Brother MFC J6910DW User Manual

90
The printouts are wrinkled.(Windows® users) 
In the printer driver  Advanced tab, click Color Settings , and uncheck 
Bi-Directional Printing .
(Macintosh users) 
In the printer driver, choose  Print Settings, click Advanced , choose 
Other Print Options , and uncheck Bi-Directional Printing .
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform “Page Layout” 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too...

Troubleshooting91
B
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received color fax...

92
Receiving Faxes
DifficultySuggestions
Cannot receive a fax. Make sure your machine has a dial tone by pressing the  Hook key. If you hear 
static or interference on your fax line, please contact your local telephone 
company.
Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL 
or VoIP services, please contact your service provider for connection instructions.
Make sure the machine is in...

Troubleshooting93
B
Cannot receive a fax.
(continued) If you are using a telephone answering machine (
External TAD mode) on the 
same line as the Brother machine, make sure your answering machine is set up 
correctly. (See Connecting an external TAD (telephone answering device)  
on page 45.)
1 Plug the telephone line cord directly from the wall telephone jack to your  Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT. jack, and then  plug the telephone line cord...

94
Sent faxes are blank.Make sure you are loading the document properly. (See  Loading documents 
on page 28.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your 
machines scanner operation. If the copy quality is not good, clean the scanner. 
(See  Cleaning the scanner  on page 67.)
Vertical  black  lines  when  sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid  on the glass strip. Clean the glass strip. (See...

Troubleshooting95
B
Scanning Difficulties
DifficultySuggestions
TWAIN or WIA errors appear when 
starting to scan. (Windows
®) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in 
your scanning application. For example, in PaperPort12SE with OCR, click 
File, 
Scan or Get Photo  and click Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when 
starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source. 
In PageManager,...

96
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 If you are using Windows
® 2000, have you installed the Windows® 2000 
update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
 Install MFL-Pro Suite from the Installation CD-ROM. (See the  Quick 
Setup Guide .)
 Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and...

Troubleshooting97
B
The network scanning feature does 
not work. (Windows® users)
It is necessary to configure the third-party Security/Firewall Software to allow 
Network scanning. To add port 54925 for Network scanning, enter the information 
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party 
Security/Firewall Software or contact the software manufacturer....

98
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress MENU.
bPress  aor b to display 
Initial Setup .
cPress Initial Setup .
dPress aor b to display  Dial Tone .
ePress Dial Tone .
fPress Detection  or No Detection .
gPress Stop/Exit.
Telephone line 
interference / VoIPB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you change the modem speed to minimize 
errors in fax operations....

Troubleshooting99
B
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress MENU.
bPress aor b to display 
Machine Info.
cPress  Machine Info.
dPress Stop/Exit .
Reset functionsB
The following reset functions are available:
1Network
You can reset the print server back to its 
default factory settings, such as the 
password and IP address information.
2 Speed Dial&Fax
Speed Dial & Fax resets the following 
settings:
 Speed Dial
(Speed-Dial and Setup...