Brother MFC J6910DW User Manual

80
Transferring the Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Set your 
Station ID  in the Quick Setup Guide .)
aPress Stop/Exit to interrupt the error 
temporarily.
bPress  MENU.
cPress  aor b to display  Service.
dPress Service .
ePress Data Transfer .
fPress Report Trans.
gEnter the fax number to which the Fax 
Journal report will be forwarded.
hPress Black Start .
Document jam B
Documents can jam in the ADF unit if...

Troubleshooting81
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Removing small documents jammed 
in the ADF
B
aLift the document cover.
bInsert a piece of stiff paper, such as 
cardstock, into the ADF to push any 
small paper scraps through.
 
cClose the document cover.
dPress Stop/Exit .
Printer jam or paper jamB
Take out the jammed...

82
dLift the Jam Clear flap, and remove the 
jammed paper.
 
ePut the paper tray firmly back in the 
machine.
 
Note
Make sure you pull out the paper support 
until it clicks.
 
fRe-connect the power cord.
Note
If there is a repeat paper jam, a small 
piece of paper may be stuck in the 
machine. (See Additional paper jam clear 
operations  on page 86.)
 
Paper is jammed at the back of the 
machine
B
If the LCD shows  Paper Jam [Rear] , 
follow these steps:
aUnplug the machine from the AC power 
outlet....

Troubleshooting83
B
dClose the Jam Clear Cover. Make sure 
the cover is closed properly.
 
eRe-connect the power cord.
Paper is jammed at the front and back 
of the machine
B
If the LCD shows 
Paper Jam [Front,Rear] , follow these 
steps:
aUnplug the machine from the AC power 
outlet.
Note
Make sure you remove paper from the 
manual feed slot, and then close it.
 
bPull paper tray #1 (1) and then 
tray #2 (2) completely out of the 
machine.
 
 
cPull out the jammed paper (1). 
 
1
2
1
1
 

84
dLift the flap, and remove the jammed 
paper.
(With trays removed, go to stepe.)
 
eOpen the Jam Clear Cover (1) at the 
back of the machine.
 
fPull the jammed paper out of the 
machine.
 
gClose the Jam Clear Cover. Make sure 
the cover is closed properly.
 
1
 

Troubleshooting85
B
hPut paper tray #1 (1) and then 
tray #2 (2) firmly back in the machine.
 
 
iUsing both hands, use the finger holds 
on each side of the machine to lift the 
scanner cover (1) into the open position.
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine (2) 
and (3).
 
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the...

86
jGently close the scanner cover using 
the finger holds on each side.
 
CAUTION 
Be careful not to trap your fingers under the 
scanner cover. 
Always use the finger holds provided on 
each side of the scanner cover when 
opening and closing it.
 
Note
Make sure you pull out the paper support 
until it clicks.
 
kRe-connect the power cord.
Note
If there is a repeat paper jam, a small 
piece of paper may be stuck in the 
machine. (See Additional paper jam clear 
operations  on page 86.)
 
Additional...

Troubleshooting87
B
CAUTION 
Be careful not to trap your fingers under the 
scanner cover. 
Always use the finger holds provided on 
each side of the scanner cover when 
opening and closing it.
 
dOpen the manual feed slot cover. 
ePut only one sheet of letter or A4 sized 
thick paper such as glossy paper in a 
Landscape position in the manual feed 
slot.
Push it into the manual feed slot.
 
Note
• We recommend you use glossy paper.
• If you dont push the paper deep into the manual feed slot, the machine...

88
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect...

Troubleshooting89
B
Poor print quality. Check the print quality. (See Checking the print quality on page 69.)
Make sure that the  Media Type setting in the printer driver or the  Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See 
Printing  for Windows
® or Printing and Faxing  for Macintosh in the  Software User’s 
Guide  and Paper Size and Type  on page 22.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date...