Canon Lbp 5000 User Guide

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Troubleshooting
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Installation Problems
6Right-click [USB Printing Support], then select [Uninstall] 
from the pop-up menu.
For Windows 98, select [Canon LBP5000], for Windows Me, select [Canon CAPT 
USB Device], and then click [Remove].
IMPORTANT
•If the USB class driver is under [Other Devices], the printer is not installed properly. 
According to your operating system, select and delete any one of [Canon 
LBP5000], [Canon CAPT USB Device], or [Unknown device].
•Never delete any drivers for other devices. If you delete them by mistake, Windows 
may not operate properly.
•If the USB class driver is not installed properly, [USB Printing Support] (for 
Windows 2000/XP/Server 2003), [Canon CAPT USB Device] (for Windows Me), or 
[Canon LBP5000] (for Windows 98) is not displayed.
7When the [Confirm Device Removal] dialog box appears, click 
[OK].
8Click [ ].
[Device Manager] closes.
 
						

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Troubleshooting
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Installation Problems
9Disconnect the USB cable from the computer, then restart 
Windows.
After Windows restarts, reinstall the CAPT software. (See Installing the CAPT 
Software, on p. 3-4)
Problems on Local Installation
When installing the printer driver from the CD-ROM, the printer is not recognized 
automatically even after the USB cable is connected.
Cause 1 The USB cable has already been connected and the printer is ON before 
installing the printer driver.
Remedy Turn the printer OFF and disconnect the USB cable. Then, connect the USB 
cable again and turn the printer ON.
Cause 2 The printer is OFF.
Remedy Turn the printer ON.
Cause 3 The USB cable is not connected properly.
Remedy Make sure that the printer and computer are connected with the USB cable 
properly.
Cause 4 An inappropriate USB cable is being used.
Remedy Use a USB cable appropriate for the USB interface of this printer. The USB 
interface of this printer is USB 2.0 Hi-Speed (Windows 2000/XP/Server 2003 
only) and USB Full-Speed (USB1.1 equivalent).
Use a USB cable with the following symbol.
Cause 5 The printer driver cannot be installed from CD-ROM Setup.
Remedy Install the printer driver with plug and play. (See Installing with Plug and Play, 
on p. 3-13)
 
						

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Troubleshooting
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Installation Problems
[Local printer attached to this computer]* cannot be selected in the [Add Printer Wizard] 
dialog box (Windows 2000/XP/Server 2003).
Cause Installation was performed by a user who is not a member of Administrators.
Remedy CAPT (Canon Advanced Printing Technology) software needs to be installed by 
a member of Administrators. Have a user with the correct permissions to install 
the software.
* On Windows 2000, this becomes [Local Printer].
Installation Problems When the Printer is Shared on a 
Network
The print server to be connected cannot be found.
Cause 1 The print server has not been started up.
Remedy Start up the print server.
Cause 2 The printer is not specified as a shared printer.
Remedy Specify the printer as a shared printer in the [Printer Properties] dialog box.
Cause 3 The user does not have permission to access the print server or printer.
Remedy Ask your network administrator to change the user permissions.
 
						

							7-37Problems on Installing the Network Board
7
Troubleshooting
Problems on Installing the Network Board
On checking the operation of the network board, if you find that all the indicators on 
the network board are off, or the ERR indicator is on or keeps blinking for a long 
time and does not go off, take the following measures.
NOTE
For details on problems on installing the CAPT software, see Chapter 4  
Troubleshooting in Network Guide.
All the indicators on the network board are off.
Cause 1 The LAN cable is not connected properly or broken.
Remedy 1 Remove the LAN cable once, then connect it again.
Remedy 2 Replace the LAN cable with another one, then connect it.
Cause 2 The cable is connected to the UP-LINK (cascade) port on the hub.
Remedy 1 Connect the LAN cable to a port with a X mark.
Remedy 2 If the hub has a UP-LINK (cascade) switch, switch to X.
Cause 3 A cross LAN cable is being used.
Remedy 1 Replace the cable with a straight LAN cable.
Remedy 2 Connect the cross LAN cable to the UP-LINK (cascade) port on the hub. If the 
hub has a UP-LINK (cascade) switch, switch to =.
NOTE
A cross LAN cable is a cable used to connect a printer and computer directly.
Cause 4 Cannot communicate with the hub.
Remedy 1 Make sure that the power of the hub is on.
Remedy 2 Set the DIP switches according to the transmission speed of the connected hub. 
(See Setting the Network Board, on p. 6-26)
Remedy 3 Replace the hub.
Cause 5 The network board is not installed properly.
Remedy Remove the network board once, then install it again.
 
						

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Troubleshooting
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Problems on Installing the Network Board
Cause 6 The hardware of the network board is in an abnormal condition.
Remedy Report the problems to your local authorized Canon dealer.
The ERR indicator on the network board is on.
Cause The network cable is disconnected or broken, or the network board is not 
installed properly.
Remedy 1 Make sure the network cable is connected properly.
Remedy 2 Replace the network cable with a proper one and check if there is no 
disconnection or damage.
Remedy 3 If the ERR indicator still comes on even after applying the Remedy 1 and 2, 
contact your local authorized Canon dealer for servicing.
The ERR indicator on the network board blinks at an interval of four times.
Cause The DIP switch 1 on the network board is ON.
Remedy Set the DIP switch 1 to OFF once.
The ERR indicator on the network board keeps blinking.
Cause The hardware of the network board is in an abnormal condition.
Remedy Contact your local authorized Canon dealer for servicing. 
 
						

							7-39Miscellaneous Problems
7
Troubleshooting
Miscellaneous Problems
LBP5000 does not function properly.
Cause 1 LBP5000 is not specified as the default printer.
Remedy Specify it as the default printer.
Cause 2 The CAPT software may not be installed properly.
Remedy In order to check if the CAPT software is installed properly, print from an 
application. If you cannot print properly, uninstall the CAPT software and install 
it again. (See Uninstalling the CAPT Software, on p. 3-75, Installing the 
CAPT Software, on p. 3-4)
The printer stops printing temporarily.
Cause When printing after the paper is changed from narrower one to wider one, the 
printer cools down the fixing unit so that the print quality is maintained.
Remedy 1 Please wait a moment. The printer cools down the fixing unit automatically. 
When the printer finished cooling down the fixing unit, it stops operation and 
becomes ready to print. If the printer was in the middle of printing, it resumes 
the job after finishing the cool down process.
Remedy 2 In the Printer Status Window, select [Device Settings] from the [Options] menu, 
point to [Small-size Paper Special Setting], and then set [Small-size Paper 
Special Process] to [Speed Priority] (However, previously printed text or 
residual images may be printed on both sides of the printed paper).
CD-ROM Setup does not appear automatically. (Windows 98/Me)
Cause [Auto insert notification] is not selected. 
Remedy Display the properties for the CD-ROM drive from [Device Manager] and select 
[Auto insert notification] in the [Settings] sheet.
 
						

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Troubleshooting
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Miscellaneous Problems
When the printer is shared over a network, it takes a long time to obtain the status in the 
Printer Status Window.
Cause You are using a computer with Windows XP Service Pack 2 or another 
operating system equipped with Windows Firewall as the print server, and 
Windows Firewall is configured to block communication with the client 
computers.
Remedy Start up the print server, then configure Windows Firewall to unblock 
communication with the client computers. (See Windows Firewall, on p. 8-15)
The printer status is not displayed properly in the Printer Status Window when the printer is 
shared over a network.
Cause You are using a computer with Windows XP Service Pack 2 or another 
operating system equipped with Windows Firewall as a client computer, and 
Windows Firewall is blocking communication with the print server.
Remedy Configure Windows Firewall to unblock communication with the print server. 
(See Windows Firewall, on p. 8-15)
 
						

							7-41Confirming the Printer Features
7
Troubleshooting
Confirming the Printer Features
This printer is provided with a function of Configuration Page Print that allows you to 
confirm the optional settings of the printer, settings for [Device Settings] in the 
[Options] menu in the Printer Status Window, and the current printer status such as 
[Number of Total Printed Pages]. The printer driver is also provided with a function 
of Network Status Print that allows you to check the version of the optional network 
board or confirm the TCP/IP settings. Use these functions when required after 
installing and connecting the printer, for example when you want to check the 
operation.
NOTE
•Configuration Page Print is designed to be printed on A4 size paper. Load A4 size paper.
•For details on Network Status Print, see Chapter 4  Troubleshooting in Network Guide.
1Display the Printer Status Window.
For details on methods for displaying the Printer Status Window, see Displaying 
the Printer Status Window, on p. 4-88.
2From the [Options] menu in the Printer Status Window, select 
[Utility]  [Configuration Page Print].
A confirmation message is displayed.
 
						

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Troubleshooting
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Confirming the Printer Features
3Click [OK].
Configuration Page Print is printed.
4Confirm the contents of the Configuration Page Print.
Configuration Page Print prints information as shown in the following figure. You 
can confirm the optional settings of the printer, settings for [Device Settings] in 
the [Options] menu in the Printer Status Window, and the current printer status 
such as [Number of Total Printed Pages].
 
						

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Troubleshooting
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Confirming the Printer Features
IMPORTANT
This is a sample of Configuration Page Print. The contents may differ from the 
Configuration Page Print printed by your computer.