Canon printer imageCLASS D1170 User Manual

							11-18
Maintenance 
Transporting the Machine
Transporting the Machine
This section describes the required procedures before transporting the machine.
Follow this procedure to avoid vibration damage to 
the machine when transporting it over a long 
distance.
Do not lift the machine by any of its attachments. Dropping 
the machine can cause personal injury.
If you are using the Cassette Feeding Module-U1 (optional), 
transport the machine and the Cassette Feeding Module-U1 
separately. If you transport the machine with the Cassette 
Feeding Module-U1 being installed, you may drop the 
machine.
If you have a back problem, make sure to check the weight of 
this machine before carrying. (See “Specifications,
” on p. 14-2.)
1 
Turn OFF the main power switch.
2 
Disconnect the power cord and all the 
cables from the back of the machine.
–
–
–
3 
If you are using the multi-purpose tray, 
fold multi-purpose tray extension, push 
back the auxiliary tray into place, and 
then close the multi-purpose tray.
If you are using the sub-output tray, close the 
sub-output tray.
4 
Push the open button. 
						

							11-19
Maintenance 
Transporting the Machine
5 
Open the front cover.
6 
Remove the toner cartridge.
To avoid exposing the toner cartridge to light, 
place it in its protective bag or wrap it in a thick 
cloth.
Do not open the drum protective shutter (A) on 
the toner cartridge. Print quality may 
deteriorate if the drum surface is exposed to 
light or is damaged.–
–
Always hold the toner cartridge by its handle.
7 
Close the front cover.
Be careful not to get your fingers caught.
8 
Pull out the paper cassette gently.  
						

							11-20
Maintenance 
Transporting the Machine
9 
Hold the paper cassette with both hands 
and remove it from the machine.
■	If you are using the Cassette Feeding 
Module-U1 (optional):
①	 Pick up the machine using the hand grips 
on the left and right of the machine.
To install the Optional Paper Cassette, perform the 
uninstalling procedure in reverse.
10
 Grip the handles on both sides of the 
machine and lift it carefully, as shown in 
the illustration below. 
						

							Troubleshooting 
12
Troubleshooting 
This chapter describes how to respond to paper and document jams, as well as to error messages.
Clearing Jams .............................................................12-2
Document Jams  ................................................................ 12-2
Paper Jams  ........................................................................\
.. 12-4
Display Messages  ....................................................12-14
Error Codes (D1180/D1170/D1150)  .......................12-18
If  is displayed  ...............12-23
Reloading the Paper  ......................................................12-23
Changing the Paper Size Setting  ..............................12-23
If a Power Failure Occurs  .........................................12-26
If You Cannot Solve a Problem  ................................12-27
Customer Support (U.S.A.)  ...........................................12-27
Customer Support (Canada)  .......................................12-27   
						

							12-2
Troubleshooting 
Clearing Jams
Clearing Jams
When , , , 
 or  appears on the 
display, remove jammed paper from the machine first, then from the paper cassette or 
multi-purpose tray if necessary. Check the following if you experience repeated paper jams:Fan and tap the paper stack on a flat surface before loading it in the machine.
Check that the paper you are using meets the requirements for use. (See “Paper 
Requirements,
” on p. 2-6.)
Make sure you have removed any scraps of paper from the inside of the machine.
When removing jammed documents or paper, take care not to cut your fingers on the edges of the document or paper.
When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other 
metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
If you tear the paper, remove any torn pieces to avoid further jams.
If your hands or clothes get dirty from touching the toner, wash them immediately in cold water. Do not use hot water. If 
you do, the toner may be set permanently.
Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed.
–
–
–
–
–
–
–
Document Jams
When ,  or  
appears on the display, remove a jammed 
document from the ADF.
1 
Open the ADF cover.
2 
Lift the release lever (A) until it clicks into 
place.
When you lift the release lever (A), the inner cover 
opens. 
						

							12-3
Troubleshooting 
Clearing Jams
3 
Hold both sides of any jammed 
documents and gently pull them out 
straight upward.
Do not force a jammed document out of the 
machine. If the jammed document cannot be 
removed easily, go to the next step.
4 
Open the inner cover.
5 
Remove the jammed document.
Do not force a jammed document out of the 
machine. If the jammed document cannot be 
removed easily, go to the next step.
6 
Remove Jammed paper while lifting the 
document feeder tray, holding it by its 
grip (A).
Do not force a jammed paper out of the machine 
as it may tear. 
						

							12-4
Troubleshooting 
Clearing Jams
7 
Return the document feeder tray to the 
original position.
8 
Close the inner cover.
9 
Close the ADF cover.
Be careful not to get your fingers caught.
10
 Open the ADF and then hold both sides 
of any jammed documents and gently 
pull them out.
11
  Close the ADF.
Be careful not to get your fingers caught.
Paper Jams
When , , 
 or  appears on the display, remove the 
jammed paper from the machine first, then from 
the paper cassette or multi-purpose tray if 
necessary.
If the error messages still remains after having removed the 
jammed paper, open and close the front cover to reset the 
machine. 
						

							12-5
Troubleshooting 
Clearing Jams
Rear Sde of the Machne
When  
or  appears on 
the display, remove jammed paper from the rear 
cover and duplex unit cover.
1 
Open the rear cover.
2 
Hold both sides of any jammed paper and 
gently pull it out.
Be careful not to touch the surroundings of the 
sub-output tray.
●
3 
Close the rear cover.
4 
Open the duplex unit cover.
5 
Hold both sides of any jammed paper and 
gently pull it out. 
						

							12-6
Troubleshooting 
Clearing Jams
6 
Close the duplex unit cover.
7 
Open and close the front cover to reset 
the machine. 
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Front Sde of the Machne
When  or  appears on the display, remove 
jammed paper from the inside of the machine.
1 
Push the open button.
If you are using the multi-purpose tray, close it 
before opening the front cover.
2 
Open the front cover.
3 
Remove the toner cartridge from the 
machine.
● 
						

							12-7
Troubleshooting 
Clearing Jams
Remove watches and any bracelets or rings 
when touching the inside of the machine. 
These items might be damaged if they come 
into contact with the parts inside of the 
machine.  
To avoid exposing the toner cartridge to light, 
place it in its protective bag or wrap it in a thick 
cloth.  
Do not open the drum protective shutter on 
the toner cartridge. Print quality may 
deteriorate if the drum surface is exposed to 
light or is damaged. 
–
–
–
Always hold the toner cartridge by its handle.
4 
Remove the jammed paper from inside of 
the machine.
①	
Lift the transport guide by its corner tab 
and hold it.
②	Slide and push the jammed paper into the 
machine until the front edge of jammed 
paper comes out.
③	Remove the Jammed paper from the 
machine.
■	When the jammed paper was not removed. 
①	 Lift the roller cover by its center tab and 
hold it.
②	Remove the Jammed paper from the 
machine.