Canon Lbp 5000 User Guide

							7-24
Troubleshooting
7
Print Quality Problems
Cause 3 Appropriate paper is not being used.
Remedy Replace the paper with one that can be used and print again. (See Paper 
Requirements, on p. 2-2)
Cause 4 Data was sent before completing calibration, such as when the printer was first 
turned ON.
Remedy Make sure that the   (Ready) indicator is on before sending data to the printer.
The colors of thin lines or filled-in patterns are different from the specified colors, or do not 
appear at all.
Cause 1 Some colors cannot be reproduced due to the combination of colors or 
patterns.
Remedy 1 Adjust the colors in the application and print again.
Remedy 2 Change the patterns in the application and print again.
Cause 2 The color may appear different depending on the fill-pattern.
Remedy 1 Readjust to a darker color and print again.
Remedy 2 Reload paper to change the feeding direction, then print again.
Fill-patterns are not printed in the correct color (specified color).
Cause The fill-pattern of the print data and the dither pattern of the printer are 
interfering with one another.
Remedy 1 Print again without specifying a fill-pattern in the application.
Remedy 2 Set [Color Halftones] or [B & W Halftones] to [Gradation] or [Color Tone] in the 
printer driver.
In order to specify the setting for [Color Halftones] or [B & W Halftones], display 
the [Custom Settings] dialog box by clicking [Settings] in the [Quality] sheet.
The displayed color and printed color differ when printing photos, etc.
Cause The method for adjusting color on the screen (RGB) and in the printer (YMC) is 
different. Therefore, there may be cases when the color on the screen cannot 
be printed out exactly as it appears.
Remedy 1 Set [Matching Method] to [Perceptual [Monitor Color Matched]] in the printer 
driver.
In order to specify the setting for [Matching Method], display the [Matching] 
sheet by selecting the [Manual Color Settings] check box in the [Quality] sheet, 
and then clicking [Color Settings].
 
						

							7-25
Troubleshooting
7
Print Quality Problems
Remedy 2 Adjust [Gamma] in the printer driver.
In order to specify the setting for [Gamma], display the [Matching] sheet by 
selecting the [Manual Color Settings] check box in the [Quality] sheet, and then 
clicking [Color Settings].
Streaks appear in the gradated portions when printing diagrams with gradations.
Cause [Use Pure Black] is applied to the gray color portions of the streaks in the 
diagrams.
Remedy Set [Use Pure Black] to [Never] in the printer.
In order to specify the setting for [Use Pure Black], display the [Custom 
Settings] dialog box by clicking [Settings] in the [Quality] sheet.
The back of the printed paper has smudge marks.
Cause The size of the print data was larger than that of the loaded paper.
Remedy Check if the size of the print data matches that of the loaded paper.
 
						

							7-26Paper Problems
Troubleshooting
7
Paper Problems
Paper comes out wrinkled.
Cause 1 Paper is loaded in the paper cassette or manual feed slot at an angle.
RemedyLoad the paper in the paper cassette or manual feed slot straight. (See Loading 
Plain Paper, Heavy Paper, Transparencies, or Labels in the Paper Source, on 
p. 2-14, Loading Index Card Size Media in the Paper Source, on p. 2-26, 
Loading Envelopes in the Paper Source, on p. 2-37, Loading Custom Size 
Paper (Non-Standard Paper) in the Paper Source, on p. 2-47)
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
RemedyReplace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)
Paper curls.
Cause 1 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)
Cause 2 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper 
Requirements, on p. 2-2)
Cause 3 The paper is too thin.
Remedy 1 Set [Paper Type] to [Plain Paper L] in the printer driver.
In order to specify the setting for [Paper Type], display the [Paper Source] sheet.
Remedy 2 If the printed side curls outward, set [Special Print Mode] to [Special Settings 6]; 
if the non-printed side curls outward, set to [Special Settings 7]. If this solves the 
problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
 
						

							7-27
Troubleshooting
7
Paper Problems
Flaps of the envelopes stick to the body.
Cause 1 Envelopes are inappropriate.
RemedyReplace the envelopes with those that can be used and print again. (See Paper 
Requirements, on p. 2-2)
Cause 2 The printer is being used in a high-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 2] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog box.
 
						

							7-28When Nothing is Printed
Troubleshooting
7
When Nothing is Printed
Check the following items if nothing is printed when printing from an application:
1Check if any error message is displayed in the Printer Status 
Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT 
Software, on p. 3-75)
2Print a test page.
For Windows  98/Me
❑
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
For Windows 2000/XP/Server 2003
❑
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
When the test page is printed correctly
Printing can be performed from the CAPT software. Check the application to make sure 
that all the settings are specified properly.
When the test page cannot be printed
Uninstall the CAPT software, reinstall it, and then print a test page again. (See 
Uninstalling the CAPT Software, on p. 3-75)
 
						

							7-29Installation Problems
7
Troubleshooting
Installation Problems
If USB Class Driver and LBP5000 Printer Driver cannot be installed properly, 
perform the following procedure to check problems.
NOTE
For details on problems on the network installation, see Chapter 4  Troubleshooting in 
Network Guide.
Uninstall the USB class driver. See 
Uninstalling the USB Class 
Driver, on p. 7-32. Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-75.
Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-75.
Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-75.
Delete [Canon LBP5000] from [Add or 
Remove Programs] ([Add/Remove Programs 
Properties] for Windows 98/Me; 
[Add/Remove Programs] for Windows 2000).
See When Uninstallation Fails, on p. 7-30.
Delete [Canon LBP5000] from 
[Add or Remove Programs] 
([Add/Remove Programs 
Properties] for Windows 98/Me; 
[Add/Remove Programs] for 
Windows 2000). See When 
Uninstallation Fails, on p. 7-30.
Install the CAPT software again. 
See Installing the CAPT 
Software,on p. 3-4.
Install the CAPT software again. 
See Installing the CAPT 
Software, on p. 3-4.
[Canon Printer Uninstaller] is 
displayed in [All Programs] 
([Programs] for Windows 
98/Me/2000) from the [Start] 
menu.Canon LBP5000 is displayed in [Add 
or Remove Programs] ([Add/Remove 
Programs Properties] for Windows 
98/Me; [Add/Remove Programs] for 
Windows 2000).
Install the CAPT software
again. See Installing the CAPT 
Software, on p. 3-4.
Uninstall the USB class driver. See 
Uninstalling the USB Class 
Driver, on p. 7-32.
Install the CAPT software again. 
See Installing the CAPT 
Software,on p. 3-4.
[Canon Printer 
Uninstaller] is displayed 
in [All Programs] ([Programs] for 
Windows 98/Me/2000) from 
the [Start] menu.Canon LBP5000 is 
displayed in [Add or Remove 
Programs] ([Add/Remove 
Programs] for 
Windows 98/Me/2000).
Yes
NoNoCannot 
uninstall
Cannot 
uninstall Cannot 
install Cannot 
install
Yes
YesNo
NoYes
 
						

							7-30
Troubleshooting
7
Installation Problems
When Uninstallation Fails
If you cannot uninstall the CAPT software using the Uninstaller that was created 
during installation, use the following procedure to uninstall the CAPT software from 
[Add or Remove Programs] ([Add/Remove Programs Properties] for Windows 98/
Me; [Add/Remove Programs] for Windows 2000).
1From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings]  [Control 
Panel], and then double-click [Add/Remove Programs].
For Windows Server 2003: From the [Start] menu, select [Control Panel]  [Add 
or Remove Programs].
2Select [Canon LBP5000] in the [Add or Remove Programs] 
dialog box, then click [Change/Remove].
For Windows 2000: Select [Canon LBP5000] in the [Add/Remove Programs] 
dialog box, then click [Change/Remove].
For Windows 98/Me: Select [Canon LBP5000] in the [Add/Remove Programs 
Properties] dialog box, then click [Add/Remove].
NOTE
If [Canon LBP5000] is not displayed in the [Add or Remove Programs] dialog box 
(the [Add/Remove Programs] dialog box for Windows 2000; the [Add/Remove 
Programs Properties] dialog box for Windows 98/Me), perform Uninstalling the 
USB Class Driver (See p. 7-32), and then install the CAPT software again.
 
						

							7-31
Troubleshooting
7
Installation Problems
3Select the name of this printer, then click [Delete].
4Click [Yes].
Uninstallation starts. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.
6Restart Windows.
 
						

							7-32
Troubleshooting
7
Installation Problems
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or when you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is ON.
2From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings]  [Control 
Panel], and then double-click [Add/Remove Programs].
For Windows Server 2003: From the [Start] menu, select [Control Panel]  [Add 
or Remove Programs].
3Make sure that [Canon LBP5000] is not displayed in the [Add 
or Remove Programs] dialog box, and then click [ ].
For Windows 2000: Make sure that [Canon LBP5000] is not displayed in the 
[Add/Remove Programs] dialog box, and then click [ ].
For Windows 98/Me: Make sure that [Canon LBP5000] is not displayed in the 
[Add/Remove Programs Properties] dialog box, and then click [ ].
 
						

							7-33
Troubleshooting
7
Installation Problems
NOTE
If [Canon LBP5000] is displayed in the [Add or Remove Programs] dialog box (the 
[Add/Remove Programs] dialog box for Windows 2000; the [Add/Remove 
Programs Properties] dialog box for Windows 98/Me), see When Uninstallation 
Fails (p. 7-30) to delete [Canon LBP5000] from the [Add or Remove Programs] 
dialog box (the [Add/Remove Programs] dialog box for Windows 2000; the [Add/
Remove Programs Properties] dialog box for Windows 98/Me).
4From the [Start] menu, select [Control Panel], and then click 
[Performance and Maintenance]  [System].
For Windows 98/Me/2000: From the [Start] menu, select [Settings]  [Control 
Panel], and then double-click the [System] icon.
For Windows Server 2003: From the [Start] menu, select [Control Panel]  
[System].
5Click [Hardware]  [Device Manager], and then double-click 
[Universal Serial Bus controllers].
For Windows 98/Me: Display the [System Properties] dialog box, click the 
[Device Manager] tab, and then double-click [Universal Serial Bus controllers].