 
default. If the message persists, contact 
Canon Customer Care Center.
DOCUMENT TOO 
LONG The document fed from the ADF is longer 
than 24 7/8” (630 mm), or is not feeding 
correctly. Scan the document on the platen glass.
Reduce the length of the document to 
within 24 7/8" (630

 mm), then try again.
–
–
FEEDER PAPER JAM
CHECK THE FEEDER A document jam may have occurred in the 
ADF.
Remove the jammed document.
INITIALIZING...
PLEASE WAIT This message appears when turning ON the 
main power switch, or when the machine is 
not ready for printing. Wait until the message disappears.
LOAD CORRECT 
PAPER The size of the paper in the paper cassette 
or multi-purpose tray is different from that 
of the paper specified in , 
 (optional)  or , 
which are displayed by pressing 
 [Paper 
Settings]. Load the correct size paper or change the 
paper size in ,  (optional)  or , which are 
displayed by pressing 
 [Paper Settings]. For 
details, see “If  is 
displayed,” on p.
  12-23.
LOAD PAPER No paper is loaded in the paper cassette 
or multi-purpose tray when copying or 
printing.
–
Load paper correctly. Then press [OK] when 
using the paper cassette.
–
No paper is loaded in the paper cassette 
or multi
 -purpose tray when printing a 
received document. 
Or, when printing a report or list, this 
message appears if the paper size is not 
appropriate for printing a report or list 
even if paper is loaded. This error message 
appears with one of the messages below. 
 

–
Load paper correctly. Then press [OK] when 
using the paper cassette.  
For report or list, set the paper size to 
, , , , , 
, or , and then load paper 
of the same size.
– 
						

							12-16
Troubleshooting 
Display Messages
MessageDescription Action
MEMORY FULLThe machine is full of jobs.
– Print, send, or delete any documents 
stored in memory.
Divide the document stack or data into a 
few parts and try again one by one.
Send the document with low resolution.
When this message appears during using 
the ADF, the scanning document stops 
halfway. In this case, clear the paper jam 
from the ADF.
–
–
–
–
The number of TX/RX jobs that can be 
stored in memory reached the maximum.
–
The maximum numbers of jobs that can be 
stored in memory are as follows (Based on 
the condition that the other party sends 
the fax by the imageCLASS D1180 with ITU-
T No.1 Chart standard mode); Up to 70 jobs 
for sending or 90 jobs for receiving, 95 fax 
jobs including sending and receiving, or 
75 e-mail and I-fax jobs for receiving. Wait 
for the machine to send any documents 
in memory. Also print, send, or delete any 
documents stored in memory.
–
NOT AVAILABLE NOW You pressed the one-touch key or coded 
dial code that has already been registered, 
when you are registering group addresses.
–
Register the one-touch key or coded dial 
code that is not used.
You selected the group dialing that has 
already been registered, when you are 
registering a one-touch key or coded dial 
code.
–
NOT REGISTERED No recipient is registered for the one-touch 
key or coded dial code you pressed. Register the recipients before using the 
Address Book function.
OVER PAGE LIMIT You cannot print because the page limit has 
been reached. Contact your system manager.
PAPER IN MP TRAY
REMOVE PAPER Paper is loaded in the multi-purpose tray. Remove the paper from the multi-purpose 
tray. The machine will not print faxes, reports, 
or lists when paper is loaded in the multi-
purpose tray. They will be stored in memory.
PAPER JAM
LIFT PANEL TO OPEN Paper jams have occurred in the machine. 
 or  appears alternately. Clear the paper jam (See “Paper Jams,” 
on p.

  12-4) and reload paper in the paper 
cassette or multi-purpose tray. The cover 
must be opened and closed to resume the 
current job.
PHONE OFF HOOK
HANG UP PHONE The external telephone is off the hook. Hang up the external telephone.
PREPARING 
SCANNER..
PLEASE WAIT The machine is not ready for scanning. Wait until the machine is ready. 
						

							12-17
Troubleshooting 
Display Messages
MessageDescription Action
START AGAINA transmission error has occurred because 
the line condition was poor. Check the line condition, then try again.
STOP KEY PRESSED
PRESS OK KEY
 [Stop/Reset] has been pressed while 
scanning the document using the ADF. Press [OK], then set the document again.
SYSTEM ERROR Some kind of error has occurred in the 
machine. Turn OFF the main power switch, wait for 
more than 10 seconds, then turn it ON again. 
If the message persists, turn OFF the main 
power switch, disconnect the power cord, 
and contact Canon Customer Care Center.
TONER COVER OPEN
CLOSE COVER A cover is open.
Check the cover, and make sure that it is 
completely closed.
TONER LOW
PREPARE NEW TONER The toner is running low.
Prepare a new toner cartridge.