Canon Imageclass Mf5950dw User Guide
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9-11 Trou\fleshooting This message appears when the paper size loaded in the paper drawer or multi-purpose tray does not match the size specified in , , or in the menu. When this message appears, follo w the steps in the proc edure \felow . NOTE Ignore the \fessage and p\Rroceed to print You can print on paper currently set in the pa\Iper drawer or multi-purpose tray if you press [\fK] to ignore the message. Note that this may cause unexpected print results, for example, a part of the image may not be printed at all. Changing the paper size in the \fenu to \fatch the size loaded in the pa\Rper drawer or \fulti-purpose tray Cancel the jo\f and refer to e-Manual → Basic Operation → Setting the Paper Size and Type → For the Paper Dra wer, to change the paper size in menu. IMPORT\bNT When printing fro\f the printer driver Make sure that the paper s\Iize specified in the\I printer driver also matches the size loaded in the pap\Ier drawer or multi-purpose tray. Loading the paper size specified in the \fenu See “Loading Paper” (→P. 2-9) and load the\I size specified in the\I menu. When \bppears
9-12 Trou\fleshooting If a pro\flem occurs while the machine is in use, try the actions suggested in this section \fefore contacting technical support Check the Following First Is the power switched ON? Make sure that the power cord is securely plugged into the machine and into the wall outlet. Make sure that electricity is supplied from the power cord. \bse another pow er cor d or check to see if the cor d is \froken using a voltmet er. Turn ON the power switch. If this wor ks Has the power switch been just turned ON\R? Wait a few moments until the machine starts and warms up. If this wor ks Is the \fachine in th\Re sleep \fode? Press [] (Energy Saver) on the operation panel to return from the sleep mode. If this wor ks \bre the settings properly configured? If the machine makes the error sound and does not start operating even after [] (Start) has \feen pressed, the settings may not hav e \feen configur ed proper ly. Check the configur ed settings. Is the Error indicator on or blinking? Make sure that paper is loaded properly in the paper drawer or multi-purpose tray. “Loading Paper” (→ P. 2-9) Check to see if there is a jam somewhere inside the machine. “Clearing Jams” (→P. 9-2) Turn OFF the power switch, wait 10 seconds, and turn it \fack ON. Aft er the pro\flem has \feen solved , the Err or indicat or goes out and the screen retur ns to the stand\fy mode. If the Err or indicator keeps \flinking , unplug the pow er cor d and con tact your local authoriz ed Canon dealer or the Canon help line. I f this wor ks Troubleshooting
9-13 Trou\fleshooting Does a \fessage appear on the screen? If an error message appears on the screen, see the following section and try the appropriate action. “Onscreen Message” (→ P. 9-8) Pr int the transmission management repor t to see if the repor t show s any err ors. e-Manual → Basic Operation → Printing List → Printing a Communication Management Report If this wor ks Is the telephone line connected or configured properly? Make sure that the telephone ca\f le is pro perly con nected. Mak e sur e tha t the ca\f les for the tel ephone lin e por t and ext ernal dev ice por t on the \fac k of the mac hine are not con nected inv ersely. See the Sta rter Gui de. Make sure that the line type (dial or push) specified in the menu matches the type of line connected to the machine. “Select Line Type” (→P. 6-22) Make sure that the telephone line is not receiving interference from near\fy devices such as a microwave oven. This may affec t the status of the telephone line. If You Cannot Solve a Proble\f See “Troubleshooting” in the e-Manual, then solve the proble\f.
9-14 Trou\fleshooting The machine cannot \fe used while the power supply is cut off. When there is a p ower failure, you can or cannot perfor\f the following fax operations. • You cannot send or rec eive faxes . • You may not \fe a\fle to make a call using the ex ternal telephone , depending on your telephone syst em. • You may \fe a\fle to answer a call using the ex ternal telephone , depending on your telephone syst em. IMPORT\bNT To save docu\fents in \fe\fory when the power supply is cut o\Rff If the power is lost due to a power failure or the power cord is accidentally u\Inplugged, data can be stored in memory for approximately 5 minutes so you can back it up. To store document in the \Imemory requires the printer’s built-in battery must be charged for more than 6 hours. ( The printer’s power switch is turned \fN for more than 16 hours.) When a Power Failure Occurs
9-15 Trou\fleshooting NOTE To contact your local authorized Canon dealer When a problem occurs that is\I not suggested in the e-Manual, or a problem persists if you follow the instructions, or you cannot determine the nature of the problem, contact your local authorized Canon dealer Paper Curls Try one of the following to solve the pro\flem. Da\fp paper is used . Solution 1Replace the paper stack with new unopened one. e-Manual → Specifications → Paper → Supported Paper Types Solution 2Follow the steps in the procedure \felow when plain paper 16 to 23 l\f Bond (60 to 89 g/m² ) is loaded. 1. Acc ess the [Page Setup ] ta\f. 2. Set [Paper Type] to [Plain Paper L]. Solution 3 Change the setting from the opera tion panel. e-Manual → Maintenance → Special Mode The effec t \fecomes gr eater as the num\fer goes up. → → (low) (high) * Paper curls and creases can \fe minimized \fy changing the paper type and usage conditions , without needing to change the setting. * The more effec tive the setting \fecomes , the slow er the prin t speed. The paper type loaded is not ap\Rpropriate. SolutionMake sure that the num\fer of sheets or the paper type loaded in the paper drawer or multi-purpose tray meets the paper specifications. e-Manual → Specifications → Paper → Supported Paper Types Printing Results \bre Not Good
9-16 Trou\fleshooting Paper Creases Try one of the following to solve the pro\flem. T he paper stack is not lo\Raded correctly. SolutionLoad the paper stack correctly. “Loading Paper” (→ P. 2-9) Da\fp paper is used. SolutionReplace the paper stack with new unopened one. e-Manual → Specifications → Paper → Supported Paper Types The paper type loaded is not ap\Rpropriate. SolutionMake sure that the num\fer of sheets or the paper type loaded in the paper drawer or multi-purpose tray meets the paper specifications . e-Manual → Specifications → Paper → Supported Paper Types There is a foreign object inside the \fachin\Re. SolutionRemove the foreign o\fject from the machine. Paper creases due to the paper type used or usage conditions of the \fa\Rchine. Solution Change the setting from the opera tion panel. e-Manual → Maintenance → Special Mode The effec t \fecomes gr eater as the num\fer goes up. → → (low) (high) * Paper curls and creases can \fe minimized \fy changing the paper type and usage conditions , without needing to change the setting. * The more effec tive the setting \fecomes , the slow er the prin t speed.
9-17 Trou\fleshooting Vertical Streaks \bppear on the Output Try one of the following to solve the pro\flem. Due t o the paper type or usage conditions, vertical streaks appear on the output. Solution 1Replace the paper stack with new unopened one. e-Manual → Specifications → Paper → Supported Paper Types Solution 2 To copy Change the setting from the opera tion panel. T o print fro\f USB Direct Print or a co\fputer For \bSB Direc t Pr int, change the setting in the opera tion panel. T o prin t from a comput er, change the [Special Pr int Adjustmen t] setting in the prin t driv er. e-Manual → Maintenance → Special Mode The effec t \fecomes gr eater as the num\fer goes up. → → → (low) (high) * Streaks can \fe minimized \fy changing the paper type or usage conditions , without needing to change the setting. * The more effec tive the setting, the low er the density \fecomes . Additionally , the outline of te xt and images may \fe reproduc ed less clearly , and images may appear slightly jagged. * If you cannot solve the pro\flem even setting , set to . Solution 3 To print received faxes or the print report Change the setting to from the opera tion panel. T o apply the soluti\Rons to all the jobs Change the setting to in the prin t driv er. e-Manual → Maintenance → Special Mode * Streaks can \fe minimized \fy changing the paper type or usage conditions , without needing to change the setting. * If you set this option to , the prin ting speed will \fe slow . The toner cartridge was replaced recently, or the \fachine ha\Rs not printed anything for an extended period of ti\fe. Solution Change the setting of from the operation panel. e-Manual → Maintenance → Special Mode The effec t \fecomes gr eater as the num\fer goes up. → → → (low) (high) * Streaks can \fe minimized \fy changing the paper type or usage conditions , without needing to change the setting. * If you set this option to , the prin ting speed will \fe slow .
9-18 Trou\fleshooting Toner S\fudges and Sp\Ratters \bppear around Text and I\fages Try one of the following to solve the pro\flem. T he paper type loaded is not ap\Rpropriate. SolutionMake sure that the num\fer of sheets or the paper type loaded in the paper drawer or multi-purpose tray meets the paper specifications . e-Manual → Specifications → Paper → Supported Paper Types Due to the paper type (for exa\fple, heavy paper) or usage conditions (for exa\fple, dry conditions), toner s\fudges and spatters appear on the output. Solution Change the setting to from the operation panel. e-Manual → Maintenance → Special Mode * Set this setting to unless the a\fov e mentioned pro\flem occurs . * The prin t quality may \fecome low er when this setting is ena\fled, depending on the paper type used (for example , thin paper) or usage conditions (humid conditions). The Botto\f Edge of Paper or Following Paper Has S\fudge Marks Perform following procedure. \b docu\fen t with no \fargins was printed. Solution 1Data is printed with a margin of 5 mm (10 mm for envelopes). Provide a margin around the data. “Printa\fle Area” (→ P. 2-8) Solution 2 Perform the following procedure in the printer driver. 1. Display the [Finishing] sheet. 2. Click [A dvanced Setting]. 3. Set [Enlarge Pr int Ar ea] to [O ff ].
9-19 Trou\fleshooting \b Portion of the Page Is Not Printed Perform one of the following solutions according to the cause. \b docu\fen t with no \fargins was printed. Solution 1Data is printed with a margin of 5 mm (10 mm for envelopes). Provide a margin around the data. “Printa\fle Area” (→ P. 2-8) Solution 2 Perform the following procedure in the printer driver. 1. Display the [Finishing] sheet. 2. Click [A dvanced Setting]. 3. Set [Enlarge Pr int Ar ea] to [O ff ].
9-20 Trou\fleshooting Custo\fer Support (U.S.\b.) If you cannot solve a pro\flem \fy referring to the information in this chapter , con tact the Canon Cust omer Car e Cen ter at 1-800-OK- CANON, Monda y through Fr iday, \fetw een 8:00 A.M. and 8:00 P.M. EST. On-line support is av aila\fle 24 hours a day at http://ww w.canontechsupport.com. Please have the following infor\fation ready when contacting the Canon Custo\fer Care Center: • Product name (imageCLASS MF5960dn/MF5950dw) • S erial num\fer (a charac ter string of 3 letters and a 5-dig it num\fer; locat ed on the ra ting la\fel on the rear side of the machine or on the la\fel on inside of the machine’ s fron t cov er) Rating label • Place of purchase • Nature of the pro\flem • Steps you hav e taken to solve the pro\flem and the results IMPORT\bNT If you atte\fpt to fix the \fachine y\Rourself It may void the limited warranty. Custo\fer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*:* Availa\fle support options are su\fject to change without notice . • To perform step-\fy-step trou\fleshooting , send e-mail to technical support , download driv ers or support documents , or view answers to frequen tly asked questions, visit http:// w ww.canon.ca/ • Free live technical support is av aila\fle from 9 A.M. to 8 P.M. EST, Monda y through Fr iday (ex cluding holiday s), for products still under war ranty 1-800-OK -CANON • To find the location of the authoriz ed servic e facility nearest you, visit http://w ww.canon.ca/ or call 1- 800-OK -CANON. • If the pro\flem cannot \fe cor rected via these technical support options, repair options are av aila\fle from the technical support personnel via the we\fsit e at http://w ww. canon.ca/ Please have the following infor\fation ready when contacting the Canon Custo\fer Care Center: • Product name (imageCLASS MF5960dn/MF5950dw) • S erial num\fer (a charac ter string of 3 letters and a 5-dig it num\fer; locat ed on the ra ting la\fel on the rear side of the machine or on the la\fel on inside of the machine’ s fron t cov er) Rating label • Place of purchase • Nature of pro\flem • Steps you hav e taken to solve the pro\flem and the results IMPORT\bNT If you atte\fpt to fix the \fachine y\Rourself It may void the limited warranty. When a Proble\f Cannot Be Resolved W\bRNING If the \fachine \fakes strange noises or e\fit\Rs s\foke or an odd odor Turn \fFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine \I yourself. W\bRNING If the \fachine \fakes strange noises or e\fit\Rs s\foke or an odd odor Turn \fFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine \I yourself.