Brother MFC J6910DW User Manual

70
Checking the print alignmentA
You may need to adjust the print alignment 
after transporting the machine if your printed 
text becomes blurred or images become 
faded.
aPress .
bPress Test Print .
cPress Alignment .
dPress Black Start  or Color Start .
The machine starts printing the 
Alignment Check Sheet.
eFor the “A” pattern, press the number of 
the test print that has the least visible 
vertical stripes (1-9).
fFor the “B” pattern, press the number of 
the test print that has the least visible...

71
B
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the problem and shows a message. The most 
common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/...

72
Cannot DetectYou installed a new ink cartridge too 
quickly and the machine did not detect 
it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are not using Genuine Brother 
Innobella™ ink the machine may not 
detect the ink cartridge. Use a new Genuine Brother 
Innobella™ Ink Cartridge. If the error 
is not cleared, call Brother Customer 
Service.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and 
re
-install it slowly until it clicks....

Troubleshooting73
B
DR Mode in Use The machine is set to Distinctive Ring 
mode. You cannot change the 
Receive Mode from Manual to another 
mode. Set Distinctive Ring to 
Off. (See 
Turning off Distinctive Ring  
on page 44.)
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory drive 
with Hub has been connected to the 
USB direct interface. A Hub or USB Flash memory drive 
with Hub are not supported. Unplug 
the device from the USB...

74
Ink Absorber NearFullThe ink absorber box or flushing box is 
nearly full.The ink absorber box or flushing box 
will need to be replaced soon. Call 
Brother Customer Service or a Brother 
Authorized Service Center to have 
your machine serviced. (See 
Brother 
numbers  on page i.)
Ink low One or more of the ink cartridges are 
near the end of their life. If one of the 
color ink cartridges is near the end of 
its life and a sending machine has a 
color fax to send, your machine’s 
“handshake” will ask...

Troubleshooting75
B
No Paper Fed The machine is out of paper or paper 
is not properly loaded in the paper 
tray. Do one of the following:
 Refill the paper in the paper tray, 
and then press  Black Start or 
Color Start .
 Remove the paper and load it 
again, and then press  Black Start 
or  Color Start . (See Loading 
paper and other print media  
on page 10.)
The paper is jammed in the machine. Remove the jammed paper by  following the steps in Printer jam or 
paper jam  on page 81.
If you see this...

76
Out of Fax MemoryThe fax memory is full. Do one of the following:
Clear the data in the memory. To 
gain extra memory, you can turn 
off Memory Receive. (See  Turning 
off Memory Receive operations  in 
chapter 4  of the Advanced User’s 
Guide .)
 Print the faxes that are in the 
memory. (See Printing a fax from 
the memory  in chapter 4  of the 
Advanced User’s Guide .)
Out of Memory The machines memory is full. If a copy operation is in process:
Press Stop/Exit  and wait until the 
other...

Troubleshooting77
B
Paper Jam [Rear] Paper is jammed in the machine. Remove the jammed paper by 
following the steps in Paper is jammed 
at the back of the machine  
on page 82.
Make sure the paper length guide is 
set to the correct paper size. 
DO NOT extend the paper tray when 
you load A5 or smaller size paper.
Paper powder has accumulated on the 
surface of the paper pick-up rollers 
and the back sides of the paper feed 
rollers. Clean the paper pick
-up rollers and 
the back sides of the paper feed...

78
Wrong Paper SizeThe Paper Size setting does not 
match the size of paper in the tray. Or, 
you did not set the paper guides in the 
tray to the indicators for the paper size 
you are using. 1 Check that the paper size you 
choose matches the size of paper 
in the tray.
2 Make sure you loaded the paper in  a Portrait position, by setting the 
paper guides at the indicators for 
your paper size.
3 After you have checked the paper  size and the paper position, press 
Black Start  or Color Start  to...

Troubleshooting79
B
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward.
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
 Unable to Clean  XX
 Unable to Init.  XX
 Unable to Print  XX
 Unable to Scan  XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page 79 or...