Canon Lbp 5000 User Guide

							6-28
Optional Accessories
6
Network Board
1Turn the printer and computer OFF, remove the USB cable, 
and then disconnect the power plug from the AC power outlet.
2Remove all the interface cables and the power cord from the 
printer.
3Remove the two screws and remove the network board.
IMPORTANT
Do not touch the network board parts, printed wire, or connectors with your hands.
4Set the DIP switches.
Set the DIP switches with the tip of a ball-point pen etc. For details on methods 
for setting the DIP switches, see the table of p. 6-27.
5Insert the network board into the expansion slot.
Hold the metal panel portions of the network board and insert the board while 
aligning it with the guide rails inside the expansion slot.
IMPORTANT
•Do not touch the network board parts, printed wire, or connectors with your hands.
•Insert the printer connector of the network board securely into the connector inside 
the expansion slot.
6Secure the top and bottom portions of the network board with 
the two screws supplied with the network board.
ERR LNK 100NB-C1
ON
OFFOFF
12 34
DIP switches
 
						

							6-29
Optional Accessories
6
Network Board
7Connect the LAN cable.
8Connect the power cord.
9Plug the power plug into the AC power outlet.
 
10Connect the USB cable.
Problems on Installing the Network Board
On checking the operation of the network board, if you find that all the indicators on 
the network board are off, or the ERR indicator is on or keeps blinking for a long 
time and does not go off, take the following measures.
NOTE
For details on problems on installing the CAPT software, see Chapter 4  
Troubleshooting in Network Guide.
All the indicators on the network board are off.
Cause 1 The LAN cable is not connected properly or broken.
Remedy 1 Remove the LAN cable once, then connect it again.
Remedy 2 Replace the LAN cable with another one, then connect it.
Cause 2 The cable is connected to the UP-LINK (cascade) port on the hub.
Remedy 1 Connect the LAN cable to a port with a X mark.
Remedy 2 If the hub has a UP-LINK (cascade) switch, switch to X.
Cause 3 A cross LAN cable is being used.
Remedy 1 Replace the cable with a straight LAN cable.
Remedy 2 Connect the cross LAN cable to the UP-LINK (cascade) port on the hub. If the 
hub has a UP-LINK (cascade) switch, switch to =.
NOTE
A cross LAN cable is a cable used to connect a printer and computer directly.
Cause 4 Cannot communicate with the hub.
Remedy 1 Make sure that the power of the hub is on.
 
						

							6-30
Optional Accessories
6
Network Board
Remedy 2 Set the DIP switches according to the transmission speed of the connected hub. 
(See Setting the Network Board, on p. 6-26)
Remedy 3 Replace the hub.
Cause 5 The network board is not installed properly.
Remedy Remove the network board once, then install it again.
Cause 6 The hardware of the network board is in an abnormal condition.
Remedy Report the problems to your local authorized Canon dealer.
The ERR indicator on the network board is on.
Cause The network cable is disconnected or broken, or the network board is not 
installed properly.
Remedy 1 Make sure the network cable is connected properly.
Remedy 2 Replace the network cable with a proper one and check if there is no 
disconnection or damage.
Remedy 3 If the ERR indicator still comes on even after applying the Remedy 1 and 2, 
contact your local authorized Canon dealer for servicing.
The ERR indicator on the network board blinks at an interval of four times.
Cause The DIP switch 1 on the network board is ON.
Remedy Set the DIP switch 1 to OFF once.
The ERR indicator on the network board keeps blinking.
Cause The hardware of the network board is in an abnormal condition.
Remedy Contact your local authorized Canon dealer for servicing. 
 
						

							6-31
Optional Accessories
6
Network Board
Resetting the Network Board
If you want to reset the network board to the default values, use the Remote UI or 
FTP Client. For details on the Remote UI, see Chapter 3 Various Functions of 
Remote UI in Remote UI Guide, and on FTP Client, see Chapter 5  Appendix in 
Network Guide.
Even if none of the above procedures work, you can reset the settings for the 
network board by manipulating the DIP switches using the following procedure. A 
Phillips screwdriver is required to reset the settings for the network board. Have a 
screwdriver ready in advance that matches the size of the screws.
1Turn the printer and computer OFF, remove the USB cable, 
and then disconnect the power plug from the AC power outlet.
2Remove all the interface cables and the power cord from the 
printer.
3Remove the two screws and remove the network board.
IMPORTANT
Do not touch the network board parts, printed wire, or connectors with your hands.
4Switch the DIP switch 1 to ON.
Set the DIP switches with the tip of a ball-point pen etc.
ERR LNK 100NB-C1
ON
OFF
1
234
DIP switch 1
 
						

							6-32
Optional Accessories
6
Network Board
IMPORTANT
When setting the DIP switches, be careful not to damage the main board with the 
tip of a ball-point pen etc. Do not use a sharp object such as a mechanical pencil.
5Insert the network board into the expansion slot.
Hold the metal panel portions of the network board and insert the board while 
aligning it with the guide rails inside the expansion slot.
IMPORTANT
•Do not touch the network board parts, printed wire, or connectors with your hands.
•Insert the printer connector of the network board securely into the connector inside 
the expansion slot.
6Secure the top and bottom portions of the network board with 
the two screws supplied with the network board.
7Connect the power cord.
8Plug the power plug into the AC power outlet.
9Press   of the power switch to turn the printer ON, wait until 
the   (Ready) indicator comes on, and then press   of the 
power switch to turn the printer OFF.
10Disconnect the power plug from the AC power outlet.
11Remove the power cord.
 
						

							6-33
Optional Accessories
6
Network Board
12Remove the network board, then reset the DIP switch 1 to 
OFF.
Set the DIP switches with the tip of a ball-point pen etc.
IMPORTANT
When setting the DIP switches, be careful not to damage the main board with the 
tip of a ball-point pen etc. Do not use a sharp object such as a mechanical pencil.
13Install the network board.
14Connect the interface cables except for the USB cable, and 
connect the power cord.
15Plug the power plug into the AC power outlet.
16Connect the USB cable as needed.
 
Removing the Network Board
Remove the network board using the following procedure. Have ready the protective 
plate and screws for the expansion slot removed when the network board was installed.
CAUTION
•Be sure to turn the printer and computer OFF and disconnect all the interface 
cables and power cord from the printer before removing the network board. If a 
USB cable is connected, turn the computer off, and then remove the USB cable. 
If you attempt to remove the network board when the printer is ON or any cable 
is connected to the printer, this may result in an electrical shock.
•Be careful when handling the network board. Touching the edges or a sharp 
portion of the network board may result in personal injury.
ERR LNK 100NB-C1
OFF
OFF
12 34
DIP switch 1
 
						

							6-34
Optional Accessories
6
Network Board
1Turn the printer and computer OFF, remove the USB cable, 
and then disconnect the power plug from the AC power outlet.
2Remove all the interface cables and the power cord from the 
printer.
3Remove the two screws and remove the network board.
Store the network board in the protective bag that it came in.
IMPORTANT
•Do not touch the network board parts, printed wire, or connectors with your hands.
•The removed two screws are required when the network board is installed. Keep 
them where they will not get lost.
4Attach the protective plate to the expansion slot and secure it 
with the screws.
5Connect the interface cables except for the USB cable, and 
connect the power cord.
6Plug the power plug into the AC power outlet.
7Connect the USB cable.
 
						

							CHAPTER
7-1
7Troubleshooting
This chapter describes the remedies for problems such as a paper jam or poor print quality.
Troubleshooting Map  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Alarm Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Procedure for Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-7
Service Call Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Print Quality Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Paper Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
When Nothing is Printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Installation Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
When Uninstallation Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-30
Uninstalling the USB Class Driver  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-32
Problems on Local Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-35
Installation Problems When the Printer is Shared on a Network  . . . . . . . . . . . . . . . . . . . . . . . .7-36
Problems on Installing the Network Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-37
Miscellaneous Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-39
Confirming the Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-41
 
						

							7-2Troubleshooting Map
Troubleshooting
7
Troubleshooting Map
If any problem occurs while you are using the printer, follow the flow chart shown 
below to check the problem.
Toner density is set to light. 
(See Printing with Toner 
Density Adjusted, on p. 4-62)
Toner runs low. (See 
Replacing the Toner 
Cartridge, on p. 5-2)
The printer is not connected to your 
computer. (See Connecting to a 
Computer, on p.1-14)
Follow the messages 
displayed on the Printer Status 
Window to remedy an error. 
(See Printer Status Window, 
on p. 4-85)The power cord is not connected. The 
power switch is turned OFF. (See 
Turning the Printer ON/OFF, on p. 1-
10)
The     (Alarm) indicator is on or 
blinking. (See Alarm Indicator, on p. 
7-3)
The printer is installed in an 
adverse environment. (See 
the Getting Started Guide)
Other Problems (See Print 
Quality Problems, on p. 7-17)Paper Problems (See Paper 
Problems, on p. 7-26)
The printer driver is not installed 
properly. (See Installation Problems, 
on p. 7-29)
The printer driver is not installed 
properly. (See Installation Problems, 
on p. 7-29)
Printing is 
impossible.
Print quality 
deteriorates.
An error message 
appears on the Printer 
Status Window.
The printer 
driver fails 
to print.Yes
Yes
Yes No
NoNo
No
No
No
No
No No No
Yes
 
						

							7-3Alarm Indicator
7
Troubleshooting
Alarm Indicator
When a problem has occurred in the printer, the   (Alarm) indicator (orange) 
comes on or blinks.
When the   (Alarm) indicator is on, a service error is occurring. In this case, see 
Service Call Display, on p. 7-14.
If the   (Alarm) indicator is blinking, follow the directions displayed in the Printer 
Status Window.