Canon Imageprograf Ipf815 Mfp M40 User Guide
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Cause Corrective ActionThe roll width set in Fit Roll Paper Width in the printer driver does not match the width of the roll loa- ded in the printer. Hold down the Stop button for a second or more to cancel printing. Make sure the roll width selected in the dialog box displayed when you select Fit Roll Paper Width in the printer driver matches the width of the roll loaded in the printer, and then try printing again. Paper size not detected. Cause Corrective ActionPaper has been loaded askew, or warped paper has been loaded. Follow these steps to reload the roll. 1. Lift the Release Lever. 2. Open the Top Cover. 3. Adjust the right edge of the roll to make it parallel to the right Paper Alignment Line. 4. Lower the Release Lever. 5. Close the Top Cover. 6. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. (See " Loading Rolls in the Printer .") →P.628 If this error recurs after you reload the roll, re- move the Roll Holder from the printer, push the roll firmly in until it touches the Roll Holder flange, and reload the Roll Holder in the printer. (See "Attaching the Roll Holder to Rolls .") →P.623 Follow these step to reload a sheet. 1. Lift the Release Lever. 2. Open the Top Cover. 3. Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it paral- lel to the paper alignment line under the Paper Retainer. 4. Lower the Release Lever. 5. Close the Top Cover. 6. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. Error Message > Messages regarding paper > iPF815 Paper size not detected. 13 895
Cause Corrective ActionPaper has been loaded askew, or warped paper has been loaded. (See "Loading Sheets in the Printer .") →P.651 Because the Platen is soiled with ink or other substances, the size of the clear film cannot be detected. Open the Top Cover and clean the entire Platen. (See "Cleaning Inside the Top Cover .") →P.837 Insufficient paper for job Cause Corrective ActionThe printer has received a print job longer than the amount of roll paper left when ManageRemainRoll in the printer menu is On and one of the following settings is selected. • During HP-GL/2 printing, GL2 Settings >Paper Source in the printer menu is set to an option other than Automatic. • The Media Take-up Unit is in use. Press the Online button to resume printing. However, the roll paper may run out during the print job and you may not be able to print all of the document. Hold down the Stop button for a second or more to cancel printing. Either change the printer driver Paper Source setting or the GL2 Settings >Paper Source setting in the printer menu or replace the roll with a roll that has enough pa- per for the print job, and then try printing again. If you are using the Media Take- up Unit, remove the printed docu- ment from the Media Take-up Unit before replacing the roll with a roll that has enough paper for the print job, and then try printing again. (See "Removing the Roll from the Printer .") →P.634 (See "Loading Rolls in the Print- er.") →P.628 (See "Removing Printed Docu- ments from the Media Take-up Unit.") →P.761Error Message > Messages regarding paper > Insufficient paper for job iPF81513 896
*When using the Media Take-up Unit, either hold down the Stop button for a second or more to cancel printing or press the Online button to continue printing. However, if you continue printing, the roll paper may run out dur- ing the print job and you may not be able to print all of the document. This paper cannot be used. Cause Corrective Action Paper that is too large for the printer has been loaded. Lift the Release Lever and load paper of the correct size. (See "Paper Sizes .") →P.620 Paper that is too small for the printer has been loaded. Lift the Release Lever and load paper of the correct size. (See "Paper Sizes .") →P.620 Paper has been loaded that is too small to print the test pattern for printhead adjustment or noz- zle checking. Lift the Release Lever and load unused paper A4 or larger. More than one sheet may be required depending on the adjustment. Roll printing is selected. Cause Corrective ActionYou have attempted to print a job sent from a computer or a test print sheet or other printer status information on a roll, but no roll is loaded. Load a roll and try printing again. To print on a sheet instead, hold down the Stop button for more than a second to cancel printing, load a sheet, and then print. (See "Loading and Printing on Sheets .") →P.8 Roll printing is selected, but sheets are loaded. Cause Corrective ActionA print job for rolls was received when a sheet is loaded. Follow these steps to load and print on a roll. 1. Press the OK button and remove the sheet. (See "Removing Sheets .") →P.656 2. Load a new roll. (See "Loading Rolls in the Printer .") →P.628 The printer now starts printing the print job. Hold down the Stop button for a second or more to cancel printing. The roll is empty. "Lift the release lever and replace the roll." Cause Corrective Action The roll is empty. Follow these steps to replace the used roll with a new roll of the same type and size. Error Message > Messages regarding paper > iPF815 This paper cannot be used. 13 897
Cause Corrective Action 1. Lift the Release Lever and remove the roll. (See "Removing the Roll from the Printer .") →P.634 (See "Removing the Roll Holder from Rolls .") →P.637 2. Load the new roll. (See "Attaching the Roll Holder to Rolls .") →P.623 (See "Loading Rolls in the Printer .") →P.628 3. If no barcode was printed on the roll, specify the type of paper. (See "Selecting the Paper Type (Roll) .") →P.632 4. If no barcode was printed on the roll, specify the paper length. (See " Specifying the Paper Length (Roll) .") →P.633 5. If " Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. There is remaining roll paper, but because it could not be advanced, it could not be detected. Choose a higher level of Print Quality in the Advanced Settings of the printer driver. (See "Giving Priority to Particular Graphic Elements and Colors for Printing .") →P.55 "Press OK." Cause Corrective Action The roll is empty. Follow these steps to replace the used roll with a new roll of the same type and size. 1. Press the OK button and remove the roll. (See "Removing the Roll from the Printer .") →P.634 (See " Removing the Roll Holder from Rolls .") →P.637 2. Load the new roll. (See "Attaching the Roll Holder to Rolls .") →P.623 (See "Loading Rolls in the Printer .") →P.628 3. If no barcode was printed on the roll, specify the type of paper. (See "Selecting the Paper Type (Roll) .") →P.632 4. If no barcode was printed on the roll, specify the paper length. (See "Specifying the Paper Length (Roll) .") →P.633 5. If "Not finished printing. Finish printing remaining jobs? " is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. Error Message > Messages regarding paper > The roll is empty. iPF81513 898
Sheet removed. Cause Corrective Action A sheet has come out of the printer during printing. 1. Lift the Release Lever and remove the paper. 2. If "Not finished printing. Finish printing remaining jobs? " is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. Sheet printing is selected. Cause Corrective ActionYou have attempted to print a test print sheet or other printer status information on a sheet, but no sheet is loaded. Load a sheet and try printing again. To print on a roll instead, hold down the Stop button for more than a second to cancel printing, load a roll, and then print. (See " Loading and Printing on Rolls .") →P.3 Regular printing is selected, but a roll is loaded. Cause Corrective Action A print job for printing on sheets was sent when a roll is loaded. Hold down the Stop button for a second or more to cancel printing. Remove the roll and load a sheet of the type and size of paper you have specified in the printer driver. (See "Removing the Roll from the Printer .") →P.634 (See "Loading and Printing on Sheets .") →P.8 You are using a roll with the Media Take-up Unit, but a print job requiring sheets was sent. 1. Press the Stop button for a second to cancel the job involving sheets. 2. Choose Paper Cutting in the menu. 3. Press the Load/Eject button and remove the roll. 4. Load a sheet and resend the print job. Error Message > Messages regarding paper > iPF815 Sheet removed. 13 899
Paper jam. "Lift the release lever." Cause Corrective Action A paper jam occurred in the printer during printing. 1. Lift the Release Lever and remove the jammed paper. (See "Clearing Jammed Roll Paper .") →P.852 (See "Clearing a Jammed Sheet .") →P.856 2. If "Not finished printing. Finish printing remaining jobs? " is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. "Manually rewind the roll all the way and press OK. "Cause Corrective Action A paper jam occurred when advancing the pa- per. 1. Rewind paper on the Roll Holder manually, all the way, and then press the OK button. 2. If "Not finished printing. Finish printing remaining jobs? " is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. Paper loaded askew. Cause Corrective ActionPaper is loaded askew. Follow these steps to reload the roll. 1. Lift the Release Lever. 2. Open the Top Cover. 3. Adjust the right edge of the roll to make it parallel to the right Paper Alignment Line. 4. Lower the Release Lever. 5. Close the Top Cover. (See "Loading Rolls in the Printer .") →P.628 If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in until it touches the Roll Holder flange, and reload the Roll Holder in the print- er. (See "Attaching the Roll Holder to Rolls .") →P.623 Follow these step to reload a sheet. 1. Lift the Release Lever. 2. Open the Top Cover. 3. Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it parallel to the paper alignment line under the Paper Retainer. 4. Lower the Release Lever. Error Message > Messages regarding paper > Paper jam. iPF81513 900
Cause Corrective ActionPaper is loaded askew. 5. Close the Top Cover. (See "Loading Sheets in the Printer .") →P.651 Note • To disable this message (if it is displayed repeatedly despite reloading paper, for example), choose Off or Loose in the Skew Check Lv. setting of the printer menu. However, this may cause jams because paper may be askew when it is printed. Also, the Platen may become soiled, which may soil the back of the next docu- ment when it is printed. Paper cutting failed. Cause Corrective Action There are sheets left on the Ejection Guide. 1. Lift the Release Lever and remove the paper. 2. If "Not finished printing. Finish printing remaining jobs? " is shown on the Dis- play Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. There is a foreign object by the Output Tray, obstruct- ing the Cutter Unit. 1. Lift the Top Cover and remove the foreign object. 2. If "Not finished printing. Finish printing remaining jobs?" is shown on the Dis- play Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. You are not using the print- er under the recommended environmental conditions for the paper. Use the printer only where the recommended environmental conditions for the paper are met. Note that various environmental conditions are recommended for various types of paper. For details on the recommended environmental conditions for paper, see the Paper Reference Guide. (See "Types of Paper .") →P.617 You are using paper that is not compatible with auto- matic cutting. Specify Manual as the cutting method and cut the roll manually. (See "Specifying the Cutting Method for Rolls .") →P.642 For information about paper that is compatible with automatic cutting, see the Paper Ref- erence Guide. (See "Types of Paper.") →P.617 The Cutter Unit stops in the middle of cutting. If the Carriage is out, move the Carriage out of the way, away from the paper. If the Cutter is out, move the Cutter to the right side (away from the paper) and remove the jammed paper. (See "Clearing Jammed Roll Paper .") →P.852 If the paper cannot be cut using the Cutter Unit, specify Manual as the roll cutting meth- od and cut the roll manually. Error Message > Messages regarding paper > iPF815 Paper cutting failed. 13 901
Cause Corrective Action The Cutter Unit stops in the middle of cutting. (See "Specifying the Cutting Method for Rolls .") →P.642 In other cases, the Cutter Unit may be damaged. Contact your Canon dealer for assistance.End of paper feed. Cause Corrective Action You are pressing the ▲ button on the Control Panel and trying to rewind the roll to the edge. Release the ▲ button. Paper can be retracted only up to 17 mm (0.7 in) when using the Media Take-up Unit. Release the ▲ button. Rel lever is in wrong position. Cause Corrective ActionThe Release Lever is up. Lower the Release Lever. If the error occurs again, turn off the printer and wait a while before restoring power.Rewinding error. Cause Corrective Action There is some foreign object near the Media Take-up Unit sensor and the roll cannot be detected. Remove the foreign object near the sensor. The Media Take-up Unit sensor is soiled and the roll cannot be de- tected. Wipe the sensor with a dry cloth to clean it. The roll is out of range of detection by the Media Take-up Unit sen- sor. Reload the roll. (See "Loading Rolls in the Printer .") →P.628 The Media Take-up Unit sensor is damaged. Contact your Canon dealer for assistance. A paper jam has occurred and the roll cannot be rewound. Remove the paper from the Media Take-up Unit. Press the Online button to clear the error.*Printing will stop momentarily if an error involving the Media Take-up Unit occurs. If you prefer printing not to stop, set Skip Take-Up Err to On. Media take-up unit ready. Cause Corrective ActionThe Take-up Reel setting in the printer MAIN MENU was changed from Enable to Disable, but a print job was received before the roll was removed. Press the Stop button and stop printing. The mode switches from take-up mode to regular mode af- ter you change the Take-up Reel setting in the MAIN MENU from Enable to Disable and lift the Release Lever, or after you execute Paper Cutting.Error Message > Messages regarding paper > End of paper feed. iPF81513 902
Cause Corrective ActionThe Take-up Reel setting in the printer MAIN MENU was changed from Enable to Disable, but a print job was received before the roll was removed. Press the Online button to resume printing.Turn on the media take-up unit. Cause Corrective Action The Media Take-up Unit was off when you selected Enable for Take-up Reel. Turn the Media Take-up Unit on.Borderless printng not possible. "Lift release lever and reload the paper. "Cause Corrective Action Because paper expands or con- tracts depending on the environ- ment of use, it may become nar- rower or wider than the suppor- ted width for borderless printing. Hold down the Stop button for a second or more to cancel printing. Use each type of paper only where the recommended environmental conditions are met. For details on environmental conditions for various paper, see the Paper Ref- erence Guide. (See "Types of Paper .") →P.617 The paper is loaded askew. Lift the Release Lever and straighten the paper so that the edge of the paper is in the width of the ink groove for borderless printing. Insert the roll firmly until it touches the flange of the Roll Holder. (See "Attaching the Roll Holder to Rolls .") →P.623 If you press the Online button and continue printing, the document will be printed with a border. "Check supported paper." Cause Corrective ActionThe print job received specifies a type or width of paper that is not compatible with borderless printing. Follow these steps to change the settings of the print job to enable border- less printing. 1. Hold down the Stop button for a second or more to cancel printing. 2. Make sure the correct printer driver for the printer is selected and try printing again. For information on types of paper compatible with borderless printing, refer to the Paper Reference Guide. (See "Types of Paper.") →P.617 If you press the Online button and continue printing, the document will be printed with a border. The loaded paper is not compatible with borderless printing. Hold down the Stop button for a second or more to cancel printing. If you press the Online button and continue printing, the document will be printed with a border. Error Message > Messages regarding paper > iPF815 Turn on the media take-up unit. 13 903
Messages regarding ink Ink insufficient. ................................................................................................................................................. 904 No ink left. ....................................................................................................................................................... 904 Remaining level of the ink cannot be correctly detected. ................................................................................904 Close Ink Tank Cover ...................................................................................................................................... 905 Ink tank is empty. ............................................................................................................................................ 905 Not much ink is left. ......................................................................................................................................... 905 No ink tank loaded. .......................................................................................................................................... 906 Wrong ink tank. ............................................................................................................................................... 906Ink insufficient. Cause Corrective Action The ink level is low, so you cannot print, clean the Printhead, or do other opera- tions that require ink. Replace the Ink Tank that is low with a new Ink Tank. (See "Replacing Ink Tanks .") →P.803 No ink left. Cause Corrective Action There is no ink left. Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing. (See "Replacing Ink Tanks .") →P.803 Remaining level of the ink cannot be correctly detected. Cause Corrective Action Ink level detection cannot work cor- rectly if you use refill ink tanks. The refill ink tank can no longer be used. See the section Ink level detection and take the appropriate action. (See "Ink level detection.") →P.886Error Message > Messages regarding ink > Ink insufficient. iPF81513 904