Canon Imageprograf Ipf815 Mfp M40 User Guide

							If the Printer Makes a Strange Sound
Cause
Corrective Action
The printer
makes a
sound during
operation. The following sounds do not indicate a problem with the printer.
• There is a sound of vacuum from the Platen
To 
prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under
it.
• There is a sound when a different size of paper is used and when the Carriage goes from side to side
This may happen especially when using B0 or 44-inch paper.
When paper of a different size is used, a valve is automatically activated to switch the area for pa- per  suction,  which  may  make  a  sound.  This  mechanism  prevents  vacuum  from  Vacuum  holes
where there is no paper.
In addition, ink is ejected in sync with the movement of the Carriage back and forth to ensure opti-
mal  ink  flow.  At  this  time,  the  valve  automatically  switches  the  area  for  paper  suction,  which  may make a sound.
• Roll paper makes a fluttering sound during printing
There may be a fluttering sound when large paper is advanced.
• You suddenly hear the tone for cleaning operations
At  regular  intervals,  for  printer  maintenance,  cleaning  operations  will  begin  automatically,  even  if the printer is in Sleep mode.
• You suddenly hear the tone for ink agitation
At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the
printer is in Sleep mode. Ink agitation takes about a minute and a half.
The ink is also agitated automatically under the following conditions. Note that other operations are
not possible while "Agitating" is displayed on the control panel.
• After  the  printer  is  turned  on.  (The  time  for  agitation  varies  depending  on  how  long  the  printer
has  been  turned  off—between  about  a  minute  and  a  half  to  twenty  minutes.  During  agitation,
you can print or do other operations after the printer goes  Online.)
• After  data  transmission.  (After  about  a  minute  and  a  half,  the  printer  goes  Online,  and  printing
operations begin. However, printing may start later after data reception, depending on the size of
print data.)
• After ink tank replacement. (Ink agitation takes about three and a half minutes. During agitation,
you can print or do other operations after the printer goes  Online.)
In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared
Cause
Corrective ActionThe printer has not detected the new Maintenance Cartridge that was
used to replace the old one. Remove the new Maintenance Cartridge you
have just installed and insert it again firmly.
Restart the printer. Troubleshooting 
> Other problems >
iPF815
If the Printer Makes a Strange Sound 12
885
 
						

							The printer consumes a lot of ink
Cause
Corrective Action
Many full-page color im-
ages are printed. In print jobs such as photos, images are filled with color. This consumes a lot of ink.
This does not indicate a problem with the printer.
Head Cleaning B is used
often. Head Cleaning B consumes a lot of ink. This does not indicate a problem with the
printer. Unless the printer has been moved or stored for a long period or you are trou-
bleshooting Printhead problems, we recommend not performing 
Head Cleaning B, to
the extent possible.
You have just finished ini-
tial installation, when more
ink is consumed to fill the
system. After initial installation or at the first-time use after transfer, ink flows into the system
between the Ink Tank and Printhead, which may cause the ink level indicators to drop to
80%. This does not indicate a problem with the printer.
The printhead nozzles are
clogged. Check for nozzle clogging.
 (See "Checking for Nozzle Clogging .") →P.817
Ink level detection
Ink level detection
 will be deactivated if you load ink tanks once emptied.Ink level detection
Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during print-
ing, which prevents printer damage.   (See "Ink Tanks.") →P.803
This function will not work correctly if you use refill ink tanks. As a result, printing stops. Thus, before using refill ink
tanks, you must cancel the ink level detection.
Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for
any damage that may occur as a result of refilling ink. Caution
• After 
ink  level  detection  has  been  disabled,  this  function  cannot  be  reactivated  for  the  currently  loaded  Ink
Tank.  To  use  ink  level  detection  again,  replace  the  Ink  Tank  with  a  new  ink  tank  specified  for  use  with  the
printer.
• Repeatedly  removing  and  inserting  an  Ink  Tank  may  damage  the  connection  between  the  Ink  Tank  and  the
printer, which may cause ink leakage from the Ink Tank and damage the printer. Disabling ink level detection
1. On 

the Display Screen, a message indicates that the ink level cannot be detected. After checking the message, press
the ▶ button. Troubleshooting 
> Other problems >
The printer consumes a lot of ink
iPF81512
886
 
						

							2.
Press ▲ or ▼ to select  Information, and then press the  OK button.3.
A confirmation message is shown on the Display Screen about disabling ink level detection. After checking the mes-
sage, press the ▶ button. 4.
After checking the message, press the  ▶ button.5.
Press ▲ or ▼ to select  Yes, and then press the OK  button. Troubleshooting 
> Other problems >
iPF815
Ink level detection 12
887
 
						

							6.
Check the message and press the  ▶ button.7.
Check the message and press the  ▶ button.8.
Press ▲ or ▼ to select  Yes, and then press the OK  button.9.
A confirmation  message  about  updating  ink  information  is  shown  on  the  Display  Screen.  After  checking  the  mes-
sage, press the  ▶ button.Troubleshooting 
> Other problems >
Ink level detection
iPF81512
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							10.
Press ▲ or ▼ to select  Yes, and then press the  OK button.Ink level detection is now disabled, and the printer goes online.
Troubleshooting > Other problems >
iPF815
Ink level detection 12
889
 
						

							Error Message
Error Messages
891Messages regarding paper
893Messages regarding ink
904Messages regarding printing or adjustment
907Messages regarding printheads
909Messages regarding the maintenance cartridge
912Messages regarding the hard disk
914Messages regarding HP-GL/2
916Other Messages
917Error Message >
iPF81513
890
 
						

							Error Messages
Before borderless printing, move the blue platen switch. ................................................................................908
Blue platen switch is dirty. ............................................................................................................................... 908
Borderless printng not possible. ...................................................................................................................... 903
Borderless printng not possible. Paper stretched or shrank.
...........................................................................907
 
Cannot adjust band. ........................................................................................................................................ 909
Cannot adjust printhead. ................................................................................................................................. 909
Cannot print as specified. ................................................................................................................................ 907
Close Ink Tank Cover ...................................................................................................................................... 905
 
End of paper feed. ........................................................................................................................................... 902
ERROR Exxx-xxxx (x represents a letter or number) ...................................................................................... 917
Execute printhead cleaning. ............................................................................................................................ 911
 
File read error. ................................................................................................................................................. 914
 
GARO Wxxxx (x represents a number) ........................................................................................................... 917
GL2: W0502 The parameter is out of range. ................................................................................................... 916
GL2: W0504 This command is not supported. ................................................................................................ 916
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ......................................................................916
 
Hard disk error. ................................................................................................................................................ 914
Hardware error. xxxxxxxx-xxxx (x represents a letter or number) ...................................................................917
 
Ink insufficient. ................................................................................................................................................. 904
Ink tank is empty. ............................................................................................................................................ 905
Insert the maintenance cartridge. .................................................................................................................... 912
Insufficient paper for job .................................................................................................................................. 896
 
Mail box full. Now printing without saving data. ............................................................................................... 914
Mail box nearly full. .......................................................................................................................................... 915
Maintenance cartridge full. .............................................................................................................................. 912
Maintenance cartridge problem. ...................................................................................................................... 913
Maximum jobs stored. ..................................................................................................................................... 915
Media take-up unit ready. ................................................................................................................................ 902
Multi-sensor error ............................................................................................................................................ 919
 
No ink left. ....................................................................................................................................................... 904
No ink tank loaded. .......................................................................................................................................... 906
No Maintenance Cartridge capacity. ............................................................................................................... 912
No printhead .................................................................................................................................................... 910
Not much ink is left. ......................................................................................................................................... 905
 
Paper cutting failed. ......................................................................................................................................... 901
Paper jam. ....................................................................................................................................................... 900
Paper loaded askew. ....................................................................................................................................... 900
Paper size not detected.  ................................................................................................................................. 895
Papr Type Mismatch ....................................................................................................................................... 893
PaprTypeMismatch ......................................................................................................................................... 893
Parts replacement time has passed. ............................................................................................................... 918
PHead needs cleaning. ................................................................................................................................... 910
Prepare for maint cart replacement. ................................................................................................................ 912
Prepare for parts replacement. ........................................................................................................................ 918
Printhead error ................................................................................................................................................ 910
Problem with Printhead ................................................................................................................................... 910
 
Regular printing is selected, but a roll is loaded.  ............................................................................................ 899
Error Message 
> Error Messages >
iPF815 13
891
 
						

							Rel lever is in wrong position. ..........................................................................................................................
902
Remaining level of the ink cannot be correctly detected. ................................................................................904
Rewinding error. .............................................................................................................................................. 902
Roll printing is selected, but sheets are loaded.  ............................................................................................. 897
Roll printing is selected. .................................................................................................................................. 897
RollWdthMismatch .......................................................................................................................................... 894
 
Sheet printing is selected. ............................................................................................................................... 899
Sheet removed. ............................................................................................................................................... 899
 
The mail box is full.
.......................................................................................................................................... 914
The paper is too small. .................................................................................................................................... 894
The roll is empty. ............................................................................................................................................. 897
This paper cannot be used. ............................................................................................................................. 897
This type of paper is not compatible with HP-GL/2. ........................................................................................ 916
Too many jobs for mail box. ............................................................................................................................ 915
Top cover is open. ........................................................................................................................................... 918
Turn on the media take-up unit. ...................................................................................................................... 903
 
Unknown file. ................................................................................................................................................... 918
Use another paper. .......................................................................................................................................... 907
 
Wrong ink tank. ............................................................................................................................................... 906
Wrong maintenance cartridge. ........................................................................................................................ 912
Wrong printhead. ............................................................................................................................................. 910
Error Message 
> Error Messages >
iPF81513
892
 
						

							Messages regarding paper
Papr Type Mismatch ....................................................................................................................................... 893
PaprTypeMismatch ......................................................................................................................................... 893
The paper is too small. .................................................................................................................................... 894
RollWdthMismatch .......................................................................................................................................... 894
Paper size not detected. 
................................................................................................................................. 895
Insufficient paper for job .................................................................................................................................. 896
This paper cannot be used. ............................................................................................................................. 897
 
Roll printing is selected. .................................................................................................................................. 897
Roll printing is selected, but sheets are loaded.  ............................................................................................. 897
The roll is empty. ............................................................................................................................................. 897
 
Sheet removed. ............................................................................................................................................... 899
Sheet printing is selected. ............................................................................................................................... 899
Regular printing is selected, but a roll is loaded.  ............................................................................................ 899
 
Paper jam. ....................................................................................................................................................... 900
Paper loaded askew. ....................................................................................................................................... 900
Paper cutting failed. ......................................................................................................................................... 901
End of paper feed. ........................................................................................................................................... 902
Rel lever is in wrong position. .......................................................................................................................... 902
 
Rewinding error. .............................................................................................................................................. 902
Media take-up unit ready. ................................................................................................................................ 902
Turn on the media take-up unit. ...................................................................................................................... 903
 
Borderless printng not possible. ...................................................................................................................... 903Papr Type Mismatch
Cause
Corrective ActionYou tried to print a test pattern for printer adjustment
on several sheets, but sheets of different types of paper
were used.
Hold down the Stop button for a second or more to cancel
printing.
When printing a test pattern, use sheets of the same type of
paper.
Lift the Release Lever and load a sheet of the same type of
paper.
 (See "Loading and Printing on Sheets .") →P.8
PaprTypeMismatch
Cause
Corrective Action
When the  Detect Mismatch menu is
set to Pause, the type of paper loaded
does not match the type specified in
the printer driver. Follow these steps to ensure the paper type matches on the printer and in the
printer driver.
1. Hold down the Stop  button for a second or more to cancel printing.
2. Either 

change  the  type  of  paper  specified  in  the  printer  driver  settings  or
replace the loaded paper and change the paper type setting on the printer.  (See "Loading and Printing on Rolls .") →P.3
 (See "Loading and Printing on Sheets .") →P.8Error Message 
> Messages regarding paper >
iPF815
Papr Type Mismatch 13
893
 
						

							Cause
Corrective ActionYou tried to print a test pattern for
printer adjustment on several sheets,
but sheets of different types of paper
were used.
Follow these steps to ensure the paper type matches on the printer and in the
printer driver.
1. Hold down the Stop  button for a second or more to cancel printing.
2. Either 
change  the  type  of  paper  specified  in  the  printer  driver  settings  or
replace the loaded paper and change the paper type setting on the printer.  (See "Loading and Printing on Rolls .") →P.3
 (See "Loading and Printing on Sheets .") →P.8
Press the Online button to resume printing.
However, note that this error may cause paper jams and affect the printing
quality.
When the  Detect Mismatch menu is
set to Warning, the type of paper loa-
ded does not match the type specified
in the printer driver. You can continue to print, but note that this error may cause problems in the
printing results.The paper is too small.
Cause
Corrective ActionWhen the 
Detect Mismatch menu is set to
Pause, the paper loaded in the printer is small-
er than the size specified in the printer driver. Press the Online button to resume printing.
However, note that this error may cause paper jams and affect the
printing quality.
Adjust the paper size setting in the printer driver to match the size
loaded in the printer as follows.
1. Hold 

down  the  Stop  button  for  a  second  or  more  to  cancel  print-
ing.
2. Change  the  paper  size  setting  in  the  printer  driver  to  the  size  loa-
ded in the printer and try printing again.
Replace the loaded paper with paper of a size that matches the size
setting in the printer driver as follows.
1. Hold 

down  the  Stop  button  for  a  second  or  more  to  cancel  print-
ing.
2. Replace  the  loaded  paper  to  match  the  paper  size  setting  in  the
printer driver and try printing again.
When the  Detect Mismatch menu is set to
Warning, the paper loaded in the printer is
smaller than the size specified in the printer
driver. You can continue to print, but note that this error may cause prob-
lems in the printing results.RollWdthMismatch
Cause
Corrective ActionThe roll width set in 
Fit Roll Paper Width  in the
printer driver does not match the width of the roll loa-
ded in the printer. Press the Online button to resume printing.
However, note that this error may cause paper jams and af-
fect the printing quality.Error Message 
> Messages regarding paper >
The paper is too small.
iPF81513
894