Canon Lbp 5000 User Guide

							7-14Service Call Display
Troubleshooting
7
Service Call Display
When a problem has occurred and the printer does not work properly, the   
(Alarm) indicator (orange) comes on and the following service call appears in the 
Printer Status Window.
If the service call appears, cycle the power of the printer using the following 
procedure. This may clear the message.
1Turn the power OFF, wait for 10 seconds or longer, and then 
turn it ON again.
ON
OFF
 
						

							7-15
Troubleshooting
7
Service Call Display
If the message does not reappear, the printer can be used as normal. If the error 
message still appears, proceed to the next step.
2Note down the error code displayed in the Printer Status 
Window.
3Turn the printer and computer OFF aa a a
, remove the USB cable 
bb b b
, and then disconnect the power plug from the AC power 
outlet cc c c
.
c
ba
a
 
						

							7-16
Troubleshooting
7
Service Call Display
4Contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the problems and the error 
code that you have noted.
 
						

							7-17Print Quality Problems
7
Troubleshooting
Print Quality Problems
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, follow the directions in the message.
•When a paper jam occurs, see Paper Jams, on p. 7-4.
•If a symptom that is not indicated in this section occurs, if none of the indicated remedies 
do not solve the problem, or if you cannot determine the problem, contact your local 
authorized Canon dealer.
Paper comes out in certain color and nothing is printed on it.
Cause 1 The drum in any of the toner cartridges has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing Toner Cartridges, 
on p. 5-2)
Cause 2 A problem has occurred inside the printer.
Remedy 1 If  is displayed in the Printer Status Window, turn the power 
OFF, wait for 10 seconds or longer, and then turn the power ON again. This may 
clear the message.
Remedy 2 If the message does not disappear even after applying the Remedy 1, contact 
your local authorized Canon dealer for servicing.
White streaks appear.
Cause The drum in any of the toner cartridges has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing Toner Cartridges, 
on p. 5-2)
Printed pages have white specks.
Cause 1 Appropriate paper is not being used.
Remedy Replace the paper with one that can be used and print again. (See Paper 
Requirements, on p. 2-2)
 
						

							7-18
Troubleshooting
7
Print Quality Problems
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)
Cause 3 The drum in any of the toner cartridges has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing Toner Cartridges, 
on p. 5-2)
Residual images appear on non-printed areas.
Cause 1 Printing paper is inappropriate.
Remedy Change the paper and print again. (See Paper Requirements, on p. 2-2)
Cause 2 Paper of a wider width was printed just after paper with a narrower width (A5 
size etc.) was printed continuously.
Remedy 1 To lower the temperature of the fixing unit, wait for a while before printing again.
Remedy 2 In the Printer Status Window, select [Device Settings] from the [Options] menu, 
point to [Small-size Paper Special Setting], and then set [Small-size Paper 
Special Process] to [Image Quality Priority] (However, this may lengthen the 
waiting time before the operation begins).
Cause 3 The drum in any of the toner cartridges has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing Toner Cartridges, 
on p. 5-2)
The overall print result is faint.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Dark].
In order to specify the setting for [Toner Density], display the [Custom Settings] 
dialog box by clicking [Settings] in the [Quality] sheet.
Cause 2 [Use Draft Mode] is enabled.
Remedy Clear the [Use Draft Mode] check box in the printer driver.
In order to specify the setting for [Use Draft Mode], display the [Custom 
Settings] dialog box by clicking [Settings] in the [Quality] sheet.
 
						

							7-19
Troubleshooting
7
Print Quality Problems
The overall print result is dark.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Light].
In order to specify the setting for [Toner Density], display the [Custom Settings] 
dialog box by clicking [Settings] in the [Quality] sheet.
Cause 2 The printer is exposed to direct sunlight or strong light.
Remedy Move the printer to a place where it will not be exposed to direct sunlight or 
strong light. Alternatively, move the strong light source away from the printer.
The print is uneven.
Cause 1 Paper is too moist or too dry.
Remedy Replace the paper with appropriate one and print again. (See Paper 
Requirements, on p. 2-2)
Cause 2 The toner cartridge is nearing the end of its life.
Remedy Display the [Consumables/Counters] dialog box, then replace the toner 
cartridge that is almost empty with a new toner cartridge. (See Replacing Toner 
Cartridges, on p. 5-2)
Cause 3 The printer has not printed for a long period of time.
Remedy Set [Special Print Mode] to [Special Settings 8] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
Front or back of the printed paper has smudge marks.
Cause The fixing roller is dirty.
Remedy Clean the fixing roller. (See Cleaning the Fixing Roller, on p. 5-22)
Smudge marks of spattering toner appear around the text.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with one that can be used and print again. (See Paper 
Requirements, on p. 2-2)
 
						

							7-20
Troubleshooting
7
Print Quality Problems
Cause 2 The printer is being used in a low-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 4] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
Images in which two or more colors are overlaid come out faint.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper 
Requirements, on p. 2-2)
Cause 2 The printer is being used in a high-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 1] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
Thin lines or halftone areas come out faint.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper 
Requirements, on p. 2-2)
Cause 2 The printer is being used in a high-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 3] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
Toner gets on the non-printed areas.
Cause When printing paper with a glossy surface, toner gets on the non-printed areas.
Remedy Set [Special Print Mode] to [Special Settings 9] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
 
						

							7-21
Troubleshooting
7
Print Quality Problems
Outlines in the areas dense in color are emphasized.
Cause Depending on the print data, outlines in the areas dense in color are sometimes 
emphasized.
Remedy Set [Special Print Mode] to [Special Settings 10] in the printer driver. If this 
solves the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
A portion of a page is not printed.
Cause 1 The scale factor is incorrect.
Remedy 1 Clear the [Manual Scaling] check box in the printer driver. If the check box is 
cleared, the scale factor will be set according to [Page Size] and [Output Size] 
automatically.
In order to specify the setting for [Manual Scaling], display the [Page Setup] 
sheet.
Remedy 2 Select the [Manual Scaling] check box in the printer driver, then specify an 
appropriate scale factor according to the paper size to be used.
In order to specify the setting for [Manual Scaling], display the [Page Setup] 
sheet.
Cause 2 The position of the paper is incorrect.
Remedy Load the paper properly. (See Loading Plain Paper, Heavy Paper, 
Transparencies, or Labels in the Paper Source, on p. 2-14, Loading Index 
Card Size Media in the Paper Source, on p. 2-26, Loading Envelopes in the 
Paper Source, on p. 2-37, Loading Custom Size Paper (Non-Standard Paper) 
in the Paper Source, on p. 2-47)
Cause 3 A document with no margins was printed.
Remedy Data cannot be printed within a 5 mm margin (10 mm for envelopes) on all sides 
of the paper. Secure a margin of 5 mm or more (10 mm or more for envelopes) 
around the data.
The printing position is skewed.
Cause 1 [Gutter] is specified.
Remedy Specify [Gutter] in the printer driver to [0].
In order to specify the setting for [Gutter], display the [Gutter Settings] dialog 
box by clicking [Gutter] in the [Finishing] sheet.
 
						

							7-22
Troubleshooting
7
Print Quality Problems
Cause 2 Top Margin and Paper Position in the application are not specified properly.
Remedy Specify the settings for Top Margin and Paper Position in the application 
properly. (See the instruction manual supplied with the application)
The next page is printed from halfway across the previous page.
Cause Line Spacing or Lines/Page in the application is not specified properly.
Remedy Specify the settings for Line Spacing and Lines/Page in the application so 
that data fits in one page, and print again. (See the instruction manual supplied 
with the application)
Nothing is printed on paper.
Cause 1 The toner cartridge was installed with the sealing tape still attached.
Remedy Take the toner cartridge out of the printer, pull out the sealing tape, and reinstall 
the toner cartridge. (See Replacing Toner Cartridges, on p. 5-2)
Cause 2 Multiple sheets of paper were fed at a time.
Remedy Align the paper stack in the paper cassette properly and load it again. If you are 
using transparencies or labels, fan them thoroughly and load them again. (See 
Loading Plain Paper, Heavy Paper, Transparencies, or Labels in the Paper 
Source, on p. 2-14, Loading Index Card Size Media in the Paper Source, on 
p. 2-26, Loading Envelopes in the Paper Source, on p. 2-37, Loading Custom 
Size Paper (Non-Standard Paper) in the Paper Source, on p. 2-47)
Toner does not fix onto paper completely.
Cause 1 Appropriate paper is not being used.
Remedy Replace the paper with one that can be used with this printer. (See Paper 
Requirements, on p. 2-2)
Cause 2 Coarse paper is being used.
Remedy 1 Set [Paper Type] to [Heavy Paper 1] or [Heavy Paper 2] in the printer. In order to 
specify the setting for [Paper Type], display the [Paper Source] sheet.
Remedy 2 Set [Special Print Mode] to [Special Settings 5] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
 
						

							7-23
Troubleshooting
7
Print Quality Problems
Cause 3 A problem has occurred inside the printer.
Remedy 1 If  is displayed in the Printer Status Window, turn the power 
OFF, wait for 10 seconds or longer, and then turn the power ON again. This may 
clear the message.
Remedy 2 If the message does not disappear even after applying the Remedy 1, contact 
your local authorized Canon dealer for servicing.
Colored lines and text come out faint.
Cause Thin lines or text are being used.
Remedy Select the [Prioritize Printing of Colored Lines and Text] check box in the printer 
driver.
In order to specify the setting for [Prioritize Printing of Colored Lines and Text], 
display the [Custom Settings] dialog box by clicking [Settings] in the [Quality] 
sheet.
Colored text appears to be blurred.
Cause A bold font is being used for the colored text.
Remedy Set [Matching Method] to [Perceptual [Monitor Color Matched]] in the printer 
driver.
In order to specify the setting for [Matching Method], display the [Matching] 
sheet by selecting the [Manual Color Settings] check box in the [Quality] sheet, 
and then clicking [Color Settings].
Data is not printed in the correct color (specified color), or colored text appears blurred due 
to color shift.
Cause 1 Any of the toner cartridges are not installed properly.
Remedy Make sure that the toner cartridges are installed properly. (See Replacing 
Toner Cartridges, on p. 5-2)
Cause 2 Any of the four color cartridges is almost out of toner, or the drum in any of the 
toner cartridges has deteriorated.
Remedy 1 Perform calibration. (See Calibrating the Printer, on p. 5-17)
Remedy 2 Display the [Consumables/Counters] dialog box, then replace the toner 
cartridge that is almost empty with a new toner cartridge. (See Replacing Toner 
Cartridges, on p. 5-2)